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    Enterprise Rent-A-Car

    3.0 (62 reviews)
    Special Hours Closed
    Updated 2 weeks ago

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    2 years ago

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    8 months ago

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    2 years ago

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    1 year ago

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    2 years ago

    Quick and easy pick up and drop off. Got a free upgrade. Very nice and polite staff. Highly recommend !

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    2 years ago

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    3 years ago

    Horrible service and 'suprised' on rates when car reserved not available when you arrive to pick it up

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    4 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    6 years ago

    Best place to rent a car this is my fourth month with them. Very compliant and very nice staff

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    7 years ago

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    4 years ago

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    15 years ago

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    15 years ago

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    14 years ago

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    5 years ago

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    11 years ago

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    6 years ago

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    6 years ago

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    11 years ago

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    12 years ago

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    10 years ago

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    6 years ago

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    10 years ago

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    13 years ago

    Got better deal and a much cleaner car at hertz and thrifty.

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    11 years ago

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    11 years ago

    I would not use this place unless desperate. If you must, get Javier to help you. Everyone else is mostly useless.

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    12 years ago

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    9 years ago

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    12 years ago

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    7 years ago

    Terrible service ! Zero customer service. I came here from Maryland trying to rent a vehicle and they don't have any on the lot.

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    So instead of charging me $$ for the rental because technically they could have, Enterprise (Brooke) comped the charges.

    Mentioned in 3 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.1(39 reviews)
    1.4 miWest University

    tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

    Great service and I really appreciate Mr. Ross for helping to get in a safe car to travel for work…read more It's was really busy and he navigated with assisting everyone in a timely matter. Thank you so much!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Thrifty Rent A Car

    Thrifty Rent A Car

    3.0(4 reviews)
    0.2 miHighland Village, Galleria/Uptown

    Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

    Made a reservation for a rental and less than 24 hours before I was to pickup the vehicle, they…read morecalled and cancelled. Unfortunately, it was too late to change my plans, so I had to scramble to get another vehicle. Employees were impossible to deal with and so very rude. Still haven't received an official cancelation after asking for it. Contacted Corporate and we will see what they do tomorrow, the day of the canceled reservation. Awful employees, had to listen to a five minute dissertation on how bad their system is and how bad their business is before I was ALLOWED to ask if I was getting a truck. BTW, the excuses given were ludicrous. I was told that my reservation was made for a location that never has trucks. Employee then called back later trying to again hook us into a reservation instead of canceling. She tried to take back all of the hateful things she said to me the first time. Wasn't having it. Want nothing to do with them. Would never use them again. Something wasn't right with the entire situation.

    Hertz - Interior of the car

    Hertz

    1.9(33 reviews)
    0.3 miHighland Village, Galleria/Uptown

    Was given a defective car with a tire issue. Then went to return it, I didn't fill it up but that…read moreshouldn't matter. There was maybe 1/8 of a tank used. They messed up and they charged me for it. Then I'm given a new rental, and I get it and the back window had been open and it was raining! I needed to go, so I left. But the car had mold spots all over the interior ceiling. The customer service could have been better. They should have waived the fuel charge given they gave me a defective tire. Also they need to repave their parking lot. The lot is full of potholes, and when it rains it becomes a lake and you can't see the potholes!

    I had a Reservation. When I got to the front desk, I was told that there's no available vehicles…read more The attended was rude and asked me to call the 1800 Hundred Number. On the 800 number I waited for over 30 Minutes to speak to someone. When somebody eventually came to the phone. The representative told me that they would give me another car for the price of my reservation. The manager on duty at the time told me that they don't have any vehicles so luckily, I still had the sales representative on the phone. He heard what the manager said and he found another vehicle inside the Galleria in Houston, Texas. I told the representative to stay with me on the phone until I get to the other location. Once I got to the other location, the representative hung up on me. I asked the representative from Hertz rental car in the Galleria about my reservation. she stated that there are no other vehicles. After I wasted two hours and was not able to get a vehicle. And therefore I was not able to attend my meeting. Extremely bad. Customer Service. I do not recommend this company. Nobody should rent a vehicle from this place. There are so many other car rental places for us to rent from.

    Photos
    Hertz
    Hertz - Window had been left open in a storm.

    Window had been left open in a storm.

    Hertz - Interior of the car.

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    Interior of the car.

    Hertz Rent A Car

    Hertz Rent A Car

    1.5(10 reviews)
    0.3 miGalleria/Uptown

    The manager here is uninformed and frankly very arrogant. She would not give eye contact or give a…read morecandid smile and her energy was very non-cooperative, like she was tired and didn't want to come to work today. I also noticed she was on her phone on instagram the whole time we interacted. I was surprised to learn that this person even was a manger. This is the only Hertz that rents Tesla and I was hoping to get one because that's the car I drive in my home state. When I handed my Cc and ID the manager mentioned that they do not accept out of state DL. Come on now I've lived in Houston for 20 years and I know for a fact that they rent cars to people who are not from Texas. This is discrimination, when a person behind the counter lies and says they don't rent cars people who don't have Texas DL and I feel this person should be reprimanded or penalized for refusing service based on her lack of education.

    Rented a replacement vehicle through insurance because my car was rear ended. When I dropped it…read moreback off (I was self pay with reimbursement) the agent was receiving an error, and deleted the insurance information before charging me. All I received by email was pictures of the vehicle. They never provided me a copy of the contract (I assumed it would be emailed). They also never returned my proof of insurance. Manager said they have no record of the contract and says it's on me to prove the rate with a contract she never provided me. Best case is they intentionally booked me into a higher rate than I actually placed a reservation for, without telling me the rate. In any case, I could have gotten a better deal myself at Enterprise without any corporate rate. At least they didn't call the cops on me and report the vehicle I returned was stolen, since that's a thing Hertz does (They paid $168 million for falsely reporting hundreds of customers who returned cars for car theft, resulting in arrests and jail time for entirely innocent people). If they can't even log in when cars are returned properly, don't trust them with anything. In addition, the car they rented me clearly had an exhaust system issue and idled incredibly rough and smelled vaguely of weed when I picked it up. Use the Enterprise on Bellaire Boulevard. They email you a copy of the contract, the cars are in better condition and they have a larger selection.

    Enterprise Rent-A-Car - carrental - Updated July 2026

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