Nice cars and a good location. Like Enterprise a big part of their business is insurance replacement. Usually insurance companies pay a little less. The cars you get are decent short term solutions but maybe not as great as the car at the airport. read more

Hertz Rent A Car - Car Rental Near Me - Raynham, Massachusetts

UPDATE: Hertz is still trash. I posted my review in April, it took until June to get a refund for being overcharged. Upon getting my receipt, I noticed they charged an extra $600 to my credit card. Long story short, they rented someone the car I returned and NEVER authorized an additional credit card for the new renter. My disgusting Hyundai that was returned to Raynham ended up smoke-ridden in Providence and I was lucky enough to have been charged for it. I don't know how many phone calls I had to make, but it was beyond stressful and inconvenient. I did get a refund, but I had to wait over 5 weeks and argue my case to 4 different claim departments. I feel as if I didn't stress the fact that I NEVER SIGNED A RENTAL AGREEMENT and what they did was illegal, they wouldn't have done anything for me. Keep ALL your paperwork from this place in the event their incompetence puts you in a similar situation. read more

I tried to rent an suv or a week for a trip two weeks in advance. I called Hertz a day before to make sure the car would be there when I get there. When I had arrived the next day, I walked in and gave a name. They took it and and told me there wasn't any suv and the only things available were a Chevy Equinox and a Dodge Caravan, not a Chevy Tahoe, Suburban, or Yukon to which I was promised. But I couldn't sayI can't it because I would be late for my trip. I had taken the Equinox but was completely unsatisfied. And what makes it even worse is that I was charged the same for the Equinox that I would've paid for an SUV. One of the worst rental services I've dealt with. read more

if i would give a lower grade or no stars i would, I booked a car weeks in advance and 5 minutes before my scheduled pick up as I'm down the street coming to pick up my ride i get a call saying no cars are available. very unprofessional. you have to do better . you just put a fork in all my plans for the day . it's hard for someone to take this company serious . you do nothing to accommodate the people putting money in your pocket very unprofessional read more

Horrible experience with Raynham location. The manager there should gain a back bone and learn how to speak up for herself. Have absolutely no clue how she even got that position. Ive rented there plenty of times and always see how she is very off to the corner and scared of talking to customers and then her employees are always rude but it's the closest location to me. This time around i am extremely angry and quite honestly shocked at how they acted this time. I lost my vehicle a couple days ago and went to go rent with hertz. I rented it for a day and needed to extend it for a week more to finish the process of buying a new car. Mind you i did it with a debit card that required a $500 hold. Hertz told us to go in and extend it because they had a safety check on the vehicle at that specific location. It was already later in the day that i understand but not only was the employee rude and uninterested in helping us literally left me and my partner and my 1 year old daughter out in the rain to figure out how to get home. As the very mute ignorant manager just sat outside in her car turning her car off and on watching us until our uber came instead of helping us get a vehicle. Before that even happened They asked us to rent a new car at a higher price and required a credit card i tried to do it with my credit card but already knew it wasn't going to process due to me needing to put the money on my credit to begin with and i only had money on my debit. And the employee rudely said they close in a couple minutes and can't do anything about it. Not even tried to problem solve with us to rent for another day at least so we can have a way home with our stuff from our other car too. We even tried to just accept the late fee of bringing the other car we already had the next day and basically was told no because he had already closed the contract. My boyfriend even asked if there were just going to leave us in the rain with a baby just because they were closing and proceeded to absolutely say nothing and kicked him and my baby out of the store because they were off the clock. Just so the manager could sit in her car and watch us in the rain for 20 minutes trying to figure out how to get home. When she could've literally stayed inside and helped us rent at least for one more day so we'd have a way home. But instead decided to sit there and watched us because the vehicle we had was still open. Sure thats all she cared about. Never rent at this hertz both male employees are rude and have poor customer communication skills and im not even going to go on to say what the manager lacks either but it's a lot. Honestly should've closed this location instead of the brockton one. read more

