Super friendly staff. Your Representative Spencer reviewed everything with us and explained your scratch/ dent policy. Next time we're in the area we will definitely rent here again. read more

Just got off the phone with agent and she was super helpful and calm, this kind of warmth is what we need in customer service

Great customer service. They had exactly what we needed. Enterprise has always been one of my favorite car rental companies and I have never been disappointed. read more

I rented a car which I liked and they gave me a great deal due to a car accident with my insurance. The guys there were really nice and made the experience stress free and I would encourage people to rent their. read more

I had a car for a week, returned it in the same condition I rented it. Got dinged 65$ which is the damage/protection deposit. Shouldn't of gotten charged for existing damage to the vehicle. I'm always very careful with rental cars, park far away from other cars and do everything to protect it. I've been a customer of enterprise for years. That might change after today... and also the girl on the phone was very unprofessional and sounded like a salty teenager over the phone. Like I was disrupting her lunch break. Hire decent people enterprise and I'd like my 65$ fee back since it was not damaged by me. 10/15/2020 update. Well there's not much of a update, cooperate contacted me and did nothing to help me. No apologies no anything, not even a poor excuse for being a terrible company. Don't do business with enterprise, they'll fuck u up. 10/21/2020 they emailed me back but never did anything to help. Don't do business with Enterprise read more

Enterprise Rent-A-Car - Looked like this when I first got it. Looked the same when I returned it. They just wanted to bump up my bill and ding me more... - Car Rental Near Me - Issaquah, Washington

Upon my arrival at Enterprise-Issaquah I was greeted with enthusiasm and smiles from everyone. This is my first time renting a car and driving here in Washington, and as I am a California native I have never driven in the snow and was pretty nervous to do so for the first time. Connor and the rest of the team were super helpful in checking the weather for the duration of my stay and recommended I get an SUV AWD instead of the Toyota Corolla I had originally selected. I will definitely be coming back to this location should I return to Issaquah for work in the future. read more

They never have what you need , drove 1 hour to pick up a suv until I was there they wanted to choose what car to give me . Do not take them serious este of time customer service overall very disappointing read more

Extremely Dissatisfied. I have used Enterprise Rent-A-Car services many times in the past and I can honestly say that I have never felt so disrespected or lied to before. I stated multiple times on both a recorded phone line and in person to my sales associate, Will, that my insurance company approved me for an "intermediate class car". Will assured me that I had nothing to worry about and that the car provided would be fine with insurance. Stupidly, based on my previous experiences with Enterprise as well as an overall rush in my schedule, I failed to double-check the service contract that Will drafted. Only after returning the vehicle and receiving my receipt did I realize that Will went against my stated wishes and put me in a "luxury 2-door sedan" which my insurance company will not reimburse me for. This means I am now stuck paying over $700 due to Will's gross incompetence and negligence. This experience has destroyed the trust I had in the company and this location as a whole. I wholeheartedly urge all potential customers to choose another company or at the bare minimum, expect them to screw you over. Enterprise, do better. read more

Had a great rental car. Staff and on top of things and got me in a car quick. I'm happy to come back to Enterprise anytime. I got a Chevy Malibu and loved the interior and radio read more

Didn't have a vehicle that was hybrid or even hwy mpg over 30. Quite disappointing choices

The blonde chick that works here is TERRIBLE. I've now had 2 shitty experiences here. A few weeks ago I reserved an suv, I went to pick it up about 20 minutes early and was told I had to come back after my reservation time because the suv wasn't ready. The blonde lady was pretty rude and definitely talking down to me because how could I expect to get the vehicle before my reservation time, okay I'll come back. I came back a few hours later only to be handed the keys to a minivan. Uhh I reserved an suv but they didn't have any, ok whatever. I decided to try this location again. I booked a car for 6pm today, waited to pick it up because the blonde chick told me last time I had to wait for my reservation time. I walked in at 5:58pm to the same nasty blonde standing at the counter. All the lights were off, they were about to leave. I said are you closed? I have a reservation at 6pm today. She said yeah we're closed you'll have to move your reservation. I said uh ok the last time I came here I was told I couldn't pick up the vehicle til my reservation time and now I'm here to pick it up. She said yeah we're closed you can come back tomorrow morning. Ok. My boyfriend then walks in at 6pm (pissed) he said we have a reservation at 6pm TODAY she responded with we are closed I'm going to a birthday party and I'm not going to miss it. That lady is so freakin rude and needs to be fired immediately. Do not use this location. Update- generic response below I emailed them, I'll update with their response if I receive one. read more

