I hit a deer in my vehicle so I had to get a rental until it's fixed. The Enterprise employee picked me up from the garage where I had it towed and took me to the place in Ridgeland. I was in and out with my rental in less than 20 minutes. I want to give a shout out to Kim Ward, the assistant Branch Manager who waited on me. She was friendly and she really knows her stuff! I had a very pleasant experience with her. Thanks Kim! read more

They take forever and are not efficient. I waited for close to an hour to get my reserved car.

I will never rent from enterprise again in my lifetime . I have rented from them for years and now they won't rent me a vehicle without verifying my address . piece of shit read more

enterprise is task oriented not customer service oriented. I called at 8 am to ensure my reservation were ready i had an 8:30 appointment Raymond answered the phone and said yes no problem we will have to set to go. I arrived waiting to be waited on and another employee responded I am on returns I cant help you today. it was 26 mins later before being able to leave. Every time you go to Enterprise no sense of security urgency, poor customer service and I don't care attitude. Does the company need to look at its benefit package? Your employees are not happy and the previous time I picked up a vehicle the car washers were smoking dope in the shed! read more

Let me start by saying the only reason why I gave this place one star is because I couldn't proceed without rating!!! Don't bother making a reservation here because they do not honor them! I was scheduled to pick up a vehicle at noon but received a call less than an hour prior to scheduled pickup to tell me they have several people waiting and no cars!!! The unconcerned look on the agents face didn't help!!! How atrocious is this when you have appointments with no ETA!!! Avoid this company if at all possible!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Ridgeland, Mississippi

They actually called me and said I needed to take the rental car to a local garage for a scheduled oil change!!!!!!! Really. Do they want me to rotate the tires too? read more

Pretty trash place to be honest. Why even make an appointment to pick up your rental car when it's not even available to be picked up at the time THEY gave me. Ridiculous... waiting hours "Oh sir its due to covid everything is back up". I don't care... why waste my time and tell me to pick up the car at 10 when you're just gonna tell me to sit and wait in the parking lot? Hell guess I'll just saddle up my horse and go to work. Lord help read more

This used to be the best place to rental a vehicle but now it's the worse. ENTERPRISE PERIOD. Your reservation means absolutely nothing and the way the workers deal with you after they have given the vehicle you wanted to rent away, is unconcerning. They have such passive aggressive attitudes and instead of be willing to fix their mistake by upgrading you or discounting you, they offer you a lesser size vehicle or offer the upgrade with the upgraded price. Trust me, I WILL NEVER EVER RENT ANOTHER VEHICLE FROM ENTERPRISE. The location on Hwy 51 in Ridgeland, MS and the location on Howard Wilson in Flowood, MS. These two just don't give a damn in my opinion about you nor your reason for wanting to keep somebody EMPLOYED!!! We deserve a freaking refund or at least a decent discount. read more

The employees were efficient, friendly and helpful. The car was excellent in comfort, gas mileage, safety features. I would recommend this store above any Enterprise I've used in the past and I'm a enterprise plus customer. Great job Ridgeland MS read more

I dropped off a car today. There was a long line, but it moved very fast. Jarrett was very attentive, polite, and professional..

Awsome ... every time I rent. They take care of me . If nothing is available, they put me something even better. And Kendra was the best! Smile and very polite!! read more

Have made reservations on two occasions at this site. Both times the vehicle I reserved a week in advance was not available. I'm told that the car intended for my rental has not been returned and they try to put me in something else. First time, substituting was acceptable but I had about an extra hour in wait time. Second time, substitute totally unacceptable. Ended up having to use my personal vehicle. District manager did not bother returning my call. Find another rental car service!! read more

I love the cars this place has. However, they have it bad about skipping over customers. Seems as if they're short staffed as well as this place is regularly busy as far as I can tell, but the wait is extended due to there only being two representatives at times. read more

