Rented a car from National at SAV on two occasions this year (July and September 2026) (Executive…read morestatus). On both occasions the process was as simple as it can get: walk to garage, ask what parking spots are available (guys/girls at info desk were pleasant), pick out car (always take photos just in case but cars are almost always spotless), drive to gate and show attendant your license and off we go! Drop off even easier: park car in lane, leave keys and goodbye! I could rent from Budget/Avis for free with my jetBlue premier credit but I'll stick with the no-drama option at National!! I'll be back in November an we'll see if they can keep the 5-star streak intact!

Our car had a tire that was leaking air right after we left the airport pickup. Attempted to have…read moreroadside assistance change the tire but it took hours and the estimated time was repeatedly pushed back. Eventually had to request a replacement vehicle which also takes hours. Customer service lines are very siloed/disconnected and agents are rude. The hassle of dealing with this took an entire day of our vacation. Would never use national car rental again

Customer Service with Alamo Savannah International Airport was amazing. The initial experience was…read moreexcellent with assistance from CFAR obtaining my vehicle reservation. She was extremely professional and polite in the customer service provided. I then encounter Shaneil would was remarkable with the vehicle walk thru and inspection. She was motivated and very helpful with ensuring i was comfortable with obtaining my vehicle. This was the best service I ever received in this line of business. Simply the Best!

One way rental from Atlanta to Savannah. I have to say the experience was awesome because I dropped…read moreoff the rental and the gentleman taking in the cars sent me a receipt via email. And then I walked into the terminal for my flight. Fast and easy. No issues and the credit card hold removed by the next day. Don't know how much easier and smoother it can get.

Booked two reservations one through Avis and one through Budget because we weren't sure if they…read morewere gonna be open after 12 AM. Flight was delayed and landed at 12:50am. They stayed open for us to get a car at 1:20am.

Friendly folks at the counter who waited on me quickly and used my premier status to move me ahead…read morein the line which I appreciated since I actually had to wait. At most airports, the premier service allows you to be able to go directly to the car and this airport did not provide that. But again they waited on me very quickly and were very professional. The car was clean and fueled up and ready to go. I had no hassle getting the car and appreciated the prompt service.

Very easy I'm not exactly sure how long the line was for Enterprise, but my mom and sister handled…read morethe rental info, while me and my dad got all the luggage. By the time we got to the area for rentals they were finishing up the paperwork, I would guess no more than 10-20 minutes or so from the time we got off the plane, split off to get things to getting to the rental car were loaded up and out of the airport. Dropping off the rental was just as easy park in the drop off area unload leave keys and, on our way, inside to head back home

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

Reserved a car for a 6 day stay in Hilton Head/Savannah using a discount. . The car was fine but…read morethe billing was horrendous. When my husband got the text, it showed fees and taxes again. I went to the original bill and saw that I was charged twice for fees and taxes. I called and spent a lot of time on hold, finally got someone to research . Budget emailed me and said that I was correct but I got another charge. Rather than 400 dollars, I was billed over 700....I had to get on the phone again and explain everything....I had the email saying that I should pay 406...Now I am waiting for a credit...Waste of time....and what annoys me is they made it sound as if they are doing me a favor to honor the price I was quoted...they made reference to notifying the desk of the discount.....When I booked it with confirmation, all of that should have been in the system...Will not use Budget again.

We travel many times a year and usually love budget which we always use. Until this location. I…read morealways book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation.

Great employees. They were very friendly and helpful. Great job Hertz! I really appreciated your…read moreattention to detail.

Car was there when promised and was clean. Mileage was about 7,000 miles, so no problems arose in…read morethe week we used the car. The biggest issue was we were given keys and told to go find the car that was in one of two large lines of cars. It took us 20 minutes in very hot conditions, with no employees even outside. Also, the inside of windshield needed cleaning.

Jakera was extremely helpful in finding me a vehicle. She physically went out to the vehicles to…read moreverify it had what I needed. She went above and beyond to make sure I was able to accomplish my objective while in Georgia!

I see Chip O. experienced the same thing I did .Thank you for contacting Customer Service…read more The location has indicated that the vehicle was returned with less fuel than when it was rented, therefore, a refuel service charge was imposed. While we can certainly understand your concern and request, In order to consider an adjustment to the charges please attach in PDF format, a copy of the gas receipt from the actual gas station that includes the name of the station, the address, the dollar amount and the number of gallons purchased. Alternately, you may provide a screen shot of the expanded details section from your credit card statement for the refuel charge. I DID SEND 4 PDFS with details and a Costco CC statement showing I bought gas at 6am. They said it wasn't good enough. They also did not refund my 1 day early return. . After 4 attempts without notice I just by chance checked my CC statement and they refunded the $180 refueling charge and 1 day early return. This is a scam and I can see on Nov 3rd someone else was scammed into paying. Keep in mind the fuel gas was over the full mark. Gas in SC is $2.75 gal. 50 gallons is $137. Class action lawsuit waiting to happen.. I have emails if anyone wants to see .

The total rental pick up and return process at the SAV airport needs to be reevaluated. I rented &…read moreprepaid a compact, fueled car online. My pick up was scheduled for 7 AM. When I arrived, there was nobody at the counter. (Their website said it opened at 7AM. ) A call to Payless customer service was not helpful. After 30 minutes of waiting, I learned that AVIS and Payless were part of the same company so I went to the AVIS counter and got my key. The car I had selected and paid for online was not available, so I was forced to upgrade for $10 per day. The car was clean, but the gas tank was less than full. There were no instructions provided on how to return the vehicle. I returned it to where I got it and brought my key inside because there was no attendant outside in the parking lot. After waiting in line, the counter clerk told me I had to drive the car around to a different lot. She said it would be easy. But it was not. She told me to just leave the keys on the dash and I'd be all set. I drove all around the airport to the lot indicated, and there was no parking sign for AVIS or Payless. The security guard suggested a place to park. I followed her instructions. The car was in perfect shape and the gas tank was completely full. I left the keys and prayed that the car would be safe. Later, when I got home, I saw a tag stapled to my receipt that perhaps should've been left on the dashboard when I turned in the car? It took 30 minutes for me to return my vehicle! This is unacceptable. In other airports, it is less than five minutes. This time, it did not "feel good to Payless"

Do not rent a car here. In addition to a two hour wait two pick - literally the only service…read moreinteraction the company is responsible for - someone had been smoking, the front seats wouldn't adjust and the undercarriage firiewalling was fall on the road. Disgraceful.

What a scam. They hurriedly take your credit card payment then tell u no car available until a 30…read moremin min wait. We blew out of there luckily but people were pissed. Avis was more but obviously worth it bc they arent jerks. Do NOT use thrifty. They should be called shifty.

I hate writing reviews when I don't have a photo to attach, but I didn't take a picture of the car…read moreI got so here we are. This might be the worst rated rental place I've seen, but figured I would give them a try regardless since it's what was chosen for me. I picked up a car from this Thrifty location inside of the Savannah airport roughly two weeks ago and not once did I ever interact with anyone at Thrifty, because 9AM on a Thursday is not a time they choose to be open so I had to check in at Hertz a few booths over. The process itself wasn't terrible although the employee working forgot to give me car keys so I had to walk to the car pickup, tell them, then they walked inside and got me some keys so I can't complain too much, I was able to drive out of there without much of a headache. Overall, this place was fine and minus being a little annoying, I was able to get a car and drive around the city. Was it perfect? No, but it is what it is.