I prepaid for a premium SUV, a Ford Expedition Max, more than two weeks ago, but Budget failed to…read morefulfill its promise. The night before my trip, they called to say my car would be delayed until 11:00 a.m.-12:00 p.m. instead of 10:30 a.m., and I agreed to wait. At 11:00 a.m., an agent called and said the company had sent him a 12-passenger Chevy Express van instead, and that I had to accept it or my reservation would be cancelled. I felt I had no choice but to at least look at the van and try to request a discounted price. The van was old and dirty, and it looked like it had been used in the commission of a crime. It had a strange odor, as if something had decomposed inside, and there were stains on the upholstery that looked like dried blood. It had clearly not been cleaned or vacuumed, and it seemed as if potential evidence from a serious incident could still be present. When I checked the back to see if the seats could be adjusted, a section fell apart, making it look as though a struggle had taken place there. I immediately asked for a refund because there was no way I was going to leave my fingerprints or DNA in that van. It is unbelievable that a rental company can effectively cancel a prepaid reservation, offer such an unacceptable replacement, and derail a trip with nothing more than a simple "sorry."

Please don't rent from budget,They are crooks who take money from your account without your…read moreknowledge saying it's a credit card hold,But they never return my money,They charge you $250 if you don't vacuum the car out and the customer service is the worst.The people on the phones are very mean to African American people.I suggest you rent elsewhere.

I can't speak highly enough of Enterprise Rent-A-Car ( 7823 Sudley Road, Manassas, VA 20109) and…read moreIlyes Regaya, Manager. The entire experience, from the moment I walked in, was fantastic. Mr. Regaya was friendly and efficient, and he was not only knowledgeable but also took the time to address all my questions and concerns. I left the Enterprise Rent-A-Car feeling confident in the attention I received. If you're looking for a rental car with a compassionate personalized service, look no further than Enterprise, 7823 Sudley Road, Manassas, VA 20109

the worst customer service I have was in waiting 30 minutes to talk with someone about booking a…read morecar no body responded when I went to local branch the took my 2 hours

On 01 March 2022, I received an email from Avis informing me that the rental car that I had…read morepreviously reserved for the following day in Utah (reserved two months prior) was no longer available.  I had already paid $80 toward this vehicle for collision insurance.   That same day I spoke with an Avis Customer Service representative during a recorded Case Conversation and he specifically advised me to reserve and pay for a similar sized and equipped vehicle at any other rental car company, and that Avis would refund me the difference in price.   On 02 March 2022, I was able to purchase a rental agreement with another company, with a total price paid that was $122.86 more.  I was forced to pay this extra price solely because of Avis carelessly giving our reserved vehicle to another customer. After countless email exchanges with Avis Customer Service, and after being repeatedly denied the ability to speak with a representative, I was finally able to get someone on the phone on 29 March.  During my phone conversation I learned that the initial representative had provided me with false information during my initial phone conversation. Further, Avis went out of their way to make customer service process almost non-existent and difficult to reach. Needless to say, I will never use Avis again, and strongly recommend others to use a different company.

Do not rent from this location. The office is closed. The office use to be located inside Sears…read morebut it closed. Avis is going their business outside. They had a clerk waiting in the vehicle and explained how the sears closed and they are moving but with licensing it's taking awhile. So today we had a return time for 10am. We got here at 940 and it's now 1028, and no worker is here. We have called multiple time the numbers listed, and the greeting says, voicemail is full. Not sure what is happening

Hello Rented a car on the website (9018 Centreville Rd,…read moreManassas, VA 20110). All the whole proces was completed quickly and efficiently. Pick up and drop off went smoothly. I am writing to recommend Mr. D'Angelo (Dlo) service. I had the privilege and pleasure to be his client. He is a professional with politeness, kindness and understanding. Mr. D Angelo's service makes the time both very professional and enjoyable. When you are talking to Mr. D Angelo you feel heard. I cannot speak of him highly enough. All the best, Bozena Kania

Wasn't happy with the 1.7 mile walk home after dropping off the car which I top off with gas an…read morehour and a half earlier. Wouldn't even toke her ten minutes, she probably use more than that to use the rest room.

BEST DETAIL JOB I'VE GOTTEN! The guys at Novare Auto were…read moresuper knowledgable and friendly. Will definitely go here again in the future. 10/10 recommend to anyone who wants a nice detail job. They have a variety of services.

