We had a reservation for a large SUV. Our family has 3 who are over 6 foot 5. They didn't have a…read morecar anywhere near the size we had booked. They gave us the option of taking a truck for an oil change or driving a car we can barely get into. Don't count on your reservation being held. Unapologetic and not helpful.

Best experience so far. Xavier was extremely helpful when I called he provided me with all the…read morenecessary info prior to my arrival to ensure I didn't have issues which was great. He went above and beyond providing me with useful info that I didn't ask about but needed to know. The car itself also ran great and was in good condition. I drove to lake Chelan and back and had a smooth ride. The car had all the necessary outlets and plugs to keep the kids entertained. The price also was the best one because for some reason they were all extremely expensive the weekend we got it. Ideally I usually prefer getting it from the airport but I'm SO GLAD i went off site. When I returned it the manager was really nice and helpful and was genuinely interested in my experience. I told her I will definitely go there next time.

I rent vehicles from Hertz, I'm in their gold program...I get the points…read more This location is tough...the staff have no sense of urgency. I don't like to speak negative, so I'm stopping there.

Absolute shit show and rip off. DO NOT RESERVE FROM HERE. The car you reserve they wont have and…read morethey will try to get you to agree to renting a car at a much higher rate. Same thing happened to the guy infront of me in line. Also, they do not take debit cards and you wont know that until you get here. Rent from somewhere else. Also, they will just leave you in the dust when you dont agree, they care not.

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

Gotta give it up to the ladies that were working at 1:30 pm on 4/8 at the lost and found. I dropped…read moreoff my rental and forgot my backpack in it. I took the shuttle to the airport & checked my bags before realizing it was missing. Took the shuttle back to National and asked the attendant about it. She got on the horn and spoke with the lady that does the walkthrough for items left in the rentals. I was told that it would be 30-45 mins so I changed my flight to a later one. Soon as I got off the phone with travel agent, I was flagged down by the two ladies. My backpack was found in less than 10 mins! Jumped back on the shuttle and was able to make it to my gate 5 mins before it closed. Wish I would've asked for their names. Saved me from missing my flight.

The bus to the rental car center SUCKS after you wait 20 minutes with a ton of people. Why don't…read morethey have a tram system here? The PA system was working loud and clear and that was fairly entertaining.

Lien was abosultly amazing first class service all the way I will def coming back to this location…read morefor this amazing service

They literally ran out of cars. We waited in line for an hour and 10 minutes and despite having…read morereserved our car they did not have one to give us for at least another 30 minutes. The line stretched out the door and they had no cars available to give people.

The customer service here is lacking. They try to force you into their financing. If you want to go…read morewith your bank they refuse to let you wire money, and only accept cashiers checks. Here's the best part.. They won't hold the car for a few days for you to get that cashiers check. Wouldn't recommend wasting your time. Additionally, thinking back, while we were looking at cars, the one we were looking at didn't even have papers posted in any of the windows or anywhere else in or on the car. That should have been our first red flag.

This dealership has a sell-it-and-ignore-it attitude. Be aware. Their sales also lack training for…read moreselling EVs (which is now a problem after Hertz announced dumping EVs for cheap). I purchased a Kia EV6 from here. After the purchase, no matter how many emails you write, they don't respond. You try to call, they will say they are busy. Washington state has a sales tax exemption act when buying used EVs under $30k. And the tax exemption process has to be initiated from dealers. My purchase is eligible for this tax exemption (I checked with DOL/DMV. They looked at this VIN in their system and told me that the dealer is supposed to refund the sales tax). I called and called and called the dealership. And they told me "we don't deal with that. You have to deal with it by yourself." which is different from what DOL and DOR told me. I checked online and Department of Revenue ALSO states clearly that dealers have to be the one who initiate this refund (attached images in this review). I know this not only because I asked DOL and did my homework, but also because I purchased another EV in WA before and I got the WA sales tax refund from another dealership. The process was directly from the dealership. Unlike what this location told me. Furthermore, the sales staff Kyle Gaylor lacks training even to their own company's policy on EV sales. I asked "what does your Hertz 12-month warranty covers on EV" and he said "well you know what, our 12-month warranty only covers mechanical breakdowns. EVs don't have engine nor mechanical components, so if you didn't buy our additional warranty package, your vehicle isn't covered by our included 12-month warranty". It was a shocking response. I then checked Hertz Car Sales company website and it clearly states "Hertz also covers EVs with their 12-month warranty. Not only covers the battery but also the motor and related components. WHAT? YOU DON'T KNOW WHAT YOUR COMPANY DOES and you are a sales? They are just NOT PREPARED and NOT EDUCATED to sell EVs. Perhaps because no EVs were under 30K for a long time so they just didn't care. But now with a lot of used EVs priced under $30K, PLUS that Hertz's new CEO strategy on dumping EVs, you can't just ignore all this and pretend you are selling traditional ICE cars like before. I am a local reviewer, and I cannot recommend buying cars from this business.

