Again Ebterprise has failed us! We needed to trafe a vehicle to this location from a prior Enterprise vehicle we placed in that was just terrible. Several hours were made woth corporate office that this location would honor a Full size SUV. Morning to pickup they called and cant or lets say wont honor it. Put us in a full size vehicle. Vehicle was dirthy inside with stains on the roof. The agent was trying to help us and get us in a better car. But unfortunately her mgr was not going to do that...and basically gave us this sh*ttest car they had to take to TN as we were doing a one way. Customer service lacked and would not recommend any to use this lication. Best to use a different rental service altogether!!! Enterprise has last lost our business for all future travels. read more

I recently had to use Enterprise this company is absolutely the best. The staff goes out of their way to insure everything is to you're satisfaction. Even during this Covid pandemic they took every precaution to insure the car was clean, and the staff member took all my information over the phone. They delivered the car to me. I gave them my license and insurance card they scanned it I signed electronically. The car I used was a Volkswagen Jetta I love this car. It was much more then I ever expected. Thank you to everyone that helped make my experience the best. read more

I made a reservation online, and when we got there, we were told they had no vans to rent, and the price would be double what they quoted me. I asked for a manager and they told me I could not speak to them. I was told that the manager would call me to discuss the situation, but no one ever called. We ended up renting from Cooper Motors in Hanover Pa, and it was half the price of Enterprise rental car hanover. I would never use Enterprise rental car hanover again after the way we were treated. Go to Cooper Motors in Hanover Pa for a great experience at a cheaper price. read more

I've never done a review on a car rental place but thought this place should be noted for their customer service. Valerie, the manager there when we were in, was extremely helpful. She was amazing! Professional, detail oriented, friendly!!! Not enough is ever said about those who do their jobs well and I can't tell you how much we appreciated dealing with her! I'm giving Enterprise only 4 stars because they didn't have a vehicle large enough for my family, however everything else about this place was perfect. read more

This place is absolutely wretched! I got a rental from being rear ended, and the truck they gave me in turn had damage all over it! When my truck was done, I returned the rental only for them to try and charge me for the damage that was done prior to my renting. They didn't even call me to go over any damages, provide any paperwork on repairs and charged my card without my knowing! Shady business to say the least. I will never recommend this company ever again. i can't believe the documented damage was put back on me when the manager was well aware of it before me taking it. If I could put lower than a 1 star I would read more

The staff was quite helpful. The car was problem free. The cost was exactly what I was quoted over the phone. (unlike the other Budget car I rented on this trip which was more than double the price quoted!) I will definitely use Enterprise in the future. read more

Every step of the rental process was quick and easy when the insurance company had me get a rental from here while my car was in the repair shop after a recent accident. The vehicle I rented was new, clean, and had a full tank of gas (unlike the last rental car I had). Jermaine was very thorough and helpful during the pick up and drop off process. Very professional staff. I would recommend this Enterprise location for your rental needs. read more

The staff was very pleasant and helpful during my visit. Even though they were busy, they were in no hurry to push me along. It was a nice feeling. The price was very reasonable. I will be booking with them again. read more

My wife and I have always traveled a lot and always like renting cars to keep the miles and wear and tear off of our cars. We have used just about every rental agency and found that Enterprise is far above and beyond the rest!!! They have the best prices, and are the most efficient to deal with and we especially love the location in Hanover, Pa. Always friendly and helpful and we love the pre-pay gas option there read more

My husband and I have rented from this Enterprise location on several occasions and have always received great customer service, as well as great rates. It makes it very easy to stay a loyal Enterprise club member. Thanks once again. read more

I don't recommend at all. People who have no credit cards and only use debit or cash, don't ever go try to rent a car. To use a debit card you need a utility bill and pay stubs to show proof of income even if paying cash from your checking account. It was stupid.. what happened to cash is king.. I haven't had any trouble renting from enterprise before at the airport with a debit card and just rented a car a month ago... feel like an excuse for whatever you tried to do to pay which come on i was paying. We took our business to Toyota in Hanover and rented a car in no time flat. Highly recommend them. Never again will i even consider going to enterprise for my renting needs.. totally disappointed. I have nothing bad to say of the people helping us because of course their hands are tied and have to do what they are told.. personally enterprise should reconsider the way they take money so they can keep business such as mine. Who turns away cash, whether from a debit card or hard cold cash................ they do. K read more

I rent a lot of vehicles from Enterprise. This was my first rental with the Hanover location and they were OK. Staff are very friendly and very helpful. Hanover has a limited selection of vehicles, a really small lot and they pre-authorize a hefty deposit ($350) on your credit card which took 3 days to clear off. Other Enterprise locations deposits are as small as $100 and they clear within 24 hrs of returning the car. It may have been a blip in the system and it didn't matter to me, but if your card is close to the limit it's something to consider. The car I rented had not been washed, which I don't really care about, and the windshield had some kind of weird scratches/cracking/spidering that made it very hard to drive in the rain at night, and the interior smelled of cigarette smoke. Someone had placed a "fragrance" thing in one of the vents, so then the car just smelled of flowery cigarette smoke, hence the 4 stars. Not really Enterprises fault if someone smokes in the car, but they should find a way to deodorize it or penalize the person that smoked it up. All things considered, the experience was good and I would rent from them again. read more