I haven't rented a car in many years, but I found myself needing transportation due to car issues…read more I was unaware that Avis and Budget were under the same company. I made a reservation for a vehicle from Budget's fleet and was able to utilize a discount through USAA. The store is small and is near Randall's in the Silverlake Village Shopping Center. They're open daily, though they have limited hours on the weekends. The inside looks like it hasn't been updated since the height of the pandemic. There's only 3 chairs spaced 6 feet apart and they have huge plexiglass barriers in front of the counter. The reflection from the windows and plexiglass made it difficult to actually see the service agent. Michael was the employee who helped me when I picked up the car and dropped it off. I reserved an intermediate sized vehicle (Toyota Corolla or equivalent). Michael gave me a 2025 Mazda CX-50. It only had 300 miles on it and still had the new car smell. The owner's manual hadn't even been opened! This car was extremely nice and drove really well. Michael went over the guidelines of the rental including potential fees. I had initially rented for 4 days, however he extended it to 5 days. I was under the impression that I had until the end of the week as he informed me that it would be due on Friday at noon. It wasn't until I had dropped off the car and paid that I noticed that the due date was actually on Thursday, not Friday. When I returned the car on Friday morning, he told me he thought I was bringing the car back the night before. I told him that I thought it was due on Friday and he said that it was, and I brought it back on time. When I reviewed the itemized receipt, I saw that I was charged an extra day plus the late fee. I don't know if this was an honest mistake, but I'll give him the benefit of the doubt. As nice as he was, it was incredibly annoying to discover the late fee. I should have double checked the paperwork instead of taking his word, so that's ultimately on me. If it weren't for the mix up on the return date and subsequent late fee charge, this experience would be 5 stars. If I rent again from this location, I'll be sure to take a closer look at the due date.

If you ever deal with Michael his attitude towards guest is absolutely horrible. I spoke with a…read morewoman of African decent on the phone to book my reservation this morning. Everything went smoothly I even provided all the needed information for my reservation including my age. I asked about the under 25 fee she told me there wasn't one. When I went to check out in the morning with Michael he was rude and non understanding. They didn't have any vehicles available but why would the women book my reservation for 8:30 if they had nothing inventory. Partially because he just didn't seem to want to do his job. Because when my mother called after I got back to her vehicle his tone and demeanor was completely different than when I spoke with him in person. I came back after my first shift to pick up now what's possibly available sedan. He gave me the run around about using debit. As well as credit. I will not give my business here as long as he works there. The communication between the team is poor. 0/10. I would not recommend this place to any of my neighbors here in Pearland .

Excellent Service,entire staff goes above and beyond with a very Professional Attitude !!…read moreAlex is the King in my Book !! I would recommend this Enterprise Location to anyone needing a rental .... Thank You for making things easy and convenient !!

part 2 of this review…read more She responded, "No." I cannot adequately express how embarrassed and humiliated I felt at that moment. The tone and volume of her voice were unnecessary and unprofessional, particularly because there were other customers present who could clearly hear the conversation. I noticed the expressions on some of the customers' faces, and it was obvious that they were shocked by the way the situation was being handled. I want to make it clear that I understand employees have to follow policies and that vehicles may not always be immediately available. I was not upset because I could not get the exact vehicle I wanted. My concern is how I was treated and spoken to as a paying customer. Before leaving, I spoke with another customer who was in the waiting area. I asked if he would be willing to speak with me outside because I wanted to ask whether he would be willing to serve as a witness regarding what had occurred. He agreed and told me that I could provide his information if necessary. His name is Albert, and his callback number is (832) 677-$!#*. My Experience at the South Loop Location I also want to point out that my experience with another Enterprise location the very next day demonstrated to me that this situation did not have to happen. On Saturday, August 15, 2026, I contacted the Enterprise 06C3 - South Loop location, 1406 S Loop West, Houston, TX 77054. They were able to assist me with getting a rental vehicle. I had to arrive by approximately 12:45 PM because the location closed at 1:00 PM. I work at a hospital and had to come during my 30-minute lunch break. I explained my situation to Yenny, including that I only had 30 minutes available. She assured me that she would do everything possible to get me into a vehicle as quickly as she could. I also explained to Yenny what had happened to me at the Pearland location the previous evening. She repeatedly apologized and told me that this was not how Enterprise treats its customers. Kimberly, who assisted me with the vehicle walkthrough, was also extremely kind, professional, and apologetic regarding what had happened at the Pearland location. I want to specifically recognize Yenny and Kimberly because their professionalism and compassion showed me that Enterprise does have employees who genuinely care about their customers. Their treatment of me is the reason I am still willing to consider using Enterprise for future rentals. There is also an advertisement displayed on the wall at the Pearland location that states: "Putting you first is our first priority." I intend to attach a photograph of that statement to this email because, unfortunately, that was not how I felt I was treated during my experience at the Pearland location. I am respectfully requesting that this matter be reviewed and addressed with the appropriate management team. I would also appreciate a response regarding what steps will be taken to address my complaint and the customer service concerns I experienced. Again, my complaint is not simply that I was unable to receive a particular vehicle. My concern is that I was spoken to loudly and disrespectfully in front of other customers and ultimately told that I would not be given a vehicle and could leave. I believe customers should be treated with professionalism and respect, even when a difficult situation occurs. I appreciate your time in reviewing my concerns, and I look forward to hearing from someone regarding this matter. Sincerely, Ms. Oliver

Horrible customer service came in 5 mins before close time door was already locked. Told me if I…read moreleave me vehicle there it would by towed.

