Excellent Service and Smooth Experience at Enterprise Rent-A-Car My experience with Enterprise Rent-A-Car was outstanding from start to finish. The staff was professional, friendly, and genuinely helpful, making the entire rental process smooth and stress-free. Check-in and return were quick and efficient, and the vehicle was clean, well-maintained, and exactly what I needed. What truly stood out was the customer service--everyone was courteous, attentive, and willing to go the extra mile to ensure a great experience. Enterprise continues to be reliable, convenient, and customer-focused. I highly recommend Enterprise Rent-A-Car to anyone looking for dependable service and a seamless rental experience. read more

Went to pick up our car today only to find they didn't have the correct vehicle for us. I expressed my irritation but ultimately agreed to take another vehicle. The employee was never apologetic at all and acted as if we were crazy for caring that we weren't getting what we paid for. He then proceeded to ask us 4 times if we wanted to add on their insurance after we very clearly told him no, that we would be using our own and got upset when my Dad said "asked and answered". Then as we walked out to the vehicle he had for us I asked him for the contact for his area manager, who he had told us was the one who brought the incorrect vehicle, specifically for our reservation. He then told us that he didn't feel comfortable renting to us and walked away. Did we express our irritation at them not having the vehicle we reserved? Yes. Did we get annoyed the fourth time he asked if we wanted their insurance? Yes. Did we use profanity towards him? Never. Did we call him names? Nope. Did we direct any irritation at him personally? Also no. We are now left scrambling to figure out transportation for tonight due to this employees lack of being able to handle any amount of conflict. How we were treated was absolutely unacceptable and having employees like that will ruin your reputation as a business. read more

Customer service - reliability - manager. Said would call, did not. Told had car, did not. Showed disappointment and manager said well you do not have to rent here. I did not. read more

They were unhelpful and rude. I had a reservation that I made online. I came in, they asked for my d.l. and credit card. I gave them the d.l., my atm, and showed them my credit card in my apple wallet. They refused said I had to have the physical card which was in my hotel room. I asked if they could take me to go get it because my ride had dropped me off and they refused leaving me stranded. read more

Sales agent CJ at the Fuquay Varina, NC location did a great job and took care of me! Thanks CJ! read more

Showed up with a reservation and they did not have any cars! The guy said they called me which they did not. I never got an email or anything notifying me that this was canceled. Completely unacceptable! Do not go! Hertz is the best but we were going to try this because it is local. So horrible and were no help. Should be shut down! I would give no stars if I could! read more

I needed a van for a long trip and I went here friendly staff member and when I say staff member there was only one that I seen he was great

Absolutely terrible customer experience! There are 11 people standing in line waiting for help and there are 0 enterprise employees visible nor are they doing anything to help people in a timely manner. I was told I could not rent a car from the desk and needed to make a reservation online or call. This is ridiculous and extremely frustrating. The one employee working the office from time to time is very laze faire and couldn't care less that anyone is waiting. I will never use this rental facility again. read more

I would give 0 stars if I could. I had a reservation for a rental that would be covered through an insurance company while my car was in the repair shop. Enterprise sent me an email confirming, they called me, and they even asked me to do the priority pass so they would have a car available when I needed to pick it up. I filled out the priority pass several days before the pick up date, ensuring they would have the vehicle I needed in stock. I was not asked to pick a location, the Fuquay branch reached out to me and that's who the reservation was under. One of the guys working told me the car was getting cleaned and I'd have it shortly, only for another worker, who I believe is the manager of the branch, to tell me I didn't have a reservation. He proceeded to tell me that he works with 8 shops, and the shop I went to wasn't one of them. They never said this would be an issue beforehand. They never tried calling me or the insurance company saying I needed to go to another branch. I can only think he saw a younger girl and didn't want to deal with it, and he spoke to me as if I did something wrong and didn't know what I was talking about. Instead of trying to contact another branch who would have a vehicle for me, he made me contact several. No apology, no accountability. He wanted me out of his store as soon as possible. Unlike the other branches I spoke to, who not only offered an upgraded vehicle, let me know when they would have more sedans in stock, and also tried finding me other branches who may have a vehicle for me, he practically kicked me out of the store saying it wasn't his problem, but the websites problem. He stated in a very rude tone that the insurance company labeled my car as still drivable, which is true, however the whole point of the rental was to ensure I would have a vehicle while my car was being repaired for weeks. Since my shop of choice was not on his list, he said he was unable to help me. This is no way to run a business, and this experience has officially made them lose a potential customer. I will never rent a car through enterprise, and especially not this location. read more

We had an express pass reservation to pick up rental car. Manager said they had no stock and was very rude and dismissive. He acted like we did something wrong for showing up for the car we reserved. He was rude and did not help us find a car at another. Ranch, even though he couldn't go or the reservation. read more

The management worked hard to get me on the road in good time and comfortable the other sales reps were working diligently with customers and helped in any way possible read more

Great place to rent a vehicle for trips and business! Had some confusion at first but Ronnie the Manager took care of everything and had us in the vehicle we needed and on our way. We will definitely be renting future vehicles from this location. Thanks Ronnie for everything ! Snyder Family read more

The staff is always helpful and kind. A little up selling but it is only natural. Everyone is very nice and tries to please.

