They have in the past missed reservations , and caused missed opportunities , but generally…read moreconvenient

Called to reserve a Car they told me it's available than when I got there the Lady told me that…read morethey have no cars available till 5pm .Apparently they have no fffking Clue what they are doing .She is clueless maybe deserves to work at MCD or a Strippp Club ... Don't waste your time...

I have used this branch for years and I have always received great service. Unfortunately, I am not…read moresure if there are new people working but the customer service reps who answer the phones are extremely aggressive and demanding. I have recently experienced this twice on the phone for 2 different rental reservations and saw it first hand while picking up my rental. The people are very argumentative, loud and not friendly at all. The way the people talk to you, you would think I was stealing the vehicle and never returning; which wasn't the situation. Instantly from the moment they contact you it's very hostile and aggressive, when that tone just isn't necessary or a way to handle customers. I think this seriously needs to be addressed. The people working the front desk and outside were great, no issues there at all. I even saw a manager go above and beyond for a customer complaint issue. But the people handling the phones need some customer service training asap! This has definitely altered my opinion of this entire branch.

TL/DR: At this branch, beware of cars that have been smoked in…read more I'll preface this with saying I don't like leaving negative reviews, and I typically give people the benefit of the doubt. However, I don't want other customers to have the same experience I had. The smiling faces and positive customer service must have been a front for the substandard quality of rental cars I would receive from this branch. After waiting an hour to pickup my first rental, the detailer pulled it around with all the windows down. That should have been a sign. Within a day, the overwhelming cleansing scent had dissipated, and the clear smell of smoke became apparent. My eyes started itching and I got a headache while driving. I didn't think much of it, so I called the branch and scheduled a replacement. When picking up the replacement, I got in and immediately smelled smoke again. I asked the employee at the front desk to come smell the car to make sure I wasn't going crazy. She said she didn't smell anything, so I thought maybe it was a smoke smell on me carried over from the last vehicle. Within a day, the smell became so apparent that I was getting headaches again. I decided to call a different branch to swap for yet another car. Luckily the folks at the Little Neck Rd. branch were great to work with. They confirmed how bad my car smelled and put me in a clean, standard rental, which I am pleased with. Overall, I would suggest using caution if you plan to rent from the Enterprise on US-80. It seems that the branch leadership cares more about their metrics and turning cars over than they care about their customers.

Staff was kind and went out of their way to get me the truck i needed. Did the job just fine. I…read morealways receive kind, courteous, and prompt service at any enterprise I visit and this experience was great just like the others. After hours drop is convenient too!

We used them a few times and we have loved each experience! The cars are always in great condition…read moreand the staff are accommodating and friendly. We love this place for out of town trips. Ideal really so there is less wear and tear on your own vehicle. Treat their cars right and you won't have a bad experience!

Chatham Parkway Toyota is my trusted dealership and service partner when buying and maintaining a…read morevehicle over the past years. I highly recommend reaching out to "T.Will" Tavaris Williams when looking for a new or pre-owned vehicle. He takes the hassle out of buying a car and makes the process quick and easy! Their service department is easy to work with regarding regular maintenance, routine service or tire needs.

Broke my key when I took my car in for a recall - been a…read morefew months & they haven't called like I was told they would. Could not execute "free" recall without $700 worth of work... what a bizarre concept.

Went here after our car was taken to the shop, the first vehicle "SUV" we received had the…read moremaintenance light light on and no windshield washing fluid, exchanged it the next day for the only thing they had was a Nissan truck" terrible gas mileage" then we exchanged it in for another SUV it was a brand new, one they just purchased by the looks of it but never was detailed from the lot. When I tried to call multiple times and press 4 to talk to that location no one picks up, then places you on hold for 20 minutes then disconnects. I had time so this happened to me about 4 times in one day, finally I got sick of it and drove to the store to ask a simple question. There was someone available to help me and answer my call... there phone system is truly the worst and I hope to never use them again. They had kind men working at this location and I commend them on there attitudes toward there customers when they acutely get to speak to them. A week after when I called again to have my receipt emailed to me i had to press 4 again to talk to someone to get a receipt and talk to a real person. It rang through then told me I had to enter an excess-code????? I had none. This happened about 4 times before I pressed 2 to just talk to anyone.. then they transferred me back to I guess that other line asking for my excess-code again... I had to hang up again press two to "set up a new appointment, not really" just so I could get a person again told her hey it's not working again, finally she transferred me to corporate! All I needed was a receipt that I was never given... corporate helped but please get new phones or something.

would not recommend .. most condescending desk person ever .. I found her very unhelpful when I…read morehad a reservation and they had no car.. would recommend any other location .. if there was a negative star I would have given a negative .. I get maybe someone extended their car .. but still she could have provided enough help to get me on the road ..

I love these smaller airports with the smaller rental car pick-up. National was excellent…read more As an Emerald member I went right out the side past baggage to the rental garage. Mere steps outside the baggage claim area - and walked to the outside kiosk. A friendly gal helped me while another man gave us some complimentary water bottles for our trip. Within about 5 minutes I had two cars to choose from. Super friendly and easy as pie! The car was backed in and we loaded our bags and were off! 10 stars!

Outstanding service at National Car Rental Savannah Airport. Neia Hills resolved our issue promptly…read moreand professionally. Impeccable customer care.

HORRIBLE!! Would NOT honor price from reservations then gave a hard time about returning it at a…read moredifferent location. Double charged us and tried to say it was over $1100 for a three day rental! The local office refused to assist at all and we had to call the corporate office and they finally admitted they double charged us and they would FAX our bank to say it was erroneous. The fax arrived but thankfully we called the bank because they only put the very basics on the fax and didn't explain anything! We will NEVER use these guys again they advertised the cheapest but the final price was more then twice the reservation price and it would of been cheaper with ANY other company!

Worst rental experience ever! Waited for 10 mins in the line. Decided to use the live agent…read moremachine. Waited another 10 mins. She insisted I had to show my license to one of the hertz people to verify. They refused. She called them and she refused again. I then had to go to the back of the line. Another 20 minute wait. Disgraceful customer experience. I am so annoyed. Will not be using hertz ever again and will be reporting it to my company

Absolutely terrible experience. We made a reservation for a truck weeks in advance to move my…read moredaughter out of her apartment, only to receive a call less than 24 hours in advance and be told there was no truck available. Apparently, a reservation does not actually mean anything. As a result, we were left scrambling at the last minute to find another option as my daughter had to move out as her lease was up. The situation cost us over $600 in additional expenses and more than four hours of our time. Penske was able to provide a truck, but the rate was over $600 more because it was a last-minute booking. I thought I was being proactive by booking with Budget weeks ago, but unfortunately, I chose the wrong company. Budget offered no solution, except suggesting that I call their competitors. The guy I talked to on the phone even said "this is no way to run a business". The entire purpose of making a reservation is to avoid exactly this kind of problem. If you need a truck and are counting on it being available, I would not rent from Budget. This experience turned what should have been a straightforward move into a frustrating and expensive ordeal.

Horrible Franchise....Prepaid a rental for an SUV when I picked it up I drove 50 Yards to the…read moreMercedes Dealership adjoining the Avis/Budget parking lot. Found a large screw in the tire after noticing a tire pressure light. Drove immediately back 50 Yards to the Avis/budget office. When I told the about the screw and leaking tire I was told "that could have happened anywhere " . They had no other equivalent vehicles so in said I just wanted to cancel the reservation. He reluctantly agreed. Now Avis refuses to credit the $696.00 pre payment. Rude and crooked management, seedy facility.