I have used the enterprise galveston location for multiple rentals the last 2 years. Up until a minth or two ago they seemed well staffed with a helpful upbeat and courteous staff. Since then they appear to have turned over the entire staff , seem to be short staffed and the experience is not quite as good with the current staff. read more

I've used this location a few times. It's the only major car rental in Galveston. The only downside to this location is that they can't drop off or pick up at cruise port. They would love to but the port doesn't allow them. Every employee I've encountered has been wonderful. Super nice and helpful. This location's employees have customer service oriented attitudes. Cars are clean, drop off is quick. Sometimes there's a wait to pick up cars if you're renting on a Saturday or Sunday because of cruise ship drop offs. But the wait is never long. Usually just a few minutes. Easy for Uber and Lyft to pick up and drop off. Would and will rent from here again. read more

Enterprise Rent-A-Car - 2025 November 9 - Car Rental Near Me - Galveston, Texas

An accessible rental agency somewhat close to the cruise port, this location is the only Enterprise rentals on Galveston Island. My brother and I needed a way to from the port of Galveston to Houston for a day, before coming back to take the final leg of our "3 cruises in 3 weeks" journey. So my brother rented a wildcard vehicle from Enterprise for 24 hours: any vehicle that could fit 4 pieces of luggage for $60 for 24 hours. He ended up getting a F150 truck soon after the office opened at 7:30 am on a Sunday. It's a pretty big center with 4 separate registers and a lot of cruisers doing similar things that we were. The pickup and drop-off employees were friendly and professional, opening up to 3 registers if people were waiting. They strongly recommended that we take pictures of the vehicle and submit them via a QR code that they gave: I don't think we understood since the QR code just led us to a PDF document giving more contract information. But taking a lot of 'before' pictures with timestamp is a good idea anyway. It's more than 4 miles from the port, so required a Lyft (around $12) to get here. The rideshare from the cruise port to this location was about 5 miles, and cost about $15 one-way. So total cost (including gas) ended up being similar to what it would have cost to get a motel room nearby. read more

Enterprise Rent-A-Car - Outside view from inside - Car Rental Near Me - Galveston, Texas

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5919 Broadway Ave. Gaveston, TX location. I dropped a car off there that I had picked up at a different location. The guy greeting customers who were dropping cars off was a TOTAL JERK. I mean, I don't know what was going on in his life, but he was not a happy camper. When I pulled in I asked him where I should part the car. He pointed and said something to the affect of, "Park it like those over there." The group of cars he pointed at were facing the same direction, but, due to my position in the lot, it was easier for me to back it in instead of pulling in, so my car was facing in the opposite direction. When I turned the car off, I heard him yell, "HEY, I TOLD YOU TO PARK IT LIKE THE OTHERS!" Obviously, he took his job very seriously. So I turned the car back on and did the necessary 3-point turn in order to pull it in behind the others. Then he looked over the car and said I was responsible for 2 missing hubcaps and damage to the rear bumper. I replied that the hubcaps were missing when I picked the car up and had a photo to prove it. He refused to look at my photo. I said that the damage to the rear bumper wasn't done while I had the vehicle, and it would just be considered "normal wear and tear" by the company because it was too small. He looked at me in consternation. I said, "You know, you guys carry a little plastic card with a clear circle in the middle, and anything smaller than the circle is considered "normal wear and tear." He acted like he had no idea what I was talking about and informed me that I'd be contacted by the company for the damage I had done. TWO MONTHS later, I did receive an email. They wanted over $1600 for damages, but neither of the two things he pointed out were on the estimate! Obviously I was right about the two things he'd pointed out, but they did their best to find SOMETHING to hit me with a bill for! After my business was done with the guy, he had to drive the car around the back to be washed, etc., and in order to do so, he had to do a 3-point turn to exit the lot! So, the way I had parked it originally would have made this part of his job easier. But of course, because he works for the company, he was in the right, not me. read more

