I was confused about the date I needed a car and showed up 24 hours early. I was impressed by how hard Josh worked to get me into a car.

Booked two cars at two different locations and they had no cars available worst experience I've had with a rental car company. They need to look up the word reservation because they don't know what it means. Doubt I would ever try them again. read more

Your gentleman that works there the one that pretty much stays on the computer in the front all the time and doesn't do anything like everybody else around him was running around! I mean seriously you're waiting on a guest and you're texting another customer over and over again why would you give a customer of your home phone number am I an idiot or you just thought I was . No not an idiot and very happy with a different location that you are nowhere near ! He is rude obnoxious and treats people with no respect! He had to make everything difficult and was proud when I couldn't be his customer when I walked out the door to go get everything I needed and then by the time the fourth thing I needed he needed that the other place I went to didn't need at the office was already closed. Now I went to the Washington location 3,000 times turn around these people were the nicest people I've dealt with in my entire life! I do not recommend going to the Kingshighway location he's a jerk read more

We have been renting from this location fairly regularly for short and long trips. The cars have always been immaculately clean and ready on time. The staff is always friendly and helpful and I get the sense that if you need special accommodation it would be readily made. read more

Worst customer service from any rental car company I've ever used. I highly suggest using any other company ie...Budget,Hertz or whatever place you can find. Now I see why the Blues suck this year putting the Enterprise name on the Savvis Center now the Blues have the same work ethic. Look online compare prices there are better deals and more honest companies read more

So it's never fun to wreck your car and have to take a rental, right? Well, except in my case... My lovely Honda Civic warrants a $25 daily allowance at Enterprise. Read: dorky rental car. As it was Friday afternoon when I went to pick up said dorky rental car, I was feeling a little slap happy -- and dared to ask how much the beautiful big black Jeep wrangler on the lot would be. The answer: way more than $25/day. And that's when the clouds opened up above and angels started singing hymns of joy... Kelly, the Enterprise rep, said to me: "How 'bout I cut you a deal? You take the Jeep for the weekend and bring it back to me after work on Monday. No additional cost. It's just going to sit here on the lot all weekend...someone might as well have fun with it." Um, yes, please! And so began my love affair with Enterprise. I've since traded my Jeep in for a Ford Focus...but this is by far the best rental experience I've ever had. read more

This agency absolutely sucks! The first time we stopped there, we were given a car that was over 1,000 miles overdue for service, plus the car had trash in it. The second car we were given had dirty windows. So dirty we couldn't see while driving. The car also smelled of cigarette smoke and had stains all over the seats. Finally, the third car they gave us was better. But it's not right to have to go back 3 times to get the right car. No apologies from management either! Oh, and did I mention that the 2nd car's registration and insurance was expired? read more

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Always a cool staff. Helps me with all my rental needs. They work well under the pressure of a busy Sunday. Definitely recommend them.

Earlier this year I rented an SUV for a 10 day trip from this location. I used a Debit Card, showed them the required paperwork (utility bill, insurance card, etc.) and while I was there was told I qualified for a free upgrade! Hooray I said and then signed off on paperwork and went on vacation. THIS WAS A WONDERFUL EXPERIENCE.! Now to 3 weeks ago, same location and calling to rent a car. I was told they didn't take Debit Cards. I mentioned that one was used in May and she said sorry, we don't accept them and she couldn't tell me why they did in May. About a week later I called the same location, spoke with a different woman who said YES, of COURSE we take Debit Cards....you will have to bring in your insurance card, proof of residence, etc. etc. Then I mentioned wanting an SUV to which she replied, Oh sorry, you can only rent up to a luxury car using a Debit Card. Again I went back to my story about the May SUV rental. She said something to the effect that Corporate is trying to get the different branches to follow the rules and not do things that are against the rules. I will bet that if corporate calls this location and talks to different employees they will get different stories. read more

