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    Enterprise Rent-A-Car

    2.6 (54 reviews)
    Closed 9:00 am - 12:00 pm
    Updated a few days ago

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    This is the employee who should be fired.
    Daniella T.

    I have traveled extensively and constantly rent cars. This is by far the most appalling customer service I have ever experienced. I rented a car, and started calling first thing in the morning to confirm. No one picked up the phone. When I arrived, there were multiple cars, being returned, but the rudest, I have ever met told me that there were no cars for me despite having a reservation after more than 30 years of renting from enterprise, I am changing companies.

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    4 months ago

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    6 months ago

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    1 year ago

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    9 months ago

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    6 months ago

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    8 years ago

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    2 years ago

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    8 years ago

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    5 years ago

    Regional Mgr got involved . Had some issues but he resolved them. Should have the right car discussed available tomorrow.

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    3 years ago

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    4 years ago

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    10 years ago

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    7 years ago

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    11 years ago

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    11 years ago

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    7 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    11 years ago

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    9 years ago

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    12 years ago

    These guys are great....got me in and out fast. Fair prices. No hassles, no proble, no worries. = 5 stars

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    8 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    13 years ago

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    11 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    How can I pay for a rental that my niece will drive, i.e. my credit card but her driver's license?

    Don’t See Your Question? Ask Away!

    Review Highlights - Enterprise Rent-A-Car

    All of the guys inside (Matthew, Torrance) and out (Gerald) are a great asset to your team.

    Mentioned in 3 reviews

    Read more highlights

    National Car Rental

    National Car Rental

    3.3(148 reviews)
    7.3 mi

    Super easy return experience…read more I wasn't enthused about having to leave the car without having anyone come over to go over the charges with me, which did turn out to be an issue as there was a surprise, but it was easy and fast and super easy to find at the airport with just signage and it's a short walk to the ticketing/baggage/etc. areas once you drop the car. Love smaller, regional airports.

    Not happy with how this branch treated me and how it chooses to enforce its policies. For context…read moreMemphis is an area i travel to frequently for work and have had 10+ rentals from this location in particular. I arrived from a late flight and provided my documentation upon exit from the garage, and this branch chose to deny me my rental because of my temporary drivers license being slightly older than 30 days old (delay from DMV, but temporary license was still valid and would remain valid for the duration of the agreement.) This policy in and of itself i find ridiculous to arbitrarily decide when to honor a government issued document that hasn't expired, nonetheless i would accept this if the policy was well communicated. Nationals corporate policy states it accepts temporary drivers licenses as long as you provide additional forms of ID (i provided both my original expired license and passport with the temporary paperwork). The corporate policy is all focused on verifying identity, which i provided adequately. Unfortunate this how this branch chooses to treat its loyal customers.

    Photos
    National Car Rental
    National Car Rental - 40+ people waiting on cars

    40+ people waiting on cars

    National Car Rental - No cars in the Emerald asle

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    No cars in the Emerald asle

    Alamo Rent A Car

    Alamo Rent A Car

    3.0(83 reviews)
    7.3 mi

    Alamo Rent-A-Car in Memphis…read more From start to finish, our experience with Alamo in Memphis was top-notch! Marcus got us off on the right foot by helping us find the perfect vehicle for our family reunion a Honda Odyssey, which was a fantastic upgrade from the Pacifica we originally expected. The real star of the show was Miss June, who made us feel like family from the moment we met her. She not only welcomed us with open arms literally but also gave us fantastic recommendations for local restaurants and attractions. It was like getting a warm Memphis welcome from a long-lost relative! When we returned the car, Victor ensured everything wrapped up smoothly, making the entire process seamless. All in all, we had an extremely positive experience. Five stars, hands down, for the wonderful team and the fantastic service at Alamo in Memphis got my pictures I would have more but Mrs. June got me wrapped up in her stories I wish I recorded it...

