Rented a 15 passenger van for our group of 12. I had only got the original confirmation back in…read moreMarch for a cruise last week. A week before the cruise I called them. The person that answered the phone was very polite and explained the procedure. I picked up the car at the location near the ship and dropped it off at the same location. The van did have a crack in the corner of the windshield and later in the day seemed a little sluggish, but it got us to Mendenhall Glacier, drove to a few more sightseeing locations and finished at Tracy's. It was definitely cheaper than all 12 of us pay for a similar excursion.

Would not recommend renting from Juneau car rental co. We got to the car pick up location and it…read morewas pouring rain. My husband is a car mechanic and immediately checked the tires to make sure they looked good. They didn't. One was below the minimum tread and the others were just at the indicator. Tires are the most important part of a car in regards to safety. We called and were offered a discount but really the most important is to be safe! Especially in the rain. Did not feel safety was an important consideration from them. The vehicle was also pretty banged up in the front bumper area plus interior floor was muddy. No biggie there really but never got a car rental like that in the past. This is mid May- the beginning of the season. Not a good way to start the season. Just would not recommend

Explore Juneau is a solid car rental service that offers reliable transportation to get around…read moreJuneau. If you're coming in on a cruise, they will pick you up at the front of the cruise terminal and bring you over to the rental car area. They offer a wide variety of vehicles to choose from such as sedans, SUVs, jeeps and I believe mini vans too. Their prices are affordable and I highly recommend.

Very friendly staffs, the process of renting and returning car is easy. We had so much fun driving…read morearound Juneau with our baby! They are right next to the Carnival port which is convenient. Will definitely do it again if we ever cruise to Juneau in the future.

We rented an SUV from Alamo Rent A Car in Juneau and cannot say enough good things about the…read moreoutstanding customer service we received. Our flight into Juneau was scheduled to arrive late and then was further delayed, meaning we would arrive after Alamo had closed for the evening. Having visited Juneau before, we knew transportation options would be very limited at that hour. Since we were traveling with a baby, we were especially concerned about how we would get to our lodging. I explained our situation to Mark at Alamo, and he went above and beyond to help us. He spoke with his manager, Jacob, who graciously returned after closing time to ensure we received our rental vehicle. Both Mark and Jacob were incredibly kind, professional, and genuinely focused on helping us. Their willingness to accommodate our situation turned what could have been a very stressful experience into a smooth and positive one. We are extremely grateful for their exceptional customer service and commitment to taking care of their customers. We highly recommend Alamo in Juneau and especially want to recognize Mark and Jacob for their outstanding efforts. Thank you both for going the extra mile!

We travel frequently to destinations all over the country and this location is by far the most…read morecustomer friendly car rental location I have ever been to. The staff are super nice and go out of their way to help you.

What a fun and amazing day. My group absolutely love Unplugged Adventures Jeep ride. The iPad…read moredirections, narrative and stories were super interesting. This was our 6th time to visit Juneau and driving out to all the beautiful locations was a highlight of our cruise. The folks at UA were so helpful and accommodating. One of our party left her prescription sunglasses and they tracked us down to return them. I give them 5 out of 5 stars! Thanks UA. You're the best!

Accommodating, awesome, adventurous! Thank you Unplugged guys for an outstanding, one-of-a-kind…read moreJeep adventure around the jewel of Juneau and North Douglas island. Great stops and narration along the way. If in Juneau, go Unplugged!

Decided to go off on our own at this cruise port and it was the best decision we made on the trip…read more We had a car reserved at this Avis, walked from the cruise ship (about 10-15 min walk). When we returned the car, Avis very kindly gave us a ride back to the ship. Note that the rental price is high, but in comparison to the price of an excursion for five people, it paid off. Overall a great experience!

About half mile from cruise ship docks. We were in a cruise so we walked over…read more The rates were higher than what we booked online months before but was told that the online number was really just an estimate. There was some computer issues so we had to wait for over half and hour to get the car. All the cars were electric vehicle. You will also pay a 25$ fee for them to recharge the vehicle. Full charged vehicle can go about 240 miles. We pretty much only used 1/4 of charge because Juneau is only so big. Lol. Did spot a deer near by before pulling out so that was pretty cool.

