Everything went brilliantly! When we picked up the car, the staff at Enterprise was very helpful, and even quite funny. :-) We were able to choose from several vehicles, and found one that fit our needs very nicely. Upon returning the vehicle, the staff was professional and courteous again. The shuttle driver delivered us and our luggage to Heathrow in short order. Overall, I am very pleased with how everything went. read more

These guys are awesome, friendly and efficient. I was really impressed. Best experience I've had at a car rental anywhere.

The actual car hire was OK, staff at heathrow were very friendly and polite. Had a great attitude even though they were working on Xmas day. I got two traffic fines with the care rental. Reason being is I did not know that you had to pay tolls online, This is 100% my fault and it is my duty to pay, I completely understand although here is my big issue, enterprise, instead of sending me via email or notifying me with a simple call, they just sent the documentation for a notice to pay with a letter, sent overseas. Let me tell you that I live in Argentina, 7300 miles away, third world and it takes a VERY LONG TIME to receive anything overseas. When I finally got the surprise fines in an actual paper letter, it had ALREADY EXPIRED AND DOUBLED IN PRICE. I am happy to pay for the original fines but enterprise FAILED to forward the documentation in time and now I am stuck with a huge bill. I just find this completely ridiculous. This is 2017, it would of been great to have the documents scanned and sent via email or LEAST notified me that I will have to pay fines within a certain date and that the documentation would be sent. I have already asked for them to pay the difference but they are unwilling. read more

Car rental experience was fine, but beware of the private cab they suggest - very expensive. We were in a hurry after returning our car and their employee insisted that the cab hire they worked with would be cheaper than a standard black cab. Other renters tried to share that we may be able to find cheaper and the employee got defensive and argumentative. We took the cab as we were in a hurry, but a £76 flat rate to Waterloo when there was no traffic was overpriced. The expensive cab was unappreciated, the way the employee dodgily pushed the cab was unnecessary - I assume he gets some sort of kickback. read more

I hired a van from the Dover branch of Enterprise to move home over the Christmas period. - The Dover team was nothing but friendly and professional, and offered free lifts to and from the office so I didn't have to worry about transport. - The van was in great condition (and returned the same!) and easy to drive. - The customer service team were very helpful and patient as I had to change the dates a couple of times. - The price was so low I had to ask them to double check the quote. I would use Enterprise again, as well as recommend them to anyone needing a car or van. read more

I rented a car for the first time, was so put off by many bad reviews and extra charges. I chose enterprise because they had a relatively better customer satisfaction rating and I'm glad I did. We hired 2 cars ( small hatchback and 7 seater) and the trip from heathrow shuttle to checking the car over was seamless. Glad to report that I didn't pay any extras and car passed the check. Will use again and hope for a good service again. read more

While the staff is super friendly and helpful, they neglected to mention the Congestion Charge in London. We ended up having to pay an extra $320 for our 2 day car rental because they did not bother to tell us about the Congestion Charge you pay simply for the privilege of driving in London. Telling us about the website where we could have signed up to avoid an enormous charge would have been helpful, but then Enterprise couldn't have tacked on their extra surcharge. I'll not rent from Enterprise again. read more

We very much loved Enterprise at Heathrow. We were attended to promptly and courteously. Returning the vehicle was a snap. A woman was waiting to check us in right when we pulled up. Quick, easy and painless. Will use again. Bye bye Hertz read more

The Enterprise at Heathrow Airport in London overcharged me and promised to refund me several times. Usually they catch you with a good online rate and then they add overcharges. They are pretty dishonest. The customer service is low profile in Heathrow airport, they do not care at all about the client. Even taking the name of one of the managers and asking for a solution for the overcharge they do not do much to help you. I do strongly not recommend this car rental company. There are so many others like Hertz that are more trustworthy, so use them instead! read more