Travis gave terrible service, my car was dirty, then he insisted I could not bring my TADSAW…read moredonated and trained service dog into the rented vehicle. He even went as far as to write it on the rental agreement as if I was going to listen to that crap. Come on Travis, do some studying... I was actually embarrassed for Hertz by his total lack of ADA knowledge and his non-existent customer service as a whole. Long story short, I took the car, put my dog in the the car anyway, and told him to challenge me. I then left my accreditation paperwork and an ADA law refresher, and asked nicely for the manager to call me. But, you guessed it-he's also a scared little boy who can't pick up a phone. Listen princess, I'm a combat veteran who has seen more in a combat zone outhouse than you have your whole life. My service dog actually keeps me from stomping pieces of sh*t like you into the ground. You should thank him and definitely give him a pass. Thanks.

Great service. Fast and reliable. Made the whole process of renting quick simple and easy. Highly…read morerecommend.

there employees show too much skin. I have kids and a…read morehusband i find that disrespectful and gross. Honestly I didnt know it was a rental service until my neighbor mentioned it.

Had a great experience at this location. Prices were incredibly reasonable and was able to rent a…read morecar for 5 days for only $120 using their weekend special. We got upgraded from a Ford focus to a 2019 Toyota Corolla for only a few bucks more per day. My only critique is that the car wasn't cleaned very well before we picked it up. There were quite a few stains inside and scratches on the outside. Service was top notch. All the employees were professional and took time to answer all of my questions. I had to extend from 3 days to 5 and they took care of it seamlessly. I see a few other folks have had bad experiences here, so maybe I just got lucky, but personally I think this location really did a good job of representing the brand. It's because of locations like these that I keep renting with Enterprise, despite a few negative experiences of my own at other locations. I'd recommend giving them a shot.

The branch manager Brian Mendoza is horrible at what he does he's a real scam artist. Geico…read moreapproved me for a full size he had a personal issue so decides I deserve the least of the vehicles or nothing. I Drive a pretty big size car(Challenger) what. these photos are what Geico approved what they offered and what I drive. no enterprise. check your tires and registration when renting from Enterprise especially this location.

I made an appointment at 8am and dropped of my truck for the check engine light. I was told I…read moreshould hear from someone by noon. I called at 230 since I had not heard from anyone and they told me to give them a few more hours. I call back at 430 since again I had not heard from anyone. I finally spoke to a mechanic around 445 and said they were currently looking at the truck. I don't understand what making an appointment does for dropping off a vehicle if it doesn't get seen till 8 hours later

Stopped by here yesterday after my Jeep rattled weird when I was braking. They quickly took my jeep…read moreout and drove it to check for problems and checked my brake pads and rotors all free of charge. They were so kind, helpful, fast, and fair - a hard combination to find for auto shops these days. Will definitely be back!

I have used this team literally hundreds of times. They have never missed a pickup. Early mornings,…read morelast minute requests, delayed arrivals, even early arrivals - they are always available and on time. The drivers are friendly and vehicles are nice. I don't use anyone else!

Salek waited for six hours due to flight delays and was so understanding and personable! Met me…read morewith a smile and a cold water after a long day. 10/10 recommend

The car wash broke my mirror cover and sent it flying on the lawn. It was the outer shell and got…read morescratches. This was a $15 wash. They made us write a letter for the problem, apparently they need 'corporate office' to send the video. I don't really buy that they need corporate office to examine and send them pics of their web cam. The wash itself was mediocre and it costed me way more than what it should. What about the damage caused to the existing shell ? They sent a photo but that's not good enough, I am still waiting for the video. The video will show the cover flying out of my car as I exit.

The prices online are nothing like the prices when you arrive. The detail packages are $9 each, and…read morethen there is an upcharge for larger vehicles, which is also not posted online, except for cars with 3rd rows. My services I had planned would have been $48 more because of these discrepancies. The kid at the register didn't care at all when I pointed it out. I just said never mind and left, but I firmly believe businesses should honor the prices and services they advertise. I went to a different car wash. I can't say the other locations have different prices between their websites vs in stores. https://ishinecarwash.com/PearlandTownCenter