A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent about once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items? read more

Enterprise Rent-A-Car - Helpful Natalie! - Car Rental Near Me - Seatac, Washington

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Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one centralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out. read more

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EDIT: through lots of hoops, sooo many emails, pic's of airtag location ,SURPRISE !!! ITEM FOUND!!, Changed my rating to a 4 star, because it was a real hassle trying to communicate with Enterprise. car reservations, customer service fine at the start, car was fine, we inadvertently left a item in a car that was cleaned improperly, so in the wake of changing cars our item was left behind, did not notice until later in day, and 100 miles away, filed a lost & found claim, no response, found lost airtag through my phone and it shows it on an employee road at facility, after numerous attempts and calls ,enterprise still says they can't find....kind of suspicious to me, airtag looks like its been thrown onto a rental facility service road...looks like 'someone' found our item and threw airtag out?? anyway, lots of other rental companies to choose from, from now on. read more

Rental car companies are typically terrible. Cars that aren't maintained, if questionable quality and way too overpriced for what you get. After trying all the other companies and hating every single one of them I decided to give Enterprise a try and I was so impressed that ai am actually giving them a five star review and saving them in my favorites folder for when I come back to Seattle and need to rent another car. The two cars I rented here were both clean and mechanically sound. After returning my first car, I needed to rent another a few days later. So this review is based on more than a single experience. The difference between Enterprise and Alamo or Budget was remarkable. read more

The branch on S. Tacoma Way is the worst! The last 2 times I reserved a car from them they call me the day of my reservation and say they do not have a vehicle. Today, I need a truck and he calls and they don't have a truck and he had NOTHING to solve the problem. I wouldn't recommend Enterprise to my worst enemy. Bad service all the way around. read more

Absolutely great service. Walked up to the counter and was welcomed and greeted by Sam. He checked me in and gave me a full sized upgrade. The Sonata hybrid I chose was very clean and drove nicely. The checkout process was easy as well. They have their act together, or at least have car management software that they know how to use very well. Bringing the car back at the end was super simple. I didn't even know they checked me out - super fast and easy. 100% will rent from Enterprise the next time I'm at SeaTac! read more

Easily able to book online and have all my documents preloaded. This enabled me to skip the line and head right to the lot. The car in my class was exactly what I received. Service was excellent from all staff. Car was fine and in good shape. read more

What went well? The entire experience! I LOVE the fact that the paperwork portion of the process was not dreadful. I am so amazed that I get to pick my own car within a designated section of the garage! What a confidence boost as soon as I saw my own car but a newer year right there for me! I hopped right in and knew exactly how to operate "my" car haha!! I appreciated that each staff member I encountered had a smile on their face even when it's almost midnight! I also wanted to mention the detailed instructions and information given by each staff. I had a few questions about refueling and that was well explained. It's very much appreciated so I don't get overcharged. Lastly, the return process was painless. I was not rushed by anyone, so I was able to make sure I didn't miss anything in the car. read more

I cannot be delighted more with my experiences with Enterprise at Seattle Airport, I have rented from them many times and always received VIP service from everyone! Big big thank you to Frida who welcomed me with such a charming and warm profession she made my check in smooth, delightful and put a smile on my face after an exhausting flight, if I could give more than 5 stars I would!! I much much appreciate Mr. Mark's profession, welcoming and kind gentleman who took care of me while returning my vehicle! Every time is prime time with enterprise Sea-Tac I would recommend this place to anyone traveling and looking for a car rental place with the best deals and 5 star service! Most importantly I can't wait to come back!!! Thank You Enterprise for being a true Gem! read more

Service from Leo was awesome. Made the whole process so easy especially traveling with my service dog

They gave me a great car and the service was very good I spent very little money with gas

This was the best enterprise and rental experience that I've ever had. From the check in to the manager to the vehicle itself it was such a fast and easy experience. It's not worth it for a $5/day cheaper car. Go for service and quality and will be well worth it. read more

