They were going to charge me $450.00 to clean some minor dog hair from the front and back seat. So,…read morethey want you to do their job. I will never ever rent from Budget again.

I have to say and the most respectful way possible that Hertz is gone downhill to the highest…read moreextent in years, particularly the Hartford Weston Street location. I do not like to downplay any place of business however there are major areas of concern. from reading the reviews that are not being addressed and it's more just like a money grab from dealing within the Uber aspect of this. I will also be following up with a complaint to Uber and it does not stop there because I am writing a lengthy communication which will be sent out to all the higher-ups and BBB I'm not sure how it can go because it only seems like a rotation that you find trying to speak to someone of a higher caliber. so with that being said, this is why I am on yelp. I work within the Uber industry as a part-time job and I am provided services from Hartford only because it's the closest location to me but the manner of how I have been spoken by Keydoe which I've let it slide a lot because you try to give people the benefit of the doubt and try to learn people for who they are, but when it comes to me working and spending my money, my hard earned money. There's a lot of things that need to be taken in a consideration here and I don't think they are especially at this location. I have to say that again. My money is earned not given to me so when I'm investing in a company, which I am investing in Hertz because I pay out of my pocket to rent their vehicles to do my job and to the standards that it should be there's a big area of concern here and when I try to address the concern with one of the representatives I got a tantrum I would say he was more upset at the fact that I was willing to wait and vehicle that they give me service engine light on and other mechanical issues and when I say it had a hole in the floor of the driver side, the rug was completely ripped that was two cars that day that he was trying to give me that we're not up to standard,especially for the price that we were being paid. I've switched my vehicles out three times with the 2nd time being no fault of there's, however the 3rd rental that they tried to give me the was not in a condition to drive on the road so they switched me out into another vehicle which it doesn't appear that the third vehicle was closed out which resulted in Hertz charging my car for two vehicles one that I never even drove off the lot with they switched it out that same day so when it came time to renew, I am being charged for two cars, but I only have one . when I tried to call last week to speak with a manager and I was not addressed and was unable to contact so I went in however, my concerns were weren't taken serious and you get the runaround the vehicles they give you are damaged. They're either not clean properly or is something wrong with it to where they're telling you you need to go and get it repaired or just take the car for the week and bring it back to exchange the following week which I have taken multiple days off of my job to go to Uber to address these concerns and spend hours in the lobby trying to take my concerns up with the representative who will try to fast talk you and talk you into believing what he's saying is right and what you're saying is wrong and then get upset when you don't agree with what it is he wants you to do. I've experienced it firsthand. I have a witness to that to what I have experienced sexual favors being asked l, and as I try to be calm and humble, it took me to another place that I should not have to be with anybody in a place of business. I don't care if I do know you or if I do not know you in a professional world you want to be treated with that, and Hertz Hartford on Weston is everything but that. I have rented vehicles with Hertz for many years and I've always gotten the highest level of appreciation for being a customer. I do not feel appreciated here and I'm really looking into considering going to another state just to rent a vehicle because of the lack of respect carelessness on which how things have been handled I've had to call Hertz many occasions for being overcharged which results to be refunded days later and it keeps happening and now I'm facing being charged for two vehicles when only one is in my possession and the one that they're trying to charge me for I never even took that car so please tell me what is going on with this company and why the manners have changed in which how you deal with people I have multiple people that I could align that has complained on the way the Hartford Hertz is operating and nobody there seems to Care at all. They just take your money and send you on your way. They don't care if you're overcharged they want you to call customer service. They have nothing to do with it but when you call customer service, they're rerouting you back to the location it is a game!

Go to rental company, there's no other place I go for my rental needs…read more Down to earth, easy to deal with staff makes transitions simple. More importantly, diverse selection of vehicles to choose from and always at a rate that's hard to beat. It's why I keep coming back and also why I always recommend them to anyone I know who needs a vehicle. And they are local! Always a nice bonus to know you're supporting locally owned over corporations.

From the owner: You Need It, We Rent It! Offering Daily, Weekly and Monthly Vehicle Rentals. No deposit required…read moreand unlimited miles within Connecticut! Pick up and drop off at our convenient location, call, text or message at (860) 216-3901

AMAZING experience at this Enterprise location in Hartford. Jannette, the Assistant Branch Manager,…read morewas friendly and helpful. I had to contact her a few times to extend my car rental extra weeks, and she was prompt and helpful with all of her responses. Even when I emailed, she was professional and took care of my issues immediately. I don't usually use Enterprise, but I will now in the future. Thanks for a good experience, and for finding me a new company to commit to! Much appreciated in a time of great need....

