0 stars. Simply the worst budget/Avis store. Dirty car, poor customer experience. Returned the car…read moreearly. Don't waste your time.

If a zero star rating was possible that's what this place gets from me in customer service. I…read morecaution anyone not read the fine print- they will try to slam you with a 450 dollar charge for any pet hair, so please make sure you do a sweep before returning if you decide to give this place your business. Although the posted sign says that the fee is for a "smoke smell"- and we don't smoke! So not sure why that charge would ever apply to us but we did have to pick up our dog after vacation so she shed a bit in the front seat. I should have done a quick sweep before returning but my god! $450?! I am sorry- that fee is criminal for some fur- I know the establishment has a detailer in the back, and the man at the desk was incredibly rude and short with me when I was discussing the charge. I get returning the rental in a decent condition. It is not like we blew it up, or caused damage to vehicles whatsoever but that amount is completely absurd for something that will be discarded with the normal clean up process. More so, I am irritated that the guy at the desk was just rude and not understanding or lenient with a little hair... You get what you pay for and they will try to charge you more, so watch out!

Clean new cars without a bunch of red tape. My dealer provided me with a replacement when they…read morerealized they would have my vehicle for longer than planned. I was surprised when less than 5 minutes later the car was delivered by a friendly guy from Sixt Rent A Car. The paperwork included a sign here and the keys. Drop-off was just as easy; I just told them where I parked the car. I didn't pay anything for the use of the car that day, but I did check the rates since the experience was so pleasant. For the Indy area, the rates were comparable, if not a little lower, than the competition. I used the rental location on the North Side of Indianapolis, which seems to be their thing with other locations at the airport and Fishers as well. The bottom line here is that I will use Sixt again. .

Talk about Price Gouging!! Cars were sold out at the Indy airport with Hertz, Avis, etc. Sixt had…read morethem, BUT wanted $1,200.00 for 2.5 days. Shame on you!!

I live in Broad Ripple and feel fortunate to have this Enterprise in my neighborhood. My car due…read moreto various reason has needed repair and needed a rental. I cannot say enough about the excellent level of Customer Service I have received from their Superstar employee Dillon. Not knowing how long my repairs would take, he made it extremely easy to modify my reservations! He always ensured I had the best rental for my needs! Both personally and professionally he is what makes this location stand out!

horrible customer service. hasn't answered phone in two days. i'm stuck out of state and need…read moreapproval to have tire fixed. wont answer or approve request. answer your phone!!!!!

This is the only car rental company I will go with. Love the ability to pick and choose what car I…read morewant to drive as part of the Emerald club. Service personnel are always awesome.

My first experience with National was a great one! This…read morecompany just wasn't on my radar, for whatever reason, but now that they are, I am happy to express my satisfaction. Allison was very personable and I would not hesitate to recommend her or this company for a seamless transaction from start to finish.

My employer has contracted with Enterprise for interim fleet rentals over the years. I've had…read moreexcellent experiences at this location, and the most recent rental was no exception. The vehicle was ready to go as soon as I arrived; we did a quick walk-around and I was ready to go in just a few minutes. They provided me with a very nice SUV that ran and rode well. Dante assisted me when I picked up and returned the car; he was both professional and friendly. Another kind female employee even drove me back home when I returned the rental! I'd recommend this Enterprise location.

I've been renting cars from Enterprise for many years as they are convenient to my home and…read moregenerally have great rates. I rented a car last week because my car was in the shop. Recently, I started ordering my rentals through Costco because you can get a great discounted price compared to ordering directly from Enterprise. The Costco on line ordering is easier to use than the Enterprise ordering process, too. When I picked up the car, the staff seemed a little stressed. It seems they don't have enough cars for the high demands of rentals. That said, they had a Subaru ready for me. The check in process is really easy and the staff friendly. The car was dirty and smelled of smoke. There was also an issue with a film on the windshield that caused glare in dark, rainy weather. Other than those issues, the car ran great, was comfortable and got decent gas mileage. I did tell the clerk about all the issues when I returned the car and they took notes. I'll probably continue to rent from Enterprise, because of the convenience. But I don't think they are able to stand up to the guarantee that they promise customers at this time. I'm rating them a 3 because this is the first time that I ever had issues.

We rented a car through Booking.com and when we went to this Carmel location to pick up, they had…read moreno cars. The biggest problem was the employee that was there was awful. He could barely speak, had no eye contact and then after telling us he had no reservation said "I remember seeing that, but we have no cars." Seriously, this guy they just kept staring at us and said, " What did you want me to do?" It was one of the most awkward interactions I have had in a customer service setting. This should not be the employee who you deal with when you need service. I asked who to contact for help and he said he couldn't give out anyone's information. I asked his name and he didn't want to give it to me and finally said Michael. He was so rude and never apologized or even offered to call another store. Would love to know who to contact that would actually care about Hertz reputation. What a terrible experience and horrible employee.

Rented a car through Expedia at this location. Location wasn't open. Had a sign to call the…read moreCastleton location, and they didn't have any cars available. Than they decided to charge me a no show fee.

This place is great, it's located near where I live and the rental process was easy and quite…read moreaffordable! I booked my rental on Monday for a Thursday pickup and had no issues at all. I was in and out within 15minutes of arriving! Huge shout out to Brittany and her team, for clean cars, great customer service and answering any questions I had! Thank you and I will be coming back to this location specifically!

Rented a faulty car2x was told I would be ref. was +$700 old manager stole my stuff! EV's beware.I…read morerented a Tesla last Nov.was turned away from airport. Was n car 4 12h's tow never arrived.This location stole all n car +$700! Another rental was definitely defective(Volvo requires internal internet but didn't work!) thousands gone! **The new manager is awesome and I have whole they will fix this issue! I luv hertz and want to see if they care about their customers! The new staff is not responsible for this issue!

One Ace's employees sent me seven (7) text messages throughout the day threatening to get a warrant…read morefor my arrest for grand theft because I returned my rental late. Every time I asked him a question about extending my rental, instead of answering my question, he sent me another text message stating that he was going to get a warrant for my arrest for grand theft. When I called him at 813-347-2306, and asked him how I go about extending my rental, he told me to read the instructions on my rental agreement, and then he rudely hung up on me instead of providing me with answers in order to help me.