Very Poor service experience. Forced an up charge to take a car larger than I booked as "car…read moreinventory was low." I've rented 100s of cars and have never been forced to pay more or leave without a rental.

tried to rent a car twice and although a confirmation of my booking was successful, the location…read morehad no inventory to loan. A reservation should mean a vehicle is available. Instead, I spent time and money arranging transportation and changing plans based on confirmation that the location could not honor - TWICE. Looking at other reviews, I see it's a pattern. Embarrassing to exist in a world where technology rules but this location cant manage their available inventory.

If you ever need to rent a car, call Enterprise and I hope you are lucky enough to deal with Zach…read moreat the Dual Highway location! He was a true pleasure to work with and does everything he can to make the process go smoothly for the customer! Colby was very helpful too before and during my rental, but Zach was top notch! I ended up needing a ride to a nearby dealership and I was lucky to have Zach as my friendly, awesome driver! We chatted the whole time on the way and he was just great!! Thank you for an amazing experience Zach! Keep up the great work! Enterprise needs more people like YOU, Zach!!

On October 4, 2025, until today, December 4, 2025, I rented a car from Enterprise Rent-A-Car…read more Youssouf (Black male) was my initial salesperson and the person I worked with throughout my experience; his customer service was impeccable. On one occasion, I had a transaction with Micheal (Black male). Initially, I was given a Jeep Compass to drive, but it was noted that the car had a crack in the windshield. I rented the car for a few weeks. Over time, the crack spread and had to be replaced. On December 2, I returned the Jeep Compass, and Youssouf stated that he would put in a repair order and call me once it had been repaired so that I could retrieve the car. Meanwhile, I was given a Toyota RAV4. It also had a crack in the windshield and drove with a misalignment. I did not feel safe in the car. This is the email that I sent to Youssouf following my in-person discussion with him on December 2, 2025: Dear Youssouf, Please acknowledge receipt of this email. Thank you. I am writing to follow up on our in-person conversation earlier this evening (12.2.25) regarding the Jeep Compass that I returned (12.2.25). You mentioned that a windshield repair order would be placed immediately and that I would be notified once the repair is complete so I can pick up the vehicle. I kindly ask that you honor this commitment, as I was very satisfied with the Jeep. As a long-term customer, it is important to me to have a vehicle that meets my needs, and the Compass drove well and was reliable for my daily use. In the meantime, I accepted the Toyota RAV4 since it was the only vehicle available. However, I would like to note several concerns: The windshield on the RAV4 is also cracked, similar to the Compass, which raises concerns about the crack spreading further (photo attached). The vehicle does not drive as smoothly or feel as stable as the Compass. When I received the RAV4, the gas tank was only one-quarter full (photo attached). I wanted to bring these issues to your attention so they are properly documented and acknowledged when I return the vehicle. Thank you for your attention to this matter, and I look forward to your update regarding the Jeep Compass. Sincerely, Audrey A. On December 4, 2025, Youssouf honored his word and called to inform me that I could pick up the Jeep Compass today. He stated that it was ready and that I should speak to Micheal since he would be leaving at noon. I arrived at the office at approximately 1 PM EST. Angel (White female) asked me if I was there for the Jeep Compass; I said, "Yes, I need to speak with Micheal." She insisted on helping me, stating that it wouldn't take long and that she was aware of the pickup. Micheal (Black male) walked past me and stated that the car was being washed and cleaned and would be ready shortly. Meanwhile, as I was waiting, Angel went into the system and changed the rental rates on the car, which should NOT have been changed because my current contract was still active. She made an error. I happened to check my email and saw that she had sent me an updated contract with the rates changed. I told her that my contract should NOT have been changed and that I was only there to pick up the car. A pickup that should have only taken a few minutes turned into complete chaos because Angel changed the contractual agreement (intentionally or unintentionally). At this point, Luke (White male) interjected. He approached the matter as if he were "Superman rescuing the damsel in distress," although she had made the error. He told me that I would have to keep the contract that was sent to me, at the rate of $65 instead of my current rate of $49, and that he would change the rate in the system. I told him that I did not want to keep a legal contract at a rate of $65 because I would be held to this agreement. It is a legal contract. His second offer was to close out my active contract and rewrite the contract, charging me an additional $300 deposit, while I waited days for the current hold of $300 to be released. I disagreed with the inconvenience because I did not have an extra $300 to place on hold. At this point, he said that he was refusing to rent me a car. I asked to speak with his manager, but he refused to give me a point of contact. I called their customer service, and no one helped. He also accused me of having a "tone" because I said, "She made the error," referring to Angel. Along with this public post and others, I have forwarded this complaint to Enterprise Rent A Car corporate office.

Great experience last three rentals and always the cheapest option. New location is even closer to…read morehome, so that's a plus. Join the gold rewards program to earn points. I just joined so I lost out on my last two rentals. Use your favorite discount code (mine is VISA infinite) for exclusive discounts. Weekend rental prices cannot be beat!

Just like the photos of this location, there's no one here. No one picks up the phone. No one comes…read moreout for pickups. When you call corporate trying to get help they tell you the managers will call you. But they don't. I'm shocked Hertz lets this location still carry their name.

