I love these smaller airports with the smaller rental car pick-up. National was excellent…read more As an Emerald member I went right out the side past baggage to the rental garage. Mere steps outside the baggage claim area - and walked to the outside kiosk. A friendly gal helped me while another man gave us some complimentary water bottles for our trip. Within about 5 minutes I had two cars to choose from. Super friendly and easy as pie! The car was backed in and we loaded our bags and were off! 10 stars!

Outstanding service at National Car Rental Savannah Airport. Neia Hills resolved our issue promptly…read moreand professionally. Impeccable customer care.

I had a great experience at this Alamo. I requested a mid sized SUV, but as they were out, they…read moreoffered me a Jeep which I happily accepted. I tooled around town and enjoyed every minute that I was behind the wheel of that gorgeous vehicle. I have ALWAYS wanted a jeep and this was my time. Excellent customer service at pick up and drop off too.

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

Friendly folks at the counter who waited on me quickly and used my premier status to move me ahead…read morein the line which I appreciated since I actually had to wait. At most airports, the premier service allows you to be able to go directly to the car and this airport did not provide that. But again they waited on me very quickly and were very professional. The car was clean and fueled up and ready to go. I had no hassle getting the car and appreciated the prompt service.

Shouldn't have to wait nearly 2 hours for a car when I have a reservation. They need to figure out…read morea better system.

Very easy I'm not exactly sure how long the line was for Enterprise, but my mom and sister handled…read morethe rental info, while me and my dad got all the luggage. By the time we got to the area for rentals they were finishing up the paperwork, I would guess no more than 10-20 minutes or so from the time we got off the plane, split off to get things to getting to the rental car were loaded up and out of the airport. Dropping off the rental was just as easy park in the drop off area unload leave keys and, on our way, inside to head back home

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

We travel many times a year and usually love budget which we always use. Until this location. I…read morealways book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation.

Absolutely terrible will never use Budget. The worst customer service. Told me and my friend we…read morecannot get a refund after already paying for the car and did not end up getting the car. Had to call corporate to get the issue resolved. The people working had no idea what they were talking about. They deserve no stars and no good reviews

Pick up was easy and return simple. Car could have been a little cleaner. No mechanical problemsread more

I am a President Circle member. The supervisor at the booth was very rude to me and unhelpful. She…read moremade me walk back inside and leave my wife and three month old out in the rain because she was unwilling to help me upgrade to a larger vehicle. Wanda helped me inside and was so nice and helpful. If it wasn't for Wanda, I would never use Hertz again because of how negative my experience was with her supervisor. She was understanding regarding our need for a larger vehicle (as we are now with a new addition to our family) and was able to get us into a larger vehicle seamlessly. Wanda deserves a promotion, raise, and a vacation!

It was very convenient, right at the airport. The car was what I asked for and was waiting for me…read moreand the price was reasonable.

There were several issues on pickup. Apparently none of the keys to their fleet were loaded into…read moretheir system and I had to wait 45 mins for a vehicle. I caught a flat with the vehicle and NO ONE WOULD ANSWER THE PHONE. I was 300 miles away and when I finally returned the car and asked the teller does the phone work and is the number correct, she shrugged her shoulders said verbatim " none of the counters answer the phone" if you have an issue call the 1800 number or send an email. The fact that I'm saying I'm having an emergency with your company's vehicle and your response is send an email is disrespectful. Then a week after my return, there are additional charges of over $100 that no one can explain. Savannah Airport Dollar NEVER has to worry about my business. They are rude and incompetent. Ooo and the icing on the cake, because they are a franchise NONE of the other Dollars or corporate locations can access their reservations so it's either be there in person because they won't answer the phone or get no help at all. I hope they go out of business because it's disgusting to run an operation like this. Stressed me out over nonsense that was solvable if someone would just pick up the phone.

The total rental pick up and return process at the SAV airport needs to be reevaluated. I rented &…read moreprepaid a compact, fueled car online. My pick up was scheduled for 7 AM. When I arrived, there was nobody at the counter. (Their website said it opened at 7AM. ) A call to Payless customer service was not helpful. After 30 minutes of waiting, I learned that AVIS and Payless were part of the same company so I went to the AVIS counter and got my key. The car I had selected and paid for online was not available, so I was forced to upgrade for $10 per day. The car was clean, but the gas tank was less than full. There were no instructions provided on how to return the vehicle. I returned it to where I got it and brought my key inside because there was no attendant outside in the parking lot. After waiting in line, the counter clerk told me I had to drive the car around to a different lot. She said it would be easy. But it was not. She told me to just leave the keys on the dash and I'd be all set. I drove all around the airport to the lot indicated, and there was no parking sign for AVIS or Payless. The security guard suggested a place to park. I followed her instructions. The car was in perfect shape and the gas tank was completely full. I left the keys and prayed that the car would be safe. Later, when I got home, I saw a tag stapled to my receipt that perhaps should've been left on the dashboard when I turned in the car? It took 30 minutes for me to return my vehicle! This is unacceptable. In other airports, it is less than five minutes. This time, it did not "feel good to Payless"

Do not rent a car here. In addition to a two hour wait two pick - literally the only service…read moreinteraction the company is responsible for - someone had been smoking, the front seats wouldn't adjust and the undercarriage firiewalling was fall on the road. Disgraceful.

I hate writing reviews when I don't have a photo to attach, but I didn't take a picture of the car…read moreI got so here we are. This might be the worst rated rental place I've seen, but figured I would give them a try regardless since it's what was chosen for me. I picked up a car from this Thrifty location inside of the Savannah airport roughly two weeks ago and not once did I ever interact with anyone at Thrifty, because 9AM on a Thursday is not a time they choose to be open so I had to check in at Hertz a few booths over. The process itself wasn't terrible although the employee working forgot to give me car keys so I had to walk to the car pickup, tell them, then they walked inside and got me some keys so I can't complain too much, I was able to drive out of there without much of a headache. Overall, this place was fine and minus being a little annoying, I was able to get a car and drive around the city. Was it perfect? No, but it is what it is.

What a scam. They hurriedly take your credit card payment then tell u no car available until a 30…read moremin min wait. We blew out of there luckily but people were pissed. Avis was more but obviously worth it bc they arent jerks. Do NOT use thrifty. They should be called shifty.