I want to express my gratitude for the kind service I received when I returned the car to the…read morePotranco location on 4/7. I returned the vehicle washed and cleaned, and the staff was very appreciative of that, given the need for vehicles due to the recent storm/hail damage to their whole fleet. I also got dropped out at my home and the gentleman was very kind!

Is this branch even open for business? Been on hold over an hour so far and disconnected three…read moretimes already without ever getting through to a person.

Horrible horrible horrible horrible experience. My wife and 2 kids waited over an hour for 1 guy…read moreat the register. Then once she was able to talk to him, had a nasty attitutde. Gave her a hard time, told her there was a $200 deposit (which nowhere did it say when i booked the reservation). Then would not take my payment over the phone even after I put my credit card on file online. When it was all said and done, Hertz basically left my wife and 2 kids basically stranded they would not process her "Visa" credit card for payment bc it had a Visa logo and they had to run a credit check. They basically gave my wife the runaround and gave her a hard time because she was upset that she had to wait over an hour. She asked to speak to a manager but was told noone else was there, the representative called his manager who basically was no Horrible horrible horrible staff.

Arrived to location and no one was here. Wait inside for 15 min and no one showed up.. finally a…read moreman comes in saying he was washing cars. He helped the lady in front of me and said he was going to go get the car. He went outside and 20 min later I go outside to switch rental providers as I was beyond annoyed already and I see him driving up with Food. He literally went to go get food as we all waited. An hour and a half later I finally got a car through enterprise.

We rented the car for a week. The young lady was very friendly and service picking up our car was…read morefast. It's a new staff under the same mgmt of Marlene. The ONLY problem was that the horn didn't work at all. The young man Carson that I dropped the car off to on Saturday morning at 10:00 was very friendly and fast. Great job guys !

I travel to SA every year and my choice to rent is here. I am a Silver Member; but, I have found…read moremyself in a pickle the last couple of times. Calissa Vazquez was extremely helpful in jumping through hoops to provide a vehicle for my in town travels. I can always rely on this Enterprise team for exemplary service.

Had a great experience with this location. They picked me up from the collision center, got me in a…read morevehicle within 30 minutes, and when the collision center informed me too late in the day that my car was ready, they worked with my insurance and got me covered to keep it one more day. The best part I really appreciate was the follow up call that just let me know I don't have a balance, the car was returned in good condition, and he asked how my experience was. It felt very genuine so I can confidently recommend this location for your rental car needs.

May 18, 2026 - May 26, 2026 I rented a vehicle from…read moreEnterprise on Lakeside Dr and it was a terrible experience. First, the technician stated they only had about six vehicles on the lot for rent, even though there were many cars sitting on the lot. Secondly, He said most of those cars were for sale. Third, since I did not pre-arrange a rental, they only had one vehicle left on the lot for rent. Those cars rented for about $55 a day, but I saw on the internet, a panel truck rents for $117 a week, but I was told there were no panel trucks available. Next, I was given a 2026 VW TAOS. After receiving the vehicle, I was not given instructions on how to operate anything inside the car. Then, before I drove off the lot, I asked the technician, "How do I adjust the seat"? He showed me how to adjust the seat and I departed from the lot. After driving a little while, I could not see out of the side mirrors and I stopped at another Enterprise office and was given instructions on how to operate the mirrors. Finally, it was time to fill the gas tank! I had no clue! I looked on the leftside, a little by the door side, on the side where most gas levers are located, but unfortunately there was no gas lever. I panicked. I stopped at an HEB grocery store gas station and I had to ask a strange man to help me locate the gas tank lever. He didn't know where it was either, but he said unlock the vehicle and he pushed on the gas tank door and it opened. And lastly, the front passenger door was broken and would not open from the inside. My passenger pressed the unlock/lock button and the passenger door still would not open. I had to get out of the drivers seat, go around the car and open the passenger door. I was not informed the passenger door was broken. RECOMMENDATION: The technicians need to ask the drivers if they know where the most important functions of the inside are to operate the vehicle, such as seat adjustment, mirror adjustments, radio function if you want to connect your phone to use the navigation system and allow hands free phone calls and above all, the gas tank operation!!!