Called up the Heathrow branch on 25/01 and asked what documents are required. The staff member assured me that both parts of license and a single address proof are sufficient. Based on this, boarded plane from Belfast and went to Heathrow on 27/01. Upon arrival was told that they would not let me hire a car since I did not have 2 copies of address proof. Where the heck am I supposed to get the 2nd proof from? Travel back to Belfast and get the 2nd address proof? Completely unprofessional service. I offered to take a printout of the Broadband bills from the internet kiosk at Heathrow, but they wouldn't accept that either. Rubbish! Between the staff members, they themselves do not know what the set of required documents are. Book a car with enterprise at your own risk. They might be able to give good deals but they might also not just lend a car!! read more

I have hired cars from a number of companies and normally receive a poor service. However Enterprise Heathrow were great! They were very friendly and helpful with any questions I had. They were also very cheap and provided me with a pretty much brand new car, nice and clean. They also rang up during the rental just to see how I was getting on, which I thought showed they actually cared about their customers! Would recommend and will definitely rent from them again. read more

Hello just a warning before anyone takes out a car. I had a hire car from enterprise because by car broke down. When using the car I switched on the heaters because of the snow and a small crack started to appear, getting bigger and bigger. I phone up and they told be I could come into a branch and car over the car. The next day I checked by bank balance and £450 had been taken out of by bank without warning. I contacted them and they told be it was their normal policy and would not pay back any of the money. They said the car was signed out with no damaged and it was signed for by myself. I feel very cheated, I had to sign for the car before I collected it (which is a big mistake and no one should sign anything before they completely look over the car). I did look over car when I collected the car but never seen any chip(s) on the screen, No one would have see the chip. The company customer service is a complete waste of time. If any has a crack or chip on the window screen, they rally the car and drive it into a wall. The charge you will have to pay is just the same. What a joke. I would never recommend anyone hire a car from this company. read more

Excellent service. Very friendly, knowledgeable staff. Speedy service and the best price for the rental period I could find. Also didn't get the 300 attempts to up-sell me on something (which I really detest) Would highly recommend. Will use again when we return to Heathrow. read more

I rented from enterprise Norwood Green branch and upon returning the car found there were scratches on the rear bumper just behind the wheel, they took full £700 access money and it's been more than a month and a half but they haven't come back to me with any money that there may be outstanding after the repair work. I have called them many times but the staff is clueless and doesn't make much effort to enquire what's the status and keep telling me that they haven't received invoice from the workshop. They told me that the car was back from workshop on fourth day after the repair but the workshop is too busy to send out the invoices. This shows enterprise' customer service polices, they have a policy to get a car out of a workshop in four days but they don't have a policy to get a piece of paper out in eight weeks!! Pathetic customer service which starts from their branch and end in their branch whatever happens outside they don't give a toss. Will never recommend anyone to go to enterprise!! read more

LATEST RESPONSE FROM ENTERPRISE HEATHROW IS AS FOLLOWS: I have been forwarded your details regarding a damage complaint DXU131WDV. I understand there was some damage to the passenger side front tyre that you were not happy with and I apologise you were not happy with this. I RESPONDED: Obviously you have not understood. The tire is the DRIVERS FRONT tire, not the passenger side so all your investigation was about the incorrect tire. I guess you replaced the incorrect tire at my expense. You unjustly charged us for a new tire which was not even in question. Same result, different tire. Bottom line is, that one way or another, you were going to charge us for a tire. They need to apologize for being dishonest rather than because we are not happy with them !!!!! read more

Best rental car experience ever! We travel around quite a bit and frequently rent cars for drive trips across Europe, USA and Australia. This is our best rental experience by far! Courteous and swift processing at the airport counter, frequent shuttle service with helpful drivers to and from airport, warm personal greetings on arrival at rental location, easy return. Will be our first choice rental from London whenever we return! read more