The process of getting a rental car was very easy as I had already reserved it online. They had a shuttle to and from the airport, which was great and convenient. There were so many people when I went! The facility is humongous. There wasn't too much of a selection of cars by the time I got there, but was lucky enough to get one high enough and big enough. The cars I looked at said they need oil change, but we were informed that they could go a pretty good mileage before they needed service. The car we chose had that issue, but it still worked well. When we dropped off the car, we had to park behind the other cars in line and got out with our luggage. Then, someone came and inspected the car. Finally, we were done and left to the shuttle. read more

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Ivana (hopefully that is spelled correctly) was extremely helpful and friendly. The entire process from the airport to getting the car was seamless. Definitely recommend read more

I returned a car to this Enterprise back in March and had a terrible experience. When I returned the vehicle, the agent confirmed everything was fine and that there was no damage. Two weeks later, I received a call claiming the car I returned had extensive damage. Since then, it's been months of frustrating back-and-forth. They eventually reduced the charge after initially trying to blame me for additional pre-existing damage, but they still stuck me with a $3,000 bill. They were never able to provide any real evidence that I caused the damage. After this experience, I'll never rent from Enterprise again. Please be aware--this seems to be a common scam based on what others have shared online. read more

I had reserved a car in Seattle. A day befor pickup I received a call telling me there is a car shortage. They were checking to see if I could pick up one in later in the day. I never had this happen before. I said I couldn't move my pickup time out, as what would I do for 3 hours! Anyway, I had no confidence if I agreed a car would be there for me. I went to Sixt Car Rental, and Sixt will now be my first choice at SeaTac. read more

I want to share my incredible experience at the Enterprise Seattle-Tacoma Airport location with DeShawn. I accidentally left my laptop in the rental car when I returned it. Realizing it was missing was so stressful, but DeShawn immediately turned the situation around. DeShawn was not only friendly and understanding but also proactive and efficient. He worked quickly with the team on the lot to locate my laptop and made sure it was returned to me quickly. His calm and reassuring attitude made this stressful situation so much easier to handle, and I can't thank him enough for his professionalism and kindness. DeShwan is the absolute best! It was clear that his efforts were supported by a well-coordinated and dedicated team at this location, and I want to acknowledge everyone who helped behind the scenes on the car lot also. It's SO rare to see such a high level of teamwork and customer care, and it speaks volumes. Because of this experience, I will absolutely recommend Enterprise to friends and family! Additionally I loved the selection of cars that we had when we first arrived, and although we've had bad experiences at other car dealerships with the car functioning and cleanliness, we were so impressed overall with the car we received and choices available to us. Can't rave about this location and its staff more- the highest level of service! read more

The worst customer service- I have ever experienced. The Manager Cal, was condescending and rude, would not even listen to the issue I was having with my Enterprise rental Car. I have loyally rented from Enterprise several times a year for over ten years, but after the nightmare I experienced today that wasted over 3 hours, had me dealing with rude people and did not end up fixing the problem- I am done. read more

Nadia is amazing!! She helped us with our drop off today in the blue mustang. She had a very positive attitude and she deserves a raise! I hope you reward her as I love this new location and Bellevue :) read more

SeaTac is a bottom-tier airport and I had very low expectations after prior bad car-rental experiences elsewhere. I made my reservation online, skipped the desk, walked back to the parking garage, spoke to a guy for no more than 3 minutes, and drove off. No sales pitch for extra insurance coverage, no endless forms to sign, no waiting in line. "Hi sir here's your car". Car ran perfectly. Returning the car (in Bellevue) was just as easy. They have a customer for life. read more

They were extremely professional and quick during the pickup process, as well as drop off. The car I received had low miles, modern features, and even a clorox wipe to disinfect inside. It had already been cleaned prior to me receiving it, but the clorox wipe was a nice extra touch, if you ask me. There was a free shuttle to and from the terminal as well, which was great. I definitely recommend Enterprise SeaTac. read more