Tiffany checked me in, provided me with a nicer car than expected. It was a hybrid, new car to me,…read moreso when I didn't hear it start up, I walked to the counter for help. The employee came to the car with me, explained it makes no noise and I was good to go. On my last day, my daughter noticed a tire was flat! Called the number provided, and after getting upset at the situation and yelling at Mike, the manager, he explained my options. He didn't have to be as patient as he was, or wait for me to be done being upset - but he did. Thank you Mike, and Jessica, and the employee who checked the car back in. I wouldn't hesitate to rent from Dollar Rent A Car again. From picking up the car, to returning it, even with a hiccup was seamless.

Worst company to do business with. NEVER RENT FROM HERE! If I could have given ZERO stars I would…read morehave. They speak hardly any English, or at least pretend, and get customers to sign for unwanted charges despite having an online receipt for what was already confirmed...over $300 in unwanted add-ons despite trying to get them to remove them before finally just leaving with the car. STAY AWAY! UPDATE: Your response back to me is inaccurate. I am the primary AAA holder and my son and I rented the car online initially. And the piss poor customer service and lies continue. And before you go thinking that we are just another whiny customer trying to get out of charges, we rented with Hertz (parent company of Dollar, correct?) and had a WONDERFUL experience with them at the San Jose location in CA! CUSTOMERS BEWARE!

An Amazing Experience!…read more From start to finish, my experience with Sixt was outstanding. The booking process was incredibly smooth, with clear and concise instructions on where and how to pick up the rental upon arrival. When we landed, you do have to take a shuttle there (which the shuttle was already waiting.), the wait time was minimal. The gentleman who assisted me was helpful, polite, and professional. He mentioned available upgrades but did not pressure me when I declined, which I really appreciated. Finding the vehicle after check-in was easy, and another staff member guided us with friendliness and efficiency. The car itself was excellent, spotless, comfortable, and in great condition. I had zero complaints. When my flight was delayed and I needed to extend the rental, the process was just as seamless. I was able to handle everything through my email booking without any confusion or hassle. As someone who isn't very tech-savvy, I found it extremely user-friendly. Returning the car was just as convenient. A staff member was ready and waiting, quickly inspected the vehicle and fuel level, and provided the invoice on the spot. completely hassle-free. I will definitely book with Sixt again and hope to have the same excellent experience. It's rare to find such consistent, high-quality service these days. Thank you! And not to mention, the prices were very reasonable, i was genuinely surprised.

WARNING - AVOID. Terrible rental car experience with zero customer service and accountability. I…read moreoriginally decided to work with Sixt because of the nicer cars they have "available". When I get there of course they don't have the car I wanted and did a bait and switch. The car I rented also had damage on it and the check engine light kept coming on. I asked Sixt about it and they did not want to acknowledge it. Upon returning, they say to just leave the car since there's nobody to help or walk through the car with you. This is where the scam starts. They will reach out to you weeks later with bogus claims that you damaged the car. It's impossible to get a hold of their claims departments and they will take months to respond to emails. On top of that, they will charge you for a ridiculous admin fees that nobody could ever explain what they were for. If you do a simple google search, this is way too common with Sixt and it seems like it's normal practice. Clearly they do not fix any of their damages because the rental I received had damage on it. Seems like this is just another revenue stream. I ended up paying just to avoid this headache and it's not worth it. Go with another company!