I had a great experience purchasing a car and I highly recommend working with Alex Lemme. From the…read moremoment I walked in, Alex was incredibly kind, patient, and helpful. He made what can often be a stressful process feel easy and straightforward. Never made us feel pressured, and made sure we were comfortable every step of the way. His friendly attitude and genuine willingness to help made all the difference. Thank you, Alex, for making my car-buying experience such a positive one. If you're looking for someone who truly cares about their customers, Alex is your guy! You'll be in great hands!

It takes a lot for me to write a bad review, but my recent customer service experience has been one…read moreof the most frustrating in my life. I hope this review can help others to avoid my terrible circumstances in the future. I brought my 2017 Tundra in for a 90k service to Rodland. I am very consistent on my services and would go to Rodland for my big mileage services. The service went fine although it was $1000 (expected). Roughly 10 months later when I was driving on the freeway my transmission drain bolt fell out, fluid drained out, and my transmission is toast. I brought my truck to a local mechanic where I was stranded. That independent mechanic was adamant that the cause was either the bolt not being torqued to spec or a new crush washer not being properly installed at my last service. I did not hit anything or sustain any damage. The mechanic thought for sure Rodland (who last touched my transmission and serviced it) would take responsibility and help me with a new transmission in some form or fashion. I called Rodland and asked if they would be willing to tow it to them (or I would pay to) and help me with this service issue. Rodland denied any responsibility, said I could tow it to them, but that I would have to pay full price for a new transmission and they said other shops would probably be cheaper. After escalating the issue, they said they would look into maybe getting me a discount on a new transmission. After looking into it, they stated the transmission is not available (on back order) and all they could offer was for me to pay full price for a rental car from them in the meantime. No loaner (they don't offer them) or discount on rental was offered. I ended up ordering a new transmission through a different Toyota dealership who was willing (Marysville) and I have been quoted a wait time of roughly 3-4 months for delivery. So in conclusion, going to the dealership for my 90k service ($1000) lead to my drain plug falling out 10 months later, transmission failing, zero offer of customer service help (anything would have made me thankful), and now a 3+ month wait for a new transmission from Toyota. Please for your sake ALWAYS make sure your drain plugs are properly replaced and tightened after your services. I will now ALWAYS do this. I love Toyota, but this was (and still is) a real tough pill to swallow. I hope this review helps Rodland and/or a customer in the future.

I rented a car from this Avis car rental location on January 17th. The staff were super helpful and…read morethey explained all the details of the rental agreement and the operation of the Ford that I rented. When I returned the car a week later it was a very easy return and the check-in process went like a breeze. Some car rental companies try to blame the renter for every possible paint chip and blemish. This Avis car rental location was very easy on the car return inspection and it went very quickly. The staff were quick to determine if I was eligible for any special discounts when I rented the car. They gave me a nice discount since I have a Costco membership. I would definitely rent another car from this Avis rental car location.

absolute "rip off" laced with huge hidden fees & horrible customer service !!! . . . stay away from…read morehere !!!

I would give this a zero and wished I had reviewed this place but this time I didn't and felt…read moreconfident everything was said. But as the comments were saying that they don't have any box truck available only cargo van even though you've reserved one online is not true. Y'all are unprofessional, nobody contacted me or gave me a heads up cause this was last minute. Didn't even gave me a discount for the whole misunderstanding. Do not come here, plus only guy assisting cause the blonde lady only sits there to look pretty

We made an online reservation for a truck for April 18, 2026 for a local move. We received the…read moreconfirmation and reminder emails from Budget. My wife dropped me off and there was no truck. They said their inventory was not connected to the Budget online system. They said they only had a cargo van available, which would not work for a move. We bought a new house and were moving out of the house where we had lived for 31 years and accumulated that amount of stuff. We had a crew of 5 people assembled and waiting. Budget said that the closest Budget Truck Rental where they MIGHT have a moving truck available was in Seattle (24 miles away), but we would not be sure until we actually arrived there. Asked about what recourse or a way to make a complaint and the manager and the 1-800 number said there was nothing they could do and I would have to call their customer service telephone number to make a complaint.

Family Rent-a-Car provides exceptional service. They care deeply about customer satisfaction and…read morework to meet your needs. Professional, friendly, with a "can do" approach, this family-owned business is a delight to work with. Highly recommend them.

This was the best experience I have ever had renting a car. We had a girls week and didn't want to…read morerent a car in Seattle. We took a shuttle from the airport and they dropped us off at FAMILY RENT A CAR. We enjoyed the Island without traveling on strange highways.

OH My Gosh! It sure is GREAT when you find an auto dealer…read morethat goes the EXTRA MILE! I cannot stand used car dealers, I mean, I pretty much hate em. Terry Cooper went above and beyond to get me this awesome car! Terry actually drove the car from Whidbey Island to my home in Tacoma, and had some friends of his drive another vehicle so he could get home. This involved two hours of drive time and two ferry passages! On TOP of that, when I received my license plates in the mail, included was a refund check of 29 dollars. Most dealers would have just kept that, I mean, who's gonna know!? Highly recommend Terry @ Cooper Auto Sales.

Visiting Langley with my teenage daughter and we decided to rent an 8 passenger van for her and her…read morefriends to see a movie at the drive in in Oak Harbor. Owner was accommodating, especially being the day of, and held the vehicle for us all day. Great price, super clean, and very friendly. He even called the next day after my daughter left her purse with all her cash in it inside the vehicle overnight. That in itself speaks volumes.

I reserved economy car on-line a week advance and I ended up getting a old beat up car. AC not…read moreworking, check engine light came on right after driving off from parking lot, back trunk had plywood flooring, lock didn't work so we had to leave car unlock. The worst car i've ever driven. When I return the car and complain if all their cars are like that, and they tell me they ran out of car and it was only thing they had. Such a BS typical used car salesman... they could have given me any other car then that run down piece of junk. Luckily I didn't have to drive far. I would recommend pay extra at other car rental place.

Looking for a rental car for a visiting relatives from Europe. Reserved a car and was assured there…read morewas no problem renting to an adult with a valid foreign drivers license. When we showed up to get the car they said they couldn't do it. Put a huge wrinkle in their plans. Had to scramble and waste several hours finding an alternative. Will not go back and will not recommend to anyone else.

Staff is friendly and effecient, and the cars run well. They even corrected an error that the…read morephone app made for me when they didn't have to, I appreciate it.

It is extremely difficult to actually get through in the phone & talk to someone at this location…read moreand when you do get someone, they are extremely short with you and you can tell they hate their job. Also if you are looking for a rental vehicle with navigation, this location does not offer rentals with navigation, if I would have known this I would have rented else where.. definitely won't be back. Update: emailed with their customer service and they were not helpful with anything, so I am unsure why they even asked me to contact them..