A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

I want to praise the efforts by Brenton and Sean (manager) for exceptional service and working to…read moreensure my 2nd ever car rental experience was not only successful but pleasant and exceeding all my expectations...in order to take my child to the State Fair. Brenton picked me up right on time (GREAT customer service!) and he was polite and professional. He knew I was tight on my budget and did his best to answer all of my questions to select the coverage I desired, while not paying a penny more! I had reserved an Intermediate and received a compact but Sean and Brenton made up for it so I could save money. Brenton and Sean were patient with me even beyond closing on Sunday! Sean clearly knows and represents Enterprise exceptionally well, and took extra steps to make payments smooth for future rentals. Brenton and Sean alerted me of the weekend special which is so perfect for my family since we are car-less at this time. I plan to use it most weekends to enjoy life with my child and to be able to do more errands quickly. Please know these 2 staff members are why I will return and way more than I expected to. They should be commended for their excellent customer service!

It's hard for me to leave a negative review when the people here are super friendly and work hard…read more It's taken me weeks to post this because I don't want to penalize the employees if staffing decisions at a higher level are to blame. I like the app and website for Enterprise. I've rented multiple times from Enterprise. I'm a part of their Enterprise Plus loyalty program. I've always found Enterprise to be a convenient, painless experience. On this occasion. I've never had to wait so long for a rental vehicle with so few people in line. And the vehicle was dirty inside and out. I had to ask them to clean it again before I left. REALLY DIRTY. I made my reservation on the website for a Saturday , 4/25, 9 a.m. pickup. Easy peasy so it seemed. I actually got a call the day before from a rental agent who said they might be short on vehicles if someone doesn't return on time, but they would pickup up a vehicle from one of their dealers if necessary, and 10 a.m. would be the time I'd be out of there if that was the case. She asked if I wanted to show up later just in case that happened. I said I'd show up at the original time in case all the returns were on time. I appreciated the call and heads up. I try to be flexible and roll with things. When I arrived on Saturday morning, before they opened their doors, I was optimistic because I saw a vehicle from a distance matching what I reserved in the lot. Still dripping from being washed. Confidence was high. When they opened their doors there were I think 3 customers in line ahead of me (not including spouses, etc..). At least one of the people in front of me was a walk-in. No reservation. They took forever, and weren't picking up a vehicle until later in the day from what I gathered . Great. There was only one rental agent to start with. And another one showed maybe a half hour later. We were going nowhere fast. At one point the agent announced she was checking everyone in first. And then people would get their cars. Understaffed, she said. That's a TERRIBLE system. If you can call that a system. Another customer was on some deadline pressure to return a loaner vehicle at the dealer and they weren't going to make it. When they got to me, I did the walk around with the 2nd agent and the car seemed pretty dirty on the outside once I got closer, although you could see water droplets from being washed. I mentioned this to the agent, and she said, yeah, the previous renter probably went out to the woods or something. We finished the checkout process and she went on to the next customer. Before I left, I wanted to make sure I understood how to fold down and stow the seats, that's why I rented this particular vehicle. Supposed to be effortless. When I opened the compartments to stow the seats it was ABSOLUTELY FILTHY. Food, crayons, garbage. I was going to put my bag in one of those compartments. Even before I opened the compartments there were wrappers and crumbs visible still under and behind seats. I was 100% grossed out (see my photos if you want to be horrified too) . I didn't want to get blamed for the mess and dirty vehicle. And I shouldn't be paying to rent a dirty vehicle. I waited until the rental agent was done with another customer and I told her I needed the vehicle cleaned again. To their credit they took it back and took another crack at it. It took another 10 minutes maybe? They apologized again for being understaffed (only one detailer and he did his best but their vacuum isn't good for detailing. That sounds problematic to me.) Anyway between standing in line, having the vehicle cleaned again, adjusting the mirrors, etc.. I didn't get on the road until about 10:15 a.m.. It shouldn't take that long to pickup a rental vehicle when pickup time was 9 a.m. I'm still a loyal customer. I'll continue to rent from Enterprise, but customers shouldn't be standing around waiting for that long or receive vehicles this dirty. If you choose to rent from this location, be prepared to wait and hour or more before you get on the road. I suggest taking care of people who made online reservations first. Especially if they did the online check-in process already and are Enterprise Plus members. If staffing is the underlying issue, please hire more people. If training is an issue, please do more training. And please buy a better vacuum. And charge the customer that rented this vehicle before me $10,000 for trashing it.

