Hello Rented a car on the website (9018 Centreville Rd, Manassas, VA 20110). All the whole proces was completed quickly and efficiently. Pick up and drop off went smoothly. I am writing to recommend Mr. D'Angelo (Dlo) service. I had the privilege and pleasure to be his client. He is a professional with politeness, kindness and understanding. Mr. D Angelo's service makes the time both very professional and enjoyable. When you are talking to Mr. D Angelo you feel heard. I cannot speak of him highly enough. All the best, Bozena Kania read more

Wasn't happy with the 1.7 mile walk home after dropping off the car which I top off with gas an hour and a half earlier. Wouldn't even toke her ten minutes, she probably use more than that to use the rest room. read more

I had to get two separate rental cars while my car was being repaired. The staff was extremely friendly and helpful for pickup and return on both cars read more

Worst experience ever. Rented a car on the websites, pre-paid it, couldn't pick up at the airport (had a problem with my card). The manager didn't even try to help. I asked for a refund, he practically told me to f... off. I rented a cart in the next booth (Sixt), everything went smoothly there. My Enterprise reservation got cancelled, and I couldn't get my refund. Called 7 times, got redirected to several departments, they 'escalated' my case twice, promised somebody would call me, but nobody did. Every time I heard: it's all I can do, my department cannot handle this, it's another department, here you go. Worst customer experience onsite, worst customer experience with the support. read more

This review is associated with the location off 9018 Centreville Rd. in Manassas, VA. I received confirmation for the SUV I booked the night before. When I went in to pickup the vehicle, the store clerk stated that the vehicle isn't available and instead offered the opposite of what I requested. The lot had more SUVs than compact vehicles but yet I was told they were booked in advance. I asked if they could check other locations and told me that I needed to call around. I never received a call in advance so I can plan properly. Please avoid this place like the plague as they seem to partake in favoritism and discriminatory practices. Extremely unprofessional and unreliable. They ruined my trip. This booking/reservation service is utterly useless. read more

I didn't like the racial profiling and I also didn't like the fact that they lied about having my car ready. Total embarrassment dealing with their racism but then again, it's typical from certain types of people. I will never return again and I'm going tell everyone I know about this read more

Update to my original review. I got the standard corporate response to a bad review so I emailed them stating my experience/concerns and no one followed up. The lack of follow-up speaks volumes about Enterprise taking your experience/concerns seriously. read more

I've been renting cars at multiple locations for over 30 yrs ( boy does time fly ) and it's always been great service late model cars and trucksand sometimes a courtesy upgrade ..so I'll give it a 9 not a 10 because on one occasion there was a manager with such a poor disposition she should've never worked with the public. That's All Folks !!!!! read more

I had to put my company vehicle in the shop earlier this week - it was going to be a couple of days before it was ready - so I was assigned a rental by the Fleet Management company. The location was fantastic! Right around the corner from the Manassas Dodge dealership. They officially close at 6:00 pm - I rushed to get there before they close - but they did not close the doors immediately at 6:00 pm - which is a good thing as folks were still rolling in at 6:15 pm. The Enterprise agent that helped me was friendly and outgoing, he processed my paperwork and got me going in about 15 minutes or so. When I returned the vehicle two days later, there was no one available to shuttle me over to the dealership - so they told me to drive the rental over to the dealership and leave the keys with the cashier. Great service and no fuss - no muss! read more

Enterprise Rent-A-Car - Car Rental Near Me - Manassas, Virginia

Scheduled a pick up at the auto body shop the week prior called the morning before to verify that they would pick me up at 4 PM. Called enterprise at 4 PM for pick up took them over an hour to get there.. Once picked up I asked the driver why it took so long the auto body shop called at 4pm we were told it would be 15mins! The driver advised well they LIED to you! Driver had to stop and pick up another client on the way. When I finally got to Enterprise I was upset because their customer service is HORRIBLE!! I asked to speak with a supervisor and they were VERY RUDE!! Treated me HORRIBLE then REFUSED to rent me a car!! Because I was rightfully upset ! By this time all rental places were closed! This branch is very unprofessional!! When I asked for the number for corporate I was given 1- 800 rent a car!! Where you can't speak with anyone! Went to Hertz the next day and they were EXCELLENT!! read more

