Chloe @ BDL, thats all I can say. She made my experience with Enterprise incredible. She is a great…read moreperson for the brand. Her communication and service skills were @ the best I have come across in all my travels. I have traveled many years. 5 star experience this week! Thanks Enterprise Team. A shout out to BDL enterprise- great job with many good employees and some who still need to be developed and step up .

Rented from Enterprise for a four day trip from Boston to Connecticut and New York, ending here in…read moreHartford. The experience was a good mini road trip, with no hassles or complexity from our rental. One-way car rentals are always quite a bit more expensive than a round trip, so was pleasantly surprised when finding a luxury car (Audi A4) rental from Enterprise being cheaper than an intermediate rental from competitors. It was for 4 days, with return happening at this location early morning before our flight. The Hartford airport has a modern rental car center, connected to the main terminal via an indoor land bridge. Returning was as simple as following the sign for Enterprise car return, leading us to Level 3 of the big parking garage. The attendant directed us where to park, actually scanned us in, and gave us a receipt right then and there. It was then an easy 5 minute walk to the terminal, taking a long skywalk to departures. The process maybe added 10 minutes to what it would have been if we had just been dropped off at the terminal. Addendum: There are a lot of tollways in Massachusetts, and I should have done a better job of figuring it out before we went...would have saved us time. Growing up in Illinois, I'm old enough to remember the workings of manual toll roads: planning out your route, determining how much cash you would need, and then either getting your loose change or changeable bills ready. During most times of the day, there would be lines so determining what queue was the quickest would add yet another driving decision to your trip. Then bulky transponders came out, allowing you to take the bypass (skipping all the cars in line) if you had a working one. After college, living in Wisconsin meant no tolls since the state has proudly never had them on any of their roads. Thus I didn't really keep track of tolling technology much except for the visits to Illinois for family, or the rare car rental in a toll-heavy state. My experience with rental cars and tolls is what really turned me off using a provided transponder. The concept of rental car agencies providing these were new, so wasn't much regulated then The rental car agencies used the same tact as they do for gas fill-up and collision insurance (liability insurance is already included as part of your rental): push it real hard to unsuspecting customers for convenience, but at very high (and profitable) prices. They would include a transponder in your car, and then offer unlimited tolls, for a daily charge often higher than the daily base rate of the rental itself. They would warn you if you didn't purchase it and either 1) use the transponder through a toll or 2) not pay a toll and thus have the toll agency send a bill to the rental car agency much later, they would fine you an amount much greater than what what you would have originally paid. This wasn't as big a deal when there were still manual toll booths to pay as you go...but with the disappearance of them (Massachusetts no longer has any manual booths...everything is electronic), it became a lot trickier. Thus we've chosen to just skip toll road altogether, but we found that this was a huge time suck...a lot more than anticipated. We were still able to do so on this trip, but added a lot of wasted time and stress. For our next car rental in heavy toll road areas, we will consider this (if renting from Enterprise...guessing its similar for other agencies as well...there just wasn't much documentation on-line before...it seems a lot better now): 1. Get a EZ-Pass transponder from a state that doesn't charge a rental fee (like VA or IL). Once we get the rental, tie the license plate to it, turn off the rental transponder. OR 2. Rent a transponder. Every day that it is used, there is a $3.95 fee, maximum of $19.75 per period i.e. 5 days max), plus the toll itself. OR 3. Some states (like Massachusetts) will just bill to the license plate without penalty. Enterprise will not charge a penalty, but instead just act as if you had used their rented transponder (i.e. $3.95 fee daily plus toll). #3 is the case for a lot of other states as well (CO, FL, TX, NC, GA, WA). Previously, I had conscientiously checked the state site to pay for the toll by license plate before they billed the car owner (rental agency) triggering that massive fine. Good to know that rental agencies have gotten rid of that tactic, either because it was better for the consumer or more likely because they were forced to by the individual states.

Ericka was absolutely amazing!! i originally rented a car from Avis and when I went to go pick up…read morethe car they did a credit check and I got declined after already paying $700... I went upstairs to Alamo and I met Ericka! when she first started to talk to me I starting crying because I was overwhelmed with what just happened with Avis.. she was so patient and just the sweetest! she made everything so easy for me to get a vehicle.. we will always rent from Alamo! thank you so much Ericka for being so sweet

False $150 toll charges applied without verification 10 days after return!!!…read more please write a 1-star review for Alamo Rent A Car at the Hartford airport: My reservation was from October 9th to 11th. I drove the car within CT to attend the family weekend at the Hotchkiss School. On October 18th, I received a receipt and a notification from my credit card that I was charged $150.9 for toll charges. I was very confused because I've been to Hotchkiss School many times and there are no tolls on the way from the airport. The person at the desk also confirmed when I was taking the car on Oct. 9th. And what toll charges add up to $150 in two days?! So I opened the receipt only to find that the tolls were all the way in Ohio. If any human being was even checking the record, they would see that I picked up and returned the car at the Hartford airport, and the mileage they recorded would not indicate that I drove all the way to Ohio from Connecticut, and back. But they didn't check. They didn't call me. They just charged my credit card.

