Avis, Excellent Customer Service. I love it !!!!! Awesome Awesome!!! Really great customer…read moreservice!!!!!! It is very unfortunate that the other locations in the area didn't have the same standard of professionalism

I rented a car from this Avis. I never had a pet in the car, but when I returned the car they…read morecharged me $125 for excessive cleaning and sent a picture of pet hair in the car. Clearly the pet hair was not from the car I rented and returned. This Avis site is a scam. I will never rent from Avis again.

Excellent experience! Awesome staff. Perfect service. Got a ride back…read more Thank you to this location.

WOWW!! Samantha with the Exotics Collection was absolutely amazing! She provided me TOP TIER…read morecustomer service and incredibly helpful with every question i had! I rented a 25' Tesla model 3 meanwhile my vehicle was getting repaired. Samantha made the whole process stress free and smooth, also after returning the vehicle and having issues with Insurance! She was super patient, quick to respond, made sure everything was going great!! I am truly grateful for my experience & would totally love to rent from her again Enterprise is lucky to have her on their team ON GOD

"I'm Going Slightly Mad" - Queen…read more This location was our return for the rental from SEATAC to downtown Seattle, for a 6-hour rental. We forked out the $69.00 rental for the day as we wanted to explore the city before checking into our hotel, and go shopping. It was also nice as my husband and son used the car as a crash pad to catch some ZzzzS while I was parked at Pike Market Place and went shopping alone. The return wasn't as smooth as the pick-up from the airport as the street signs were CONFUSING as heck. No left turn except for buses onto 3rd, what??? We circled around and around using Waze app due to multiple one-way streets. The entrance to Alamo for the garage wasn't really marked, either. It was the Twilight Zone. After about a stupid and ridiculous 20- minute drive being stuck on one-way streets and circling around and around, I said, "screw this! I am turning LEFT!" Once into the building, there were no signs, so we drove up a few flights to an Alamo booth and idled the car, wondering what to do. There were no signs, did I already say that? There was a lone woman in a booth talking to what appeared to be a customer. I had to get out of the car to ask her what to do, and she said we could just park the car. She was nice, though. You need sleuthing skills to return a car here. Convenient, but only if you know what you are doing.

Confirmation: 372515273…read more Good- On floor B, the guy who got us our car was awesome! The desertion you described is the You Bad- Long line even if the reservation was done through Costco ~45 mins. There was no way to accelerate those of us who had an existing reservation in. When asking the Asian guy ( who called himself manager)!... he was somewhat curt. On my return, it was hard to find the entrance to the parking lot where we needed to return. I kept circling around. This should be clarified when renting to make the return process smooth. My issue was with the front desk curtness.... And the long wait.

We came in to pick up a car in the morning of May 16, 2026. Called twice before hand to confirm…read morepick up time. The guy behind the counter was pretty clueless. Said he has no inventory, refused to call other locations, offered no replacement. Pathetic customer service.

I've had a really frustrating experience with this Enterprise location, mainly due to poor…read morecommunication and how my account was handled. I had been going in almost daily to make payments, and as of yesterday, I was told in person that I was fully caught up. Later, I found out they had been applying my security deposit toward my payments without clearly explaining that to me. From my understanding, a deposit is supposed to cover potential damages or issues--not be used like that--so that immediately felt off. This morning, I called to extend my rental and was told there was an error on their end and that I should come in. When I arrived, things took a turn for the worse. They asked for my key tag and then took the key fob without properly explaining what was going on. I was told to remove all my belongings from the car and informed they couldn't accept any more payments because I had supposedly been issued a "demand to return" notice--something I had never been told about before, either over the phone or during any of my prior visits. To make matters worse, on my way home, I was still charged on my card, and they kept my security deposit. I wasn't even given the opportunity to refuel the car, clean it, or properly gather my belongings before they took the vehicle back. I had no intention of returning the car--I was trying to extend the rental--so the entire situation felt abrupt and mishandled. Afterward, I contacted customer service and was told that security deposits generally shouldn't be used the way mine was, which only added to my concern. Overall, this experience felt very unfair and disorganized. I would strongly recommend that this location improve communication and transparency with customers to avoid situations like this.