Ive never actually rented a car before and this location made the process a breeze. After arriving via shuttle to the rental car facility, you can either stand in line to check in , or you can have already checked in online much earlier. We checked in online so we were able to bypass the line entirely and head straight to the garage. Upon getting to the garage, we were shown the row of cars we could select from and told that because we had checked in online, if we selected a car the was bigger/nicer than what we had paid for, we would get a free upgrade. We had paid for a chevy Malibu or "equivalent" and we were able to choose from an array of chargers, challengers, and Camaros which was pretty cool. When you choose your car, the keys are already in there, and you are able to just take off. Easy peasy. I wouldn't hesitate to rent from here again read more

Please please please keep walkin to another car counter! Hertz. Alamo. Avis. Sixt. ANYONE but enterprise! I admit I've always have had great service, in fact I counted I've rented 25 times from them in last 20 months. However, one horrible experience can ruin everything. The creeps in the SeaTac branch left me stranded. Period. I flew in from California and planed to rent the car one way to home in centralia. They told me without a return ticket they would not rent to me! A return ticket to where dingle?! I live here ! They pointed to their signs and say it's on the sign. Yes I can read. The woman manger came out and offered no help. I should have purchased some random ticket going to some random place, shown then career counter person, got the car, then cancelled the flight (24 hours Free cancel period). I didn't think of it until I was already in my $187.50 Uber home. I reached out to a few management contacts that I've had throughout my tenure as a customer, Winston Seaman winston.seaman @ ehi.com and Heather N Roper Heather.N.Roper @ ehi.com. Zero reply! This was a good ol ankle grab. Thank you! read more

Enterprise Rent-A-Car (ERAC) is my preferred rental car company when I'm traveling because they always deliver excellent customer service. For my recent trip to Seattle, I rented a large SUV (7+ passengers). Since my family were flying in from 2 different locations, we all arrived at different times (luckily, only 30 minutes apart). Since my flight was the earliest, I decided to pick up the rental -- plus, I never mind being the driver. The actual rental pickup location is off-site and requires approximately a short 5-minute shuttle bus ride from baggage claim to the rental facility. Once we got dropped off, it was easy to spot the green sign for ERAC. They had a couple Self-Service Kiosks, as well as staff to assist you at the counter. I chose to be assisted by an actual person and didn't mind the short wait time. Requirements: * Valid Driver's License * Major Credit Card (you can ask to pay with a Debit Card upon return). Since I've rented before, all my information was stored in their database and I didn't have to wait long til I got the keys to the rental (2022 GMC Yukon). I chose to add on all the protection coverages they offered. It just makes for a hassle-free rental. The actual vehicles are in the parking structure next to the rental facility. Just head outside, turn right toward the escalators, and take it to the 4th floor. Stop by their kiosk and the staff will show you to the vehicle. Make sure you look around the vehicle for any major dents or scratches. I took pictures of questionable dents on the top of the trunk. Once you've packed up, head toward the EXIT to show your rental agreement to the attendant. Returning the rental was easy. Just Google Maps it toward the rental returns at SEATAC and follow the signs to ERAC. Pull into the return lanes and someone will go over your rental receipt. Don't forget to fill up your tank. I meant to do that before returning the SUV but, because I was in a hurry to make my way to the airport, I totally forgot and got charged. Lesson learned. Overall, I was completely satisfied with my rental experience here at Enteprise Rent-A-Car at Sea-Tac. Super easy and efficient. read more

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Very efficient and friendly. I had no problems with renting and returning. Francis (?) helped me at the counter and told me the nearest gas stations to fill up before returning. The 2024 Corolla I rented was amazing, no issues. I'd gladly rent with Enterprise again in Sea-Tac! read more

Went there to get a car for my grandmother and when we went to pay for it they said it was an additional $15 a day to add her even though she was put on as the primary driver on the website, we were going through many "arguments" and trying to be polite but was made to pay more and more money, when we were just going to pay the additional $15 a day they were going to pull an ADDITIONAL $300 which would come out to $1,000, with not being able to afford it and only pocketing the quoted price of $450 having to pay another $400 is insane, the guy helping us was very rude also, interrupting us and telling us the rules and guidelines were displayed on the website before payment and it not being there he would not listen to us and kept asking hoe we would pay and we told him to cancel the reservation many times but he kept interrupting us asking credit card or debit or cash, he wanted us to pay the price even though we were fed up and done. 1 star at this location, terrible customer service, and so much stress and headaches for no reason. Do better enterprise. read more