I usually hate to fly into airports that have the rental lots offsite... however, BDL is an…read moreexception! After picking up my bag from baggage claim, I walked out the door to a waiting Avis shuttle, the driver loaded my bad for me and it was a short ride to the lot. The driver asked if I had my space number, I did and he took me to my car, he loaded my bag into my car and waited until I checked the car out for previous damage and started the car. He was exceptionally curious and it was appreciated for a woman traveling alone. The vehicle was clean and sufficient for my needs.

worst experience ever with Avis!!!! PREPAID for 4 days so I could fly in for a funeral in the am…read more They left me stranded with no vehicle at 3 am!!! The worst part is the gimpy sales agent basically said he didn't care and that they were closing and all cars were gone. Worst experience ever and I will tell everyone I know about this every. single. day. until this is made right

Horrible, do not go here. No Fast break cars. You will be waiting in line regardless.read more

I rented a car and was given a quote of $480. When I picked it up in Las Vegas the guy to counter…read morenever discussed anything and just asked me to sign a few documents what I did not realize was there was a $209 fee that they snuck in there and never explained to me Oh. And one of their employees was walking up and down the waiting line trying to talk people into upgrading to a EV Gross

I had to cancel my flight to Bradley due to weather in Denver - the departure time kept getting…read morepushed back and I wasn't willing to arrive at 2am. When I tried to modify my car rental reservation to a later date, the Expedia agent I got ahold of through chat (I could not get a live person on the phone through Thrifty's customer service) told me we were too close to our reservation time and there was nothing we could do. I understand not being able to cancel, but to not even allow me to change the reservation to a later date is really poor customer service. When I do go back to CT this summer, I will NOT be renting from Thrifty.

Thrifty Rental Car via Expedia has overcharged me and then charged my credit card for the amount…read moretwice. I'm working with the credit card to decline all charges. No one answers the phone at Thrifty and they do not have email. All a consumer can do is write bad reviews and contact the BBB and file a complaint with the Attorney General. Pathetic. I'll never do business with Thrifty again.

We arrived super late in Mother's Day and were worried that they would be closed well after…read moremidnight. However, at 12:20am the gold member banner at the end of an empty room rental car offices had one nice man standing there waiting for us. YAY! We picked a hybrid from a few cars and were off quickly with no problems. In a world of rental car nightmares, this was uncharacteristically easy with no issues. That shouldn't be a surprise, but that's our world. We would definitely rent here again and were happy with this experience. Will Wonders never cease! Thanks for following me, happy summer 2026 yelping! ~Tami in Miami

Worst experience, came to pick up my car after traveling all day, and I arrive and they have no…read morecars for me. I showed my reservation number, I tried to call a helpline, and they put me on hold for over 25 minutes and then hung up. Worst service ever, go with any other rental car company, do not go with Hertz.

We reserved our Dollar car through Expedia. At the BDL Hartford airport, the rental car desks are…read moreacross the street in the parking garage. There seem to only be two staff at a time for four desks (Dollar rental was shared with Thrifty). Luckily at 4 p.m. on a Friday there was only one client ahead of us. Our staff was very pleasant and helpful, like telling us we didn't need to pay for toll roads as long as we stayed in CT this trip. As far as car rental experiences go, this one was fairly smooth and convenient.

Terrible, local phone number they list doesnt work. Our reservation was fro a midsize electric SUV,…read morewhen we arrived the agent says "we haven't had electric vehicles here for 2 years", was given a smaller 4 door car but charged the same price. Dollar mailed a "speeding camera infraction", no copy of the alleged infraction and find it was sent a month after the opportunity to dispute it, I paid the infraction and Dollar still charged my credit card $59 plus a $30 "processing fee", although I paid the ticket

I had a very concerning experience when returning my rental vehicle. After returning the car, I…read morerealized I had accidentally left my wallet in the glove compartment. I immediately contacted the rental office, and an employee went to retrieve it. Instead of returning with my wallet, I was told that it had been left inside another vehicle that had already been rented to a customer. I was then informed that the customer would check for the wallet the following morning. Given the circumstances, I was extremely concerned because my wallet contained important personal items. After returning to my hotel, I contacted the police for assistance. Shortly after the police became involved, I received a call stating that my wallet had been located at the rental office. While I was relieved to get my wallet back, the conflicting explanations and sudden recovery left me questioning how the situation was handled. I believe there should be clearer procedures in place for securing and returning customers' lost property to prevent situations like this from occurring.

The walk from the Terminal to the Rental Car Center kind of sucked, but that's not really…read moreNational's fault. It was super easy to get in a car and go. They didn't have a wide variety of cars, but they did have some Suburbans and such from which to choose. I was going to be hauling a few people around so I was "lucky" to snag a Chrysler Mini-Van. Pickup and drop-off were both pretty easy at the smaller BDL airport, and the staff was nice enough to not be memorable either way. I'd rent here again, well, because bypassing the counter is such a time-saver.

Stopped in because my exhaust was loud..they diagnosed it immediately ..it was the front flex pipe…read more They fixed it the next day. Very quick. Very reasonable price!! I will go here to get my car repaired from now on! Excellent job..friendly and trustworthy!!!!

We rented a car through Payless on Expedia during a trip from Hartford to Boston. They definitely…read moreseem like they are a smaller and a bit more run down than the other companies, but I have to brag on them and say that we didn't have any issues during our experience. A pretty good deal, and the process to get/return our car didn't take long at all. The shuttle was easy to find right outside of the airport, too. The service was okay, enough to get us what we needed. I watched a guy next to me argue with the manager over who knows what, and it seems they may need a tweak every once in a while. But then again it's hard not to in the car rental industry. We opted for a compact car, one of their cheapest options and it was a really nice Toyota. We drove through three states and only had to fill up once. They also had a special for $2 where we didn't have to refill the tank before returning the car. Once we returned it at Boston Logan all we had to do was drop off the folder and we were done. Great option if you're wanting the cheaper route!

Check-in process entirely too long despite having a "voucher" that instructed me to show the…read moreattendant and select my vehicle according to the class. Stood n line for 40 mins to start the entire reservation process over again. They didn't ask if I wanted the fuel policy so I went on the website to change it (and much it said I could) there was no option. Big mistake using this company!