Had a reservation at 9:00 a month advance and was given a dirty car with less than half a tank of…read moregas nearly 10:00. Ensure you have proof of how much gas the car has before leaving, Natascha Nowey will try to charge you a fueling fee. Will not be returning back to this location!

The first few time I rented, the lady in the front already had my information in the system,…read morethere's a new lady in the office that's not the other lady that's always there, Hispanic looking, she gave me a very hard time, so I don't think I'll use them again. It was a very sour experience. I hope the other lady comes back

Called to reserve a Car they told me it's available than when I got there the Lady told me that…read morethey have no cars available till 5pm .Apparently they have no fffking Clue what they are doing .She is clueless maybe deserves to work at MCD or a Strippp Club ... Don't waste your time...

We booked a car online and 20 minutes before we were supposed to pick it up they called and said…read morenot only was our car not available, but they had no cars available.

I have used this branch for years and I have always received great service. Unfortunately, I am not…read moresure if there are new people working but the customer service reps who answer the phones are extremely aggressive and demanding. I have recently experienced this twice on the phone for 2 different rental reservations and saw it first hand while picking up my rental. The people are very argumentative, loud and not friendly at all. The way the people talk to you, you would think I was stealing the vehicle and never returning; which wasn't the situation. Instantly from the moment they contact you it's very hostile and aggressive, when that tone just isn't necessary or a way to handle customers. I think this seriously needs to be addressed. The people working the front desk and outside were great, no issues there at all. I even saw a manager go above and beyond for a customer complaint issue. But the people handling the phones need some customer service training asap! This has definitely altered my opinion of this entire branch.

TL/DR: At this branch, beware of cars that have been smoked in…read more I'll preface this with saying I don't like leaving negative reviews, and I typically give people the benefit of the doubt. However, I don't want other customers to have the same experience I had. The smiling faces and positive customer service must have been a front for the substandard quality of rental cars I would receive from this branch. After waiting an hour to pickup my first rental, the detailer pulled it around with all the windows down. That should have been a sign. Within a day, the overwhelming cleansing scent had dissipated, and the clear smell of smoke became apparent. My eyes started itching and I got a headache while driving. I didn't think much of it, so I called the branch and scheduled a replacement. When picking up the replacement, I got in and immediately smelled smoke again. I asked the employee at the front desk to come smell the car to make sure I wasn't going crazy. She said she didn't smell anything, so I thought maybe it was a smoke smell on me carried over from the last vehicle. Within a day, the smell became so apparent that I was getting headaches again. I decided to call a different branch to swap for yet another car. Luckily the folks at the Little Neck Rd. branch were great to work with. They confirmed how bad my car smelled and put me in a clean, standard rental, which I am pleased with. Overall, I would suggest using caution if you plan to rent from the Enterprise on US-80. It seems that the branch leadership cares more about their metrics and turning cars over than they care about their customers.

We used them a few times and we have loved each experience! The cars are always in great condition…read moreand the staff are accommodating and friendly. We love this place for out of town trips. Ideal really so there is less wear and tear on your own vehicle. Treat their cars right and you won't have a bad experience!

I had a great experience at the Enterprise on Little Neck Rd! I was helped by Chris, Will, and…read moreSteve. They were all great in helping me to have a vehicle and facilitate going through insurance when my car was totaled. They made this experience less stressful for me. I am very appreciate to everyone at this location for their help!

Chatham Parkway Toyota is my trusted dealership and service partner when buying and maintaining a…read morevehicle over the past years. I highly recommend reaching out to "T.Will" Tavaris Williams when looking for a new or pre-owned vehicle. He takes the hassle out of buying a car and makes the process quick and easy! Their service department is easy to work with regarding regular maintenance, routine service or tire needs.

Broke my key when I took my car in for a recall - been a…read morefew months & they haven't called like I was told they would. Could not execute "free" recall without $700 worth of work... what a bizarre concept.

The worst customer service on the planet - I almost felt like I was being pranked…read more I had a confirmation but they had no car for me, as well as no reason, apology or excuse. The assistant manager Ally was condescending, rude and dismissive and even lied to me by saying that she'd tried to call me to let me know a car wasn't available. I had no missed calls on my phone. I heard her tell another gentleman the exact same lie shortly after she'd lied to me. When I explained that I had caught an Uber to their location and was willing to accept any vehicle and pay any price, she just told me there was nothing she could do and suggested that I could call other locations. Avoid this location no matter what !

