All the negative reviews are true. I tried to give them a chance and had the exact same run around as others whose vehicles were given away. The best part is they said they had no vehicles at the same time I had an email with a rental agreement saying the agreement had been adjusted to someone I did not even know and I would be responsible for payment. Annette, the only person at the Westin Hertz location, said she could not do anything more because she was closing and wasn't sure what happened. She even had the wrong credit card for me. She sent me to a nearby location to someone named Natasha who was the manager of that location. She was supposed to be able to fix it all. Another employee who answered the phone at the other Galleria West Loop location said Natasha wasn't in but was helpful enough to call her. I overheard her tell Natasha that I was the customer for whom Annette had messed up the paperwork. I was then told to hold after they realized I could hear them. Annette was by herself, something I have almost never seen at car rental agencies. I have no idea if anyone was properly trained, but I was treated poorly at both locations. No apologies that they did not honor my contract. Its not clear they will not charge me for the stranger to whom they gave my rental. Stay away!!! read more

Spent $24 on an uber to get here to pickup up a rental that I reserved. Just to be told they don't have cars. And was told they never update the website telling customers they don't have any cars available read more

Worst car rental experience EVER! Employee and the manager/owner are the absolute worst here. They don't hand you the car with a full tank of gas but expect you to turn it in with a full tank of gas. They don't answer their phones. Customer service here is horrible. Do not rent your car from here you'll end up paying way more with all their hidden fees!!! read more

I wish I can give them zero stars. First they had us waiting 3 hrs for a rental car that may not be given to us that day due to it not being there. The assistant in the front was having an issue and was no help, the owner/manager did not care and just walked off. Not even bothering that there was a full line and other customers waiting for hours for a car they were promised. Once we got a car the car had a half empty tank not full. They said we would get our $200 once we returned it back how we got so we did. Now they are trying to charge us even more. They are now not answering and refusing to speak with us. They need a new management or need to leave. read more

My experience I have called this morning speaking to your front desk. She took our number down and we have yet to receive a call back. We have had such a terrible experience. I have tried to call about 15 times and no answer. We rented a car for $309.70 with a return time of Sunday @1PM. We returned this car on Sunday at 11AM. In our experience with this trip is listed below - We waited over 3 hours to receive keys because the system was not working. - AC was not working correctly in the car - Car had sticky substance on the left side car door (Where we tried to remove it ourselves to help out) - We received the car with less then half a tank of gas - Today to receiving a extra charge of $170 -NOW after calling multiple times reach out in every way possible you CHARGED ME ANOTHER $415 We have been patient this whole time and have not complained but this experience has been nothing short of terrible. We have yet to hear a response or have not been offered any compensation for these troubles! read more

Not only did I wait an empty desk for an hour, I was still charged by credit card for a cancellation that they placed on the reservation claiming I did not pick my rental up. read more

I wish I could give them 0 stars. We reserved an Nissan Rogue for our trip over a week ago. We went to pick up today and the lady said 1) we weren't allowed to get an SUV because we weren't paying with a credit card 2) they only had 2 cars left 3) the only cars available have NO GAS. Like what???? When booking the car, we paid with a debit card and it NEVER SAID ANYTHING about booking with a credit card, otherwise we would have done so no problem. So now my wife goes to pick up and they charge her a $500 holding fee plus the additional fee we paid for the car that we didn't even receive. We got a Nissan Altima instead (the car we already own) with no gas and have to squeeze all of our stuff in there since we expected a bigger car. So ridiculous. I should've gone with enterprise. read more

Would give ZERO stars if I could! DO NOT use this Hertz. 1. They did not have the car I reserved. I booked a full size sedan and they tried to give me a compact hatchback after telling me it was a full sized sedan. 2. I was given a car that had not been serviced or cleaned. Car was very dirty with trash and food from the last guest who used it. 3. The car stated that an oil change was required. I tried contacting the location but could not get anyone on the phone because they were closed. I had to GET AN OIL CHANGE AND CAR WASH. I have been trying to contact Hertz for 2 WEEKS after returning the car to get reimbursed for the oil change and car wash that I HAD TO PAY FOR. I have called 20+ times to speak with a manager. I have left notes with other employees to have the manager call me.... Nothing. No return calls. After finally speaking with a manager they told me they can't reimburse me for anything because I should have gotten pre-approval before getting an oil change. I tried to contact them when I saw the service notification in the car but they DON'T ANSWER THE PHONE. This is absolutely ridiculous. They have lost my business and my entire family over a $70 reimbursement for an oil change and car wash... DO NOT waste your time here. read more

