Grateful to the Alamo team at PVD for an exceptionally smooth rental experience. Check-in and…read morecheckout were efficient, I received a complimentary upgrade, and all questions regarding vehicle condition and billing were clearly addressed. The vehicle was clean and well-maintained, and the overall service was professional. Special thanks to Lexi for walking me through the rental process and for her friendly, helpful attitude!

Very pleased with this location. We rented a car through Costco travel, which I also highly…read morerecommend because the second driver is included, and we had our choice of Alamo, Budget, Enterprise, or one other company, I believe. Due to its high Yelp reviews and low prices I chose Alamo and I believe I made the right decision based on this trip. After you get your luggage, follow the signs and eventually you will end up across the skywalk in the car rental area. There was a bit of a line but eventually we made it to the front and we were given a booklet with our info on it. From there, you proceed into the garage and Alamo is on the 5th floor. We paid about $500 for a 5-day rental and we had selected a standard SUV, which was marked as being a Ford Edge or equivalent. I'm not sure if they were out of the standard SUVs that day or something but they ended up giving us a Ford Explorer instead, which was rather huge but a super nice car; it had adaptive cruise control, navigation, and tons of legroom. To return the car yesterday, we followed the signs off of Post Rd. or you can plug in Alamo's address into your GPS, and you drive the car back into the garage, an employee scans it, and you gather your things from the car and walk back across the skywalk into the terminal. Very easy. Based on this experience I would definitely rent from Alamo again, specifically this location if I was in town.

I chose this rental car service from Priceline it was a weekend rental. I chose the airport…read morelocation for convenience. Easy to find the entrance to the rental and the counter. The young man at the counter was respectful and friendly. Service was fast. I paid online thru Priceline so all I had to put was a $100 security with a major credit card. I did have my own insurance so I was able to opt out of theirs. Mileage was unlimited. One thing I did like which I have never experienced with another rental company was that they allow you to pick your own in my case SUV from a row available which I must honestly will say was tough to chose. Two things I did not like was no XM radio nor do they have the option of charging a daily fee for unlimited tolls. I was going to NYC so not having the option meant they would bill me for all tolls I went thru. They do have the option of paying a gas charge of $2.95 a gallon if you don't want to fill the car on return. The return process was also smooth. I would like to acknowledge Jack and Darrian one took care of me at the check in counter and the other helped me when I was looking at the vehicle options to choose. I would rent from them again if it's a local rental that has no tolls.

Very disappointing rental. Pay close attention to the charges. They definitely try to nickel and…read moredime you. It seemed as if I was charged for the previous rentals charges. I didn't complain. When I received a survey I responded with low scores and a short message. I was then contacted by the manager. Their Tri-Branded Area Rental Manager reached out to me and addressed me by the wrong name in my email. (My email is my name) after I called her out on she addressed me by the wrong name I never heard back. Great company but this location is lacking and it starts with the manager. Again pay attention to your rental when checking out.

I have been here a multiple times. After multiple issues I've finally stopped going…read more Visit 1 : I got new tires put on. After I got home I noticed they were ALL on backwards. The tires are labeled "inside" and were clearly imprinted. I brought it back the next day for them to fix. They had my car for the majority of the day again. About 6 hours. They offered no discount or incentive to come back. I though my car would be a priority seeing they messed up they day prior. Visit 2: I went in for a noise under my hood. They said a belt needed to be replaced. They had already replaced this belt 4 months prior. Why it was already needing replacement again is beyond me. They had to take the front passenger tire off. When I came to get my car, that tire was put on BACKWARDS AGAIN! Visit 3: I went in for an exhaust issue. They patched it up and said I would need a new Exhaust manifold replaced sooner than later. They gave me an estimate of $780. A few months went by and I could notice it getting louder and exhaust smell in my car. I took it to another local automotive service center and they said the manifold was fine and it just needed some other minor work done which cost only $230 verses the $780 Tweets was going to charge for unnecessary replacements. Every time I have come here there has been an issue, but I've continued to go because it's a walk down the street from my house and convenient. Luckily for me I have found a new auto repair shop which is also a walk down the street. They are much cheaper and more reliable. I Will never come back here again.

On May 31st I had order a u-Haul and the women that I was deal with was very nice and I had a good…read moreexperience even when I forgot to bring back the hend truck she was very nice about and didn't charge me and on October 10th my sister had called to have my fathers truck towed and Jeff come and did and amazing job he was quick and sociable and he was very nice talking to my sister and my father and they spoke highly of him and I was happy to hear that Jeff was a decent guy

On June 17, 2021 I thought I'd give this local car rental business a try. When I arrived for…read morepickup there was one car available, a minivan that was just being returned. The clerk told me it was ready to go but I saw the last customer leaving the vehicle and asked her if they cleaned their cars between rentals. She said in this case she could give me "a cleaning wipe to use" myself. That was my first red flag, but I was in need of the car so I went ahead and authorized the rental agreement. She then said they would run a $200 security deposit that "would be returned if the car was returned in the same condition." At this point I had second thoughts about this place and said I wanted to check another place before I decided to rent this unclean minivan. The woman at the counter (Kelly maybe?) said she would gladly rip up the agreement should I decide not to rent it. I never touched the car, and she drove it around back. Twenty minutes later I called Star but got their voicemail. I left a clear message telling them to cancel the rental. I thought we were good. When I got home from the trip I noticed the $200 security deposit was charged to my CC even though I had canceled the rental and the clerk told me the agreement would be "ripped up" should I decide not to rent there. I just disputed the charge with my CC company and am awaiting their investigation into the matter. But I'm hoping Star will do the right thing, realize their mistake, and refund my $200 (without CC intervention) so we can put this behind us. I'll let you know what happens!!

Rented a car to take the MA road test, and Star Car Rental took care of everything (stress-free)!…read moreThey are familiar with the requirements for the MA road test so the flat rate to rent a road test vehicle already included everything we needed: a car that met the specifications for the test, as well as all documentation required to present to the RMV (the staff seemed amazed that we had everything we needed!). Pick-up and return were easy as well, even though we booked less than 24 hours ahead of time. Star Car Rental was a life-saver for us, highly recommend their service!