They don't even deserve one star. I had a rental vehicle for an accident. They charged me two extra days on my credit card. When I called them they told me to check with my insurance company which I promptly did, both the insurance company and the repair shop confirmed the days I had the vehicle and that the insurance paid the Bill. It has been over two months I have waited for my refund. I have called dozens of times to be given the run around or being told the paperwork it is. I requested a call from the manager three times and he never called until I left him a very straightforward message on his phone which the employee finally gave me. He is still telling me 7 to 10 MORE DAYS Which is unacceptable. Do they want to pay the credit card interest???? I asked him how he would like to take it out of HIS pocket and give it to me. Worst part is a few years ago my husband was also charged two extra days. The bill was being paid by a third party due to it happening at a retail establishment and the were covering the accident. We didn't really look that far into it. Seems to me this is a pattern of deceptive practice...BEWARE..check your statement. I also intend on filing this with consumer affairs and the better business bureau. TOTALLY UNACCEPTABE CUSTOMER SERVICE AND BUSINESS PRACTICES read more

I was in a bind - I needed a mis sz SUV FOR THE 1+ weeks while our car was in the shop. There is a national shortage of cars (thanks again, Covid) so there were very few if any options. I explained to the young man that I needed a mini van or larger SUV BECAUSE I was throwing a party for 100+ people and had to transport a lot of stuff. I called him 10 min before closing. He stayed longer than planned to search for what I needed. The SUV was perfect and the people at HERTZ were WONDERFUL! read more

didn't even want to give 1 lousy star - as they don't even deserve that!! this facility is very unprofessional, rude and arrogant! i made a reservation, got a confirmation and itinerary # for the car rental that i was renting. i got to the hertz - raynham location to pick up the vehicle, to be told that "he had called me and left me a vm" - yes, @ 12:35pm when i'm picking up my reservation @ 1pm and already en route to pick it up?!?! worst location to rent from, period!!! never again, and i will pass this deceptive business info onto every other person looking for a rental through hertz!!! read more

We prepaid online for a rental located in Fort Lauderdale the week of March 12-19. Upon arrival we approached the clerk who was having pow-wow with the security officer. We were there for about 5 minuted total when the man had informed me that because I did not have a utility bill on hand he had to deny our rental. The man continued to have his conversation with the security officer and never acknowledged the fact I have already paid for weeks rental. Regaining his attention he came back to the counter and threw the 800 # I would need to call so that I can request a refund and then turned his back. HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!! As I was calling the 800 # his buddy (The security officer) came over to me and then stated that I would receive much better cell phone service OUTSIDE. I informed the security officer I had exceptional service and he continued to rush us outside anyway. I was informed over the phone I would receive the funds in full 5-7 business days. The 7th business day, no funds received. So, I called the 800 #. THEY NEVER REPORTED THE CASE!!!!!!! Worst experience, I do not recommend. *** We ended up using Enterprise for a rental. Great customer service. Everyone was extremely pleasant. Even with a suck short notice, we had received a rental vehicle within the 20 minutes we had entered the building! Wonderful people and great experience! read more

I scheduled a rental for a Toyota Corolla as a hertz gold member...I got a filthy dirty Nissan Sentra that had the rubber lining from the door hanging outside of the car. When I asked for something else I was told there was a Mazda 3 that was just brought back by a man who claimed it had problems. Less than 24 hours later the car broke down and I was told they had no replacement for it. I had to drive 45 minutes to Fall River only to get another dirty car that smelled of marijuana so badly that it burned my eyes. They sprayed it with cinnamon and told me that's all they had..so it was drive the car that smells like drugs or get stranded 40 miles away from home. I will never rent from them again. Avis will now get my business!! read more