Paul is so attentive and customer friendly! I would return and look for Paul if I need a rental…read morecar. I asked for low mpg car and he made sure he tried getting me a car with low mpg.

I booked the car online with ease, very user friendly website. As I arrived to pick up my car…read moreearly Monday morning, there was a human error, it was mine. I had gone to the wrong location. The guy at the counter immediately recognized what happened and got everything back on track. My other reservation was canceled and transferred to the location I was at. The car and the price were both great. Return was super easy. I also want to comment on the great communication they had letting me know when my insurance company was to stop paying and when the payment responsibility would switch to me. Lastly, I greatly appreciated the ride home after dropping off my rental. Thanks for the good service!

Renting a vehicle near the SeaTac International Airport in Washington State…read more.. Using a hack that I learned from Dan O., I went online to Autoslash.com to find the lowest price for an economy car. I was referred to Priceline where I made a reservation with Dollar Car Rental. When I arrived at SeaTac Airport, I caught the free shuttle to the Rental Car Facility and followed the signs to the Dollar desk. Because it was early morning (around 6:30am), no one was at the desk. I caught the elevator to the First Floor (as directed by the sign) where I found the small office with no air conditioning. The agent told me to leave my luggage outside of the office while I completed the paperwork. Yikes! Anyway, I answered all questions and found the blue, 4-door Toyota Prius in the assigned stall. However, I wasn't able to shift the gears. I went back to the office to explain my dilemma. The agent followed me back to the car and gave me a quick tutorial. Ahh... hybrid engines are quiet. I need to shift to drive before shifting to reverse. The Prius turned out to be a good choice because I was able to squeeze into tight parking spaces. The apartment where my niece lives doesn't have a parking lot nor parking garage. Street parking is limited. Also, the Prius was very fuel efficient! I drove from Seattle to Victoria, British Columbia, (through Vancouver) and back with one tank of gasoline! Everything worked out fine!

I had a seamless experience renting from Dollar Rent A Car at the Seattle Airport. Pick-up was…read morequick, the car was clean and exactly what I booked, and drop-off was just as easy. The price was high but I also booked fairly late. I loved that I got a Subaru Outback. It was familiar and comfortable since I drive a Forester at home. The staff was friendly and efficient, pricing was straightforward with no surprise fees, and the whole process was actually quite stress-free. I would happily rent from them again when flying into SEA.

For being an off site facility it is pretty good. Buses run frequently so there isn't a lot of…read morewaiting even at 1:30 AM. It's the one thing I appreciate as some locations the shuttles barely run super early. The cars I get here are decent. My only complaint is you have to go to the preferred center more often than other locations to get a car since they aren't pre-assigned. Turn in of vehicles is what you would expect at most Avis locations. If you're kind to the associates here they are generally very helpful.

I have always had an amazing experience with Avis SEA! I do have Presidents Club, but the upgrades…read moreand treatment both picking up and dropping off will always have me returning! The return staff especially are super friendly!

Reserved a large luxury sedan for four people and when we got off the flight and got to the rental…read morecar facility, our name and parking spot on the board indicated where we should go, all that was left was six Dodge trucks with very small back seats. Even with stacking our luggage on one side of the back seat, we could only put a third person in the truck. No one there at the parking facility to help us. The other couple had to return to the counters and had to wait hours for a car., which was maddening: the cost of their car was double what we paid. Hertz explained to us that what we think of as a reservation was actually nothing more than an informal listing. Mhm. Dog hair on the seats.

this location has nothing but rude associates were upset that they have to work here. Thus they…read moretreat the customers here like crap. They don't even greet you.