It's convenient and I get a good rate through the body shop. Other than that, service from some of the reps is good but the management that I had to deal with was not what I would call a people person. I have been here a few times and never have they had enough cars to actually choose what you may want. I have had to take the one car or truck that is on the lot or even had to be driven to another Enterprise as they had nothing but a large van. To say they have no cars because they are busy is just silly at his point. If you are so busy, get more cars!!!! Its just become a joke now. I dropped off a truck once, and the next person in line at the counter then drove away in the same truck five minutes later. I had not even left yet. Back to the management issue... Two things have happened to me using this rental company. First, I was told they would pick me up at a certain time when I made the appointment the night before. The next morning they were late so I called and was told I should have called that morning. When I brought it up to the manager once I got there, he blew me off and made it my fault. The same manager tried to claim that there was new damage on the vehicle when you could clearly see the rust on the dent/scratch. If its my choice again, I may just have to choose another rental company. read more

I have never had a better experience with a car rental company. These guys came and picked me up from my auto mechanic for free, and gave me a discounted rate because of my auto mechanic's referral. They also dropped me off at the mechanic after I returned the car the next day, simplifying the hassle of getting my car repaired immensely. The customer service was also exceptional. All the associates were enthusiastic, friendly, and professional. I highly recommend this location to anyone looking for a rental. read more

I've used this place 4 times over the past 4 years, most recently this week. My boyfriend used to use them monthly until his business finally bought him a vehicle. This place is seriously very busy ALL the time. They seem to need another employee or two, to deal with the volume and make the wait time a bit shorter, and they don't seem to have enough cars in inventory all the time. I would give yourself a good buffer of time because of this. Surprisingly professional and polite service considering the obviously very high volume. I couldn't do their employees' jobs with such a consistently good attitude! I could rent from other locations or companies, but this place is predictable, and good customer service makes up for everything else. read more

Fast, friendly, efficient service. Decent car selection and affordable pricing. Just wish I could ever get an Enterprise car that had more than 1/4 tank of gas in it. read more

Wonderful customer service. I ended up keeping the car longer than I expected and they were great about me just calling to let them know. The prices were reasonable and I'm so glad that she showed me how to open the gas tank (I know it sounds easy, it was a weird one!) Will definitely go back to this location if I need anything. I will say the woman working the desk always had at least 3-4 people waiting plus answering the phones. Get the girl an assistant or a raise! read more

This is the worst location EVER! i've rented from them twice. Both times horrible service. The first time the manager assumed I was with a lady of the same race and when we both said no she continued on to say well you all could be friends...Ummmmm really! sometimes silence is key. Second time...I called and was quoted a rate. When i got my bill it was significantly more. I was offered pre-pay and said yes ( who wouldnt for 1.75). I dropped my car off while the location was closed. I didnt get my receipt for three days ( I had to call for it). I read my receipt they charged me 2.80 per gallon. That's bullcrap! I called and Mike says no you didnt take the pre-pay well actually I did. THE PEOPLE WHO WORK HERE ARE CUSTOMER SERVICE ORIENTED AT ALL. The only rental place i use is enterprise. i will never step foot in this location. They dont uphold any of the values of enterprise. Both times I used this location there were customers in there upset about the service. I thought well maybe they are just trouble makers... NO THEY ARENT! I called the other location on kingshighway and the guy who answered the phone was great! next time if i dont go the Wash ave location Ill be visiting the other S.Kingshighway location. read more

Great customer service. No wait and such a polite staff. The pick-up/drop-off service was very timely and got me to my destinations very quickly. This is by far some of the best customer service I have experienced in a while! Thank you! read more

My car had a tire that would not hold pressure. I called this enterprise to try and replace my rental car with one with 4 working tires. I was told I could bring it by and he would change my car for another one. When I showed up after work I was told there were no cars for me to exchange. No help was given. He did not even offer to call another enterprise to see if they could help me. read more

I have always had good experiences here when I rent cars. They are extremely considerate of your needs. I actually bought my car from them 2 years ago and that was a hassle free wonderful experience. Highly recommend this business. read more