They flat out lied about when I returned my rental car. It was due back by 9:30 am on march 16. I returned it with minutes to spare. I took pictures of me getting gas and the amount of gas, and I took multiple pictures of the car returned in time, with no damage. I then took a taxi to the cruise ship. The next day while traveling in the gulf I got an updated contract that said I owed $80+ for returning it a day late. They claimed I turned it in at 1 pm the next day, when I was literally on a cruise ship in the gulf. Multiple calls were never returned or never answered, and corporate customer service just pawned off the issue to them. I disputed it with my CC company and of course the extra charges were reversed. They then sent my account to collections and I have a debt collector coming after me and threatening me that I will be banned from all future Enterprise company rentals unless I pay. It's crazy, instead of going after the lying and dishonest employees who say I turned it in a day late, they are going after the customer! Stay far away from this place. They are dishonest and I hope they go out of business. Do not rent from them! read more

Enterprise Rent-A-Car - Proof showing I returned it with 2 minutes to spare! - Car Rental Near Me - Galveston, Texas

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I recently returned a rental from Hobby Airport in Galveston and had a great experience. The pickup was quick and easy, and the return process was extremely professional. I wasn't in the best mood when I arrived, but Olivia's warm greeting and genuine smile completely turned that around. I was worried I hadn't purchased the fuel option, and she quickly reassured me and handled everything efficiently, making the return effortless. As someone who rents vehicles for business, this level of customer service makes a difference. Because of Olivia, I'll be directing our future rentals to Enterprise. Excellent service and great vehicle selection -- highly recommend! Thank you, Olivia! read more

Dusappointing ! Reserved a car for 1 day via Expedia, got confirmation, the car was not available when came to pick it up. It was quite disturbing for our family vacation! read more

I rented a car for less than a day, picking up the car in IAH and confirmed there was damage waiver on the rental with TWO different employees (I'm always paranoid about car rental companies). There was oddly no paperwork given to me when I picked up the car and when I returned the car in Galveston, they did a walk around of the car, confirmed everything was fine and returned my deposit. 2 days later they say I damaged the car (there was no damage)! Absolutely livid. Never trusting Enterprise again! read more

Smooth pickup after debarking a cruise ship. We showed up early and they took care of us. They got us out of there effectively and even gave us a brand new car! The Nissan Sentra had Apple car play and had that new car smell! We will be back for our March cruise! 10/10 would recommend. read more

I just have to say. Keith is an extraordinary person. We had troubles with our trip and he went above and beyond to help us find an alternative to get all the way home to California. Kind, experienced and a guy who actually seemed like he loved his job! read more

All Enterprise staff were exceptionally courteous and pleasant throughout our experience. At pickup in Galveston, we worked with a new team member who was efficient, patient, and a pleasure to work with. Upon return at the McKinney location, Jack provided truly top-tier service. The consistent professionalism we encountered clearly reflects Enterprise's commitment to customer satisfaction, which is refreshing in an era where service standards often fall short. Kudos to the entire Enterprise team. read more

New manager, Laura is super! She's doing a superb job. Needed a truck while mine was at Mcree body shop. She put me in a new ford f150 4 door. Perfect. The negative reviews on yelp are for past employees. read more

Enterprise Rent-A-Car - Enterprise manager, Laura. Galveston TX. - Car Rental Near Me - Galveston, Texas

When we dropped the car off on Saturday, we were asked how our experience was. I told them how upset the situation made us and they promised that they would have someone get back to us. Someone called us back on Monday which was pretty quick. We were able to come to a resolution and I will continue to make Enterprise our first choice for renting vehicles. We are all human and make mistakes, what really matters is, if and how you try to fix your mistake. In this case they did a great job fixing it. Thank you! read more

The check in process at this location is horrible and long. A person checks you in and you then have to wait again for another person to take you to the car, check the car, take your insurance info, and run your card for a hold for the car. What is the point of the check in person? Other companies have a simple pickup process that is done with one point of contact and is efficient. This was the opposite of that. The only reason I chose them is they are the only game in town. If you are using this location and are going on a cruise- plan ahead as there will likely be long waits. read more

I reserved a car for a certain time and I had to wait over 2 hours to receive the vehicle. They had tons of cars but were not giving them out making me miss my flight. It was absolutely ridiculous. read more

