Arrived on time, facility was closed, eventually staff showed up, said I already paid for car…read morerental, they said they didn't think I had, My Visa bill came through with a double charge, then they double refunded after complaining to both Hertz and Visa, then they asked for higher charge to be refunded though the agent said upon both picking up and dropping off the car (and the receipt i received showed a lower amount). Collections department at Hertz is the worst - can't talk to a real person and great robocalls and mailings monthly - What a pain. Get your act together Hertz!

I travel a lot, and this was one of the better rental car experiences I've had in recent memory…read more MDL is a medium sized airport and the rental car companies are not actually in the terminal. Even so, I stepped out of the baggage claim area onto the curb and there was a Budget rental car shuttle sitting right outside the door. I stepped on board and we were on our way almost immediately. The shuttle driver was very friendly and appeared genuinely eager to please. He found out my name, radioed ahead, and found out which spot my rental car was in. It wasn't a long ride. I think within about 5 minutes I was stepping off the shuttle and immediately into my rental car. There was no wait at the exit from the parking lot and I was on the road right away. Even though I'm forced to use the lowest bidder rental car company for my business travel, I was very pleased with the car I got here. It had bluetooth so I could connect my phone and talk hands-free while I drove. It had cruise control so my leg didn't get tired on the 1-hour drive to my destination. It had a backup camera so I didn't have to retrain myself to twist around and look out the back window like I often have to do with other rental cars. Check-in was quick and easy. No wait. I parked, the attendant scanned the bar code, checked the mileage and gas, printed my receipt, and I was on my way. A shuttle bus was waiting. I got on and was at the airport about 5 minutes later. All-in-all very efficient.

Worst rental car experience I've ever encountered will never ever rent again from budget or Avis…read moreand Bradly BDL we booked a vehicle in advance to accommodate my mother who turned 100 for a family visit BD celebration - when we arrived Budget/Avis only had two vehicles left!!! WTF! My mom could not get up into the vehicle so we had a hoist her up then the vehicle showed that the left rear tire was deflated with a flat. We had to wait four hours for a tow truck. The replacement SUV smelled so bad cologne ass vomit. We had to leave the windows down overnight. It was disgusting. We attempted to swap that car out in Saybrook CT on our day trip to the beach with her, but they only budget rental in Saybrook, Connecticut after reaching out to customer service and getting somebody overseas , or who knows where they said they would comp the entire rental. I just received an email from Sawyer, the head manager for Avis and budget saying he's only going comp two days. What should've been a really amazing lovely experience was hit with this unpleasant unacceptable experience. Even the key fob for the SUV replacement was jacked up with scotch tape and was falling apart - so unprofessional I will never rent from these two companies ever again.

My wife and I are frequent travellers, and we rent cars often. We have used a variety of different…read morecompanies. In June, for the first time, we used Advantage EZ Rent A Car at The Denver International airport. Note* We know that some companies train their employees to try to get extra sales from each customer transaction, so we are careful with what agents say and the offers and fine print that they provide. LORENZO, our agent, convinced us to take an upgrade which worked out fine. But he also pressured us into taking the E-Z Toll Pass with the rental ($9.99 USD/day x 9 days=$89.91 USD). We declined but he persisted that it would be very difficult to avoid the tolls which have very expensive penalties if you go through even once. He specifically said that besides the toll charge each time you go through there is a $25 penalty if you don't have the E-Z Toll Pass. Which, FYI, I just went onto the Colorado E 470 Toll Website to see if that was accurate, and it is not. It is a $5 late fee, not $25. The $25 is if you don't pay after several notices and months of tardiness. So that was lie #1. LORENZO said that "if you don't go through any tolls, the amount will be refunded." Based on that condition, we accepted and agreed on the rental. WE WENT THROUGH NO TOLLS; WE AVOIDED ALL TOLLS DURING THE TRIP. Upon returning, we awaited our rental invoice watching to see if that E-Z Toll charge would still be on the bill. Sure enough it was! Which we had a feeling it would be. So we phoned the 1-800 number on the invoice and spoke to a representative to file a complaint and ask for the refund. After explaining the situation, the agent was not able to authorize a refund. So I asked to speak to a supervisor or manager to resolve the issue. He escalated the complaint to a Denver manager (Natalie) to make a decision. He gave me a complaint number, and said the Denver manager would phone us back outside of 48 hours. We left us at that on Thursday evening. As of Monday evening, we had not yet received a call back (surprise surprise), so I called the 1-800 number again. The new agent informed me the Denver manager had made a decision on the complaint not to honour the refund. He didn't have a reason to the decision or why they hadn't returned the call. So, I explained the details again to him. He didn't seem to care. I asked him if he thought it was okay for Advantage employees to lie to their customers? He was quiet and didn't know what to say. I asked to speak to his supervisor. It took over 30 minutes, and the agent kept coming on saying she was busy but could I hold. Eventually, he even said the supervisor authorized a 20% refund. I said it was 100%, or I wasn't getting off the phone. I was transferred to a Sara G. (she wouldn't give us her last name), but her employee number is #30661. She was the top supervisor. But who knows if anything they told us is true. She was very hard to understand, the sound was quiet and muffled. She quickly went into a long 'fine print' rant saying the contract was already closed, and the Denver Manager had made the decision not to give a refund, and that she could only offer us a 50% refund on the charge. I declined. I again asked her if it was okay that the Denver agent Lorenzo straight up lied to us? She didn't address my question... We didn't use one toll, and in fact it was really easy to travel around Colorado and the Southwest without going through any tolls. This is a really short version of everything that was said, but in short an employee lied to us, the company didn't honour their commitment, and don't care that they are scamming customers. In the end, she gave us an ultimatum: take the 50% refund, or the call would be disconnected. How is that for customer service? We took the refund, but we will absolutely, 100%, NEVER USE Advantage Rental Car Ever Again. Customer retention is important in business, android word of mouth. No matter how big the company is.