Hertz Rent A Car - Oil change required. - Car Rental Near Me - Houston, Texas

I wish there was an option for ZERO stars!!! Hertz is a joke, and I will make sure everyone knows that!!! Unprofessional and extremely bad rental car company and their so called "customer service"!!! I reserved a car at this location two weeks prior to my trip. I went to their HIDDEN location inside the hotel in Galleria on time, just so I can get the worst attitude from the lady that was working there (Friday, April 19th at 1pm, in case you need to know who was on shift at that time). She saw my last name on the list and told me "well, there is no car at the moment, MAYBE "maybe" we will get one in an hour, it's coming from the airport". I asked her, I don't mind waiting for an hour, but can you confirm that?, she then said, weeeel the car may or may not show up, I suggest you to find another rental place... Are you kidding me?? This excuse of an employee should not work in customer service, I hope she gets fired soon. I used Hertz all my life and I never thought they would get this bad, the worst. After talking with that useless representative, I figured out she will never get me a car (she took my phone number to call me when my car will be ready by the way, but she never called, of course). Next, I called Hertz useless customer service, and after waiting for 30 minutes they answered the phone, and their representative apparently found me a car in Sugarland. So, I was naïve, I got into an Uber, paid $60 just to get to the Sugarland airport and guess what?? Just guess? THERE IS NO CAR AVAILABLE FOR ME, even though I had reservations, same story, the manager there is telling me "we have some cars but those are for reservations made weeks before", ha ha ha ha, what a joke, sad joke by Hertz. They are so unreliable that I will never EVER use them again, i will make sure my company and friends know about this.  Now, I am out almost $100 for Ubers, and I still don't have a car, good luck to me, I guess. I am looking online for another rental car company (not Hertz) and hopefully I will be able to get something. Please listen to me, DON'T EVER USE HERTZ, especially this joke of location. No one deserves what I went through. read more

Nice location , you can leave your personal car for free, Tammy Jenifer n Fazle were nice I saw reviews before getting to location and saw some picky upset customer front of me Com on you are not buying a car, just renting a car move on buddy read more

Hertz Rent A Car - Nice clean car love it, - Car Rental Near Me - Houston, Texas

Hertz is on a down hill slide. While the agents do their best at this site, the corporate office is making stupid decisions in an all out total disregard for their customer base. May15th 2019 a new Hertz app rolled out, BUT they did it as a brand new separate app. The app is faster but does not have the same features and leaves the customers wondering who thought this was a good idea May18th 2019 I became aware of recent incidents with a glitch in Hertz computer system that is landing customer in jail sometimes up to two weeks. I no longer trust them. https://www.flyertalk.com/articles/hertz-glitch-landing-customers-in-jail.html?utm_medium=Email&utm_campaign= https://www.inc.com/chris-matyszczyk/hertz-customers-are-being-arrested-even-though-theyre-legitimate-renters.html May 21st 2019 Hertz point were devaluated, significantly, without announce before or since. https://www.flyertalk.com/articles/hertz-increase-prices-on-rental-awards.html?utm_medium=Email&utm_campaign= read more

Hertz Rent A Car - Six people in line ahead of me. Is it always this busy on Sunday mornings? - Car Rental Near Me - Houston, Texas

Where do I really even start... this location is absolutely inconsistent when it comes to delivering an okay service, I mean it's a rental car location all you have to do is be present for the customer and answer the phone when you are called. We were given a Corolla with a dirty interior and the backseat was all wet gotten was what has been spilled in the car the smell was absolutely unbearable right after we left we started calling to see if there's any option to switch out the cars there was no answer for three days straight we called and there was no answer finally when we came to the location they closed before five even though OYSS they close at 5pm we came right at 4:07pm on a Thursday. Mind you even the value guys know how inconsistent you are we came back the next day on Friday the 20th of November just to find that the lady has left her post and went to chat with the hotel host we sat there for almost 10 minutes and she was watching us calling and knocking on the window she comfortably finishes her conversation and claimed that we just got here I mean we don't have to make anything up she lied in front of us saying that she was preparing a car for a client she didn't realize that we saw her on our way in. Please please it's frustrating enough to have to find a rental car that fits your need,we don't need you to make it even harder with a deplorably poor customer service. read more

Hertz Rent A Car - Empty windows that explain why they never answer the phone. - Car Rental Near Me - Houston, Texas

Can't get a live person on the phone !!! Ivr or auto attendant massively frustrating and waste of time read more

Terrible customer service, and no follow ups. they really have any vehicles available.