Service at this location is top notch. My rental was reserved for me here by my insurance company after an accident & it was super close to my place. After picking up my rental I realized I didn't quite like how it drove and I asked them if I could swap it out for something else without any extra charges. Maggie & Aaron were especially helpful & told me to come back the very next day and they would accommodate me. I'm very happy with this experience & will certainly recommend this specific location to others! read more

PROS: they seem to have a wide selection of cars. we rented a big utility van to use for my sister when she moved to NYC. prices are definitely fair and staff seems nice. CONS: i wish they were open 24/7.. but i guess there isn't enough business for that. If you're looking for a 24/7 one.. check the ones by Dulles Airport. They're all 24/7. read more

I was having issues in my day and on a busy Saturday they arranged to have me dropped back where I needed to go. Very pleasant surprise and a great help. I will rent again. read more

Great customer service, Lee is a true professional. Needed some body work on the RAV so my insurance set me up @ Enterprise. They picked me up @ Earls BodyShop when they said they would. I got a nice clean Chevy Equinox the transaction was smooth as a gravy sandwich. read more

This is about the location at 9018 Centreville Rd., Manassas, VA. My rating of the location is 5 stars though I've heard they don't always post the 5 star reviews for some reason. Had never been to the Enterprise location before though when I arrived on 01-31-2022 they had enough employees to help everybody. All of the employees who helped me were professional and courteous. Additionally everybody was patient with me when I was asking questions and they were honest in their answers. The car they rented to me was in good shape as far as I could tell and I didn't have any problems with it. When I returned the car there were enough employees at the location to give me a ride back to where I live. My recommendation whenever renting any car from anywhere is to do a video of the inside/outside of the car and also do a video of the mileage/fuel level at the time you rent the car. When you return the car do the same videos when you arrive at the location - that way even if the employees make a mistake or it gets dinged while it's in their parking lot you have a time and date stamped video of the condition of the car. read more

Enterprise Rent-A-Car 9111 Euclid Avenue, Manassas, VA 20110 Moe Kader reviewed recently Quality 0 / 3 I hate to write this review but have to this time around. I have had to rent 3 times from this Enterprise Location. The First two times no problems the third, will be headache, I was picked up late in the morning in a car that I was not going to rent because of the size, I was running late and told the the young man behind the counter just give me the SUV, he said it was just turned in, i took it anyways, no gas in the car, dirty, i didn't care I took it because i had to get to work. I was already running late. So we did the basic walk around, and I threw my stuff in the car, and left, 2 weeks later, i put the car in and they saying I had scratched the roof of this vehicle. " I don't think so" They put a claim in my insurance company, and are trying to pull out money unauthorized now. I spoke to a customer relations person who said we never check the roof our cars, and if it was dirty how could they know i did any damage to it. So I escalated this matter even higher, because they office and employees in my opinion are not helpful, are not courteous, and could careless about a customer's feelings. I am taking this matter higher if they do in fact try to get money out. Stay away from this place, if your insurance company tells you rent from there, rent somewhere else, this office is dirty, dirty, and the cars are worse, I ask is this the reputation Enterprise wants to leave a customer with. I think not. I have tried to call that branch to speak with the person who called me about this and I am told he is always busy. The facts are this when you rent look all over the car or this could be you fighting with Enterprise who is trying to get me to fix something that was already there. Poor service Poor Rates Dirty Cars with no Gas Unreachable Service agents. Moe Kader's profile photo +1 Just an update I have just tried to reach the Area Manager about this issue and waited ovet 5 min.. horrible service!!!! Update Still no contact read more

Enterprise Rent-A-Car - What they are - Car Rental Near Me - Manassas, Virginia

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I usually have no issues with this branch or their very nice employees, but I was very dissatisfied with my recent experience. My car was filthy inside and out. Granted, it snowed 3-4 days prior to my rental, but that was ample time for the car to be cleaned and vacuumed. Additionally, the brakes skipped my entire trip, which was very scary on the highway! In a nutshell, I paid good money to rent a dirty car that had bad brakes or rotors on a trip all the way to PA...not good or safe. Once I arrived at my destination, I parked that car and di not move it one time the entire weekend until it was time to return. My nerves were SHOT by the time I returned. Unreal. read more