have never had a issue with Hertz before till this past month....I was renting 2 cars for a trip to Disney.I rented the first car online and could not rent another online so they said to call them and they would honor the price I paid online.That did not happen.When I called to rent it someone else said they could not honor the price.So I put in a complaint to Hertz and they got back to me and said since then the price had gone down.To call the reservation department and they would take care of the difference..I called them and I was suppose to get a $80 refund.NEVER happened.Called back again and got someone else a they said they can not refund anything and to cancel the reservation and they can start from scratch..At that point I was so nervous that I would not get the refund because I paid up front so I told them no.. So we go that day and pick up the cars.VERY VERY confusing.No one seemed to know what was going on. I tried and tried to add a person as a second driver and everyone passed it to the next person.Needless to say no one did it for us at all. No one explained anything to us about the rental..Got hit for tolls because i wasn't sure what to do when I got to them. Then I get home from my trip.Now there is another charge that was charged out for one of the car.Have called 2 times now for a refund and have not got it yet.PLEASE PLEASE BEWARE OF USING THEM. read more

So frustrated with this company. Would not suggest them. Like another reviewer I have had this branch basically SCAM money out of my pocket. My personal car was hit and insurance provided me with a rental while repairs were being made- FREE OF CHARGE..... free of charge, no exceptions no anything out of my pocket. $50 REFUNDABLE hold on my card. End of story. I confirmed this with hertz when I took my temporary rental. They provided me with a DIRTY car which smelled horribly of cigarettes. The car was only filled half tank with gas which I documented. Upon returning my "free of charge " rental no problem- I took a look at my bank statement and noticed there was a charge of $149 from hertz. I called immediately to which they apologized , cited a mistake, and told me I would be refunded within 7-10 business days. This charge not only overdrew my bank account but after almost a month still HAS NOT been REFUNDED. I will be going to this branch in person soon to address the issue. read more

I'm going to rent this car driving with Uber for the first time. I find that I'll be lucky to have found a place recommended by Uber becuase I know they will not steer me wrong. read more

These people are scam artists. They wanted to charge my brother $300, saying the car smelled like smoke, when the car wasn't clean to begin with. He opted to have it detailed for cheaper, so we'll see what happens when we return the car to them tomorrow. All the reviewers claiming the car was dirty and smelled like smoke are lucky the same didn't happen to them. read more

I read the bad reviews on them and decided not to go to them, but decided to call them to verify if the car i am getting is in good condition. I talked to a guy named paul asked him what year and mileage it has. Considering it had less than 30 k miles decided to switch my current rental from another location for a bigger vehicle with them. I drove to their location and waited for 30 minutes before my turn. That 30 minutes was really traumatic watching the hertz personal using fear tactics to sell the services such as insurance, prepaid fuel etc with no sense of customer service. I was served by zach who was very indifferent and doesn't want to help. So i got the vehicle which is not in a good condition brakes are squeaking, wheels are not balanced, idling is not right, it vibrates heavily at 60+ speeds. So everything aligned with the reviews i read on google about them So please stay away from them not a good.place to rent read more

I had to rent a car for two days due to my car being hit. The hours showed that they were open, but the door was locked. There wasn't anyone in the office part, but there were two men in the garage area. They both looked at me a few times, but didn't say a word. If someone had to "run to the bathroom", leave a note on the door that you will be back in 5 minutes. That was definitely poor customer service!!! They lost my business. Especially when I waited outside for over 5 minutes before I left. I went to Enterprise where I received excellent service. There were over 5 people working and received my rent-a-car right away. read more

They're awful. Reserved a car 2 months prior to my vacation through AAA. God, was I wrong. I went to pick up my rental on friday because my trip was on Monday. They didn't have the car that i reserved. This chick named Joanne gave me what was availaible on the lot with a 1/4 tank gas. Ridiculous. She had the nerve to tell me if i don't want car, she can return it. Remind you, i was picking up car on Friday. Where the hell was i gonna find a different car when it's the weekend. The hell with this company or place. Stay away!!!!! They suck!!! read more