We were given a rental vehicle with a gas tank door that would not open. We had to pry it open with a credit card. We called Enterprise for assistance and were charged $55, even though we eventually got it open ourselves. It took 5 phone call to finally get the charge refunded. We were never able to get ahold of anyone directly at this location. I'm normally a huge fan of Enterprise, but I would not recommend renting from this location. read more

RUN AWAY! - DO NOT DRIVE or use this Enterprise location! I would use a horse & buggy before I would rent another car from this franchise. I drove my rental less than 20 miles, returned it in exact same condition as I received it, never had any pets, smoke, food, children etc. in the vehicle, yet they (Brandon & Angela?) called me this morning and left a message that they would be charging me $100 for a complete auto detail because the car had "bugs" all throughout and even coming through the air conditioning vents and from the floormats.  He also stated that the car's electrical system was shut down and wanted to know what I knew about that & that if it was proven to be from the bugs that I would also need to make an insurance claim with my insurance provider to cover the repairs of the electrical system.... I called back immediately and had a very lengthly heated conversation.   I have dealt professionally with Enterprise through my employer, paying and reconciling monthly invoices for rentals made through our corporate travel so I know their "gig" of overcharging and mischarging customers but I've never once had them say that they were charging a detailing fee for "bugs". When I asked them to show me pictures they couldn't provide.  When I asked what kind of "bugs" she replied "cockroaches".   (Cockroaches, REALLY??...).   The car started and drove perfectly for them when they picked the rental from the body shop only 30 mins after the car was dropped off (where I was told to leave it when I picked up my personal vehicle that was being worked on).  I advised them that the car was returned in EXACTLY the same condition as I picked it up - which was basically flawless & that I felt they were trying to fraudulently scam me.   I drive a Cadillac and for them to imply that I was in a high-end car and that I abused the vehicle was absurd.  I am someone that treats my car like my baby.  I won't even buy a car with black or dark gray flooring/carpet because I end up hand picking tiny pieces of grass and lint off every time I get in the car because I am so picky about my vehicles.  I advised them that I would NOT pay them $100 detailing fee and that I would be reporting them to Progressive insurance (my insurance referred me to Enterprise in Galveston). After that they started back-peddaling and said that they would waive the $100 detailing fee and get the electrical problems taken care of by the car warranty and that they were not implying anything or trying to scam me.  YES, - they were. This is an unacceptable way of doing business. SHAME ON THEM.   Competition is too tight to try and pull such scams. read more

I rent cars here when I go out of town for conferences and I've never had any issues with them. Everyone is always super friendly and professional. The cars that I always get are always nice and very clean. I usually pick up my car on aSunday morning and I always somehow forget that the cruise passengers are also there around that time. I've seen rude, entitled customers that come and the staff handled them very professionally. I have gotten free upgrades before for being patient while the staff deals with those rude people from the cruise. How do I know, because I hear them yelling lol being out at sea then being stuck there in. Anyway, always remember- a little kindness goes a long way ;) Make sure you reserve in advance, this little town is a tourist spot so they do get busy especially during the summer time. read more

Enterprise Rent-A-Car - Brand new car! - Car Rental Near Me - Galveston, Texas

In the middle of a crisis, you hope that you can get an empathetic, human response. I've never been more disappointed in a company than I was with Enterprise yesterday. Our car exploded and left my mother and myself stranded 600 miles away from home. We narrowly escaped dying and lost our IDs, credit cards, everything in this car fire. They refused to help us get home based on their "policy". My mother was 6 hours away from hospitalization after losing all of her medication in this fire as well. After explaining the situation, showing a police report and the video of the car fire, they still turned us away. I will never look to Enterprise again. I advise you all to seek solace from another company, because Enterprise will not be there for you. read more

Enterprise Rent-A-Car - Screenshoot of the 30 second video each one of the Enterprise employees saw and disregarded. - Car Rental Near Me - Galveston, Texas