they do honor their booking price, and my waiting time was very short…read more staff :were very professional and are not very pushy for added coverage. cars:are new and extremely clean. (very comparable to Hertz imho) Return: very quick and you will be out within seconds of returning the car and their airport shuttle will puck you up with very little waiting. last note: it was a nice experience renting from them, in addition they did NOT do a credit score check as Thrifty car rental does (without mentioning it what so ever on their website).

From the first phone call with George I knew this was the place to go. I was spoken to with respect…read moreand never questioned if I wanted to do business here. They went above and beyond making sure my Jeep was perfect for pick up. Never once low balled me over trade in value. As a female, car shopping can be intimidating at times but George, Abe, and Joe made it a great experience! I would recommend this dealership 110%. I could not be happier!

I recently bought a mini van from the folks over at Longmeadow motors and they were great. I dealt…read morewith John and he was very knowledgeable and helpful throughout the pricing. They also recommended a great local credit union and I got an incredible rate. It's way better than dealing with a dealership and watching the sharks attack. It was laid back and they didn't push any cars on me, they were helpful and advised me unlike people just trying to sell any car they can. 5 Star Outfit in my Book!

We reserved our Dollar car through Expedia. At the BDL Hartford airport, the rental car desks are…read moreacross the street in the parking garage. There seem to only be two staff at a time for four desks (Dollar rental was shared with Thrifty). Luckily at 4 p.m. on a Friday there was only one client ahead of us. Our staff was very pleasant and helpful, like telling us we didn't need to pay for toll roads as long as we stayed in CT this trip. As far as car rental experiences go, this one was fairly smooth and convenient.

Terrible, local phone number they list doesnt work. Our reservation was fro a midsize electric SUV,…read morewhen we arrived the agent says "we haven't had electric vehicles here for 2 years", was given a smaller 4 door car but charged the same price. Dollar mailed a "speeding camera infraction", no copy of the alleged infraction and find it was sent a month after the opportunity to dispute it, I paid the infraction and Dollar still charged my credit card $59 plus a $30 "processing fee", although I paid the ticket

I found the best price here for my 12 day stay in CT. I arrived after midnight and was fearful…read morethat the place would close before I got there, so I stressed a bit when I did not see the van right away, knowing that they closed at 1am. Luckily it showed up and there was no line - I was the last customer of the day and the woman behind the desk was wonderfully helpful and sweet. She got me into the rental in minutes. Since I was her last customer, she waited until I got situated in my car. I did have an issue with finding how to turn on the interior lights - I was used to them going on automatically. At least that is what I figured, when she quickly solved the problem by telling me to turn on the headlights. Unfortunately, once I had driven to New Haven I realized that the USB port was not working so I was not able to charge my phone. I was also unable to connect it to the stereo and hands free calling option. I had to purchase a charger that fit into the cigarette lighter for my phone to be able to charge. That, however, is an issue with the car. When I returned it I informed the valet, and I saw him make note of it. I probably should have used that to ask for an additional discount, but it was not such an inconvenience, I already had received an AAA discount, and the shuttle driver was waiting. I rushed to catch it and was relieved to be a little early for my flight home to CA. Once I got home, I filled out the feedback survey. I gave excellent reviews for the service as it was relatively fast for the most part. Then, I realized that I left my parking pass in the vehicle. I figured that it would have been discarded or lost forever but I had to try and call. The main number gave phone tree options which led to a recording telling me the office was closed and to call back during business hours. It was 5:20 am California time, and therefore after 8:00 am and should have been open according to their message. So, I searched their website online and finally found - under Contact Us - their Lost and Found department. It gave a number to reach a human at the Bradley International Airport branch in Windsor Locks. That is when I found Wausa (pronounced Wah-soo). He called three different places; the office, their valet service, and the cleaning crew. He found my parking pass and took my name and information so he could FedEx it to me. I was so grateful for this. I have in the past left behind items in taxis, on the bus, or in a hotel - and it is only on a rare occasion that I am ever able to recover them. This pass would have taken months to replace as I would need to find original paperwork, fill out more forms, resubmit them, and wait for a duplicate copy to be issued, and then mailed to me. Now, with his help, I am able to get the pass in time to use it on Monday. He saved me a lot of stress and bother. I do not rent cars often, but I have used this office twice already and will use it again the next time I visit CT. Their prices are the lowest and my complaints are minor. I am overjoyed that they found my lost item and am grateful for the kind service.

Can I give thrifty -20 stars?…read more I reserved a minivan for a road trip, with an original pick up time of 10:30 AM. My plans changed and I changed the pick up time to 3:30 PM via a 'manage your reservation' link. Unfortunately on the day of the pick up I spent the morning in urgent care and called them at 2:00 PM to cancel the reservation because I was no longer able to travel. They refused to cancel the reservation 'because the 10:30 AM pickup time was exceeded'. This company is trash and I'm stuck with a $540 bill STAY AWAY!!!