If I could give a negative star to this place I would. If you need a rental avoid this place. They are not honest. They charged me for a rental I needed because my car was in the body shop. Even though my insurance covered the rental 100% Enterprise charged my card. Yes, my insurance company called them but Enterprise told them they couldn't reverse the charge once the rental was closed. My insurance is reimbursing me but what a headache. My insurance also said Enterprise should have called them but they didn't. When I called Enterprise to complain about it the manager said she could reverse the charge. She also claimed she met me at another location which wasn't true because she said she knew about my accident from the other location. Well, I haven't been to that location since my accident. So, someone at Enterprise is lying. Also, the car had an odor to it. They didn't do a good job in deodorizing it. Please do yourself a favor and avoid this place. I did file a complaint with my insurance. read more

Needed a rental due to issues with my car. Rented on 1/27/16 a Silver Nissan Note; agent that helped us was Blake I believe. He was awesome; very professional, gave us a better rate than what I pulled up online, he was SUPER QUICK and had us in & out within 10 mins! Enterprise, you better hold on to him if CUSTOMER SERVICE is top priority bc he reflects the "will go the extra mile to make customer happy" attitude. BLAKE personally gets 6 stars; my reasoning for only giving this review 4 stars is because of all the extra steps required if paying with a debit card!! Enterprise used to be SO easy, hassle free and that is why I continued to rent from them!!! It seems as if company policies have become "not so convenient" for the customer, requiring extra documentation and extra steps to get a rental. Need to renew the rental for another weeks so making a trip to Liberia Ave. location this morning. I am just hoping the rental renewing goes as smooth as the initial renting process....hopefully Blake is in this morning bc I know he will do whatever he can to make sure we are in & out. THANK YOU BLAKE!!! read more

Enterprise has mastered the old Seinfeld joke about car rental agencies. They'll gladly take your reservation (and your money if you pre-pay!) but not actually keep the reservation. When they fail to live up to their obligation, instead of doing something reasonable like calling a regional manager to try to resolve the problem, they will tell you to try renting from someone else at additional expense (to you, natch). Save yourself the trouble and just rent from someone else. I guess now I know why Enterprise is rated F by the Better Business Bureau. If you are foolish enough to still try to rent from Enterprise, avoid working with Emily Cox at all costs. While not keeping my reservation, Ms. Cox is apparently perfectly content to keep my money, despite claiming that she will refund it. read more

My husband picked up a rental on Sunday at the local Budget/ Avis center at the Manassas Mall. You could not get anyone on the phone and when we arrived there we were informed the rental was $80 per day for a jetta. And when I called to extend a day they made me call back and then took another 10 minutes to complete the task. After talking to our Ford dealership we were referred to Enterprise on Euclid Ave. I called over and Taylor got the ball rolling, the young man who picked my husband up could not have been nicer or more polite and the manager got him into a truck for half the price of the jetta. My husband said the whole experience could not have been more night and day from his experience on Sunday. Thank you Enterprise for hiring talent for customer service. They are the face of your company. read more

