Premature Wear of SofTex Backseat Material - 2022 Toyota Venza…read more After contacting Walser Toyota in Bloomington, Minnesota on American Blvd W, I contacted the Toyota Brand Engagement Center. I wrote the following complaint to them: I am writing to report a concern regarding the SofTex upholstery in my 2022 Toyota Venza. The backseat SofTex material is tearing and peeling, despite the vehicle having only 22,878 miles and being used under normal driving conditions. I am the sole driver of this vehicle, and the backseat has experienced minimal use. SofTex seats are marketed as durable and long-lasting; however, I have since learned that other owners of 2022 Toyota models have reported premature wear of SofTex seating. While SofTex is generally easier to maintain than leather, there are documented concerns regarding its longevity and resistance to material failure. I initially reported this issue in person to Walser Toyota Bloomington, MN on American Blvd W on Monday, June 2, 2025, and followed up in person two additional times. On each occasion, I was assured that someone would contact me, but no follow-up occurred. I later contacted Jackson H. on December 18, 2025, and I did receive a call back with the suggestion that buying seat covers is a good solution. As I am still making payments on a nearly new vehicle, being told to purchase seat covers to address premature upholstery failure does not align with Toyota's claims of quality, durability, and excellence. Given the low mileage, limited backseat use, and my longstanding confidence in the Toyota brand, I believe this issue reflects a material defect rather than normal wear and tear. I respectfully request that Toyota review this matter and advise on repair, replacement, or coverage options, whether under warranty or through goodwill consideration. I received the following reply from the Toyota Brand Engagement Center. We understand you reported this issue to the dealer on 6/2/25 and 12/18/25. However, our records do not show any inspections by a Toyota dealer related to the wear on your back seat. If our records are incorrect, please upload the repair order showing the diagnosis for your vehicle. I probably will never buy another Toyota again.

Everything went amazing !! The process from beginning to end ! Esme was fantastic ! Talk about a…read moreflawless transaction even knowing she is new. ! Mike her manager was super nice and very informative , I'm super happy with my purchase. I noticed the GM walking around being part of the team super involved I am impressed that he was not just another GM sitting in his office. He was running around and being super involved and attentive to everything and everyone around him. I have to say this team is fantastic and we will be back soon to purchase another vehicle for my husband! Thank you Walser Toyota I love my first edition 2024 Land Cruiser !!

Erik runs one of the best small dealerships I have seen in the twin cities and all of his inventory…read moreis affordably priced. All his vehicles not only look good but are mechanically sound and I would most definitely refer family and friends here. Erik is not like most crooked dealers in the Twin Cities. He is Honest, fairly priced, and very reasonable.

Great Customer service, & Well maintained I've been coming to these guys for about 5 years now…read morenever had a problem they are always polite and very reliable

DO NOT take your vehicle for service here! They are crooks. Had my brakes replaced and they were…read moresqueaking after one week. Brought it back to have them fix the squeak and they still squeaked! Took it to my local mechanic and they showed me the cheap parts they used. Will never purchase a new vehicle here again or get service done! It's Beware

I can't figure out how to reply to you Cody but I'm not sure what you're talking about because you…read morecurrently have my vehicle... I've had to bring it back multiple times because the problem is not fixed and you guys claim it is! You've gotten thousands of dollars and it still has the same problem. Anyone in my position would be angry. SAVE YOURSELF!!!! Never bring your car here! THEY ARE SCAMMERS! They took thousands and didn't fix the problem but claim they did so they won't do anything for us! The service manager is rude and they mainly converse with us over texting which is so unprofessional. Take pride in your work and fix the problem we paid you for!

I worked with Bonnie and everything went well buying a car. She paid attention to details, showed…read moreme how everything worked, we went for a test drive, she put the floor mats in the car and put new license plates on herself. I would definitely recommend them and do business with them again.

There are no signs of hours or information at the retail counter. I was there to pick up a prepaid…read moreitem and despite ringing their little bell no one ever came. When I went into service to ask they said they were really busy. After waiting 15 minutes I left. At least a sign saying what was going on would be nice.

First ever visit waited some time for an advisor to join me, just came in for an oil change, took…read moreabout 4 hours, noted I didn't have an appointment but still, but thankfully they didn't try upsell me on anything, but expect for the wait time and vehicle offer it was a good experience, but I am not sure how would a big time repair would go with them!

The AI tool on the website is just horrible. Whenever I get my cars serviced here, I always wait in…read morethe lobby. This service center was already notorious for how slow they are. Its always two, two and a half hours for an oil change. But, they have a nice waiting area! So I just watch something on my phone. Today I tried to schedule service since the maintenance minder popped up on my infotainment screen. Apparently the AI tool has decided that I can't schedule a service appointment because I'm not allowed to wait (see the screenshot I posted). Not sure why. First, why even present the option to wait, just to come back and tell me it isn't available? The system should only present valid options to begin with. Why show something that will just subsequently generate an error? I hate all these companies cramming just awful AI tools into everything! I'm so over everyone buying into the AI hype when it almost always does a worse job than the tool it's replacing. HATE IT. I live in Saint Cloud and there are plenty of places closer to get an oil change than driving an hour and 15 minutes down to the cities each way. Loyalty only goes so far. If you're going to make it this difficult to spend money with you, I'll just go to the Luther Honda dealer in town here instead.