Horrible service. I have rented twice from this location and each time it has been a chaotic and time consuming disaster. Employees are often confused as to who is next. The people waiting are usually in a bad mood because it takes a hour to pick up your car. What's the point of doing the online reservation if it takes a hour? Is it bad management? Bad employees? read more

I use this location pretty regularly and find that they are willing to be helpful, but occasionally clueless. They don't seem to understand my desire to drive a Ford, Chevy or Toyota rather than other manufacturer's products - and I recently signed up for Plenti points, which they do not seem to know how to enter. There is a national advertising campaign featuring the benefits of Plenti points and Enterprise is a flagship member so you would think they would train people. Also - please gas up cars - it is nearly impossible to match 5/8's of a tank when you return a car. read more

I have rented from the Ridgeland MS location about 4-5 times and every time I am there it is the same chaotic confusion each time. 5 people will ask you if you are being helped but yet it still takes an hour to pick up the car. Even when you drop off it's the same process, 5 people will ask if you have been helped but yet nothing gets done and most of the 5 are walking in circles. It is the most unorganized situation that I have ever experienced with any type of Company. I would hope the owners of this establishment realizes how much business they are losing due to the operations of this office. There needs to be a much more organized process. It's not that difficult to put procedures into place. There is too many people in that office to run that poorly. read more

If I could give zero stars I would. I have had a reservation for Monday for 4 days. My insurance set it up. Enterprise called me on Friday said I was good to go. I get here and there are no vehicles? How can this be?? They are "waiting" on returns. At this point I have no way of making other arrangements. So I'm stuck here waiting on a return, that they probably will not clean properly. I know within the 3 other enterprise car rentals I know within a 15 mile radius there is one with vehicles. read more

I rent from this location regularly for work. The staff is always friendly and helpful, although sometimes you end up waiting ten minutes before they can get to you. The cars are decent, but more than once I've received a car with a heavily stained interior. Don't expect a full tank of gas--I've been given cars with as little as 1/4 tank. This is my biggest frustration with the location: you waste time at the gas station trying to get the gauge to the right level before you return the car (or waste money paying for more gas than you used). read more

Fantastic service and reliable and dependable automobiles! I've rented from this location for years and will continue to do so...

I love this location of enterprise and rent from them frequently. They are extremely helpful even when I am trying to get something at last minute, but particularly Kendra. Thanks much. read more

I have to agree with the other reviews, the wait time is ridiculous. I thought I would be in and out because I reserved the car online. NO! One of the good things about this location is the people are friendly and they take the time to talk to you. However, I was waiting at least 20 minutes for someone to take me home after I returned the rental car. There was only one other couple trying to rent and at least 10 or more employees just walking around. I have been an Enterprise reward member since 2009 and use their service because of the price. I am so glad there are other locations nearby and hope the experience is not so bad elsewhere. read more

My experience with Enterprise, especially the Ridgeland, MS location, has always been exceptional. Thank you for your service!

The staff at Enterprise Rent-A-Car in Ridgeland have always been very professional, greet you when you walk in the door with a smile. They will go out of their way to help you get what you need. If you need a specific car just ask and they will call you when one is available to rent. read more

HORRIBLE EXPERIENCE. My father reserved a car for my boyfriend and I through the national branch so he could apply his corporate points to the reservation. They told my father that my boyfriend would need to be there to sign and pay because he was to be listed as the driver...which was the plan. My boyfriend arrived at the location this morning at 9:00 expecting to get in and get out with a car. They told him that my father needed to be there to sign. My father called and said he could come sign them they stated that he would have to put it on his credit card...not fine. My boyfriend then put it all in his name and we couldn't use any of my fathers point but whatever..at this point we were just ready to get out of there. He went to his bank to put more money in his account, went back to enterprise, THEN they told him that he couldn't use his debit card without proof of residency!! What the heck? My mother called after this notice and talked to a CJ....completely insufficient, uncooperative and not helpful.3 hours later we finally got the car. Will not be using enterprise again. Ridiculous. read more