Budget is one of the worse car rental company out there. Lines are ridiculously long, and the…read moreagents are fu@king slow. They walk back forth from one station to another after they take clients info. I will never use these guys again.

The lady working at the counter when we picked up the car was rude af!! We just got off the…read moreairplane, used the bus to come over here after waiting in the cold for the bus to come, it's thanksgiving week, and paid for the car beforehand. But you want to have attitude with us for what? Insane honestly. Regardless of that encounter, we used the car, returned the car, and never thought about it again. But customer service guys! Do better please. Especially during the holidays. We were the only ones there, no one else behind us, and asking questions bugged the agent.

This was my first time renting a car thru Fox Rent A Car and I had a great experience with check in…read moreand check out. The person assisting me was very kind and patiently answered all my questions. She even gave me some great tips for my visit to Seattle. The pricing was very good and even the pricing for car insurance was great (which I usually never take, but the deal was too good)! Pick up and Drop off for the car itself went very smooth and I will definitely be using this rental car company more often!

Beware of their upselling tactics…read more Rented a compact car in April for 6 days. They asked what the purpose of my trip was, where I was going, etc. all to "upgrade" my vehicle to a hybrid vehicle to help me "save" gas. They did not inform me that I would be getting charged an extra $230 for the upgrade and did not give me a receipt until after the trip. It seemed liked a nice gesture, but now I know it was a dirty tactic. Tried to fix the problem by explaining that I was not informed and didn't receive an extra charge notice until after the trip but was unsuccessful. I hope this does not happen to anyone else. Highly don't recommend.

My family and I were helped by Anthony and honestly after going through other rental agencies he…read moremade the experience so pleasant. He went over everything and made it so simple, even complimented my classic Casio watch. The car itself was nice, well kept, clean, and full of gas so no complaints there. If you're thinking of renting from Thrifty they have my vote, and if it were me i'd hope Anthony is there to deliver above and beyond service. Thanks!

We picked up our vehicle at SeaTac airport the vehicle a brand new Mazda SUV had no working radio…read morecould not connect Apple CarPlay due to connection issues and drove car for four days while calling in trying to get through on the 800 number just to be told, go see your nearest thrifty. We return back to SeaTac airport spent approximately 1.5 hours trying to replace the vehicle finding several other vehicles with various issues, we did meet some nice reps from thrifty that they were unable to resolve the problem. Some four cars later we finally got on the road with a replacement vehicle. This took 1.5 hours which I will never get back to date no additional compensation for last time has been offered and I will find out what happens when I return the car on Friday to thrifty's credit while the car did not function properly, it was clean.

Pickup with Hertz: Landed at 11:35PM…read moreBaggage claimed at 12:22AM In line at the rental car at 12:27AM Picked up by the shuttle at 12:35AM Ride takes 10 minutes, arrived at Hertz at 12:45AM, I had checked in online but it kept saying "Your reserved car isn't ready, but we will assign one as soon as possible" Hertz booth was closed walking in even though hours say 1AM Walked down to Level 3, got my car at 12:55AM, one of the last ones out the door. They didn't have the size I requested but at least I got something in reasonable time. Return: Returned at 8:30AM, don't follow Google Maps, just look for the signs to the rental return facility. Dropped off and handed keys off with no issues in minutes. Missed a shuttle, 6 minutes to the next one. They have workers loading luggage to make it go quickly. Overall, a worrying process from timing but went pretty smoothly!

Renting a vehicle in Seattle, Washington…read more.. The SeaTac Rental Car Facility was easy to navigate! I just followed the signs and proceeded carefully! The Facility was clean, well-lit, and convenient! I appreciated the free bus between the airport and this Facility! I look forward to returning!