Please read for more information about my experience. So i got into a car accident and needed a car for about a month. When i got here for the first time, i was well greeted with a hand shake and a big smile. Made the office feel like a comfortable environment for me. They set me up right away with a car that was right for me and the price was alright. After about half way into the month of renting the car, while i was getting out of my house for work, the car was gone, apparently it was towed for having dead tags. Well that made me very upset because i had to ask my one of my good friends to take me to work. I went to retrieve my car right after work from the tow company for 150$. The next day i returned the car and explained my situation. They sincerely apologized, upgraded me into a luxury car, and promised that they would reimburse my money within 2-3 weeks. I didn't even have to fill up the Half used tank of gas from the other car. The things i gained that day were just enough to wipe their record slate clean. Now here comes the reason as to why i decided to give it 3 stars, The 150$ dollars that was supposed to me reimbursed to me took 6 months to get into my hands. That is half a year, and nearly long enough for me to apply for a passport and receive it. After the 2-3 week period of not seeing the check come in, i would come back in and check up with them about the check, they would apologize and tell me to expect it next week. Well it did not show up the next week. So i was like, "hey maybe the mail is just running slow ill give them another week". Still did not show up. This exact process happened over and over within a 6 month period. They told me that for some reason something was going wrong with their financial department, but they will continue to get my check to come in. I understood that it wasn't the employees fault that the higher ups couldn't do their job right and getting angry about it was not going to make it come faster. After 6 months nearing in, i decided that i have been lenient enough with them and decided that will act if nothing was going to be fixed. The manager and i were on good terms so he was just as mad that i have yet to receive the check. After about waiting 20 minutes in the lobby the manager assured me that i will receive the check ASAP within a week. The next day it was in the mail. My experience with this company as a WHOLE was not too good, But i would like to give a shout out to their great customer service. If only i received my check on time, i would be able to give them 5 stars! read more

Absolutely terrible. I had to rent a car for around two weeks because someone ran into me. When I picked up the car, the girl handed me the keys and said "here you go" not looking at the car or in it. As I was getting in the car, I noticed the license plate was dented but didn't think much about it since they "know so much" about their vehicles. I go today to drop it off and the man tells me that I don't get my deposit back because I hit someone. Me, shocked, ask him what in the world he was talking about and he said that the bumper was off track and the plate was dented. I told him it was like that when I picked the car up. He also said the girl who gave me the car said I did it when she NEVER looked at the car. He told me it was my fault and that I'm not getting my money back and "we were done talking". Needless to say, I or anyone I know will NOT be renting a vehicle from them ever again. read more

UPDATE: They squashed their claim and closed this accusation. Oh yeah, they also wanted to let me know my account with activity points was once again available for use! REALLY! I haven't returned yet...too much customer service damage done. read more

I used this location with a nationwide after a car insurance claim. I needed to extend the rental a week after nationwide would stop paying. I called for the rate and was told $98 for the week. I agreed, my card was charged and I returned the car Friday as agreed. The next Monday my card was charged $225 and they stated that was the total for the daily rate. I told them if I would have been given the correct amount then I would have not extended. They refused to acknowledge that the associate provided me an incorrect amount or that they made any type of mistake. Do not use them. Frauds. read more

STAY AWAY. Simply awful customer care and service: 1. The representative told me to take the rental to the shop. Once there, I was informed the representative would not be there to look at my car and sign the paperwork to turn it in. I WAS NOT GOING TO TURN IN A CAR THAT THEY COULD DAMAGE AND BLAME ON ME LATER. THAT IS NOT HOW YOU DO BUSINESS. 2. Went to the branch and wasted 30 minutes of my time. Drove THEIR rental vehicle there, someone finally looked at the vehicle to sign it over, and then they gave me a ride back to the shop. 3. They have not yet given me back my $100 deposit. If they do not, I will submit a BBB complaint. read more

I had an excellent customer service experience with Enterprise at this location. My car was totaled in a car accident which came with so many emotions. USAA, my insurance company, got me a rental through this Enterprise. Enterprise scheduled for someone to pick me up at my house and take me to their store. I arrived and within 10 minutes (maybe less), after signing some paperwork, was in my rental. It was such a fast, quick and seamless process. The gentleman who helped me, Colin, was very informative and had great customer service, making my dealing with Enterprise phenomenal. I would recommend this place to others. read more