James and Justin were fantastic! They were courteous, responsive, and professional. My family…read morereally appreciates their kind and quick service! Keep up the great work! V/r, John & Jenny

My car was in the "Spa" for the day getting cleaned/detailed and I needed to pick someone up at BWI…read more100 miles away. Hertz did a great job helping me find their location, which for some reason my GPS didn't do a good job with it. I rented a midsize car (Hyundai Elantra) and it was perfect. Great gas mileage too. Quick return as well, great prices and helpful staff too!

This is an amazingly customer forward group. We had a small issue with a car--it was not an error…read morewith the car but my comfort in the car--and they were happy to help. Ben, the manager, couldn't have been nicer. We also found a set of keys in the car and also wanted to return them to the Alamo location as we were sure someone would miss them. So, upon returning the keys, Ben and his team were happy to switch out our car. This is what customer service should be and these people get tip honors. Kindness. Quality clean cars. Happy to help if they can. Friendly. Caring. We will always rent from them when in the area. Thanks for caring! You should all be proud to be a part of this team.

I picked up my car 6/11/25 and dropped it off 6/16/25 with ease, and the car I wanted was…read moreavailable . The young man at the counter Jayvon C. was OUTSTANDING. He was very professional, pleasant, and knowledgeable, (Excellent customer service skills)! Everything went absolutely perfect from pick up to drop off to Customer Service. Thank You again! I will rent from this location whenever I return to Harrisburg.

I would leave zero stars if possible. This place rented me a car with expired tags and then refused…read moreto do anything about it. I got pulled over and officer informed me registrstion was 2 months expired. Didn't even occur to me to check that when I rented it. When I called they said they didn't have another car for me to swap it with. I will never rent from here again. Customer service was ridiculously bad. When I brought the car back and handed them the ticket they kept arguing trying to tell me the registration wasn't expired. Then they said its not thier fault or thier problem. Not cool at all.

Miguel took very good care of us and got us in and out very fast. He was very friendly and…read moreapologized when he didn't realize I was waiting (it was maybe 5 minutes). We were a little confused on why the door was locked but it was just because they only had one person and he was cleaning cars. Over all good service!

I've been renting cars from this location in Frederick MD for about a year now and the customer…read moreservice has gotten worse. I am never greeted when I walk in, in fact I have to walk fully up to the desk for someone to finally open their mouth. The manager Eli just stands there with a blank face as well as Joseph. I just rented a car a few days ago and the same thing happened and while I was there Eli asked a customer how everything regarding their rental was, I notice I do not get the same treatment as certain customer's. I have never been asked how my rental and experience was and I rent with NextCar very frequently in fact twice a month sometimes. The cars are never clean in the inside there's always combs and strings of hair and debre in the cup holder's etc. The past two times I rented a car from them the car would not start at the light, and the lights would not go out in the car. It seems to always be something wrong with these cars. It's always a light popping up for tire pressure or something which makes me wonder how often these cars are being serviced. I've been very nice about keeping my mouth shut and not giving bad surveys when they're sent to me to complete because I didn't want to be harsh. But enough is enough I rather take my money somewhere else and experience top tier customer service. Every customer should be treated with the same respect and greeted. The people working there are not representing NextCar in a good way at all.

I should have read reviews before I reserved a car here. Unless you have a Maryland Drivers…read morelicense they are clueless. I am from Texas and when you change your address with the DMV. you are required to surrender your drivers license and receive a temporary paper license. Well, if you are flying, TSA will not accept a paper identification so I did not change the address yet because I was getting ready to fly. I was able to locate my official change of address from the USPS website that validates the old and new address. Nope!!!! Not good enough for them! I was told to call corporate about it. Hah! What a joke because all corporate is, is a bunch of people to will make a new reservation. DO NOT, DO NOT, DO NOT rent a vehicle from them. Pass this on so no one else gets burned or treated like crap.

We were going to a festival in Maryland with eight people. As we were looking for a large vehicle,…read morewe noticed some of the local vehicle rental earners were not going to be big enough for us. So we checked out this location and noticed that they also had rental abilities. They have large vehicle's and not for a bad price. So we decided to come here. It was a fast and easy process For pick up and delivery. Will definitely come here again. Next time we need a large van.

Hertz is the worst car rental, especially the York location. After booking a car online with them,…read morewe got there and the agent said he didn't have any cars. He said he didn't know when he was going to get any, plus he was Extremely rude! We asked if he'd call another location and he refused to help us. Finally, we called a location ourselves and drove another hour. I called the corporate number, and told them what happened. a case no. was created, and the agent said we'd get a full refund after returning the car. After calling 3 times, repeating the story, no refund has been given. They lie on top of what happened to us. Never use Hertz, it's the Worst!!!!! What should have been 2 hours getting a car, we both missed work on top of it.

Do not rent a car from this location..... Showed up to rent a vehicle and waited 1 hour till they…read morehad a car ready. I made the reservation a month in advance. The person behind me was told "Sorry, but we don't have a car for you"..... The vehicle i received was absolutely horrible on the outside. It is covered in dirt, bugs, and bird poop. The inside smells like a dirty hotel room that allowed smoking. The gas gauge was below a half tank. For the price I paid this is NOT what I should have received.....