This was the single worst customer experience I've ever had and I'm 53. The immature red head at…read morethe counter was very rude and short. When I mentioned she was being rude she stormed off to the manager and said "I can't deal with him". I find it strange that someone in a professional environment is allowed to do this. I didn't get her name but she was young and had red hair so I'm sure they know who I'm talking about. This can't be the first time she's acted like this. Never again. Now off to the neighborhood Facebook page.

I love these smaller airports with the smaller rental car pick-up. National was excellent…read more As an Emerald member I went right out the side past baggage to the rental garage. Mere steps outside the baggage claim area - and walked to the outside kiosk. A friendly gal helped me while another man gave us some complimentary water bottles for our trip. Within about 5 minutes I had two cars to choose from. Super friendly and easy as pie! The car was backed in and we loaded our bags and were off! 10 stars!

Outstanding service at National Car Rental Savannah Airport. Neia Hills resolved our issue promptly…read moreand professionally. Impeccable customer care.

HORRIBLE!! Would NOT honor price from reservations then gave a hard time about returning it at a…read moredifferent location. Double charged us and tried to say it was over $1100 for a three day rental! The local office refused to assist at all and we had to call the corporate office and they finally admitted they double charged us and they would FAX our bank to say it was erroneous. The fax arrived but thankfully we called the bank because they only put the very basics on the fax and didn't explain anything! We will NEVER use these guys again they advertised the cheapest but the final price was more then twice the reservation price and it would of been cheaper with ANY other company!

Worst rental experience ever! Waited for 10 mins in the line. Decided to use the live agent…read moremachine. Waited another 10 mins. She insisted I had to show my license to one of the hertz people to verify. They refused. She called them and she refused again. I then had to go to the back of the line. Another 20 minute wait. Disgraceful customer experience. I am so annoyed. Will not be using hertz ever again and will be reporting it to my company

They didn't have the size of truck that I requested but to their credit I did show up about 5 hours…read moreearlier than expected. The great thing about this place is that they have a complimentary pick up within 5 miles! saved me on bus transfers and fare.

Absolutely terrible experience. We made a reservation for a truck weeks in advance to move my…read moredaughter out of her apartment, only to receive a call less than 24 hours in advance and be told there was no truck available. Apparently, a reservation does not actually mean anything. As a result, we were left scrambling at the last minute to find another option as my daughter had to move out as her lease was up. The situation cost us over $600 in additional expenses and more than four hours of our time. Penske was able to provide a truck, but the rate was over $600 more because it was a last-minute booking. I thought I was being proactive by booking with Budget weeks ago, but unfortunately, I chose the wrong company. Budget offered no solution, except suggesting that I call their competitors. The guy I talked to on the phone even said "this is no way to run a business". The entire purpose of making a reservation is to avoid exactly this kind of problem. If you need a truck and are counting on it being available, I would not rent from Budget. This experience turned what should have been a straightforward move into a frustrating and expensive ordeal.

Made a reservation online got there they tell me they don't have any cars. why would it allow me to…read moremake a rental. a gentleman stated he would call me to let me know if he gets something available or if he don't. Wwll I'm still waiting on that call. Went to airport like he told me and no rental car available either. Wasted a whole day traveling n calling enterprise's So disappointed

The staff is incredibly wonderful, efficient and caring; it's a real shame that whatever regional…read morecorporate manager (or however is in charge of supplying office equipment, technology and car options. it's embarrassing how you have handicapped your staff. It's heartless that either the incompetence or the financial selfishness have turned your staff into open targets to verbal abuse, harassment, or worse. 1)There are clearly do not have enough cars. 2)Online bookings and confirmations are true crapshoot 3) the computers or the Internet connection.... my dial up connection was faster than whatever primitive set up you have provided. I recommend any employ currently working at this store immediately find another job. The two individuals I interacted with were phenomenal and they are wasting their potential. Five stars for the staff, but unfortunately, the owners are such a disgrace it would be negative stars.