I rented a car recently from the Enterprise in downtown St. Paul. The car was dirty on the outside…read moreand inside when I picked it up. There were sticky spots on the dash, interior and center console. I also had a maintenance required light on in the dash of the car, which I had to stop back to the location to inquire about. When I dropped off the car, I told the woman about all of this. She apologized, and said she would send me a discount for a future rental, when she emailed my bill. However, my bill arrived, but no discount. I called the location and asked her about it, and she said she was busy and I would see it soon. It's been weeks now and it still hasn't been sent. Terrible.

I cannot believe I did not yelp this place prior to "choosing" this as my car rental during the…read moretime of our car repair from Ci's fender bender. My bad!!! Hunter from Enterprise was at Bonfe with the car on time which was nice. He was in the usual Enterprise Uniform. He was pleasant and we went out to the car. We looked the car over and I did note a ding on the rear driver side back door. Hunter tells me " It's OK; They won't charge for that anyways, we don't need to put that down. I must say I am leary of this comment now as I read these reviews but we finish the inspection, I give him a card for a deposit of $50 and I drive off. The car makes horrible rattling noises from the rear end but I really don't care as I won't be driving that much but I cannot believe Hunter did not feel how shaky the car was on his way over. Later that day, Hunter calls and says my card declined for the $200 deposit. What? You said you were only taking a $50 deposit. Having had worked at Enterprise 20 years ago, and seeing customers so angry because of Enterprise charging their cards for more than agreed, I purposely gave them a card with only around 100 on it just in case....Who tries to run a card for more than what was agreed upon without calling first? He then tells me Farmers doesn't have the direct bill set up... SO....I have to take care of this, call and email Farmers, they email me assuring me that direct bill is set up. I call Hunter back to inform him of this and all he says is "Ok, sounds good, I will run the $50 on the card." Ummm....Don't you want the person's name from Farmers I talked to?? The reservation number?? Nope....Ok..Buh Bye... Other than the shaky, rattling, car the week is whizzing by, and all is well...Until Jess, from Enterprise, leaves my daughter a message on her cell phone about the direct bill being denied...I call Jess back and ask her why she called Ci who is not even old enough to rent a car, when my number is on the contract and Hunter was dealing with this on Monday and it was all taken care of. "We have searched our system and nothing is there" We need full payment on the rental before noon tomorrow"... and by the way, your card denied for $200 but went through for $50. Uh huh...That's what I was told the deposit was. I tell her I already went through this with Hunter on Monday and after some snotty banter between the two of us, she agrees to take down the Farmers Claims rep's name, number, reservation number, and try to figure this out. In the meantime, I get another email from Farmers telling me they have no idea why Enterprise keeps saying its denied, the claim/reservation is in my name as well as Ciarra's. I feel sorry for the Farmers Claims rep who I wish I could yelp and award five stars! More to come......Well, I hope not but either they will finally get this straight with Farmers or they will sneak into my garage in the dark of night and take back the black rattler. *Only giving two stars because Hunter was on time and he was very pleasant. Its not his fault, he probably was not trained properly.*

I've used Enterprise a lot in Texas, so it was nice to have that same experience here. First time…read moreat this location and the service was great - friendly, smooth, and easy all around.

I'm glad I came here after reading the mostly positive reviews. Check in / out was a breeze. My…read morerental car was very clean. The employees were all very friendly and polite.

We actually had a pleasant experience. The car we rented was not available, Ayah upgraded us in a…read morevery timely and professional manner. Ended up with a BMW3, very comfortable ride. Drop off was very smooth and appreciated the help of Ruben. Both of these young men should get a call from their district Manager and told that they did an excellent job helping out two seniors on Jun 09, and June 14, 2026. It is refreshing to have kind and helpful customer service. Thank-you.

Didn't have the car we reserved so they gave us an upgraded car- fair enough but apparently they…read morenever have the car people reserve. They sneaked in an additional driver fee- didn't catch that until too late, they overcharged a ridiculous amount for "prepaid fuel"- the car wouldn't have cost half that amount to fill even if it was on fumes. They charged the wrong card- I had reserved it on a debit card and then they required a credit card to take the car- ended up they charged the wrong card. All in all, careless and not responsible or reliable company. Stick with the big names- Alamo, Enterprise, etc. Never again!

Mohamed fixed me up after my budget car went bad. He had no cars but had me in a returning car…read morewithin the hour!!

Guy was super nice - we told him our plans & he suggested we return the car in a different…read morelocation, which would work SO much better for us, and there would be no extra charge! Never knew we could do this - and Always better than the airport!! We will definitely come back to him next time.

Horrible. Angel called me a half hour before to tell me the car I reserved 3 months prior was not…read moreavailable. His solution was to call the national company. He gave me two numbers 1 with an AI agent and one that tried to get me a direct tv offer. Going through hertz national they said they could find me another car at a different location. We went through all the reservation work. Then they tell me it will be three times the original price. Really disgusting company.

This is such a terrible car rental place. Not sure if it's the service or the location. There was…read moreno selections for car and it took them so long to process our rental. It was not even busy. We were the only one there and then some other people came after half an hour.

I've been renting here for years, before it was burned downed and rebuilt. A loyal customer, so I…read morebring a car back after hours yesterday and all of a sudden a damage out of nowhere they are trying to put on me, and NOTHING was wrong with this vehicle when I brought it back they've been lying saying they sent me pictures which by the way I have yet to receive! I have spent soooooo much money with enterprise and for them to pull this BS is heartbreaking. Will be going against whatever claim until my innocence is proven. DO NOT RENT FROM THEM I REPEAT DO NOT RENT FROM THEM THEY ARE RUNNING SCAMS! They started calling me after 9 and have been open since 7 or 7:30 right idea WRONG PERSON!

Rented an SUV from here on a recent trip when all cars were sold out across the city. The car they…read moregave me was incredibly nice (Jeep Grand Cherokee hybrid). Service was awesome and friendly, and the price was super reasonable. I definitely would go back here.

Our rental experience was to notch. The car was clean and reliable. Alyssa at the Payless pick up…read morelot was fabulous. She got us the car we wanted and helped us get on our way in a timely way.

Car wasn't clean when I picked it up, and I had a fraudulent charge from them for refueling a few…read moredays after I returned the car full. Customer service was rude, refused to look into it, and hung up on me. Luckily got the charge reversed by my credit card company.