I provided the agent with my name (I had my reservation number ready but agent seemed satisfied…read morewith only my name). The vehicle class and fuel options seemed to be unknown to the agent so we spent another 8-10 minutes getting those details settled before I was on my way. Not too big of a deal. Disappointing to experience at midnight and nearly an hour-long wait in the shuttle line to get to rental cars from SEA. I am happy with the rental car though - clean, spacious. I believe a good value.

To have enough cars. They did not have my car I reserved and they give me a different car but they…read morecharge me more money. And the car wasn't clean

Great experience & super speedy in processing me into a rental car. A team member picked me up @…read moreMetro Body Rebuild and I'd say 15 minutes I was out the door in 2025 car. Granted it's not as nice as what I personally drive but it was clean, new and ready to roll.. Hell even had choices in which JoJo offered me. Totally satisfied with Enterprise experience today.

Initially, they gave us a vehicle that had a huge dent and scratches on the front driver's side as…read morewell as scratches on the tire as if the car has just been in an accident. It also only had a quarter tank of gas. They were aware of this and pointed that out at the time. We were thrown off that they would rent us a car with a major damage on it, but at the time we did not refuse. After driving a couple of miles, the tires felt wobbly and the car seemed out of alignment and we requested them to switch it to a different vehicle. They did so without an issue but the agent (different person from the initial one)was also surprised why the damaged car was assigned to us in the first place. The new car they assigned was fine, but overall, both cars were older with over 35000miles on them. I usually rent cars from Nationals for business and they definitely have newer and better cars and never ever had a damaged car. Also, in my experience, they always make sure the gas tanks are full or at least 3/4 tank full before driving off the lot. Enterprise at this location is convenient but my experience was highly disappointing, and I would not recommend.

I had a slow leak, found a nail. I had been here before…read moreyears ago with a different car and got excellent service. Decided to try again. It was great. Work was completed quickly. Oh but wait! The problem was with the rear tire! Of course my wife didn't tell me that until after they finished the front tire. I had them change the oil also, since I was there. They were more than flexible.

I came in on a Sunday ( Mother's Day ) since they were the only place open and available to take me…read moreright away. The job was super fast and they kept me updated throughout the whole process. Hung was very quick and communicated very clearly!!!

I travel for work about 8 months of the year. I rent cars a lot. I usually make a reservation…read morebefore I arrive but this time I forgot to make a reservation. The only car rental place that had cars available was Hertz. I walked up and was told they only type of car they had was of course the highest tier. I was stuck and had no choice but to rent it. The next day I received our corporate rate code. I call the rental counter directly because the is not a corporate owned location. The person I spoke with said that she could not apply the corporate rate to the rental because it was company policy not to apply corporate codes to walk up rental. They also added that they were sold out. When I asked if I could get a copy of the policy to not apply corporate codes to walk up rentals, I was told it is not in writing so I could not get it. So, I guess if the policy is not in writing, how can you enforce it. I believe this is a perfect case of price gouging if I ever seen it. I definitely not rent from Hertz again, whether it is corporate owned or not. Very unprofessional for a business to still operate like this.

Unfortunately one customer service agent at the counter made this a 2 star, and probably should be…read more1. Her name is April. While we sat near her desk/counter, within 5 ft and she was fully aware that we were there and could hear her, she proceeded to tell a coworker about 2 elderly women she had at her counter a few days ago. The words from her mouth were that she told the 2 women that "she knows they were elderly and respected that but that didn't give them a bitch-pass". SHe did this while not caring that we (potential customers) could hear all that she was saying. How said and rude. She was pretty rude to a gentleman who was at her counter while we were sitting there as well. NO customer service skills whatsoever.

