I was disappointed in the lack of communication between Enterprise and my insurance company. I was scheduled with a reservation number to pick up an economy car but, there were no cars available when I got there so, an employee had to drive me home and I couldn't get a car until the next day. When I arrived I was told that there were no economy cars I was given a SUV which wasn't gas efficient AT ALL! Furthermore, I was told the first time I went there that my insurance company would pay only $20 a day for a car but, that wasn't so. When I arrived the next day, I was informed that there was no limit on what insurance would pay since I had been hit by an uninsured driver. *BUT, the employees are personable and friendly. read more

The gentlemen we worked with on 11/3 and 11/5 for pick up and drop off were exceptionally nice and understanding of the awful circumstances in which we found ourselves. All the paperwork was ready and we were on our way in just a few minutes. The same was true returning the car. We really appreciated their kindness and excellent service. The Highlander I had was wonderful! It was clean and in great working order. Should the need arise, I wouldn't hesitate to use them again. We thank them with all our hearts! read more

I have had nothing short of an amazing experience since I started renting cars at the Longview, WA, location. I recently moved from Vancouver, WA, to Longview, and I was really concerned about whether I would have the same exceptional customer service that I have enjoyed for the past 12 years at the Fourth Plain, Vancouver, location. Josh McFarland, Regional Manager, is the real deal! When I contacted him about needing a local rental in Longview, he reassured me that his Branch Manager, Alvaro Melcher, was the best! Two rentals later in Longview, I couldn't agree more. Alvaro and his team are amazing - the attention to detail of the cars is exceptional, and the team working with him is absolutely an A-Team! I highly recommend going to Enterprise in Longview for all of your rental car needs. And if you're in Vancouver, go to any location - under Josh's leadership, you can't go wrong! read more

Odin Phong Assistant Branch Rental Manager in Longview WA provided phenomenal customer service. He was professional and a joy to work with. Odin gave us sound advice on the size of car to rent and did a great job reserving our car. We needed to rent because our car broke down on the 5 freeway. We had a long way to drive and he made our unexpected long drive easier thank you Odin! Much appreciated Sincerely Bruce and Martha Feng read more

I rented a car for my daughter to get up to Seattle to catch a cruise ship. They were easy to work with in Longview. Gave us a couple of discounts too! Then when they got to Seattle, they gave them a ride to the cruise terminal. Excellent service. Still a bit expensive, but I assume that is because it was a one-way trip... read more

Andrew and Kira were awesome from the beginning to the end, very helpful to us while our car was being fixed, I will definitely recommend to rent from them we appreciate them so much read more

Not exactly sure what happened. I have been renting from Enterprise for more than 15 years worldwide and have never had the experience I had with these people. I ended up cancelling the reservation and going to their competition. I would not say this is a bad company but it does seem there is no way around an employee having a bad day. read more

Longview, WA. Enterprise helped me out when my car was stolen. Great customer service!

Great service and probably the easiest car rental I've ever dealt with, Kiera was great, very friendly and fast service

Always a excuse to why they don't have a car available. But they have plenty of cars on the lot to rent but are "not cleaned or inspected."

My vehicle was in the shop and I had a rental car through my insurance. I'm not a big fan of that whole process, but my experience couldn't have gone any better. I was in and out in five minutes when I got my rental car. I was in and out in seven minutes when I returned the rental car. The two ladies working the counter this afternoon were awesome. If I need a rental car in the future, I am coming back. read more

Complete shysters, wife rented a car from them to drive to California to visit a college with my teenage daughter. The initial interaction was good, then while dropping the car off the rental agent walked straight out the door and straight to the front of the vehicle and pointed out a crack in the windshield. (We suspect he knew it was there already) No problem we have insurance for that thru our regular car insurance. So my wife made a claim with our insurance, paid the deductible. We thought no problem. A couple weeks later now we are receiving threatening letters from them stating they are going to charge our credit card. We spoke with our insurance company and they stated "it's under review" which is a standard practice. How much more aggressive can they be? Is this standard practice to treat their customers like crooks? I will never rent there again and would never recommend them to anyone read more

