My employer has a contract with Enterprise, so all of my work related car rentals are from this…read morelocation. The staff here are fantastic, friendly and helpful. They are very focused on putting the customer first. The Enterprise rental fleet seems to heavily favor the Chrysler products, though I have ended up with the odd Chevy and even--once--a Prius. The rental agreement also has some unusual terms (like no travel out of state), so renter beware.

Absolute shit. I have been a loyal enterprise customer for years and will now be switching loyalty…read morebrands. When I picked up my rental car at the airport, they didn't have any midsize vehicles that I had reserved, only a very small Mitsubishi. Figuring I'd be an easy customer. I took the Mitsubishi. Huge mistake!! Since I got the car, it has been making a very concerning noise with the transmission. I'm worried the car is going to stall out while I'm on the freeway!! Since I am staying 40 minutes from the airport, I took the car to the enterprise location closest to me and requested a swap. Pretty standard no-frills not asking for an upgrade, just to swap to a car that feels SAFE at the very least. I was met at the counter with an attitude saying there is nothing they can do because there system is down, then they tell me they can't communicate with the airport location because they don't have a phone? I showed them the phone number on my contract, to which they said I should call them. Cut to me getting a half assed customer service call, no service from the actual location, late to my job site where I will now work in the heat since I wasted my time this morning. AND still in the horrible car!! Hugely disappointing thanks for nothing enterprise.

I rented an intermediate car for a couple days from this location. It was a great experience…read more Desire and the rest of the staff were very friendly and helpful. Check-in and pick-up was very smooth. It's always great when they Sentras and Corollas available to rent. The return was good. However, on the return, I wish the signs to indicate which lane to turn into for the return would start sooner. I almost missed the turn off for the return once I got into the return garage. Also, I wish they would put side trash cans in the return lanes like they do in TPA. I would absolutely rent from this location again if I came back to MN.

Very frustrating experience at the Enterprise rental counter. After already dealing with…read moresignificant flight delays, the last thing we expected was another long wait just to pick up a car we had already reserved. There was a substantial line of customers waiting, yet only one person appeared to be handling check-ins. For a major airport rental location, especially during a busy travel period, this level of staffing is unacceptable and feels very unprofessional. Travelers arriving after delayed flights are already exhausted and trying to get to their destinations; having to stand in another lengthy line because the counter is inadequately staffed only makes the situation worse. Enterprise should anticipate passenger volume and staff the counter appropriately. A reservation should make the rental process easier--not become another major delay after a difficult travel day. Very disappointing experience.

Recently I had to cancel my car reservation for a medical emergency. Sixt initially charged me the…read morefull price for the rental. However, after some initial frustration, I was able to explainthe situation in more detail and they gave me a full refund. Restored my faith in humanity -even though they lost money, it was the right thing to do.

I rented a car from Sixt at the MSP location from July 23-27. The car was decent, the pricing was…read morereasonable, and the check-in and pickup process was fast and efficient. Unfortunately, I had a major problem after returning the vehicle. On July 28, I received an invoice from Sixt for $614.25 for damage to the front passenger-side aluminum rim, described as a scratch. I am absolutely certain this damage did not occur while I had the vehicle. Unfortunately, I did not think to take pictures of all four wheels when I picked up the car. When I contacted Sixt to dispute the charge, I was told that Sixt was not required to provide proof that the wheel was in perfect condition when I received the vehicle and that documenting the condition of the car was my responsibility. As a result, they refused to remove the charge. This is extremely frustrating. I have rented cars from many companies over the years, but I have never experienced a situation where I was charged hundreds of dollars for damage that I am confident was already present--and then told that the burden was entirely on me to prove otherwise. My strong recommendation: use extreme caution if renting from Sixt. If you do rent from them, I strongly recommend taking a video of the entire vehicle before leaving the lot, along with individual photos of all four wheels/rims and every part of the exterior and interior. Do not assume that any existing damage will be properly documented by Sixt. The initial rental experience was fine, but the way this damage claim was handled has completely changed my opinion of the company. I will not be using Sixt again.

Mohamed fixed me up after my budget car went bad. He had no cars but had me in a returning car…read morewithin the hour!!

Guy was super nice - we told him our plans & he suggested we return the car in a different…read morelocation, which would work SO much better for us, and there would be no extra charge! Never knew we could do this - and Always better than the airport!! We will definitely come back to him next time.

Horrible. Angel called me a half hour before to tell me the car I reserved 3 months prior was not…read moreavailable. His solution was to call the national company. He gave me two numbers 1 with an AI agent and one that tried to get me a direct tv offer. Going through hertz national they said they could find me another car at a different location. We went through all the reservation work. Then they tell me it will be three times the original price. Really disgusting company.

This is such a terrible car rental place. Not sure if it's the service or the location. There was…read moreno selections for car and it took them so long to process our rental. It was not even busy. We were the only one there and then some other people came after half an hour.

I've been renting here for years, before it was burned downed and rebuilt. A loyal customer, so I…read morebring a car back after hours yesterday and all of a sudden a damage out of nowhere they are trying to put on me, and NOTHING was wrong with this vehicle when I brought it back they've been lying saying they sent me pictures which by the way I have yet to receive! I have spent soooooo much money with enterprise and for them to pull this BS is heartbreaking. Will be going against whatever claim until my innocence is proven. DO NOT RENT FROM THEM I REPEAT DO NOT RENT FROM THEM THEY ARE RUNNING SCAMS! They started calling me after 9 and have been open since 7 or 7:30 right idea WRONG PERSON!

Rented an SUV from here on a recent trip when all cars were sold out across the city. The car they…read moregave me was incredibly nice (Jeep Grand Cherokee hybrid). Service was awesome and friendly, and the price was super reasonable. I definitely would go back here.

Our rental experience was to notch. The car was clean and reliable. Alyssa at the Payless pick up…read morelot was fabulous. She got us the car we wanted and helped us get on our way in a timely way.

Our trip was completely disrupted due to the following issues:…read more - We waited over three hours to receive a vehicle alongside dozens of other frustrated customers because no cars were available. - We did not receive the mid-size SUV we reserved and were instead given a small Honda that was difficult for us to use. - No paperwork was provided at pickup or emailed. - Three days after we returned the car, we received an automated text stating the rental was overdue. This was the worst rental experience I have had, and it caused an immense amount of unnecessary stress.