I rent cars constantly for business and this AVIS is the BEST! Best, clean cars, friendly staff,…read moresuper accommodating for my ever-changing schedule, reasonable, professional and always willing to go the extra mile to make sure I'm pleased with my rental needs. Working with Sonny and Achilles is always a pleasure :) I wish I could rate higher than 5 stars **********

Was charged $250 for "excessive pet hair" upon returning a vehicle that never had an animal in it…read moreover the three-week rental period. These are the photos they provided as justification - I do not believe this is an excessive amount that would require any additional cleaning beyond the vacuuming they should be doing between rentals anyway. I've never had anything like this happen from other Avis facilities, but this location seems like it's trying to squeeze additional money out of its customers.

In theory this service is awesome. In reality not so much. My friend and I rented a car for the…read more4th of July holiday We paid for 48 hours and entered our destination location into the app. The trip started off fine and we made it to our destination successfully but when we went to leave the next day we realized despite having a physical car key, we had been locked out of the engine and were unable to start the car. Apparently our destination was out of Internet range. When I called to complain and have them unlock it remotely I was told they were unable to do so because of the lack of Internet access. Needless to say, we were stranded and missed the ferry we had intended to take home. Fortunately, we were able to hitch another ride back to the city. I think it's ridiculous that you aren't able to start a car despite having a physical car key, and the fact that they knew our destination location and didn't let us know there would be no Internet service is infuriating. I've heard of this happening with other car apps which is exactly why I specifically chose Car2go. I knew with this service I would be given a physical car key. Turns out, that makes no difference. To make matters worse, when I called to complain and request a refund for the remaining seven-hour portion of our trip (since we had been stranded and weren't able to return home) I was told they would put in a request, but I would need to follow up because that isn't protocol. We have both since called and emailed to follow up and have received no response or refund. Adding insult to injury, the car was stranded in our friend's driveway blocking her garage for a week before it was retrieved by the company.

I have a membership from car2go Portland in my past life. However, since moving to Seattle, my…read moremembership does not work. I've tried scanning my card on multiple available cars and it just doesn't recognize my card. I've called customer service several times and of course I'm on hold for two hours and don't even get to a real person before "connection" is lost. I love the concept and cuteness of car2go, just wish they had better customer service.

I recently had my oil changed here, and I was very impressed with the service. They performed a…read morethorough inspection of my vehicle, explained everything clearly, and offered very reasonable prices. What really stood out was what happened the next day. After I got a nail in my tire on the way, they kindly spent about 20 minutes repairing it for me right away. I truly appreciate the kindness, professionalism, and willingness to help of the shop. Thank you for the outstanding customer service. I highly recommend this shop to anyone looking for honest, reliable, and trustworthy auto service!

Good work and they know what they are doing right up the street from my apartment and I recommend…read morethem to anyone

AI told me I was getting ripped off by my last mechanic so I tried this place since it seemed…read morehighly rated. I will now be coming here regularly. Price was incredibly reasonable, service was top notch, and the coffee was fantastic. Couldn't ask for more

I have taken my car to Goytom a handful of times now and he does a great job every time. He is…read morehonest about prices and time frames, and I have never had a problem with his work. I highly recommend this shop!

Wow so quick! I just had my windshield replaced not even 2/3 years ago from a rock chip so when I…read moregot another cracked I was really dreading paying so much for another one. Luckily I asked around and my friend recommended Peters. I put it off for a week but I had to get it done since I'm playing on heading to Leavenworth this weekend and didn't want to risk the crack spreading. I got there around 2:30p and was done by 3:15p. Super quick and super friendly! I'll start using them in the future if I need another glass replacement. Pricing was so good vs other places I called around too. I was in and out within 40min. Highly recommend.

I wish I could give them more stars. Peter Pan auto glass saved me this week. My car got broken…read moreinto, smashed my passenger window and insurance was useless and said I had to pay out of pocket. My usual shop quoted me over $1,000 which felt insane and I'd need to wait for them to get the parts. But when I called this shop they had me bring it in, pass off the keys and they had it replaced and cleaned out of loose glass in less than 1 hour and charged me $253 so I saved a lot of time and money and stress by going to these guys. It's definitely worth it to get them to fix your car!!