I'm not really sure what the issue was,But for a day, I had tried to get in touch with the customer…read moreservice department about a rental that needed to be extended no one had ever got back in touch with me. I actually had to wait until I got back into town to get the matter taken care of, once I did reach the airport, the gentleman John, I believe what's his name. Was very helpful as well as Troy Ellis when I originally had made the rental, he was very professional. The gentleman John, I believe was the supervisor he was very understanding,and did what I did not expect .At end of the day I was very pleased with the outcome. Sav. airport location

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

I love these smaller airports with the smaller rental car pick-up. National was excellent…read more As an Emerald member I went right out the side past baggage to the rental garage. Mere steps outside the baggage claim area - and walked to the outside kiosk. A friendly gal helped me while another man gave us some complimentary water bottles for our trip. Within about 5 minutes I had two cars to choose from. Super friendly and easy as pie! The car was backed in and we loaded our bags and were off! 10 stars!

Outstanding service at National Car Rental Savannah Airport. Neia Hills resolved our issue promptly…read moreand professionally. Impeccable customer care.

I had a great experience at this Alamo. I requested a mid sized SUV, but as they were out, they…read moreoffered me a Jeep which I happily accepted. I tooled around town and enjoyed every minute that I was behind the wheel of that gorgeous vehicle. I have ALWAYS wanted a jeep and this was my time. Excellent customer service at pick up and drop off too.

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

We had a great experience, easy pick up at SAV airport, no issues. Return was easy and quick. I…read moreleft my purse in car, discovered 10-15 min after drop off, although they had already moved car they were able to locate it and get it back for me quickly. Everyone was friendly and pleasant.

The vehicle was exactly what I needed and on short notice. What is a little irritating is that the…read moreagent told me gas "was almost $5" to help me make the decision to buy the "full gas" extra for $109. In fact, gas was $3.80 and I threw away about $60. Other than that is was all good, I was happy to get the full size SUV I needed.

It was very convenient, right at the airport. The car was what I asked for and was waiting for me…read moreand the price was reasonable.

There were several issues on pickup. Apparently none of the keys to their fleet were loaded into…read moretheir system and I had to wait 45 mins for a vehicle. I caught a flat with the vehicle and NO ONE WOULD ANSWER THE PHONE. I was 300 miles away and when I finally returned the car and asked the teller does the phone work and is the number correct, she shrugged her shoulders said verbatim " none of the counters answer the phone" if you have an issue call the 1800 number or send an email. The fact that I'm saying I'm having an emergency with your company's vehicle and your response is send an email is disrespectful. Then a week after my return, there are additional charges of over $100 that no one can explain. Savannah Airport Dollar NEVER has to worry about my business. They are rude and incompetent. Ooo and the icing on the cake, because they are a franchise NONE of the other Dollars or corporate locations can access their reservations so it's either be there in person because they won't answer the phone or get no help at all. I hope they go out of business because it's disgusting to run an operation like this. Stressed me out over nonsense that was solvable if someone would just pick up the phone.

Pick up was easy and return simple. Car could have been a little cleaner. No mechanical problemsread more

I am a President Circle member. The supervisor at the booth was very rude to me and unhelpful. She…read moremade me walk back inside and leave my wife and three month old out in the rain because she was unwilling to help me upgrade to a larger vehicle. Wanda helped me inside and was so nice and helpful. If it wasn't for Wanda, I would never use Hertz again because of how negative my experience was with her supervisor. She was understanding regarding our need for a larger vehicle (as we are now with a new addition to our family) and was able to get us into a larger vehicle seamlessly. Wanda deserves a promotion, raise, and a vacation!

We travel many times a year and usually love budget which we always use. Until this location. I…read morealways book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation.

Absolutely terrible will never use Budget. The worst customer service. Told me and my friend we…read morecannot get a refund after already paying for the car and did not end up getting the car. Had to call corporate to get the issue resolved. The people working had no idea what they were talking about. They deserve no stars and no good reviews

Had a reservation at 9:00 a month advance and was given a dirty car with less than half a tank of…read moregas nearly 10:00. Ensure you have proof of how much gas the car has before leaving, Natascha Nowey will try to charge you a fueling fee. Will not be returning back to this location!

The first few time I rented, the lady in the front already had my information in the system,…read morethere's a new lady in the office that's not the other lady that's always there, Hispanic looking, she gave me a very hard time, so I don't think I'll use them again. It was a very sour experience. I hope the other lady comes back