I use enterprise in the US all the time, but when in Europe be careful. They will not tell you that the car has a 250km limit for each rental day. If you drive more than that they will charge you 0.5 euros per km. Essentially the rate of taking a taxi. I was surprised to see my bill doubling without ever been told that this charge existed. Customer care in France is in generally bad, but it is especially bad in Enterprise. I was told on the day of pick up that the car reserved was not available. In the last minute after much struggle, I was given a car in the same category. The car, however, had been washed and was dirty to the point of making it hard to drive as you could not see properly through the windshield. Enterprise in France never again read more

Rented a car from National (using Enterprise at Heathrow) for ten days. The rental agent, Ana, was about the most helpful customer rep I have ever encountered. I had never been there and she was so totally knowledgeable and helpful. Only problem was they didn't have the vehicle I had reserved, a small SUV, so they gave us a free upgrade to a minivan. But with the really narrow roads in UK , it was a bit of a challenge driving and parking. Agent upon returning the vehicle was just as helpful too. So my hat off to Enterprise. And it wasn't any more costly than renting in USA.I"ve been a National Emerald customer for years and this was a very pleasant experience through Enterprise (they handle National business at Heathrow).. A cautionary note. Don't even consider renting a car in UK without using a GPS!!! We rented one. You will get so lost without one, they will never find you again. read more

As a regular visitor to the UK, I have experimented with most Car Rentals and finally found the VERY BEST in Enterprise Car Rentals at Heathrow. They actually treat you like they appreciate your custom with courtesy and the attention that I thought disappeared in the 1970s. Can't praise them enough! read more

I've rented a car from this location twice now, both times I've received excellent customer service ! They are very fast, understanding, and accommodating. read more

My booking was through Alamo, but Enterprise handles the rentals at Heathrow and the service couldn't have been better. Checking in was quick and easy. The agent that helped me provided a very thorough orientation with the car I was given. Upon my return, the service was also extremely quick and the agent very helpful. There were no surprises with the bill. The shuttle service to and from the airport was also very quick. I would definitely rent with them again. read more

Saved us from a horrible rental car experience with Ace Rent-a-car (Green Mountain). Quick and professional service!! Should have gone here to start! read more

Great car rental experience! I've hired cars all round the world and its an almost universally miserable experience, you get better service from the bus company! however Enterprise at Heathrow were just amazing. Really personal service, no waiting, very friendly staff, brand new car, really rapid return process, good price. Couldn't ask for more - it meant I got rapidly down to the wedding I was heading to in a nice ride! read more

Do not rent a car from this place! I was charged for a 'ding' in the tyre that to this day is unexplained to me. If you do rent from them, demand that they spend 20 minutes going over the most intricate details of the car before you take it out, because they will do the same thing to you when you return it. read more

This might be the nicest car rental experience of my life. The staff was so friendly, starting with the drive who stropped the van to pick me up at the terminal after he'd already pulled away. The staff at the counter was so friendly that I was actually a little suspicious of how nice they were being! I'd booked online through auto Europe this time and had had a horrible experience in Scotland with some insurance stuff a year ago so I was terrified of how I might be screwed over this time. Craig took care of my reservation and was just as nice as he could be. He took time to explain the "spare" tire, which was an air pump basically. Asked if I needed help learning the controls and even swapped me to a new car once we find a few chips in the windshield. Returning the car was the same. Super nice guy taking it back and friendly service on the way to the terminal. I highly recommend this branch and will be renting here again. read more

The service from start to finish was exceptional! It was super easy to find the counter and reach the car. I received an upgrade and a detailed tour of the vehicle. The returns process was equally great. This is a top notch car rental location. read more