They pull fast ones. They accused me of driving through a hail storm.....there was no hail storm during the time I had the car. Not sure if they are scam artists or incompetent. UPDATE: They worked with us and I am pleased with the outcome. read more

I rented a car from this Enterprise location when I was having work done on my vehicle at the Caliber Collision nearby. I received friendly service and was very happy with the vehicle they put me in. I had an issue with my insurance company reimbursement, and the manager contacted the insurance company and worked with them to resolve the issue. I received excellent service from start to finish and would definitely rent from here again. read more

They were SO RUDE. I was given this location to get my rental through insurance after an accident. The insurance company assured me they had a car for me. When I called they were absolutely unprofessional and I could hear another employee mocking me in the background. Don't even bother with this location, they act like children. I went to Hertz instead in Apex and they were kind, helpful and professional. read more

Great service!the staff was great. Price quote was price paid. Friendly staff. Will go there again

Needed a vehicle for just a few days and Enterprise made it easy. The car I reserved wasn't available but Travis upgraded me without hesitation and made the check in and check out a breeze! Thanks again to Travis and the team at Enterprise in Fuquay. read more

Always greeted with a friends smile and warm welcome. Have rented from several other companies and keep coming back to enterprise mainly because they are customer service oriented more so then the rest. Why not a 5 star? I called to let them know that the car I have is not comfortable for me and was told to come in to exchange the vehicle. When I got in there, I was told that there weren't any other vehicles available. Sounds silly. Will try again tomorrow I guess. read more

the worst excuse for a public service business I have ever exp. made a reservation for a rental to learn no vehicles available and now stranded without transportation read more

The ladies running this branch are awesome! I rented a Ram truck for a bunch of days and there was an insurance issue. They helped out so much. Best customer service I have ever had at a car rental place ever! Thank you! read more

This is my go to spot for rentals - business or personal. Adam and his team are always on the money. They offer speedy check in, excellent customer service and great selection for a smaller store. read more

First these jerks tried to charge me for double collision coverage and then they tagged on extra time so that my car would cost more than the charges Travelocity said I would pay. I called them out in their up-charging and said I would leave if they did not match the agreed upon charges, The manager reduced my charges, was finishing up and then he wants to get all nice and starts asking me about my personal business like he was some cop on a traffic stop so I told him to just " cut the chit-chat and get me out of here." ( I was heading to Charleston to say good-bye to my uncle who had fallen into a coma, if you really need to know) So then he just refused to rent me ANY car. I guess he was triggered and felt he would have retreat to his safe space away from any paying customers that refuse to get up-charged. read more

This location has the best customer service of any rental company that I deal with. I travel every week and deal with many different companies and locations and I have never had a problem with this Enterprise location. Th employees greet you by name and make you feel welcome on every visit. read more

Courteous staff, always quick to help you get out of the door with one of their cars. Always take the time to clean the cars. Can't really ask for much more. [note I've not had one problem of cleanliness of vehicles like some of the other reviews] read more

Everyone was so friendly , easy to rent. Process went so smooth. Looking forward to another rental!

Great customer service, branch manager Adam was very polite and reasonable.

The SUV we rented from Enterprise in Fuquay had DOG POOP in the back. Yep you read that right. I could have posted a pic- but that would just be crude. The vehicle was visibly dirty on the outside when they pulled it up- and clearly had not been cleaned on the inside. We kept getting whiffs of dog poo and cigarette smoke all weekend. read more

Very Poor customer service. Called to rent a car today. "Gentleman" on the phone was irritable, rude. I was inquiring about a minivan, he abruptly told me he had people at the counter, that he had a mini van and "did I want it or not." I responded that I thought he was trying to rush me off the phone and I had questions before reserving it, and he told me again he was busy with other customers, didnt offer to take my number and call me back. Obviously couldn't handle his job or hates it. Too bad for Fuquay Enterprise, I ended the call and called a different nearby Enterprise and reserved the rental. Apex NC Enterprise is always customer friendly. Don't bother with the Fuquay Enterprise. read more

I called and reserved a Camry and when I got there, they didn't have it. I took a Sentra and they said to call the next day and they would have a Camry. They didn't have one. I called the next Monday and they said they had one. I went there and they didn't have one. Then when I returned the Sentra, they went out and checked it and then said I had a dog in it. I didn't. I said I have a dog but she was never in it. She said that I was told at the beginning no dogs were allowed in it. I have never as an adult been accused of lying. I was so thankful my husband didn't go off. They said their computer was down and couldn't generate a receipt. They said they would email it. They never emailed it. I called and they said they sent it just then. I never received it. I called right back and they said they didn't know why. I never received and had to check my credit card to make sure they didn't charge me. Unfortunately, I got rear ended again. This time I went to Enterprise on 3600 Fayetteville Road. Totally different and wonderful experience. read more