Absolutely awful! The staff is friendly enough. But could not fix my car. Brought my car with 30k…read moremiles (purchased brand new) due to check engine light. After 3 different times of bringing it in they still could not figure out the issue. Would not issue a loaner car and forced me to pay for a rental. Over a week later of paying rental out of pocket. Still could not fix. I've asked repeatedly for details of the work done and received nothing back. Will never return. Will never buy another Buick. WHAT A JOKE

bought 2020 GMC Terrain from them with 70k miles. There inspection process was awful. said was good…read moreto go but found a lot of things not right with car! DO NOT buy from them!

I purchased my vehicle in 2023. All services, including oil changes, I have had done here. It's a…read moredrive for me to do this, (2.5 hours) but I wouldn't trust anyone else. Kara is excellent and is very knowledgeable.

I had a fantastic experience with Key Cadillac. I found them to have both beautiful cars and fair…read morepricing. I particularly enjoyed working with our salesman, Daniel Zogaa, Jr. He was friendly, professional, and personable!

My service advisor, Kelin Holmen at Feldmann was one of the best I've ever experienced…read more I have been living in Orange County, CA and been driving Mercedes since I was a teenager. I did stray away for a few years, but return back to Mercedes because of the solid build quality and service from the dealerships. I am in Minnesota for work for a few months, and heard a noise coming from from my front-end of the car. I called Feldmann Imports Mercedes and received an inspection appointment for the next morning. When I arrived for my appointment, I was taken care of right away. After maybe 90 minutes, my service advisor approached me with a fix, it was just a wheel alignment issue, but I needed all new tires about 15,000 miles. That's OK because I didn't care for the run-flats tires. I advised him that I am looking to purchase the Michelin Pilot Sport 4S but will be back later for the alignment, and that is exactly what I did. Here's the kicker, I called m advisor but didn't know when I could make it to the dealership and he said that I can come in at anytime and he will take care of me: that's exactly what he did. I showed up without an appointment but he had a tech perform my 4-matic wheel alignment in about an hour. Obviously I'm returning to them for my Service B in a few month. By the way, I am currently driving a 2020 C43 AMG.

i got a comment of my review from Feldmann that they will give us a call to make things right. it…read morehas been a week so far and i have not gotten any call from them. i really hope they will be able to fix it. i will appreciate it if you will call.looking forward to it.

Tommy Matthews and the Enterprise Edina team scammed me…read more When making the reservation, Tommy asked personal questions about the vehicle I normally drive so he could upsell me into a more expensive vehicle that was not covered by my voucher. Extremely inconsiderate of customer needs and only interested in selling a more expensive rental. The vehicle I was rented was covered bumper to bumper in damage when I picked it up. Hail damage all over. Scratches, dents, and dings all over. Missing hubcap. It was an embarrassing vehicle. When returning the vehicle Tommy asked me to explain the damage on the vehicle. The vehicle was covered in damage when I picked it up and Tommy began asking me to explain the damage that existed before I rented the vehicle. He prompted me with things like "Do you think a shopping cart might have hit the car here?" Tommy then reported the damages and Enterprise has been hounding me to pay for damage I did not cause for months. THANKS TOMMY! You set me up with a ruined vehicle and scammed me into a claims collection service that is now threatening me with letters, calls, and emails. GREAT SERVICE!! THANK YOU SO MUCH TOMMY MATTHEWS! Edit in response to Enterprise reply: I have done my part already in spending hours calling and emailing Enterprise on this issue. Your team and Tommy fabricated a damage claim on a vehicle that I received as damaged and stuck me with the fallout.

We have a corporate account with Enterprise, and our primary location is the Roseville Enterprise…read more (Kyle, by the way is fantastic!) I work in Roseville, but I live in Edina, so I use the Edina Enterprise location for most of my car rentals. Over the years, there have been some very good people here. Sadly, but due to promotions, they all leave just as I get to know them. Which is why I want to give some kudos to Josh Crouse, Assistant Manager, before he gets himself promoted (and he will because he's AWESOME!). Josh has fantastic customer service, and he leads his team well. He's professional, funny, and really makes one-time customers feel as special as repeat customers like myself. The reason I'm giving him props today is last night he called me while I was at dinner to let me know that the car rentals were tight because of the holiday weekend. He asked if I could be flexible with my pick up time. Because I had a meeting before I headed out to a conference, I had some, but not a lot of flexibility. I came in a little later this morning because I wanted to give Josh time to track down a car, and when I arrived, he told me he had parked my car in the back so that I would be ensured to get my car. Now that's service. So I can't say enough good things about Josh and the Edina Enterprise team. Use them and you won't be disappointed! (And while I hope Josh gets promoted soon, I selfishly want him to stay around here for a while!!!)