I highly recommend this taxi service Karla took us to the glacier while telling us about this…read morebeautiful places she was fun very knowledgeable of Alaska her vibe was contagious. She is amazing.

We called Glacier Taxi and Tours from Mendenhall Visitor Center asking for a ten person van. They…read moresaid no problem, 10 minutes. 20 minutes later we call again asking about the status of the van. They said it's on the way. (They didn't give us a cab number, unfortunately.) We called again after 30 minutes and they said they don't have any cabs available and tried to give us another number to book with someone else. We luckily managed to hail a van that had just dropped off a group so we didn't have to deal with Glacier Taxi and Tours' incompetence any more.

Honestly the two guys working the front desk were courteous and beyond helpful…read more I asked a lot of questions and they helped me out each time. Car was great. No issues.

There's nothing that horrifies me more than the thought of owning a car. Renting one isn't far…read morebehind. I've had the good fortune of always traveling with folks that have primary car insurance and can rent a car without an additional cost. This time around, I had to be a big girl and rent my very own for the first time. Budget was arbitrarily selected for this honor. I easily reserved a car online and showed up the next day about 45 minutes early. It's not surprising that the desk was empty since this is Juneau and I was probably the first customer of the day. (Although it should be noted that the other car rental agency desks were also dead but not unmanned.) However, I consider it divine intervention since a freak snowstorm conveniently commenced during those 45 minutes, and if I had hit the road earlier, I probably would have met my demise in some remote location. When my pick up time hit, two fellows magically appeared and quickly had me on my way. The promised ice scraper wasn't in the car, so I had to trudge all of 50 feet back to the desk. I wasn't a huge fan of my Ford Fusion. I don't know if it had crappy tires or what, but it could barely handle the slushy road conditions during the snowstorm. It drove fine apart from that episode, but I'd inquire about tires if you'll be driving in inclement weather. Drop off was just as painless as pick up, if not more so. I've honestly never dealt with a more laid back or stand-up car rental agency before. The same two fellows barely even looked at my gas receipt, handed me my receipt, and had me on my way again. I was even charged slightly less than the estimated price. And no surprise erroneous charges after the fact! I didn't know it was possible for a car rental agency to behave this way.

I would love to give this place 5 stars and am trying to be fair here, but since the main focus of…read morethis business is the lodging part (according to the name) I have to be true to the purpose of these reviews. Summary: Food is very, very good, staff is friendly for the most part, but the rooms are less than clean. The good: the food is very good (for Hoonah or anywhere else) and this is one of the only places in Hoonah to have a sit-down meal. They bake their own treats like muffins, brownies, cookies, etc. which are great for breakfast or dessert. The establishment is right on the water so you can stroll out at anytime and appreciate Alaska's beauty from just steps outside the door, or perhaps even from some of the rooms. My room faced the road so I am unsure of this. The bad: my room was one of the dirtiest I have ever slept in. There was a coffee stain on my wall that looked as if someone threw an entire cup/pot of coffee at the wall and no one so much as looked at it let alone cleaned it up. Nasty is the only word that comes to mind when contemplating my room cleanliness. That being said, I do believe that I got the last room available during my stay, and I was happy to have it as there was nowhere else. Perhaps I got that room that all hotels/motels have but keep as a last resort to occupy. The bathroom cleanliness also left something to be desired. In all fairness, I did not think the rest of the establishment was overly unclean/dirty, but I will say that the standards in Alaska are on a different level than the lower 48. Perhaps I'm just a prissy, spoiled mainlander. Dunno.

This place is a diamond in the rough!!! The staff is so pleasant and kind!! The food is delicious…read moreand mouthwatering!!! My sheets smelled fresh and clean!!! My view was absolutely spectacular!!! The fishing was amazing and the company was absolutely out of this world!!! I will be back next year for sure!!!