AMAZING service!! Love Calypso at the ENTERPRISE desk and Cory at the cars!! Wow. Really simply WOW!! We arrived at Sea-Tac for our reserved car and was able to catch a shuttle bus easily to the rental car facility. Calypso (a BEAUTIFUL blond young woman) greeted us with the most friendly smile and welcome. All was handled quick and efficiently. And all as if we were her only customers all day! Her cheerful attitude never decreased. Then a quick walk out to the garage where two young men promptly greeted us. Sadly I only got one name but not men were so so nice!!! Cory took our paper work, we chatted about his fun watch, lots of smiles and laughs and he took us to the row of cars. He offered us an upgrade and a pick from 5 cars. The cars were in immaculate condition. We left with a wave. And then we're checked out by another outstanding operator at the exit. Love love love ENTERPRISE!! We are full time travelers all around the world and if we are ever in need of a rental car, we go to the BEST! Just in the last few months we have rented in Malta, Spain & Bulgaria adding up to weeks with an Enterprise rental car. The app and my ENTERPRISE PLUS status is so easy to use. All have been AWESOME!! THANKS ENTERPRISE. Keep up the excellent customer service and great cars! read more

Enterprise Rent-A-Car - Car Rental Near Me - Seatac, Washington

This has been the worst experience with an Enterprise location. The return was unorganized and nobody talked to me about the return process. The person checking in the car said nothing to me and ran off to get a manager at one point. The manager did explain a bit about the issues they noticed. Including a chip in the windshield that was there when I picked the car up. They shook me down for my insurance information and wrote it in grease pen on the window in a perfectly visible location so any vagrant wandering the garage that's shared and poorly monitored could have gotten my insurance policy information if they wanted it. There was no follow up on the issue that they flagged. It was stressful and felt criminal. The other rental places at Seatac have been speedy, professional and communication is impeccable. Apparently Enterprise didn't bother to keep up with industry standards. They have no way of flagging damages upon pickup any longer. You can take a picture and make notes on your own personal device but no way to flag it like they used to. Others have went to digital ways of marking damages but Enterprise hasn't caught up and their prices are still higher than other companies. I'll stay away from them as a whole at this point given the high liability of dealing with this kind of incompetence. read more

I left behind my IPad and my prescription glasses and they found and returned them both. Honesty pays off and I will use them in the future.

Got off of a long flight and headed to car rentals, originally was going to Budget but they treated us horrible... they even told us to go next door to Enterprise and so we did. Wonderful decision, they were very accommodating and efficient with a bright smile. Leo was extremely understanding and helped us get in and out. read more

Not the best opinion of this place. I had a rental car booked for 11pm, and when I went there they said they were low on cars and it would a 2 hour wait. They said back the next day and they'd have one available, and also refund the amount for the Uber back and forth. I called ahead at 8 am the next day and they said they'd have a car avail when I got there since I had made a reservation. Got to the location at 11:30-12ish. And had to wait about an hour and half! We asked to speak to the manager 3 times, but the attendee checking everyone in kept repeating how the manager said wed have to wait our turn. They were being polite, but this is not the service we expected after having been essentially waiting since the previous night. They did take the Uber charge off the bill, waive the added driver fee and also the full tank gas return. I'd say they tried to compensate, but this was a huge waste of our time! read more

Enterprise Rent-A-Car - Car Rental Near Me - Seatac, Washington

So smooth, so easy to use this car rental service. Love the ability to choose my ride after physically seeing what is available and actually sitting in the vehicles. Us curvies need room to maneuver! read more

Don't steal other people's property. Maybe think about calling the people that just dropped off the car and telling them instead of saying no when we clearly don't have them also quit lying about them scratches on the car that wasn't there. Sorry for not adding my experience it was dogshit since you stole glasses from us. read more

