My car was in a nearby body shop for a few days getting repairs, so I headed over to this…read moreEnterprise location for a rental! The space itself is quaint, but checks the box for what is needed! I didn't have rental coverage from my insurance during the repairs, but the staff here ensured that I got a good deal and paid a reasonable price! I appreciated that they let me have a flexible rental window, since the repair shop didn't give me a timeline for repairs. I was given the option of a few different size cars and SUVs to choose from, and landed on a midsized SUV. Car was clean, operated well, and the check in/out process was very smooth. I would come back here again to rent a car, although I hope not for the same reasons ;) it was also VERY nice to be able to picked up and dropped off at the repair shop, the best perk to choosing Enterprise! Saved me a LONG, COLD walk or short Uber drive!

We were impressed with our rental and we liked the features of the KONA. We especially liked the…read moreback up camera. It came in very handy when backing out of the driveway and parking lots as well. However, we did notice that the vehicle was hard to drive as it kept going right. The alignment needs to be taken care of as soon as possible and test driven before renting it out to someone else to prevent any accidents. We nearly had a few because of that ourselves. Be sure to thoroughly examine the vehicles before handing the keys to anyone in the future.

Always a great time with National. The terminals here are a little bit confusing (had to return…read morethe car to a different terminal), but the guy at checkout explained everything well. The Emerald Aisle rental is the way to go. Just pick any car and go. So easy and so convenient. Will rent at National 99% of the time.

I'm a loyal National Car Rental customer, and it is because of people like Fikir, their customer…read moreservice staff who was on hand when I arrived on a cold, snowy day in Minneapolis. Arriving late due to weather with a lengthy round-trip drive to another state as an immediate task and entering the Executive Elite section, Fikir was so kind to recommend a car that met all of my needs during my business visit. I am thankful for her kindness, knowledge, and personality.

If I could leave zero stars I would. HORRIBLE HORRIBLE experience. Had a car for 2 weeks while…read moremine was getting repaired. Was charged a $250 "cleaning fee" because the floor mats were dirty and there were "traces of animal hair". I live on a farm on a gravel road...in MN in the spring! Floormats are going to get dirty! NOT ONCE was an animal in the car and her response was "well how do we know that?" and then hung up on.

Worst company ever. The employee at the counter said the $500 hold would be returned same day. "I…read moredon't even know why they do that. They return it same day". His exact words. Horribly trained employees. Spent an hour on the phone to hear the same line over and over. So the customer was told completely wrong, then charged, then bend over and take it. I never would have agreed to the car if the process was explained correctly. Customer service and billing did absolutely nothing. "There's nothing we can do". Right. Another example of big business doing whatever they want at the customers expense. Had a similar experience in Vegas with them same company. There won't be a third time.

Enterprise Rent-A-Car 16001 Venture Ln, Eden Prairie, MN…read more55344 Car rental agency Heidi Maahs 261 points 5 hours ago I returned a weekly car rental a day early and was told I would receive a refund. Two months later and many calls to their office, I have yet to receive the refund or a single return phone call from management. The staff gave me several excuses, including the refund was approved and on its way, it takes apx a month for the adjustment etc. I've left messages for the manager and never received a return call. Plus, I even contacted the corporate office, and never heard back from them, either. To date, no refund and not a single return phone call. There was a time when Enterprise was a good company. Cars were clean and in good shape, and the company could be trusted to take care of their customer. Like many other failed businesses today, that is no longer the case. This is their basic reply. It should not be up to the customer to track them down. I've already tried contacting them at least 5 times over the past two months Enterprise Rent-A-Car (Owner) 2 hours ago Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Stacy

I made a reservation for a vehicle at this location. When I arrived they required a $300 deposit…read morewhich had not been disclosed at anytime during my reservation process. I completed my reservation online and was informed to bring 3 items. When I arrived, the team at this location demanded 2-3 forms of proof of my address. The address on my license wasn't sufficient. Would not recommend this location OR enterprise. Lots of hidden fees and misinformation.

Greg did an excellent job. He was easy to work with and transparent with all aspects of the car. I…read morewould recommend this company to anyone. In the future I will always look at their quality inventory first when looking to buy another vehicle. I'm a very satisfied customer. -Shawn

Greg is easy to work with and very reasonable. He is always amenable to accommodating your…read moreschedule. A++++

Terrible experience! Reserved a truck on a Thursday, arrived on Sat to pick up only to find out…read morethey had NO trucks available and KNEW they would not have one 24 hrs previous to our arrival!!! Mgr said he "did his part" to have Budget dispatch notify us that the truck we reserved had engine trouble and was out of service - but dispatch didn't call us. Instead of helping us himself (as he had no customers or vehicles to rent and seemed to have time) he gave us a CS number - horrible lazy move. Called CS to be told "someone" would contact us on 15 min to 2 hours. Having just driven 3 hrs to get the truck and start an early move, I had no interest in waiting 2 hours for Budget to further show their ineptitude. Drove 5 min to UHAUL BURSNVILLE, had fantastic service with Griffin and was on the road in 15 mins!! Not ONE WORD from Budget by way of apology. Useless company. UHAUL WILL BE MY 1st/ONLY CALL from now on.

Rented a car went to pick it up I did all. Pre paperwork and CC before. Get there they ask for it…read moreall again fine. All to be told we need a CC not a debit card. I drove over a hour to pick up and I didn't see nothing online about it needing to be a ccl. We will just stick with Enterprise