Just wanted to post another review about ENTERPRISE RENTAL CAR AT 9111 EUCLID AVE. in Manassas, VA 20110!!! I am giving them FIVE-YEP, COUNT THEM FOLKS-(5) STARS this time around!! Now, take THAT to the bank and SUCK IT! No, seriously, as I posted before, "BIG MAN BLAKE"...aka William B. (if he sees this, he might kill me for posting his legal name..lol) HANDS DOWN, Blake is "Da Man!!" I came into the office on Tuesday afternoon to see him personally because he is just....awesome. Someone covered him with "Awesome Sauce" and then topped it with a big ass cherry on top! lol....I have had a rental car for 5 weeks now...yeah, HELL YEAH that gets expensive!!! Crap, with the amount of rental fees I have paid already I could have BOUGHT the damn car by now!! Actually, that doesn't sound like a bad idea...(.....hey Enterprise!!....y'all take Food Stamps? LMAO-just kidding!!) Haha! You know, this entire location here on Euclid Ave....is NOTHING but "The Cool Kids" (Yes, that is a song by Echosmith)! No, but seriously, I have always had great experiences with Enterprise Rental but THIS SPECIFIC LOCATION is by far THE BEST GROUP OF PEOPLE!! They have the best team here!! Everyone is SO friendly and welcoming!! I wanted to give a shout out to Colin (hope I spelled it correctly with one "L") because when I arrived at the office, BIG BODACIOUS BLAKE was not there at that moment but he was to be back in the office at any moment. Colin asked me if I preferred to wait for BIG BODACIOUS BLAKE or if I was on a time crunch, he could get it squared away for me. I was on a time crunch because I was scheduled to be somewhere by 4:00pm so I told Colin if he didn't mind, yes, I would like to 'GIT 'ER DONE'! He put his big boy boots on and took care of me.....swapped my vehicle out also because the plates expired on 2/29. Gave me a newer car, same size and now a better price now that my Enterprise Plus member # has been applied!!! The representatives at this location truly do go the extra mile for their customers...because I am actual proof of that. They have done nothing short of being wonderful to us and making sure we are all taken care of. There is another person in the office that is super nice also but I do not know HER name! She sits right in front of BEAUTIFUL BODACIOUS BLAKE. So, I wanted to give her a shout-out also. Oh....Hey Colin!! Has anyone ever told you that if you grew your hair out, with that facial hair you have, you kinda look like JESUS?? .....I mean I seem to think so....but that is just my opinion :) I see these negative reviews on here about this location and I call BULLSHIT!!!! NOT THIS LOCATION!!! Someone must have been on drugs or something because ALL of the reps that work here are covered in Awesome Sauce....Blake must have spilled some of his Awesome Sauce and these other reps lapped it up like dehydrated dogs with their tongues hanging out and panting heavily on the hottest days in summer!!! Bottom line: If you need a rental car, SHAME ON YOU if you do NOT go to this location.....I mean they do everything short of wiping your a-hole at this office......which is totally awesome but also kind of weird because THIS TYPE OF AWESOME CUSTOMER SERVICE is UNHEARD of nowadays!!! Out of all of the places in this town called HELL....I mean Manassas....A+++ Customer Service is only at ONE specific joint.....The Enterprise Rental Car Crib on Euclid Avenue. Hey Enterprise Corporate: Give all these effers a raise, would ya??????? Sincerely, ONE HAPPY EFFING CUSTOMER WITH A CLEAN A-HOLE read more

Dont go here. Go somewhere else. I had asked for not including their insurance for the car because i had my insurance cover for the trip. The guy said ok and asked me to sign the reciept. I forgot to read the condition for one part and the it was the buying the insurance of the car which I explicitly refused to buy. Great sale man right there. Just lied to your customer. read more

I had a great experience. I reserved a car online on a Sunday and picked it up the next morning. All of my paperwork was in order, the staff was very nice and friendly and my car was clean and new. I was in and out quickly and will definitely be using this location again! read more

Great job guys! We arrived feeling rushed and worried that I would have a car to get to work in the AM because our car needed maintenance. Busy, end of day... and you guys had us out the door with a vehicle in a flash. Thanks for your friendly and relaxed attitude. I don't usually bother to post reviews, but your customer service was excellent and for that you should know you did a great job. read more

Chose this Enterprise because it was within walking distance from the Amtrak station, about 20 mins. I was in and out within 15 min, with a relatively new car, in fact upgraded from economy since they were out of the compacts. Upon returning the car, all the paperwork was accomplished within 5 min and I was given a ride to the Amtrak station. Great customer service. read more

Absolutely love this place, everyone is so helpful and all the employees at this location have amazing customer service. I will never go anywhere else. read more

I would give more than five stars if there was more than five the gentleman who helped me out was very informative and polite his name is Justin I didn't get his last name but five stars on customer service and car was clean and efficient thanks guys. Great service great job if you are customer looking for great service and economic you are in the right location read more