**AVOID** I recently tried to rent a car for a weekend trip to New York. I reserved it online to pick up on a Saturday. Their website says they are open until 12:00, so at about 11:30 I gave them a call to make sure they would still be there when I came by in a few minutes. They did not answer their phone. I called back 3 or 4 more times, but never got through. I figured they had probably left early and had simply cancelled my rental, so I made other arrangements for a vehicle. When I got back from my trip I discovered that they had not cancelled my reservation, but charged my credit card for a car they never provided. I called and they told me that talking to customers on the phone is their lowest priority and they have no obligation to answer my call. They said if I have a problem with that, to call the corporate number. My call to corporate met with similar stonewalling. The customer service rep told me I should have known that car rentals companies don't answer their phones (not sure why they have them then) and that the responsibility was on me to make sure they were or were not there. I have dealt with a lot of customer service reps and can say that when there is a miscommunication such as this, they almost always give the customer the benefit of the doubt; especially if I never actually used the service they charged me for. Not this company - they made it very clear to me that they have no obligation to disclose their rules or respond to their customers. **STAY AWAY** read more

I took a gamble because this is the only car rental place open on Sunday's that's somewhat local to me. I returned the car prior to claiming time but no one was in the office and the door was locked. I put the keys and agreement in their drop off. I had received my bill via email w numerous charges that are various holds... and also an extra day because supposedly someone was doing a walk around with a customer renting a car yet I was there in the parking lot writing all the return info down and did not witness this activity. Because only 1 staff member works a day, they need to lock the door while assisting customers outside. When it's all said and done I paid a week & 1 day once the bill closes out 299.43. Yet the holds for this careers 459.00, 299.00, 92.00, 91.00 respectively. That's $941.00 in holds for a 299.43 bill.... I travel weekly mostly out of state all over the country, and have never seen such a thing... read more

Hertz Rent A Car - All the holds for this rental - Car Rental Near Me - Raynham, Massachusetts

Reserved a Full size rental for school vacation to go to Florida . I arrived at 9:30am to pick my car up the day I was leaving. I was told there are no cars available ? I said huh what the but I have a reservation ? The rep said sorry no cars I made her check other locations no cars. I was livid and about to loose it. After speaking with the manager and being done with the rep, I said listen you have to do something for me and help me this is unacceptable he upgraded me but it was not that much of an upgrade. Do I recommend anyone looking to use this location ? Hmm Hell no !!!! I am still mad about the whole experience. Looks at other companies when trying to reserve a car even if it may cost you more its not worth the frustration. Just remember I reserved this rental 3 months prior . Stay Away trust me !!!!!!!!!!!!! read more

I have rented vehicles multiple times for vacations, etc. I usually use Enterprise (not sure why, I just have). I decided to use Hertz to rent a vehicle for a week for a vacation. Using my AAA discount for a little more savings than Enterprise would have cost me. Picking up the vehicle was very pleasant (the associate) was nice. I was impressed with the vehicle (2018 Camry). I had to wait for it to be taken up the Road and washed and vacuumed at the local car wash but that was no big deal. My problem doesn't set in until I went to return the vehicle. The associate (not the same one) looked at the vehicle and stated that it looked like someone 'might' have been smoking in it (the vehicle swelled like new car) and charged me $300 extra for "special 3 day cleaning and ionization"....NEVER HEARD OF IT! I even offered to take the vehicle down the road and wash it and he stated "no". Couldn't believe it. I never had any issues with ANY other rental I have ever used. I will never use Hertz again. I would rather spend more money than go to Hertz again. read more

Rented a car for two weeks - was the filthiest car I have ever rented. Dried vomit in the back seat, windshield was smeared with filth, door handles all sticky with something that was spilled or running down the doors and the car smelled of body odor. It was so disgusting we had to put towels in the car to sit on. Even the office smelled of rotting garbage from not emptying the barrels. Big disappointment - would never return. read more

Worst customer service ever!!! They could care less about professionalism and service. Your time doesn't matter to them. Had to use them because I had a dealer recall... Avoid at all costs!!!! read more