From the owner: Paint correction, paint protection, ceramic coating, and auto detailingread more

Finding a good auto shop can be frustrating, exasperating, and hands down difficult. I recently…read moremoved to the area and this place is nearby and had good reviews so I figured I would give them a shot. They have been wonderful!! First, I called and scheduled an oil change and emissions on one of our cars. It was scheduled for two days later. Dropped it off, waited about 30-40 min and then done! Best of all they did not try to make me do a bunch of unnecessary things. Paid and I was out. $99 for an all synthetic oil change was very reasonable. Second, I had two flat tires. I had my insurance roadside tow my car down the street here. They called to let me know one could just be repaired but the other one should be replaced. We replaced both tires and got an oil change. Everything was done by the next morning. Prices were reasonable and service impeccable. They picked me up to get the car. Timmy always provides above and beyond customer service and really makes you feel like a valued customer. I have been to so many auto shops in Loudoun County and none were as honest and convenient! I'm so glad we found a reliable place nearby with such excellent service!

I've been here numerous times now, probably 3-5 times total. Including right this moment . Even…read morethough they're a few mins past closing time, they gladly took me . Most people have an attitude and are rude when you come in a business while closing . Not these guys. 11 out of 10 stars. Always find and fix the issue fast and with great care . Zero complaints . Friendly smiling staff as well! Definitely recommend .

I purchased a used 2024 Ford Transit from Insider Auto #2 in December, paying over $31k,…read morespecifically because I wanted the peace of mind of buying from a dealership instead of a private seller. Unfortunately, that peace of mind was not delivered. Because the vehicle was purchased in Virginia, I was later told that Insider Auto #2 could not handle the Maryland inspection, and that I would need to take care of it myself. When I attempted the Maryland state inspection, the van failed due to a Check Engine light, with multiple diagnostic codes, on a vehicle with less than 30 days since purchase. When I escalated the issue and spoke directly with Guillermo (manager), the response was essentially that "these things happen" and that I would have to deal with it on my own. This is not what most buyers expect when purchasing a vehicle from a licensed dealer--especially a work vehicle like a Ford Transit. Yes, it's a used vehicle, but buying from a dealer should come with accountability and post-sale support, particularly when problems appear immediately after purchase and prevent inspection and registration. I'm leaving this review to be transparent with future buyers: If you're considering Insider Auto #2 and any of its affiliates, make sure you clearly understand what support (if any) you'll receive after the sale, especially if you are registering the vehicle out of state. Be aware and do your due diligence.

I drove two hours away to grab a vehicle They had listed spoke with the sales person and the…read morefinance manager. The finance manager gave me his word. The vehicle was in pretty decent shape. He told me it passed the safety inspection and everything was up-to-date. I had to get it inspected in Maryland and to my surprise the brakes failed horribly. The brakes had No pad left. I'm not even sure how safely made it home. Called the dealership to see if they could make it right, a week and a half went by. No one called back. Once I finally spoke with the finance manager, Alex, he was very rude. And also tried to bully me and tell me I was a liar. (See the pictures below) They told me the truck was as is, and I should've looked at the truck before I left. Even after they told me the truck was in really good standing. Do not trust these people whatsoever have your vehicle thoroughly inspected before you consider purchasing anything with them. It appears they are doing patch jobs to vehicles and not doing honest business. You can see the old brake pads next to a set of new brake pads, needless to say the truck needed $700 worth of brake work, by the way that does not pass Virginia state inspection like they told me it did, I did notify the Virginia state troopers and they are investigating. I gave them a copy of Maryland State inspection date miles and inspection results. which clearly isn't matching up to what they said.

My 21yo son has been wanting to buy an Audi for sometime and we found Autotrademark online. My son…read morecame from Norfolk and dealt with Farhan and he couldn't have been happier! He made the transaction very smooth and highly recommend this company. Great price and very well represented car online.

AUTOTRADEMARK,they are GREAT,full of beautiful manners,they HONOR everything that they offer,the…read morecar that i bougth is clean,look like brand new ( 2008 ) title clean...,mr Abbas its a gentleman that help me every moment of the buying,never pushing to do the deal,he just want the customer be happy with the choosen car ,,the general manager or owner,is an awesome guy,he personally took my car to replace the windshield with no cost,,,THIS GUYS ARE HONORABLE AND EXTREMELY DECENT,, Thank you