    Other than, the extremely long wait which was about an hour and half, everything else was nice…read more The lady who checked me in, was very nice but thought that I was probably a youthful human trying to get a car. She questioned me to be sure I was me, even after printing out the documents and while holding my ID and my real credit card. She asked me a couple of times , my information as stated on my ID and on the paperwork. I prepaid for everything, weeks before my arrival therefore, I'm not sure why she treated me like I was trying to break into ft Knox. I low-key wished that everyone was like her because, she was very professional and did her job as if, she owned the joint. If everyone were like her, we'd never have fraud going on. I noticed that she didn't treat others this way which was a little questionable but I could only think that it was probably because I appeared to be a youthful human trying to rent a vehicle under someone else. I didn't take it Personally but did wonder why me. Lol The 2 lady's who worked this shift, were moving as quickly as possible. It was nice that a 3rd fella joined the 2 ladies to help speed up the line because that was a super long wait. They all deserve 7 weeks off with pay honestly because they worked hard! I tried to "skip the counter" as I always do when renting vehicles but, it never works online when signing up with Alamo and on top of that, I find that, you still have to go to the desk to go over everything again anyway... please fix this system before the winter Holidays. Sheesh! It's really nice when you're able to skip the line and walk right out to get your vehicle! I found that no one was able to sign up during this trip and that we all had to wait in line to greet our car and keys I was grateful to be able to get into a brand new vehicle with only 7 miles on it! I was the first to drive it and loved it!!! When I walked out to get the vehicle, the car attendant was bringing a car up to another customer but made me walk all of the way to the front of the garage after pointing for me, to go get my vehicle. WOWWW!!! I was like, "oh so you're really going to make me walk all of the way over there with my broken wheel suitcase, and carry on bag, to get my rental" lol What a rough experience!!! Happy it was a brand new vehicle #Blessed #Blessed I will definitely need to look more grownup returning here, so that, these humans respect their elders sheesh!!! The only problem was that as I was driving out of the airport and already on the freeway, I noticed that the hood was up, in which, I ended up having to get off in a sketchy part of town to close it, at a gas station surrouned by police who weren't in site. A homeless guy sitting on the step in front of the caios seen me get out of the car and told me to be careful because, someone might kiss me, but take the car. Lol I shut the hood down, locking it, and jumped back into the suv and zoomed outta there fast, quick and in a hurry! It was super late/ early morning out and humans were coming from bars and clubs I reckoned. The SUV itself was nice and served it's purpose. I'd rent with ALAMO again as I've done many of times but next time, I'll try to look more grownup, to avoid the interrogation. Lol I'm just glad that our plane landed before closing time because Alamo was closing as I was leaving in the rental. The lady at the gate who checked me out of the lot, was amazing and such a sweet human. She deserves a year off with pay because she was just a great soul. I'll be returning and when I do, I'll try to get there earlier. Hopefully by then, the "skip the line" will be working properly without pause. Thanks to the entire crew except for MRS YOUR CAR WAY OVER THERE, GO GET IT I would've given you guys 5 stars had " skip the vounter" worked

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Avis Rent A Car

    Avis Rent A Car

    2.1(11 reviews)
    14.1 miCordova

    Every time I need to rent a car at Avis this location never disappoints me. I had the honor and…read moreprivilege of meeting the owner. He's extremely knowledgeable, professional and very customer service oriented. When I first walked through the door I had a attitude because of something which didn't have anything to do with this business. The owner continued to be kind and helpful to me with a smile. Once I finally calmed down and apologized to him for my behavior. He thanked me for apologizing and told me it was nice of me to apologize. The business was clean and my car was extremely clean also. I love this particular location because it's close to my home. Due to my overall experience from beginning to end being exceptional I informed the owner he now has a customer for Life and I definitely rent a great of cars for personal and business purposes. Take my word Cordova whenever you need a rental please contact Avis at this location.

    Had a nearly identical experience to Kimberly B. & Michelle C. Made a reservation a week in…read moreadvance, via Kayak, having already paid in full to pick up a car from this location. When we arrived they told us they did not have a car for us and that there was nothing they could do. Prior to picking up the rental car we received multiple confirmation & reminder emails telling us to pick our car up. They made no attempt to email us beforehand and let us know that there was a lack of availability on their end. Additionally, once they told us they did not have a car for us they did not offer to give us a refund (until I asked about it) or help in any way other than saying "you can try calling this 1-800 number to get a refund". The next several hours were spent attempting to get a refund from the Avis 1-800 number and locating another rental car at a different location so that we could get on with our travel plans. A terrible way to start a road trip and a baffling customer service experience, unlike any I've had before.

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    Avis Rent A Car - He's working... They stay "busy" lol... Good place though

    He's working... They stay "busy" lol... Good place though

    Avis Rent A Car - Entrance

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    Entrance

    Dollar Rent A Car

    Dollar Rent A Car

    1.3(52 reviews)
    7.5 mi

    Oh friends, this rental was a doozy! Let me start by saying that I travel extensively for business…read moreand rent almost exclusively from Dollar, maybe 30-40 times a season ... so I am very loyal to the brand, and 9 times out 10, the rental is just fine. OK. They've been pushing 'Check-in online and skip the counter', so that's what I did. I had an 8pm pickup on Sunday, Nov. 17th. I received my initial agreement from Dollar (pictured) and then a follow up email telling me what space my car would be located (Pictured). So far, so good! When I arrived, my beautiful silver Nissan Altima was waiting for me. Only one tiny problem. Every Dollar staff member had gone for the day, including the person who mans the security hut on the way out. So there was NO WAY to leave the parking garage! Additionally, there were two other reservations walking around, also with a very confused look on their faces. So knowing that there were 3 outstanding reservations that evening with 8pm pickups, the staff at this location just up and split! I ended up renting from Hertz and the other two from Avis. Now here's the kicker. The next day, I received a receipt for my car rental from Dollar ... even though the car NEVER left the premises. Additionally, someone altered the mileage to make it seem as though the car was driven 121 miles. (See pictures with red circles) I'm pretty sure they were trying to cover their butts for screwing up ... but whatever the reason, it's still pretty skeezy. I have reported the incident to Hertz Corporate. Bottom line, based on my experience and the reviews of others, I would avoid renting from the Memphis Airport Dollar, if possible. Thankfully, there are many other options at this location.

    This was the WORST! We waited 2hrs for a car and the customer service was TERRIBLE!…read more NEVER rent from location.

    Photos
    Dollar Rent A Car - The long line of people out in the heat in humidity!

    The long line of people out in the heat in humidity!

    Dollar Rent A Car - Road Kill

    Road Kill

    Dollar Rent A Car

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    Enterprise Rent-A-Car - carrental - Updated June 2026

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