A big shout out to Katie and team at Issaquah Enterprise. Our cars are frequently at the repair shop in Issaquah and Enterprise is our "Go To" rental agency of choice. Why? Because as Michael says in his review they have a rare blend of professionalism and friendly customer service. They always go the extra mile. Their attention to customers is unsurpassed. read more

Our experience with Enterprise in Issaquah was deplorable. The car was delivered to us at a car repair shop and was filthy, complete with sand from Florida and sticky fingerprints everywhere. In this COVID environment there is no way it was sanitized at all. Then upon return of the vehicle we were charged $4 for the gas being 1/10th less than when we received it. We have always been dedicated Hertz customers and this experience confirmed we will continue to rent from them. Shame on you Enterprise of Issaquah!! read more

The check-in & check-out process at this location just got even faster. They have implemented a process for which most check-in/check-out steps are now executed on a mobile tablet so they are able to get customers in and out even faster than before. Every minute counts in getting in and out to beat morning and afternoon rush hour traffic! read more

Had reservation, got there an hour late, ran my card then told me they'd given the car away because we were late - not contacted, no phone call or email just poof. Offered me a truck as that's all they had left. Very disappointing Feel like I'm trapped in a Seinfeld episode read more

Don't ever rent from these guys. They'll steal from you. They'll lie about damage done to the car. They'll lie about how much gas was in the car. read more

I've been renting cars a lot of year now and for about the last decade I've gone with only enterprise whenever I can. I rent at least once a week for my business and none of the other places come close. First off they will pick you up and drop you off and that's going to save you money always if you're having to take a cab in or have someone drop you off. They are always professional and striving to help you get exactly what you need. Every time I walk in the manager and other employees call me by name and it's nice to know that the employees care enough to take time to know me from everyone else coming and going. My ONLY complaint is that corporate has raised the prices on the insurance. read more

I was overcharged what they quoted me, and even though I could see online that they had pre-approved my credit card for the quoted amount, they told me that I was lying and they proceeded to charge me hundreds more than the quote. I couldn't believe how horribly I was treated. read more

Someone rear ended my car and I was the victim. Other party's insurance rented a car for me while my car is in body shop. When I returned the car, enterprise tried everything possible in the book to get a few more pennies: like " you need to pay taxes , insurance will not" , "we gave you a intermediate but you were allowed for a compact " as if I selected the car. They just gave me whatever they have in store Overall integrity is under question in Enterprise read more

I recently rented a mid-sized sedan with Enterprise at SeaTac airport. As usual, the experience was quick and painless. Unfortunately, once we got my short 86 year-old mother into the car and drove to Issaquah, we realized she had poor visibility from the passenger seat. On a whim, before we continued our trip, with stopped into the Issaquah Enterprise branch to see if they could switch us to a mid-sized SUV. The office is relatively small and they explained that all of their SUVs were already booked but offered to let us swap the sedan for a mini-van at no extra charge. The staff went out of their way to help us and and we were grateful as my mom was able to enjoy the view during rest of our multi-day trip. We will continue to rent from Enterprise due to this type of great service! read more

So I rent cars almost every week all over the country. This branch happens to be closest to my home. If you are wondering about the mixed reviews you see here it is because the staff at this location turns over quickly. Your experience will depend on the person you happen to get on any particular day. However, management and the entire staff has changed over the last 4 months. Lately I have seen the quality of the fleet and the service level decline. The cars they are putting people in are not clean, not mechanically sound in some cases and they are often asking their customers to compromise due to their mismanagement. I hope that this location improves as their new staff gets more experience. It is a great resource to have close by and last year this was my 'go to' location. The enterprise brand is usually top notch and I am sure with a bit more care and intelligent management this team will begin to represent this in Issaquah. read more

I have to say the service was excellent there.I also had a misunderstanding on extra insurance with I got and because of not understanding the policy, The Manager of Enterprise gave me a discount. I was so pleased on the Care and how I was treated. You want great service come here! read more

While my sister was not able to get a car because we got there late, the customer service thereafter was exceptional. Toby checked in on my sister and her family to make sure they got a car for the remainder of their trip. It was Christmas Eve (when most people are super caught up with so many things) and he went the extra mile to help us. We will definitely be referring business to them. read more

We got a rental car for vacation and the car looked cute. But when we I saw inside I was disgusted. The seats were smeared with something sticky and it didn't have a car charger in the back which is needed. To finish my post. If you want a car that hold more than 3 people. Get a big car, because we asked for a medium car, and it's so small! read more