This place is an absolute wreck to rent a car pick up from and if you have any problems with your car pick up or post anything about your issues someone named Chris will message you on here saying he will look into it as he does absolutely nothing about it read more

I loaned my car out to a long-time family friend on January 15th and the snow embankment gave out and caused a small landslide into wheel well and caused him to lose control and flip on highway. We both had insurance through Progressive and I had elected rental car coverage. They set me up for a rental car in Olympia, Washington, which unfortunately is over 80 miles away from home. I picked up the vehicle with breeze after showing ID and letting them swipe credit card. Was driving away with a hybrid within 15 minutes of arriving at their location. My insurance was really dragging on totaling my vehicle and processing everything in my claim. On March 31st, my boyfriend was on his way to work in his own vehicle and extreme weather was causing too much snow and ice on roads. He decided it was unsafe and stopped his commute to work to return home. But after he turned around the car slid out of control and into a guard rail causing significant body damage. So now all we had was the rental car from Enterprise once he had his vehicle towed to body shop. I updated Enterprise of the situation explaining that I may need to keep rental longer than my insurance will pay for. They said that was fine and to keep in contact. I did, and my insurance extended my rental longer so it appeared I may only need the rental maybe an extra day or two. But meanwhile, beginning of February, I noticed I got a fraudulent charge on my credit card from New York. It was the same card I secured the Enterprise rental with. I had to cancel it because the number was compromised. I notified Enterprise of the situation and was thinking I could just give them a new credit card number over the phone. They refused to take the card over the phone and said I needed to drive over 160 miles roundtrip to their branch to update it. I decided to go car shopping before my rental ran out. On March 14th, I called Kyle, Manager, at the Enterprise in Olympia Carriage Loop location and asked if I could go to the Longview, Washington Branch to update the payment method. He said yes. So I went to Longview location and right away was told that they could not do that by the front desk receptionist. Her manager came up and corrected her and said she needed to contact Kyle in Olympia. After they got off phone with Kyle all of a sudden they knew how to process it. So I gave them the key with barcode to car and ran a card. The card declined although I had enough credit on it. I was confused. But decided to just run my debit card. I put in wrong pin number as I had also changed my pin number the same time I got the fraud charge on Credit Card. The ladies at Longview refused to let me try the correct pin number. Claiming it was their policy to not run a declined card twice. I asked if my boyfriend could run his card. They refused. I asked if I could get cash and pay for the deposit with cash, they refused. I asked if they could close out existing reservation and start a new reservation under my boyfriends name, again they refused. The ladies called Kyle at the Olympia branch to explain what was happening and Kyle told them to take the keys from me. I called Kyle and explained I had been renting from them for 15 years and was not trying to scam them. I just had a really long run of bad luck in last month, I was good for the money if he could just let me run the card again. He said his hands were tied. So there we were stuck over 90 miles away from home, we had to check into a hotel before we could get a ride home the next day. I did finally get a call from the area manager on April 8th for Olympia, Washington branch, but never got a call about those rude ass ladies at Longview branch. I remember how they smirked as I was in tears begging them to not leave me stranded. It was like it was total entertainment for them to do this to me. 15 year customer meant nothing to these people. I hope they both get fired. They clearly are not qualified to their jobs, and only got hired for their looks not their skills. DO NOT EVER RENT FROM the Longview location 864 Commerce Ave, Longview, WA 98632 (360) 423-9999 read more

This place is great. Another location gave me a car that smelled like horrible strong cleaning chemicals. They could not fix it. But this location in Longview was great. They got me into a not smelly car and were super accommodating. read more