Many thanks to Jackie, Omar, Tracy, Adam and whoever else I interacted with during my 40 day…read morejourney to get my car fixed from an accident. While it wasn't without it's bumps the team was great throughout. From the pick up (home close by) and drop off (collision center), to the exchange to a new vehicle (slow tire leak on the first one?) and the extending and closing out of the insurance claim/contract at the end....the team was friendly, helpful, and understanding. The cars were just ok (meh)...I am writing this review based on service. The service is what I will remember. Thanks for making a stressful experience LESS stressful. I appreciate it! Review is for the 11137 Westwood Loop, San Antonio, TX 78253 location.

Was sent here by my insurance company due to my car being hit. When we got there at 12 there was a…read morelong line and when we finally got to the desk at 1224 Eileen told us she could not help us even though she pulled us up in her system because we had to make a reservation online. She had to help all the people behind us that had a different reservation they made online even though she found our information. This was due to a system error they were having where Potranco made reservations like it was open when it was not and transferred all of its customers to our location. She was able to give 3 other people a car and we waited an hour only for her to only suggest we make a reservation on Monday for a smaller car because they were too busy but she still gave cars away to multiple people behind us. We came in Monday they still only have trucks. She told me on Sunday we were making a reservation Monday for a smaller car like economy which she compared to an altima she gave away Sunday in addition to I believe a red civic. Still no car available and we are there for our scheduled time at 8. She kept blaming the weather and said that a car of the size we were looking for like the ones in their parking lot would be available after an oil change maybe later and they would give us a call back at 10. No call and no car it it's already 11. I spoke to a chat representative only to be told no ETA for when i will receive a call back for the service we received. I come in immediately wanting a manager because I am convinced this lady does not want to help us. I tell him that there are nothing but economy cars in your parking lot because that's what she called them and that's almost what they look like online. The manager corrected the misinformation we received from her she was trying to get us an economy car not a standard car like we wanted. The ones we had pointed to in their parking lot at 8am that needed an oil change. I dont argue with the misinformation I was given by her because at this point i just want to get the car and leave. We finally are walking out to a civic and she tells me I can't drive the car only my father can. This is how I now know she didn't want to help us or maybe me specifically. Not only were we given the wrong information by her multiple times but now I can't drive a rental that I am on the insurance of with my family with. I have rented cars multiple times even overseas with my families insurance. If you come here don't speak to Eileen she clearly does not like her job, does not follow up, and is most likely to give misinformation or not help you. And yes I did follow up with my insurance I can drive this car. At least the manager was helpful and did what she obviously did not want to do but this was a whole weekend and hours later. Thank you enterprise for showing you care during our difficult time.

The staff is amazing and super sweet. AMAZING customer service!! Definitely recommend this…read morelocation!!

I went to two locations. One to pick up and then to drop off I came to this location. The lady…read moreworking was QUICK!! Didn't wait more than 5 minutes and we walked around the car and everything checked out and I was out of there. Customer service was 10/10.

Do not rent from this avis. Had a reservation cancelled by some sort of accident online. Got told…read moreoh well we are keeping your $150 dollars and no your reservation can't be uncanceled even though it was never cancelled to begin with . We're out a cancellation fee of $150 and we had to go and rent a vehicle through another company so we wouldn't get screwed again. 09624226us3

superior customer service. arielle is very knowledgeable and has excellent communication skills. i…read morewell never rent a vehicle from any other place! Thank you so much for your help! Rebecca

This is the worst customer service I've ever experienced. We were trying to decide which vehicle…read moreto rent for a daily trip and went up the branch by our house. Not only was the attendant not helpful, she was rude and the office had a very strong smoke smell. I asked to see the vehicles and she was not very happy about it. It's the worst experience ever. Will not do any business with this branch.

No issues with Hertz. Jakob and another representative were helpful and professional. Provided…read moreinformation that I needed and a nice rental while my car is being fixed. Easy process and out the door. Thank you both so very much. I would definitely recommend.

If I could give a zero rating, I would! Reserved a truck to move some furniture - showed up at the…read moreappointment - no trucks/ no cars. I stood in line and watched as they told every person that they had nothing for them. When I asked how they allow reservations when they know they have no inventory, they lady responded, "We let EVERYONE reserve. We just assume not everyone will show up. I'm sorry ". Terrible customer service! If they answer then they will just place you on hold for 30+ minutes and disconnect. If they offer to call you back. They will not call. I will never attempt to rent from HERTZ again