I rented a van from Bristol to London Lewisham. The booking procedure with the "pick me up" advertising is a complete lie. When you book it through the phone, they said they will come to pick you up. Eventually, when you call them, they said they have made a mistake and couldn't pick you up! I checked the van with the staff from Bristol in the morning. We have checked everything starting from the side of the van, then inside then van then finish checking the van on the other side. I thought everything was ok and signed the document. When I arrived London, which they supposed to be picking the van up didn't happen, I have to rush and drive to Lewisham to drop the van off. When the guy check the van, he immediately found that there is a crack on the windscreen, which we never checked the windscreen at Bristol in the first place. I was frustrated that the guy said it was pretty obvious that there is a crack on the windscreen. However, the crack is at the bottom of the left hand side of the windscreen right above the shaded area, which you can barely see that. And of course i never checked it properly at that time when we got the van from Bristol. In fact, when I check the documents again, the staff put "ok" specifically on the windscreen, which I hardly notice. These guys are thieves, not honest, tells you lies, will blame you for everything even you didn't do it. And make you look stupid when they spotted the damage when you didn't realise. Not recommend it. If you really have to use them, don't let the staff guide you around the car/van, spend 5 more mins to go through everything yourself and make sure you check the wondscreen, especially the shaded area on the windscreen. These guys know the damages, they are just waiting for the people to fall into the traps. read more

I use Enterprise in the UK, this is the first time I have had a problem with them and also the first time I have ever relied on a sat-nav. The result was that I missed my plane. The Enterprise staff at Heathrow where I dropped the car off were helpful and the people at Gatwick where I had hired it were also really helpful and couldn't do enough for me. Highly recommended. read more

I rented here last year (2010) and had a very good experience. Staff were efficient and friendly. The car was great (actually is was VERY nice and great to drive...) and the return was quick and no surprises. I had a follow up email from the branch manager after my return home to ask about my rental experience. :-) Nice touch. I am now booking another rental from this location for next month. The pricing is amongst the best of the 11 companies listed on my Travelocity search. read more

Enterprise Car Hire - Specially the Luton airport one. Get you to pay for damages that was n the car to start with. one never hire cars from enterprise if you want peach when you return the car. second - take a photo of the car from all angles and also the wheels as new damage comes up with enterprise. i have hired lots of cars in my time of 30 years plus driving but never have i come across a company like enterprise Luton airport that you have no say to any of the damage. so take my word and stay away from enterprise car hire. read more

Staff was extremely courteous and professional, prices very reasonable, schedule very flexible, simple return process. Will definitely rent from here again! read more

I recently rented a car from Enterprise Rent a Car UK, and paid a refundable deposit of £50. I was encouraged to take an insurance of £7 to cover for any scratches, dents and stuff like that. I returned the car after almost 2 weeks, I asked when my deposit will be refunded, I was told its done automatically and would take about 2 days to hit my account. A week later nothing, phone to asked and I was told the £50 covered the insurance. I disputed it, and I was told it was £7/day, which was NEVER explained to me at the time. I asked to speak to a manager, he told me he know !00% that his staff explained to me about insurance of £7/day, and manager further said his staff also his staff also told me it was £7/day plus VAT, and up to a maximum of 10 days. All of these were new to me. I told the manager this was not explained to me, and he said "You signed a contract anyway" if you want I can send you a copy. Based on my experience, I would NOT recommend Enterprise Rent a Car to anyone. Staff do not explain all what you need to know. Also, my rental was arranged through my insurance company, and I was expected a like for like car, but they gave me a tiny car with very little power. Further to the above, I had a call from Enterprise to bring the car back a day before I was due to receive my car. When I took the car back, I said to them that I was expecting them to expect their car back a the day I received mine back, bearing in mind my insurance company paid them till when I was due to receive my car. They then said oh sorry, you can keep it till you receive yours. My verdict is never to use them again, nor would I advice anyone to use them. Try Europe Car or private car rentals. read more

Seems many of the previous reviews are somewhat biased. The choice of adjectives suggests 'gushing' approval. Be wary of this company! I had good pick-up and drop-up service but then found I was charged a MASSIVE COST for repair of a minor dent on the bumper of the van we hired. Continued to find out why the cost was so high only to be shoved around different people and then to be told I had to contact the firm that did (yet to be proven!) the repair work that cost me $1000 AUD for a VERY MINOR DENT in the bumper. Suffice to say, DO NOT TRUST THIS COMPANY! read more

