I rented a car recently from the Enterprise in downtown St. Paul. The car was dirty on the outside…read moreand inside when I picked it up. There were sticky spots on the dash, interior and center console. I also had a maintenance required light on in the dash of the car, which I had to stop back to the location to inquire about. When I dropped off the car, I told the woman about all of this. She apologized, and said she would send me a discount for a future rental, when she emailed my bill. However, my bill arrived, but no discount. I called the location and asked her about it, and she said she was busy and I would see it soon. It's been weeks now and it still hasn't been sent. Terrible.

I cannot believe I did not yelp this place prior to "choosing" this as my car rental during the…read moretime of our car repair from Ci's fender bender. My bad!!! Hunter from Enterprise was at Bonfe with the car on time which was nice. He was in the usual Enterprise Uniform. He was pleasant and we went out to the car. We looked the car over and I did note a ding on the rear driver side back door. Hunter tells me " It's OK; They won't charge for that anyways, we don't need to put that down. I must say I am leary of this comment now as I read these reviews but we finish the inspection, I give him a card for a deposit of $50 and I drive off. The car makes horrible rattling noises from the rear end but I really don't care as I won't be driving that much but I cannot believe Hunter did not feel how shaky the car was on his way over. Later that day, Hunter calls and says my card declined for the $200 deposit. What? You said you were only taking a $50 deposit. Having had worked at Enterprise 20 years ago, and seeing customers so angry because of Enterprise charging their cards for more than agreed, I purposely gave them a card with only around 100 on it just in case....Who tries to run a card for more than what was agreed upon without calling first? He then tells me Farmers doesn't have the direct bill set up... SO....I have to take care of this, call and email Farmers, they email me assuring me that direct bill is set up. I call Hunter back to inform him of this and all he says is "Ok, sounds good, I will run the $50 on the card." Ummm....Don't you want the person's name from Farmers I talked to?? The reservation number?? Nope....Ok..Buh Bye... Other than the shaky, rattling, car the week is whizzing by, and all is well...Until Jess, from Enterprise, leaves my daughter a message on her cell phone about the direct bill being denied...I call Jess back and ask her why she called Ci who is not even old enough to rent a car, when my number is on the contract and Hunter was dealing with this on Monday and it was all taken care of. "We have searched our system and nothing is there" We need full payment on the rental before noon tomorrow"... and by the way, your card denied for $200 but went through for $50. Uh huh...That's what I was told the deposit was. I tell her I already went through this with Hunter on Monday and after some snotty banter between the two of us, she agrees to take down the Farmers Claims rep's name, number, reservation number, and try to figure this out. In the meantime, I get another email from Farmers telling me they have no idea why Enterprise keeps saying its denied, the claim/reservation is in my name as well as Ciarra's. I feel sorry for the Farmers Claims rep who I wish I could yelp and award five stars! More to come......Well, I hope not but either they will finally get this straight with Farmers or they will sneak into my garage in the dark of night and take back the black rattler. *Only giving two stars because Hunter was on time and he was very pleasant. Its not his fault, he probably was not trained properly.*

I've used Enterprise a lot in Texas, so it was nice to have that same experience here. First time…read moreat this location and the service was great - friendly, smooth, and easy all around.

I'm glad I came here after reading the mostly positive reviews. Check in / out was a breeze. My…read morerental car was very clean. The employees were all very friendly and polite.

On a Friday, around 11 am, the Sixt counter had no queue. No complaint as a couple of the other…read morerental counters had long lines. I reserved a Mercedes C class (or similar as stated). it was "similar" this time as they didn't have a Mercedes. BMW 3 series was available with only one choice for colors. I would've loved anything but white. I usually get a free upgrade offer but this time all the upgrades were paid only-I took a pass and stuck with the Bimmer. Service was friendly and quick. Car was in good condition with lower miles. Pick up of the car was seamless and fast with easy exit from the garage. More inventory and free upgrade given they didn't have the Mercedes would have been good.