Absolutely terrible experience. i had a reservation for 11am i got there 10 minutes early and was…read moretold someone is picking up the car at the moment and its not ready. no big deal im 10 min early so i wasn't upset. i'm sitting in the lobby for 40 minutes and the employee calls someone to find out when they will be here. they said another 30 minutes. apparently the car i was suppose to be in came back with damage, understandable that they don't want to give me that car. they claimed they had to go to avon to get another car. so they didn't send anyone to get the car until i was at the location for my pick up. no one ever called me prior to tell me a car wouldn't be available. once your employees knew the car i was suppose to get was damaged they should have reached out to me and mentioned they didn't have anything available for my reservation and gave me a time to come back when the vehicle is ready. instead they wasted well over an hour of my time waiting for a car. i would NOT recommend this company to anyone.

Worst customer service experience I have ever had. Joey canceled my reservation and called me only…read more45 minutes before closing the day before my rental was scheduled to let me know they had no vehicles available. Instead of taking responsibility, he blamed Budget's corporate office for their mistake and lack of professionalism. My reservation had been prepaid more than a month in advance, yet I was left stranded in Hartford scrambling to find a vehicle so I could get home and get to work. This situation was completely avoidable and handled very poorly. I will never rent from this location again. The lack of communication, accountability, and customer service is unacceptable. Overall, this was an extremely disappointing.

The worst customer service ever! I'm canceling all reservations in place and will never use them…read moreagain. They are unprofessional, arrogant and rude. worst of all not helpful.

Do NOT waste your time and try buying anything here until they fire their current manager. He is…read moreincompetent and/or lazy. I have never had this much difficulty spending my money! Go to another Hertz store if you see the car you want there. Seriously, it will be easier to have it shipped elsewhere and work with competent humans. Our sales person was overworked and clearly exhausted but a nice guy. This was the only + aspect of the buying experience. Seriously, go elsewhere!

I had called to inquire about a Nissan Versa that was on their lot, and had called them to make…read moresure it was still available, since I would have to make a 2 hour drive to get there. The sales man, Lucio, told me to come early on Saturday morning to test drive and and buy it that day. I called the day before to make sure it was still available and they knew I was coming. I got an email from Lucio late Friday night telling me to call him. I called early in the morning on Saturday to no answer, left and message, and began my journey down to Hartford. When I got to the dealership, they informed me that they sold the car last night. These guys wasted my time AND my money.

I don't normally write reviews for corporate locations, but I had to shout out the staff members at…read morethis Enterprise office. Jack picked me up at the auto shop right on time, and helped me with my daughter's car seat, even though he really didn't have to. He is brand new at his job, but you wouldn't know it with how caring and friendly he is. The other employees, Alex and Sasha, were so nice to me and to my daughter, and they helped me get set up with our rental, even though it's really not their responsibility. They even gave me a free upgrade to an SUV, just because I waited for about an hour for things to get sorted. Again, they didn't have to do this! Thank you to the team for making my morning a little bright.

My car was stolen in December, since then I've been renting so that's seven months nonstop rentals…read more Averaging about 400.00 a week. So roughly about 10,000 in 7 and a half months. When I finally decided to return it I was eight hours late. Because of that they charge me for a whole day. When I asked was there something they could do to help me out where I didn't have to pay for a full day. Maybe a late fee or even at a discounted rate I was told very rudely by the representative there was nothing they can do. I've given this business 10,000 dollars of my hard money only to be treated as if I was trying to get over on them. I was told by serval people not to rent from this location being that they were very rude to their customer and at times I did feel it but I don't like change so I went with it. However after this last experience the East Hartford location will never see my business again. I would like to send a special shout out to Alex however he's the only reason I had stayed so long.

Under a new management.. this place has gone above and beyond their costumer service. Cars are…read moreclean and they actually have a good roster available.

first of stop giving people dirty cars to rent but it's brought back how you gave it it's a charge…read more second stop with these unexplainable charges and then trying create some fake reasons of why the charges were made. This is the worst auto rental company eve. Customers are never satisfied with y'all service. please do better and start implement some type of solution to the service and billing. y'all need to be reported to better business bureau.

I've had pretty good luck with Harte service and I do some of my own especially minor maintenance,…read moreso last month I spent $12 and bought a new cabin air filter for my Q50 and took the 5 minutes to install it, imagine my surprise when I was told that my cabin filter needed to be replaced and I could get that done for $129.00 and I was due for transmission fluid and AWD fluid exchange. Yes well pass on all that. For clarity on the work that they actually did for me, it was fairly priced but all the other things I was offered. Yeah I could have spent $1000 for a $12 filter a few sprays of intake cleaner and $50 worth of fluids.

brought my car Friday for a diagnostic. they told me my transmission was shot and it would be…read more13,634$ for a new one . I had to tow my car home . I brought my car to a local transmission specialized shop and although they knew they could've made the money off of me the checked it and said everything was great on my transmission. and advised to check the computer on it . they didn't want to charge me either but I paid all while INFINITI tried to charge me 2 diagnostics and a new transmission. 10/10 don't recommend Harte infiniti!