Overall attentive service, friendly, clean cars--- the major disappointment was the constant upselling for additional coverage-- all I wanted to do was get my rental car and my newborn baby home, the sales pitch and fear-mongering (related to the weather and needing extra coverage) wouldn't end. Although I returned my car with half a tank of gas (what I had rented it with) The guy who I returned my car to flippantly told me I needed to pay for two more gallons of gas -- which was really annoying because I made not one, but two stops to get gas to ensure I'd leave the right amount. The last annoying part of my visit was the pitch for rating their service high when I get surveyed for customer satisfaction... apparently if they don't receive all 10's they fail (doubtful) - the agent stated that if they don't pass they "won't be here" any longer. Weird threat for high scores. Bottom line -- the salesy-sleaziness really bums me out as Enterprise is normally my go-to for Rentals. Great cars and overall service if you can get past the sleaze-factor. read more

A car I had rented had gotten a flat tire and when I had called my original location they were unhelpful to begin with. then I was referred to this location after talking with road side. Who told me this location would have a car waiting for me to exchange it. Great but the store called when I was 5 minutes away and said they don't have a car and to call any Firestone to see if they can fix the car. Also said I could drive 30ish mins to the next location and see if they have any. Now one why do I as the customers have to call around to get the tire fix? That's your job. Two why can't they call the other location to see if they have a car instead of tell me to drive and go see. Also when I went into the store the gentleman up front seemed every annoyed I was there. huffed and puffed when I said they need to figure something out it's not my job to fix or worry about anything on this car considering how fucking expensive it is ! Also the car tire sensors are broken( the og location said it was fine and they know they are ) so if I had been playing music i wouldn't know it was flat. And gotten on the freeway! Imagine what could have happened if I didn't hear it. Look at the photo to see. read more

Enterprise Rent-A-Car - The tire the the left back is full and fine but the back right is the flat. - Car Rental Near Me - Issaquah, Washington

I got to pick some pretty cool cars for a rental during some body damage repairs on my 2 vehicles. They took great care of my family too when they all had to go in to do the car swap. Great service. Great selection of cars, trucks and SUV's. read more

Fake quotation and misleading reservation provided by Issaquah Enterprise. My friend came to Seattle for a travel. and she reserved a compact car with 80-ish dollar a day with damage waiver (we clearly said she wants the damage waiver, I was in the first place as well) on a Friday, which makes sense since 52 + 25 is the regular price for a compact car + damage waiver. On the other day, when she picked the car, she was charged same 80-ish dollar a day but ONLY for a "compact car", and damage waiver is EXCLUDED without any reminding. She signed the contract without checking the details because the price is the same from early quotation and reservation. It has always been a good experience with Enterprise rental car till one day a small incident happened, at that time everyone still thought she had the damage waiver because she was charged for the price supposed to have damage waiver. However, she was charged a thousand dollar by Enterprise to repair the scratch on the front bump. My friend acknowledged her own problem that she didn't check the agreement (email only) carefully and also agreed to pay the repair fee. However, the unacceptable thing is the agent who reserved the car for her changed all his words when we gave this feedback to them and emphasized we didn't want the damage waiver but he failed to give a reasonable explanation for such a high price for a compact car. Business wants to make money but this is NOT the way! That is not a economic issue but a integrity issue for a such big business like Enterprise. How could customers trust you? read more

Great experience renting car to drive to Spokane and drop if off there since I was buying a car.

Least helpful staff I have come across at an Enterprise branch. The two people I worked with both could not tell me the rate and/or cost of the car for 1 to 2 days. The first guy told me it would be $210 for one day to rent one of their cars, which is obviously ridiculous. When I inquired about that number, he told me he didn't know why it was so much and he couldn't tell me. When I asked if there was someone who could tell me, he then back tracked his response and told me there was a typo and a 1 was put in front of $78 so the computer said $178 plus tax instead of $78 for he day. He was honestly going to charge that much and not double check the work until I pushed to speak to someone else. The second guy I spoke to, I asked for an estimate so I would know how much I would be paying for an additional day for the car and he responded telling me that the computer wouldn't tell him the final total. When I asked for a ballpark number again, he told me he couldn't give me one. When I asked if he even had a calculator to do the multiplication and add the tax, he finally was able to run the simple math to give me a number after theee separate attempts to ask what the cost of the car would be. It has been the most frustrating experience I have had with this company. How are you allowed to rent cars out to people if you can't even tell them the cost or care to answer customer questions? read more

Yuck . We are currently in a ERAC rental vehicle from the Issaquah location. This vehicle is gross . Obviously prior renters have smoked in this 'non-smoking ' vehicle as the air/heat coming from the vents smells of cigarettes smoke . Each seat is stained, and the windshield has a small crack. The service was good upon check-in , but this car should is not up to ERAC standard and should not be in their fleet . Disappointing and gross . read more