Had a great experience AT FIRST..they upgraded me for free and customer service was very nice…read more About a month after my trip I received a damage bill for $650 for a scrape on the rim. I know for sure I was not the one to cause the damage, but had no way to prove it. Either way $650 is ridiculous to fix a rim. I sent it through insurance and still had to pay $225 out of pocket for their admin fees. For sure won't rent here again womp womp 0/10 If you read this review and still decide to rent from them...take photos of the car once you rent it! Would've saved me a lot.

Mohamed fixed me up after my budget car went bad. He had no cars but had me in a returning car…read morewithin the hour!!

Guy was super nice - we told him our plans & he suggested we return the car in a different…read morelocation, which would work SO much better for us, and there would be no extra charge! Never knew we could do this - and Always better than the airport!! We will definitely come back to him next time.

This is such a terrible car rental place. Not sure if it's the service or the location. There was…read moreno selections for car and it took them so long to process our rental. It was not even busy. We were the only one there and then some other people came after half an hour.

I was well within my contract, had a flat tire renting from Hertz for Uber, called to get it towed…read moreand they decided to repo it instead saying it was overdue a month prior. I hadn't received notice of that false claim and every week it was auto renewed, and pulling money from my account. A week later they pulled an extra charge of $2,500 and refused to resolve it on the phone trying to say I owed it, which I quite obviously do not as my regular renewal payments had been coming out. $2,500 charge for what, breathing oxygen? They won't even resolve it on the phone or refund me. I have to file fraud at my bank or sue them to get my money back. They had also done a similar overcharge prior adding an extra $70 a day that took forever to refund. Do not rent from them, they will steal your money and try to justify it. Pathetic company, thieves, criminals, worthless scum bag pigs, no customer service whatsoever, just greedy cocksucking corporate cum stains.

I've been renting here for years, before it was burned downed and rebuilt. A loyal customer, so I…read morebring a car back after hours yesterday and all of a sudden a damage out of nowhere they are trying to put on me, and NOTHING was wrong with this vehicle when I brought it back they've been lying saying they sent me pictures which by the way I have yet to receive! I have spent soooooo much money with enterprise and for them to pull this BS is heartbreaking. Will be going against whatever claim until my innocence is proven. DO NOT RENT FROM THEM I REPEAT DO NOT RENT FROM THEM THEY ARE RUNNING SCAMS! They started calling me after 9 and have been open since 7 or 7:30 right idea WRONG PERSON!

Rented an SUV from here on a recent trip when all cars were sold out across the city. The car they…read moregave me was incredibly nice (Jeep Grand Cherokee hybrid). Service was awesome and friendly, and the price was super reasonable. I definitely would go back here.

Not great, but not horrible. I was in town for a weekend getaway to see some family and saw some…read morereally great offers from Payless. I had seen the name before, but never really paid much attention to it just because i was unfamiliar with it. This time I decided to chance it, and see what they were all about! Landing at MSP, the station for Payless can be a little tricky to find. After you take the short tram ride, the station is up the FIRST set of escalators and to your left. They're stationed right next to sixt (I think that's how you spell it haha), so if you see them you'll see Payless. Now there won't be an agent there, so you'll have to pick up the phone to arrange your pickup. Payless is located about 5-10 minutes away from the airport, so they provide free shuttle. A few folks claimed that they had waited for a while, but after we called they were there in about 15 mins, so I guess it varies?! Once there everything else is pretty normal. They ask if you want to upgrade and they'll tell you to note any scratches bigger than the size of a 1 dollar bill. Once that's done then you're on your way. Return was easy as well. Shuttle service begins at 4am, so you should be able to make your flight. The agent checks the car to be sure you filled up and then gives the receipt. Be sure to fill up prior to returning the car because they'll charge 10 DOLLARS PER GALLON! YES, GALLON! We had a few folks who forgot to fill upc, and of course they weren't very pleased with the outcome. Overall it was a pretty average experience. Not the best I've had and also not the worst. If they have locations on site, then I would probably use them again considering the cost.

Car wasn't clean when I picked it up, and I had a fraudulent charge from them for refueling a few…read moredays after I returned the car full. Customer service was rude, refused to look into it, and hung up on me. Luckily got the charge reversed by my credit card company.