To be honest, I was nervous about the prepaid rental I made on Budget website after reading reviews…read morehere. But transaction was short, sweet, simple, and satisfactory. Had a friend drop me off at the hotel. Signs at entrance to driveway directed us downstairs to lower level entrance. Went in sliding doors and followed signs to office. Gave them my name and drivers license and and they found my reservation. 10 minutes later, I was in the parking lot loading my bags in the car and on my way for my one-way rental to PDX. I had reserved a sedan and ended up with a jeep but fine by me.

Literally begging you with my LIFE not to rent a car from these criminals. The line to pick up our…read morecar took nearly an hour even though there were only two people ahead of us, every agent was rude, the car we reserved was not available, and the car they did give us REEKED of weed. They claimed that in order to take it back they would have to hire a tow truck to come get it. Then after we returned that POS, they tried to charge us $250 for "animal hair"! We never had animals in the car; this was clearly retaliatory or simply a lie. Customer service was beyond useless in resolving the issue. We will be disputing the credit card charge and happy to take it all the way to court, as well as filing a complaint with the BBB.

I had a really great experience with Hertz overall. While there was a long wait on hold when I…read moreinitially called in, once I got through they were very responsive. Sheldon quickly returned my call and made sure everything was handled promptly, which I really appreciated. Abu, the manager, went above and beyond to get me the exact car I was hoping for -- and even upgraded me without any additional charges. That level of customer service definitely stood out. The only small hiccup was that the drop-off location was a bit confusing at night. I may have missed the signs because it was dark, and I had to circle back around before figuring it out. Not a big deal, just something to be aware of. Overall, I'm very happy with the service and would absolutely rent from them again!

There are a couple of Hertz locations in Bellevue. I'm reviewing the one at 1405 130th Ave…read more The staff here, notably Abu and Keanu were as helpful as possible and saved me a whole lot of time and trouble, which would have been due to Hertz' completely irrational rental extension policy. I can't thank them enough and will certainly be renting from this facility when I'm back here in the summer.

I've experienced long waits to sign in for a rental car before, but not after getting the car…read more During the customary check of the car, we discovered it was out of windshield fluid. After notifying the front counter, it took forty minutes for it to get filled as they kept helping other customers. The staff was rather unmotivated too. Other than that, the car itself seemed fine except for its version of Android Auto being extremely outdated and a dirty exterior. Returning the car a couple weeks later at least had no issues and was relatively quick. Inside has restrooms, provided the doors aren't accidentally locked. A couple of chairs are placed in front of the counter, but the hallway feels too narrow to sit with other customers always around.

Hertz is the worst. Car battery died in douglas.short@gmail.com two of a week long vacation…read more Resolving took an entire day.

When I think of a pleasant car rental experience, I think of a car that I feel comfortable driving,…read morequick customer service, and ride to the location and back. This location swapped me from my original premium class car to a larger vehicle (VW Atlas) with adaptive cruise control and were happy to accommodate other options if I wasn't happy with it. Customer service was attentive, quick, and pleasant to chat with. No upsells were made, but I did have National Executive status. The shuttle driver and ride was prompt and courteous. The only thing that could've been improved upon is if they called me ahead of time to ask if I needed a ride to the location.

Reconsider renting here if you have other options. I chose here because when I made the…read morereservation they said they'd pick me up. Morning of they say no. I get a Lyft. I get there and the guy says I would have come for you. Ok.. I confirmed they'd drop me off when I returned it.. and today no. Mind you that was after waiting around 30 min because no one was at the desk. Get it together guys...

This place is a scam designed to squeeze extra money out of customers hoping they don't notice. I…read morerented from this location four times over the past year, notably always on the same day of the week and I remember it's the same employee that I dealt with (his name is listed on my receipt). First time, they added extra insurance coverage after I explicitly declined. Second time, they pulled a bait-and-switch on the vehicle class and passed off a higher price as what I reserved and drove. Third time, they attempted to pin preexisting damage on me. Fourth time, they charged me a fuel service even though I returned immediately after filling the tank completely. Double-check every line item, inspect the car carefully, and document everything because apparently that's the only way to protect yourself at this location.

I had a great experience with this Avis, when picking up my car the guy at the front was very kind…read moreand gave me a huge upgrade without asking. I also saw him professionally manage a couple people being somewhat demeaning towards him for 20 minutes. During checkout, the lady at the counter was also very considerate and kind. I loved my experience at this Avis and will be coming back !