Enterprise Rent-A-Car - Car Rental Near Me - Issaquah, Washington

We rented a car at this location this last weekend and had a very pleasant experience. The store itself is a bit small and cramped but the staff was friendly. Our car had clearly not been well detailed, but it wasn't bad enough to complain too much. My main complaint is that they advertise a "shuttle" type service but although requested they were unable to fulfill on a weekend due to being short staffed. read more

The team at Enterprise Rent-A-Car in Issaquah is the best. Especially the Assistant Branch Manager Scott Robertson (he deserves a pay raise). They are fast, friendly, and always concerned that I am satisfied. When I haven't been satisfied (which is an easy thing to have happen), they are aggressive and authorized to make changes. Don't get your car at the airport - pick it up in Issaquah and you will be very happy. DAP read more

Rented a car from this location while getting some work done on our primary vehicle.Staff was awesome and the service was great.

Horrible customer service! I had to deal with them after I was rear ended. They where difficult and rude to work with. I would have gone elsewhere if the insurance company did not insist on using them. They told me one thing over the phone and a different thing in person. They lied and manipulated to get a deposit. disappointing. read more

Great group of professionals with a friendly twist. Always willing to go out of the way to make your experience a good one. Katie and crew will help you. read more

Katie and her team at the Issaquah location are absolutely amazing. Her way of dealing with customers and issues that arise is very impressive. I don't even price shop my rentals anymore, when we need cars and vans for different occasions throughout the year, I call Katie and I know we will be taken care of without a hitch! Very impressive! read more

I did not rent very often from Enterprise before, since I got President's Circle membership at Hertz and Platinum at Sixt, but no tier at Enterprise. However, this branch happens to be the closest one from my hotel during my 3-month long visit to WA. I rented four times at here in the past six weeks, and here is what I got during the last one: They did not have the PCAR (aka Premium Sedan) I booked, so they put me in a UFAR (aka Premium Elite SUV). I got it switched with a LGAR (aka Luxury Crossover) in another branch, then got seriously criticized by them when I return the car, and was told "if I want to continue renting here, I should not do that in the future". Based on the following facts I give this negative review: 1. LGAR is higher than UFAR by 1 tier. Don't pretend to be like "you kindly upgraded me to a luxury car and I ruined it". I rent over 20 times P to X cars every year and you think I don't understand ACRISS codes? The truth is that the one I returned to you was the real luxury tier, and the one you gave me was merely a premium tier. 2. I don't like large SUVs. I feel sick and unsafe when turning a large high-suspension vehicle at corners. You did not have the class I booked, so I drove it to another branch myself and switched it for a safer and nicer class, and again I am to blame! I don't care about that your UFAR is a Lincoln MKT. That is not a good car to me at all, considering I often get XCARs like S90, E300 and XF, LCARs like C300, XE and ATS elsewhere with much cheaper prices. And to me, the Infiniti crossover I got changed to was just better than the Lincoln you gave me. 3. I have the right to switch cars. Your employee DID tell me that I could call other branches and switch cars. I have switched cars for several times when renting with Hertz and Sixt for similar reasons. If Enterprise does not allow that, then that is a problem. 4. I knew nothing about your so-called "we have collaboration with Ford and that is Ford's car". You did not tell me anything about so-called "Ford's car" beforehand. And WHY did YOUR COLLEAGUE still tell me to switch the car elsewhere when he showed me around your MKT? And what does "Ford's car" do to me? So when I rent a car, there are "Ford's/GM's/Chrysler's cars" that have to stay in the same branch for whatever reasons? It is just a rental car to me, why do I need to understand these tricks that are not related to my rental? 5. I had to walk back to the hotel this time because you were pissed off about losing your Lincoln. (Believe it or not, he said "This is my Lincoln" LMAO.) "If you want to continue renting here, you should not do that in the future." Well, although Hertz Issaquah is 1-mile away, they grant 1-tier upgrade every time by membership tier benefits, and can always pick me up. I don't expect them to have "Ford's car". read more

The staff was extremely friendly and helpful (and good-looking; I joked you must have to be a past model to work there). We were driving to Oregon in our rental so they convinced us to upgrade to something a bit larger and more comfortable and I'm so glad they did. They gave us a good deal on the upgrade too. We dropped off at the airport so after our trip, the Issaquah office called to make sure everything went smoothly and that there were no problems with the vehicle. read more

Line of 10 people and 1.25 hours to rent a car reserved online - all for a one day rental. Next time will seek other alternatives