The staff at the airport were very efficient and pleasant, but the company dinged me for GBP 35 ($54) as an "administrative fee" regarding a toll I had already settled with the toll agency before Enterprise even mailed me a notice of the toll violation. Enterprise actually mailed me a notice saying that I owed GBP 0.00 for the toll, but charged the GBP 35 anyway for the effort of mailing me the notice saying that I didn't actually owe a toll anymore. There's no way to win - except to take my business elsewhere. read more

Really bad service. The deposit was still claimed on my account for 2 weeks after I returned the car and after calling 5 times they told me the company can´t do anything for me. I had to wait till it was deleted automatically. Never saw such a bad service!!! read more

It was worse experience l have ever had in my life. Before I pickup the car I had trusted them and didn't check everything then when I returned back the car they checked really seriously and finally they said I damaged the tire, so they told me to change the tire!!! I suggest everyone to check the car carefully before sign any document. read more

I booked a Mercedes C-Class (or similar) online from Woking. Turned up to collect it and was given an A180 diesel. Now I have to say, I don't think you can in anyway say that an A180 would be "similar" to a C-Class. I raised this later with the staff and didn't get a satisfactory answer, so I raised it with the branch manager who gave me a 10% discount. I would note here that SIXT charge around 40% less for an A-Class than they do for a C-Class! I wasn't happy so I wrote to the area manager - who in 10 days has not bothered to respond to me. Great service Enterprise - I will be using SIXT in the future! read more

Rented my car here due to good reviews on this site and remarkably poor reviews of some of the other rental agencies. I wasn't disappointed. The staff was friendly and helpful, got us on the road right away in a comfortable car. We had already been in central London for a few days of our US-UK trip, then took a mini-cab back out to the agency to pick up my reserved car. Keep in mind that if you buy insurance (which is recommended), it will really increase your cost, so be prepared for that. Regardless of the price, I was really happy with the service here. We were given water to drink up our arrival, and then when the vending machine wouldn't release our bottled drink for the road, the staff attacked the machine and were able to get it to release for us! Great people. The location is easy to put you right onto the M25. No problems with return of the vehicle, either, just a quick look-round of the car, minimal paperwork, and we were off on the bus to the airport. read more

We rented a car from Enterprise. When we received the car it was raining we had to inspect the car quite carefully, this was something that one needs to do very very carefully, it turns out. On returning the car the young lady came out to inspect the car, this she did in a way I've never seen before, however it was quite impressive. She inspected the windscreen, noticed a chip, referred to the piece of paper filled out when we received the car, saw that it had been noted and continued her meticulous inspection. Once satisfied, she bid us into the office to complete the return handover. Once she was on the computer she suddenly told us of a chip on the windscreen that apparently hadn't been there before. I had watched her on her inspection of the car and I know for a fact she hadn't looked at anything near where this "new" chip was now located. We said there's no way we could have seen that yesterday with the rain on the windscreen. She went so far as to explain that there was no note of this damage previously. I only wonder why she revealed it only once she had finished her inspection and we were back in the office in front of the computer, strange! I would not use this company ever again and I certainly wouldn't recommend it to anyone. I'd be quite willing to pay for any damage to a car that I knew was my own doing, this just didn't ring quite true. read more

WARNING TO ANYONE RENTING FROM ENTERPRISE!! Our experience with Enterprise to start with was excellent - the staff when picking up the vehicle were efficient and excellent. We returned the car, car was inspected, our deposit was refunded and all was good - we recommended Enterprise to friends. However, FIVE weeks later we received an invoice for 609 pds saying we had damaged the vehicle. We advised we had not damaged vehicle and to send photos or any information on this damage. They then sent an agreement and a signed damage form from some other renter, not in our name!! They are very slow in responding to us, we also telephoned Enterprise at the number they provided but the person could not offer any assistance. We are still in limbo, they did try to charge our credit card for these charges but the charge was declined. This is not our damage, and the info they are sending us is not in our name. It is very disappointing and we will never rent from Enterprise again. read more