If I could rate a zero I would. Kira the manager was the rudest person ever. She had no clear instructions on what was needed when asked what to bring to rent a car. She failed to mention the few options of payment. Do not go to this location she was rude and racist. I am new to the community and she made sure I can't rent again. Luckily, I was able to cancel my request before she listed me as not able to rent. I appreciate her trying to speed this process up but my insurance heard my complain and will also be reporting her. I have found a much better place to rent from!! If you are brown, or new to the community I REPEAT do not go to this location or any of them. She will be reported to corporal for unethical behavior and racist actions. DO NOT GO HERE. She couldn't even hold a conversation on the phone and proceeded to mention she could no longer keep the conversation going and so I hung up. She even called my insurance to state she had mentioned important information to me before. My insurance was confused as to why she was acting the way she was. Thank goodness I cancelled my reservation!! Than god I have her card and info to send to corporate they will be hearing from me. Hope you enjoyed reading this Kira! Oh and Lisa wasn't helpful either. Both racist and rude entitled individuals. read more

Wow. Went to the location to pick up my rental car. I had to bum a ride from one of the detail guys because our vehicle was totaled. The Insurance company had made all the arrangements so I felt confident that the rental company would have everything in order and make the transaction relatively quick and painless. Then the obviously low IQ college graduate started throwing obstacles at me that were ludicrous and somehow typical for a person who has terrible customer service skills. Credit cards and matching addresses and unacceptable demands for people who are relocating but have had some bad luck befall them. We moved here recently after my wife was seriously injured by an out of control driver last year. She is still recovering. She was hit and run on Sunday night and it was all we could do to deal with the situation. We needed some help and professional customer service. We did not need to be put through a time wasting disappointing unprofessional clown act. I had to get a ride home from a very nice stranger because I gave the sub par employees a dressing down and pointed out the falsehoods that one of them was putting forth. We have AZ licenses. The young lady behind the counter said she told my wife the necessary steps she needed but when she told everyone involved that my wife has an Oregon license I knew the rest of her story was not valid or true. She straight up lied. I cussed. They were offended. They left me stranded. They did not care. They did not act professionally. They were pathetic and dishonest. I was left to find my own way home rather than pick up the vehicle I was promised. How pathetic that this can happen. And they could care less. Arrogant unprofessional ignorant uncaring obstinate less than moral people. I wonder why they think this is okay. read more

I got A+++ service from Sabrina. She went above and beyond for me. The whole office has a great vibe.

What a great team. I always get the best service. I was in an accident and I was dropping the damaged vehicle off. Sabrina my Enterprise agent drove me to the hospital when I was getting light headed. There is no question now as to who gets my business. Thanks for your excellent service. read more

I've used this rental car company a few times. It is quick, convenient, and the staff works with you to accompany requests. For instance, I was given a car and while driving it I found I really didn't like it so turned around and went back. I was given a different car with no hassle. read more

Well I would highly recommend calling to get service. I got there at 9am to only sign a paper to get myself on as a driver of a van that has already been rented. Waited in line with 1 other person for over 30 minutes while they kept answering the phone and helping them with their needs. We stood and watched as they helped 4 callers before us. Ugh. Once I was helped they then answered another call while I stood at their desk. Poor customer service if you ask me. read more

We were traveling from Seattle to Portland to catch a flight. Our car broke on our way and we somehow managed to get our car go their store. We were worried that we ate going to miss our flight but they made sure that we were back on the road in 15 mins. They were extremely helpful and supportive. Thanks read more

Brendan was so wonderful! Made my trip easy and everyone was so friendly. Car was ready early only took me a few minutes and we where off on our vacation with no hassles. Easiest place I have ever had to deal with! Will be back for all my rental needs and maybe even just for a weekend trip. read more

I've used the Longview store a few times while our cars have been replaced, and the guys have always been very accommodating. I work just a few blocks away, so walk to the store, but they still always offer to come pick me up. Most recently, I needed a car to drive to Medford, as I didn't want to put the miles/gas on my truck. They gave me an incredible rate, so the cost of the rental was almost a wash when I factored in the amount of gas my truck would have used, along with wear and tear. Only complaint I have is that they bundle both keys/fobs on a cable so they couldn't be separated and were too big to fit in a pocket. I'm glad to see Enterprise back in Longview/Kelso! read more

It was a great and easy experience renting a car from Enterprise.. The customers service was definitely a 5 star. We haven't had the need to rent a car in over 10 years. I was a bit concerned. We got a perfect car to meet our needs while ours was being repaired. I would certainly recommend this Longview Enterprise to anyone. read more