I had an awesome experience at this location. I had made reservations prior to my trip to Galveston. Since I would be there two days prior to cruising, I thought it would be best to rent a car rather than taking Uber. When I arrived, there were several families ahead of me. When I was helped, I was told I would be given a discount for the wait. The manager, Nirvana Ali, was great, as well as the other staff that I interacted with. The checkout and check-in process went very smoothly. read more

After a cruise from the Galveston Port, I found myself in need if a rental to get us back to San Antonio. A friend was able to go online and make my reservation so all I had to do was call for pick-up once we were off of the ship. Once I was off the ship and through customs, I called. The call was answered right away and I received friendly and polite customer service. The shuttle transportation arrived about 30 min. later and we were politely greeted by Mitchell. I was surprised by the distance between the building and the port given the size of the island. Mitchell engaged me in decent small talk and I learned a little about the area. Once we arrived, he helped us unload our bags from the shuttle and told me that he'd be back. He returned with the paperwork, keys and eventually, the car. Once everything was completed, he assisted with loading up the car and then we were on our way. It took a little longer than I had expected to complete the process for picking up the car, especially since the place didn't seem very busy. However, it was easy and the staff were friendly and helpful. A few days later, I received a text message asking if I had any issues or concerns with my trip or drop off. The customer service and price here was very good. I would definitely rent from this location again. read more

if they were a negative star rating, I would definitely give this place a negative!!!! reserve two vehicles for 10 people on credit card only able to use one person's credit card to pick it up had to have a second credit card then they will put it back on the other person's credit card that originally made the reservations. slowest rental company I've ever used inconvenient unfriendly will not use it again. I would rather pay the extra money for private transportation.!!!! read more

Hands down the worst rental car experience I've ever had. We had a reservation. When we arrived there was a line out the door and no cars on the lot. We stood around in the heat for an hour after waiting in the 30 minute line just to check in with about 30 other families who also had reservations and they gave out cars as they were returned. Management at this site should be ashamed of themselves for how ill prepared they had their staff for the reservations that were booked. Absolutely abysmal preparation. One thing that was both good and bad was the staff were really hustling and seemed to be used to this type of issue. They were all great but again, management should be absolutely ashamed of themselves. Absolutely pathetic management and preparation. I've never had a poor experience with enterprise but this one experience alone makes me never want to use this company again. Management in Galveston needs to get their act together and supply their employees with what they need. read more

I needed to rent a a truck several months ago, while getting my car repaired (insurance paid for it ). The associates were very helpful, and I couldn't ask for a better vehicle to get around in during the week I had the vehicle. I even left the truck at the dealership, after getting my car back, and they sent someone to go pick it up. I wouldn't recommend anyone else for this service on the island. Good job fellas! read more

On our last day of vacation we thought we would rent a car to drive back to the airport. Unfortunately my drivers license expired on the trip and the dmv mailed me mine to my house while I was gone, we even had someone send me a picture of it to show them. They refused to let me rent a car even if my husband would be driving the car. My husband couldn't rent a car because we were charged for a something on a car we rented on our honeymoon a few years back. We set up automatic payments and thought we heard the last of it but apparently the company never followed through on their end. So today we were given the choice to be stranded to find a new way to get from Galveston to Houston or pay more than we paid for our flight to get a rental car. The woman that helped us was cold and did not sympathize with us in any way. What I don't understand was I talked to a manager at another enterprise and he said he just needed to confirm that my license was up to date. The workers at this place don't care about helping people and won't do anything that requires more effort on their half. They didn't even try to help us find an alternative way to get to the airport. read more

I made a reservation for a vehicle on January 11th, I walk in and no cars available. They're solution was for me to wait in their lobby a couple hours and hope that another reservation didn't show up and/or canceled. Do not book a car here, another option is the Avis/Budget rental in LaMarque where I rented a vehicle. read more

These guys are soulless creeps who will steal your $250 deposit and bill you half a grand for a scratch any scratch, cancel your debit card immediately and dispute and do not give these frauds one penny, I'll be happy to go to court I dont owe enterprise one red nickel they double charge on rates as well I must have spent about 500 on a 2 day rental and they sent me a bill for 500 for a hairline scratch , con artists to the bone I give these lowlifes a zero read more