Asked for a non smoking car and it smelled like someone had been smoking in it. They didn't have any other cars on the lot so I had to take that one. read more

We experienced our first rental from the Fuquay Enterprise in March and had a very good experience. The wait was a little longer than I anticipated, but that reflects that this is a busy office. The staff were courteous and the vehicle was very nice. Will definitely be renting from this location in the future. read more

Enterprise in Fuquay is the BEST! Adam and his team are always friendly and helpful. Great customer service. The cars are always clean and ready to go. read more

I was given a very clean Toyota Camry. My only problem was it had a very bad smell inside. It was a nice car and I only had it two days while my car was in the shop. I've never used any other rental service except Enterprise and never will. I've always used the Fuquay Varina Enterprise except one time when I used the one at Raleigh Durham airport. Both are great. The people are courteous and extremely helpful. read more

rented a truck woke up tire was flat. my husband is crazy busy at work which is why he needed the extra truck...... tire was ripped at the seam or something unfixable easily. Called Fuquay Varina Enterprise because I just knew that since we rent from them alot they would help us. Especially since we are less than 10 miles down the road. But instead they were rude and told me to call triple A at our own expense and now we are paying for a truck with a flat tire until my husband can get a minute to handle it. Thank you so much. I'll be sure and let everyone I know, everyone I meet how much they appreciate loyal customers. read more

Totally dissatisfied with their customer service. They would say 1 thing & do another, it seems at their pleasure. either the left hand doesn't know what the right had is doing or this particular store is incompetent. Was told I would receive a call to correct their problems....not a peep... read more

Watch out for this place!!!! Its the one next to haddock auto repair. I was in a car crash and my insurance company paid for my car to be repaired (as I was rear-ended). I took my vehicle to haddock who in turn sent me next door to enterprise to pickup a rental so I would have a way to work. I went in and signed a contract for a basic. Car with no extras. They continuously and painfully kept urging me to upsell so they could squeeze a commission out of my contract. After going outside and looking at the rental I signed the contract. Denying extra coverage because I already have insurance. The lady "mckenna" told me to initial here and sign there denying extra coverage. I did. About a week later I get a call from enterprise stating That I need to bring the car in for them to look at it so they can extend my coverage. I said what coverage? She stated the extra insurance I requested. I said I have requested none. So this went on for a bit until I disconnected and phoned a friend in the car rental industry who informed me that it was the end of the month and the reason she was calling me was to close out the contract so she could reopen it under a new one. Therefore getting commission (that I never agreed to) for the next months check. I called back to speak to the manager. A lady answered the phone. She said she was the manager. I gave her the situation and she stated very rudely That I had to pay it. I told her what my friend had told me and she got very mad and sounded very nervous. I asked to speak to her manager. She said I am the only manager. I said then I would like the number to the district managers office. She hung up on me. Every since she has been sending me harrassing phone messages threatening me to pay their bogus amount or shell send me to collections. PS. They have yet to send me an actual statement. And this all happened less than 10 days ago read more

I rented a Premium Chevy Impala and was disappointed to find that the car was disgusting in side and I spent my first vacation day cleaning it just so my wife would even sit in it. There were grease marks all over the nobs, steering wheel, and door trim like someone ate for days in the car. In addition there was sand all over the floor boards and random spots gross spots of something on the seats. For a a fully loaded car with 15k or less miles I was simply amazed at the condition the car was giving to me. Secondly when I returned the car on Monday there were only two people working and took over 30 minutes to return the car. It was crazy to see a line that went out the door for such a small location in Fuquay Varina. It will be hard after my experience to go with Enterprise again. It doesn't help either that no one from corporate has contacted me and I really want to post the pictures of the crap they handed over to me. read more

I was VERY disappointed with the customer service at this location. First time ever renting a vehicle, the person I dealt with did not seem to have any idea what she was doing, more interested in selling me supplemental insurance that I did not need at all. I was given different information every time I called and/or spoke with another person. My account was charged up front even though the manager told me this would not occur. Finally took vehicle back in and manager agreed to waive all charges - and told me my account was closed. Received a message at work 6 days later from a different person indicating that I had a balance and to call back and discuss before I was charged. Called back immediately and spoke to the same girl as mentioned earlier - she was very snippy and told me I had already been charged. When I indicated that the manager had taken care of this and I should not be charged without my authorization, - she then changed and said it had not yet been charged. She obviously does not have a clue! Asked for the first and last names of the manager and all persons I had dealt with - she could not even give me the spelling of their last name. Asked for a customer service # and she indicated that there was an 800 number online but she didn't know it. Asked for the manager to return my call upon his return - still waiting to see if that will occur.....although he is the one that supposedly "closed out" my account 6 days ago. If you want a good experience - DO NOT go to Enterprise of Fuquay. I know I wont again! read more