They have a scheme going on. They advertise great prices for rentals, when you show up they tell you they don't have your car ready and you can upgrade for more $$$. No thank you, oldest trick in the book read more

if you dont have vehicles to rent please let customers aware i booked here and no vehicles no money back or anything to offer

happily thinking that there's a car rental located within my hotel, i did not bother too much about making an advance booking. but when i checked online to see what cars were available, i soon realized the car rental at my hotel(not hertz) was not opened on a sunday! that send me scrambling to locate another car rental within close proximity of my hotel that opens on a sunday!! luckily for me, this particular hertz came to my rescue!!! they are open 8am-5pm on sat and sun. quickly made an online reservation for a nissan altima. easily done but the best part of the booking is no credit card details required. what? perfect, as i was not sure if i could get down to hertz by 5pm. once i was sure of getting there in time, i called them just to make sure they will stay open till i arrive. and stay she did. this is a hole in the wall located within westin galleria, not westin oak, as i initially thought. the processing was quick and painless. she was really efficient. got the key to my car within 5 mins. car is well maintained and smells fairly new with about 10k mileage on it. the hertz gps was a little challenging to use, not the best in terms of user interface. but ultimately, it did the job. returning the car was a breeze too. told her how many miles i drove and gave a copy of the receipt for the petrol i put in. again, done in 5 mins. not quite sure about the price point. did not feel cheap. 1 day unlimited mileage car, gps with full insurance cost me US$100.77 and that is with a 10% asia online promo. I'm quite sure i could probably get a better deal elsewhere. but certainly not at the time, day and place that i wanted. read more

Hertz Rent A Car - hole-in-a-wall. - Car Rental Near Me - Houston, Texas

Unfortunately my experience with this location was not pleasant, the vehicle that i rented this past weekend was infested with roaches which i did not discover until i was two hrs outside the city limits. I've been trying to get a hold of someone for the past 3 days and i keep getting transferred and then after an hr and a half in hold the line disconnected twice. I do not live in the state and wanted to get this rectified prior me boarding my flight but unfortunately they were closed sooner then the time posted on the website and i had to drop the key in the drop box. Such a inconvenience that my passengers had to unpack our luggage outside my aunts house to make sure we were not bringing them into her home and then having to repeat on our return to Houston read more

Hertz Rent A Car - Roaches - Car Rental Near Me - Houston, Texas

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I unfortunately don't know the lady's name, but she is amazing. It seems like the company doesn't make her job easy but she was patient and accommodating with me! She resolved the issue with my first car and was able to help me out and creatively got me another even though Hertz overbooked. read more

Hertz at the Westin galleria is a awesome location!! Always fast friendly service!! The employees are always are upbeat and fast!!

This may be premature because I haven't rented from here yet...because I'm a standing outside the service window And no one seems to even be here. Seriously, does anyone actually work here? Someone did answer the phone before I drove here, but it took six calls to get even that. Now I'm standing Nhan at the window for 30 minutes. read more

Where do I start... I secretly don't want to share this because it's such a hidden gem..... but I feel it's my duty.This location is top notch service! Customer service exceeds my expectations, the vehicle selection also exceeds my expectations. I would personally like to say thank you to fazle for going above and beyond today's standard in customer service. Every time I've had to do business with this location it has been nothing short of amazing! Five stars in every category .. Whoever is in charge of training these particular folks needs to be recognized as well good job! read more

I HAVE NEVER HAD A WORSE EXPERIENCE, EVER! first of all let me start off by saying I would rather be water boarded and tortured further than deal with Hertz ever again. I booked a car rental then arrived at the location to find it was closed. Once I contacted them they notified my that the website made an error in allowing me to book at this closed location, then transferred me to another department to "assist" me. After an 1.5 hours of waiting on hold I finally asked them to process a refund, they transferred me again, then that department told me they don't process refunds on the weekend...finally the 5th person I spoke to processed a refund. I waited for 4 hours to get a car, I found an Enterprise that took great care of me so and rented a car from that company which I should've done in the first place.... 3 weeks later I call back to check the status of my ~$500 refund, only to find it was never processed. I see why they have filed for bankruptcy!!! read more

Second bad experience with Hertz. They must train their employees to think that they have plenty of customers. Showed up to pick up a car i had already paid for and was told i should have got there sooner if i wanted a car. Called enterprise and they took care of me immediately. What a terrible business model! This was Galleria location and the other bad experience was greenway plaza. read more