My third visit to this location in GALVESTON. First two not as good as this one . NIGEL is by far best customer service oriented manager i have encountered . I have been in retail for 45 years and he surpassed my expectations. Nigel , I appreciate your dedication. This man deserves a BONUS !!! read more

I went to pick up my car with reservation and confirmation # in hand but was told no vehicles were available. They said that reservations are not linked to availability. They went on to tell me there were only 2 vehicles on the lot but they were reserved. I asked what the difference was between my reservation and theirs but they had no answer. Perhaps it was because I am a senior citizen....... read more

Very expensive, in the Galveston port, the price shows $33 a day, $212 final price, OMG. I need the car for 6 hours only, from the port to the airport. Plus they open 6 a.m., so that doesn't work either. This was by far the worse experience renting a car from Houston to Galveston and then back from our cruise. Next time should look into flying to Miami, more choices. read more

One star service. Because I cant give lower. They weren't helpful. Tried switching out a car and they would tell us what was available or if anything would become available. Dont waste your time with is storre read more

Very disappointed. To start they gave me a care on empty. They said it had 1/4 of a tank of gas but actually had 19 miles till it needed gas. After traveling and picking up the car in a new state during a thunderstorm I had to locate a gas station. I do drive the same car at home so you can see how many miles of gas are left. Very disappointed that enterprise has on their commercials that they will pick you up, that's why we rented from them and paid a little more. This location said no. We had to pay a cab $45 to take us back. False advertisement. Not due to Covid and they had other employees in the office. Tires are the suv were trash. The suv drove horrible in the thunderstorm/rain and on the nice day. Cheap tires unsafe. Going with a different car rental place next time. Update: just because enterprise posted a response doesn't mean they are trying to fix anything. I sent my info just like they stated and they sent back an email saying someone would contact me. I haven't heard from anyone. read more

Very good customer service. Friendly and very quick. They stayed open a little late on a Saturday for us when we checked out the car. read more

Enterprise Rent-A-Car - Car Rental Near Me - Galveston, Texas

Worst service ever. I had a reservation arranged through my insurance company. When I arrived, they told me they didn't have a car. How does that happen? If you don't have a car, don't accept a reservation. Unfortunately the nearest other place rental cars are available is in Texas City. read more

I rent here constantly! They always get me in and out fast, and they upgrade me when they can, making me VERY happy c: Everything is always spelled out very clearly what I will be charged, I like that too. Enterprise had always chosen excellent representatives to work this location, everyone there is sharp and work at a motivated pace. I have never been nicked and dimed here. No extra charge if the car is a little dirty, didn't 'fee' me if I returned car an hour late. As long as I was close on the gas upon return they never said anything. You can't go wrong here. Occasionally they get slammed by departing cruise ship passengers, but hey, that's life lol. read more

Booked in advance. Called day prior and morning of rental. Took over an hour for pick up at the pier. Another 2+ hours waiting at the rental office. Understaffed, not friendly, no one here is happy and they're walking around at half speed even though there are 20+ people waiting. At this point we barely have time for a drive, need to head straight to the airport. read more

There was a mix up with my car rental which I thought was from the airport. In any case, Jeff from this location was helpful when i finally got to Galveston and set me up with a rental in time for my dinner meeting. The staff here was friendly and followed up with a call the day after I returned the car at the airport. read more

The worst customer service I have ever encountered in my life. I would go to any other car rental company then this place. The place is dirty the staff is rude the cars are gross, the car that I picked up was not filled with gas. HORRIBLE read more

Can't say enough about these guys.... Mr. Rexx Valenitne and Mr. Christopher Perry.... Truly professionals...... A great experience.....for a car rental... thanks tell'm the Weasel sent ya.... Weasel..... read more

I have used enterprise several times here. This location is always extremely busy. Knowing this, I always reserve my vehicle before hand to avoid being irritated. My experiences at Enterprise go very well. The employees here are respectful and courteous because I treat them that way as well. My vehicles have always been ready and have gas in them. I understand if I ever get one that needs gas though, it's not a big deal to me if I have to gas up a car..... read more