I was very satisfied in the beginning it wasn't until a few days later when the vehicle was towed from my home due to the fact it had expired tags I cannot believe that they would allow a car to leave the lot with dead tags I did not want to get an apology however they did say they would only charge me for a few days not the entire time either way I feel that this is very dissatisfying myself as well as my family have been using this location for quite some time my father's company also uses it for business purposes now after this event they may not have only just lost one customer but possibly an entire company support . If you do decide to rent a car from enterprise I would advise you to check the tags and inspection stickers to ensure that they are current. read more

I was involved in a car accident and my insurance company set up a rental with Enterprise while it was being repaired. I dropped off my car and was picked up by John who brought me back to the office. Wait time was ok, wasn't long and good thing because I needed to get to work. The line at the office was a little long and caused some back up. All in all, they gave me a car and I was on my way. I didn't have any issues with the vehicle so when I dropped it back off the body shop told me that I can drop it off at the shop. I got a call the next day saying they got my car and that they are waiting on some information from the insurance company. I dont know what happened from there but I'm assuming everything was squared away. read more

Hidden Fees, Timothy, Walsh OMG I called 2 weeks ahead of my trip to find out the cost. I even asked "is Hertz or Avis on site with the FBO there at the airport". I usually use Enterprise(I'm an Emeral Customer) so I made the mistake of choosing them. The Cost of the rental $41 but the $50 drop off fee; that I knew nothing about til I got the bill was terrible. I recommend Avis now in Manassas. Even the Dullis Aviation (The FBO) felt bad for me and apologized. I'm so dumb; I even filled the car (Dodge Dart) up more full than when I got it, trying to be a good customer. I was a sucker! Please use any other Rental at Dullis Aviation. Also as note...No customer service to my e-mail or phone call as an apology of the confusion. DC is already expensive and you feel like who really cares anymore. read more

My personal car needed mechanical work, so I needed a rental. Enterprise (Euclid Ave, Manassas, VA) was fantastic! I called the same day, and they had a vehicle ready for me. They were flexible working with me daily because I wasn't sure how long I needed the rental for. They even picked me up from my nearby auto-shop and dropped me off at the end. They made a possibly unpleasant situation so much easier. The staff was very friendly and professional. We've used them before and we will use them again. Thank you! read more

This place gets 5 stars simply for how amazing Blake is...He will assist you with whatever car rental you need from beginning to end. He really goes out of his way to ensure his customers are satisfied with their experience at Enterprise. I was almost shocked when I heard that Blake WASN'T the manager of this location because of how great he is with customers and how knowledgeable he is when it comes to this industry. Thanks again for the great customer service Blake, we will be sure to continue business with you! read more

My parents and my company have rented from this location since it was really one of the only places to rent from that was close enough. We never had a problem with the process of a rental but this time, I rented on my own and was very disappointed and shocked to also find out that they did the same to my step-dad without him even knowing. The big problem that they really need to fix is making sure that whoever is checking out the car and giving it should always ask what kind of coverage we want and if we will be going through our insurance or not. These guys failed to ask me that and I blindly singed the papers without being told that they wouldn't give me my deposit of $200 back when I returned the car because they signed me up for basic. I specifically told the man I wanted to do what my parents do which was go with the insurance. A girl claiming to be the manager named Nichole said that since I signed it, she wasn't refunding me anything and had the nerve to get an attitude with me during the process. All she said was to go or call back on Monday so she could talk to someone, which I wasn't able to call till Tuesday. I spoke to a guy named Matt who told me Nichole no longer works there (surprise surprise) and told me pretty much the same thing but added that also because apparently, my dad rented in november and was charged the same without him knowing. Since it was a business card, he didn't really see much of a change in the charges so wasn't able to catch it. Well, I'm stuck here with only $65 back of my $200. And guess what, I will never be renting from them again. This rental was for a vacation I finally got after 4 years of working and they totally ruined it just by doing this. They really need to teach their employees to make sure they ask everything properly and not skip and make people sign to scam them and get more money out of the rental. What kind of family owned business is that? read more