Have rented from them at least 20 times and never had a problem with them! Really fast service. Not entirely sure if they deep clean and sanitize cuz I find things on occasion still in the car but they're never gross or smell bad read more

Would have given 0 stars if possible. My last rental experience was the worst I've ever had. The customer service was deplorable. I was treated as though I was a nuisance and a bother. My husband paid with his card and Hertz counter service decided to hold a $260 deposit for incidentals without mention. Ok fine, whatever. But then, we are given a car with a nail in the tire slowly going flat, a back seat full of dog hair and trash on the floor, and a front seat that wreaked of body odor and had very visible stains. We exchanged the car, which was a gas efficient economy vehicle that I specifically requested, for a new car which ended up being a GMC suv. This time, we could smell smoke and see ashes still in the door cup, on the dash, and on the floor mats. I'm allergic to cigarette smoke but we had to get on the road because at this point, we were hours behind. I immediately called customer service and made a formal complaint about the smell and the ashes. We returned the vehicle later that evening and put the keys in the drop box. A few days later we received the final bill. Low and behold we were charged $150 for "Vehicle Damage." I called customer service and inquired about the charge. They verified my suspicion that it was for smoking. read more

Great!! I used the galleria location. They were very nice and patient. The car was nice also. Definitely satisfied.

I wouldn't recommend this to anyone, the only thing hertz is good for is ruining your whole week. I wouldn't wish this customer service on my worst enemy. AVOID AT ALL COSTS. read more

First off: idiots work here. They can't answer any questions. Even the manager couldn't answer our questions. Don't know how many times we were told, "I don't know" or "I'm not sure" The car's Maintenance Required light turned on within 20 miles of getting the car. The car was still dirty on the inside- had trash (gum wadded up in it's cover, animal crackers box, balled up pieces of paper). The battery died on our trip. Everything about this place SUCKS. AVOID AT ALL COSTS!!!!! read more

This location is awesome, I've rented cars here several times and it literally took every bit of about five minutes. The people are always very nice, I've never had an issue or delay. I prefer this location over the others as it's pretty small so you don't have to deal with all the hustle and bustle of long lines. read more

There are to Hertz's in or near the Galleria. One in the Westin hotel, and one on the highway (essentially). If you are a tourist, you really want this one. The cars are comfortably parked in the galleria garage, there's usually a good selection, and the hotel location is convenient. The other one is very hard to get to, at least in my estimation. read more

excellent customer service! Because they didn't have the mini SUV I ordered, we got upgraded to a nicer and bigger car. it was the weekend of my wedding and having that full size SUV was a life saver. we ended up needing all that extra room with all the gifts we came back with and we had an extra passenger come with us back home. i've rented several cars here at this location and the cars here are kept immaculately clean. not all Hertz are equal. i've rented at the Main Street location and they were horrible....which is why i will only rent from here read more

On 04 June 2020, I prepaid for a mini van through the Carla Rental Car app for $213.92. I arrived at the William P. Hobby Airport rental location and provided my name and the paperwork which had my voucher and confirmation number on it. This is the same document shown in the attachment labeled "Your rental car confirmation". I reserved a Nissan Quest but received a Chrysler Pacifica. This is one of many complaints I have on this rental. During the time I had the rental, I had to call for Roadside Assistance SIX times. After the first time, I drove back to the airport and attempted to return the van for another one on 6 June 2020. The on duty associate, told me that they did not have another van that they could issue me to replace the one that I had. And she did not offer any more assistance or compassion for my predicament. I attempted to call the only other location in this area with no success. I also attempted to call the Corporate Office (1-800-800-5252), but no one answered and I was unable to leave a message. I was supposed to be in town for a graduation and to enjoy a mini vacation, but I ended up spending most of my time on the phone trying to resolve this issue or waiting on AAA to come restart the van that I rented. When I returned the van the associate on duty, Tina, did offer me a $60 credit towards my next rental with Dollar, but after this past experience I don't think I will ever be comfortable renting anything from Dollar again. And after all of this, it appears that Dollar is trying to receive a duplicate payment on the same rental. Which can be seen in the document attached labeled "Dollar E-Mail Statement of Charges" This is not acceptable service to me and I hope that this is not the type of customer service reputation and image that Dollar is comfortable providing their customers. I would like to have ALL my issues addressed and resolved in a timely manner. I can be reached at (423) 994-9671 or via email at rmccullough@chattfoodbank.org. read more