I'm updating this review to reflect that Enterprise did ultimately do right by me, while maintaining that the initial experience and effort required to reach resolution suggest opportunities for improvement in both pricing transparency and front-line customer service responsiveness. Enterprise: Thank you for responding to my review. I want to acknowledge that after multiple attempts to resolve my concerns, Enterprise did ultimately make things right by providing a 25% discount on my rental. I appreciate this resolution. However, I stand by my initial review regarding the pricing structure and customer service experience. The base rate of $86.51 per day became $122 per day after fees and taxes, and when I inquired about extending the rental by one day, I was quoted nearly $200 - a price point so excessive that I declined to extend. The lack of pricing transparency and the dramatic increase for a potential extension remain concerning. My early attempts to address these issues through Enterprise's customer service line were frustrating, with offshore representatives who seemed disengaged from my concerns. While I eventually received appropriate resolution, it required multiple calls and a specific written complaint to achieve this outcome. One star at the beginning of. Five at the end. Makes for three overall. read more

I always use Enterprise. Probably because my corporate discount more than anything. However this location is my preferred spot in Sacramento. They get me in and out fast with great customer service. read more

Enterprise is my go to rent a car agency when I travel. Always know what to expect, check in on app and go straight to pick up car. Seattle airport location had a great choice of cars to chose from. Returning the car was painless and I would recommend this location. read more

I will remember you, will you remember me... -Sarah L. I reserved an economy car for the weekend, something like a Mitsubishi Mirage. What I rolled out with was a convertible Chevy Camaro. Austin, I wont forget you, man. This was the most positive car rental experience I've ever had. And to show my appreciation, I obeyed all traffic regulations and did not see how quickly I could go from 0 to 80 on a lonely country road read more

Enterprise Rent-A-Car - Convertible Camaro - Car Rental Near Me - Seatac, Washington

The worst check-in I have ever had as a plus member. Walked up and eas directed to the plus line. The regular li e cycle thru over 12 customers and I'm still waiting. read more

Three weeks ago, I reserved a 12 passenger van for a 2 week family vacation we've been planning for a year. I live in a small town so our choices for rental companies is very limited. I have had success with enterprise in the past so I had no suspicions that it would go so wrong this time. A day before I was to pick up the van I was notified that they didn't have it. In a panic, I called another office in a city farther away to reserve a van and I was assured that they had a vehicle for me. It wasn't until the end of the business day that someone noticed my reservation and called me to let me know that they didn't have a van either. I've spend the better part of the day bouncing from office to office across the entire state and I cannot find a van to replace the one I lost. I have been bounced to their corporate call center numerous times and have been hung up on after I asked to elevate to management. Every person I have called has been unable to help me and just sends me off to find another solution by myself. Due the last minute nature of my reservation needs (a problem that wouldn't have existed except for the incompetence of Enterprise) I'm now looking at a tripling of my transportation costs. My attempts at communication have been ignored on multiple fronts and while people have been sympathetic, they also have been unable to help me. Several people I have spoken with have expressed frustration with how enterprise has set up their corporation and I suspect that my troubles are a feature of this organization, not a bug. It apparently is policy to promise vehicles that they can't deliver with the expectation that customers will just have to deal with their broken agreements. Unfortunately, for those of us who live in areas with limited options, that can ruin important plans. Enterprise is a poorly run corporation and I strongly recommend that you find other options if you can. read more

It's 1am in the morning and my other car rental company fell through. I had a sleeping baby in my arm and I needed an 8 seater car. The first gentleman I approached at the counter told me he couldn't help me with the car size I needed. I then returned and another gentleman walked downstairs to confirm there was nothing available and the voice on the other end said no so I took whatever size car they had. But once I went downstairs the amount of cars in the size I needed magically appeared. The young lady at the counter attempted to help me but a gentleman by the name of Sam whispered something to her and she changed her answer. All I needed was a car to fit my family of 8 and instead of you helping me you said screw it. As we drove off I saw so many cars in the size I needed and they looked to be not ready. Little do they know I would have waited or even been willing to return to get a car my family could fit in but since I was blown off by a lazy employee my entire trip is ruined. Thanks for nothing! read more