I've utilized Enterprise for many years at many different locations. This location seems to have the most high mileage cars of any location I've been to. And they are so busy that they do NOT clean them well. In addition, I booked on-line for a set price, brought it back gas full and was charged 10.00 more than I agreed upon. I didn't realize this as the print out that I received at drop off was unreadable. So as I checked my email at home I noticed the amount higher than the agreed upon amount. All I can figure is that that when I brought the car back at exactly the time I picked it up 4 days earlier, I wasn't "checked out" until 35 minutes later.. so they charged me for extra time. Which is NOT acceptable. I don not want to let this cause me to go to another car provider. But I might if it's not corrected. read more

The employees were great. I was given a smaller car than I expected. I had a coupon for a double upgrade. After sitting there waiting for a larger car, I still left with a compact car because that is all they had. There should be a way to inform customers that the upgrade is not available so other arrangements can be made in a timely manner. I was dropped off and could not refuse the rental. I had to travel out of state in an uncomfortable car. If you are open to any rental, then this is a good place to rent. The agent did give me the coupon back to use at a later time. I'm not sure I want to assume the risk. read more

Called for two days in a row and no cars were available. I had a reservation confirmed and then they called and cancelled and have been told on day two to call back tomorrow. Day one, i was confirmed a reservation because the brandon location had cars in stock, so they transferred me. Brandon does not "pick up" and in the process of transferring me back, hung up on me. I called back and confirmed this morning including being told to call back and confirm with the driver for pick up. I received email confirmation. Then I received a phone call saying no cars available and to call back later. I called back later. Still no cars, told to call back tomorrow. Ridiculous. DO NOT CONFIRM RESERVATIONS if YOU CANNOT KEEP THEM. CHANGE THE POLICY. Now when I asked if there were cars at any other locations, I was told that they didn't know. This is impossible! I wouldn't be calling to rent a car if I wasn't in need. Three days later???? Not dealing with them again. Ridiculous that they cannot keep a confirmed reservation. read more

I have used enterprise for years and have ALWAYS had EXCELLENT service! They do an amazing job and are so helpful! I had a reservation for the Nissan Versa Note, Chevy Sonic type cars and they happened to be out so they upgraded me to a Nissan Altima at no additional charge. :). I have used the one off of 1-55 South in Jackson MS but recently have been using the one off of Hwy 51 in Ridgeland MS as it I'd closer to my new house. Both are awesome. Highly recommend Enterprise! read more

Wait as usual was way too long, didn't have the vehicle I reserved, the one they gave me was dirty, not full of gas, and WAY too much air freshener had been used!! I had to drive in almost freezing temperatures with the windows down!! read more

I HAD THE MOST HORRIBLE EXPERIENCE AT THIS LOCATION!! I have used ERC for years in different states & cities & always had great service. The boy that was very rude, condescending, & unhelpful said he was the manager! I couldn't believe it! I have been in sales for 20+ years internationally & I tell you, this kid (he looked young) could use Customer Service 101! I don't remember his name but he's caucasian w brown short hair, I think Blake may have been his name? There was another nice black man who actually helped me out & I told him he should be in the mgrs position, in front of the rude boy. I did not end up getting a car there & left. He messed up my entire day with all the time that he kept me there. I had many appts that day into the eve. I told others about the horrible experience I had & they couldn't believe it. I thought I will never deal w Enterprise again after this. I have never written a review on Yelp, but this was so bad of an experience I had to. I warn anyone happening to be in Ridgeland, MS & needing a rental car to go anywhere else but here!! That boy should be fired, he's horrible & seems uneducated. He could have rented me a car, he just didn't want to, for some reason. He put me through the ringer, I have never had that happen. I rent cars all the time for business, & I am in & out in 5, not kidding. He was asking me for all kinds of crazy things & had me completely flustered, so much that I could not even think straight. NO STARS! but couldn't select that read more