I have bad experience with this company 1- they let me wait for 30 minutes to reply to my call…read more 2-they try trick me in Minnesota by saying we do not have Hertz office in the air port. 3- they put me in acyrcle in stead of helping me . 3- one time in Huntsville airport they said your credit car is no covering your trip

I will never rent from Hertz again. When I arrived at the rental location at the Baltimore…read moreairport, I received a text telling me what slot in the parking garage I could find the car. The keys were inside. We drove away without anyone from Hertz present to check the car for damage, etc. We had the car for 4 days without incident. When we returned the car a Hertz employee looked in and around the car, handed me a receipt and drove off. More than a month later, I received a bill for $2k and a letter stating I "returned the vehicle with damage or was involved in an incident." None of which is true. I called and was told the car had already been repaired but that the milage was the same when I return the car as when they took it to be repaired, which proved I had caused the damage. I would like to see pictures of what the car looked like when I picked it up, but was told there aren't any. I would like to know where the proof is that the car wasn't damaged before I received it or after I returned it. Maybe another customer backed into it when they were picking up their vehicle, or maybe the guy parking it after we dropped it off backed into something, or maybe it was damaged when I picked it up? Where is the proof of me damaging this vehicle???

Enterprise Rent-A-Car 16001 Venture Ln, Eden Prairie, MN…read more55344 Car rental agency Heidi Maahs 261 points 5 hours ago I returned a weekly car rental a day early and was told I would receive a refund. Two months later and many calls to their office, I have yet to receive the refund or a single return phone call from management. The staff gave me several excuses, including the refund was approved and on its way, it takes apx a month for the adjustment etc. I've left messages for the manager and never received a return call. Plus, I even contacted the corporate office, and never heard back from them, either. To date, no refund and not a single return phone call. There was a time when Enterprise was a good company. Cars were clean and in good shape, and the company could be trusted to take care of their customer. Like many other failed businesses today, that is no longer the case. This is their basic reply. It should not be up to the customer to track them down. I've already tried contacting them at least 5 times over the past two months Enterprise Rent-A-Car (Owner) 2 hours ago Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Stacy

I made a reservation for a vehicle at this location. When I arrived they required a $300 deposit…read morewhich had not been disclosed at anytime during my reservation process. I completed my reservation online and was informed to bring 3 items. When I arrived, the team at this location demanded 2-3 forms of proof of my address. The address on my license wasn't sufficient. Would not recommend this location OR enterprise. Lots of hidden fees and misinformation.

DO NOT USE. I found…read morethis company through hopper. horrible communication. I called four times upon arrival. No response. we had to get from terminal 2 to terminal 1, leaving our elderly parents, and then take a shuttle for pick up. they falsely advertised location on site. the Normandale location in double tree is 16 miles from airport. At pick up, they offered us a midsize for our experience. However, months ago our reservation was for a midsize, so we paid for midsize and got economy. the whole mess cost us time with family. On 7/6 we talked for an hour with the car company to file a complaint. We called multiple times to find out shuttle times. No response the economy car messed our drop off plan. We had to change all of our plans and find additional transportation because of the size. my sister in law and toddler had to sit at airport for 5 hours because of the horrible car rental. theres no communication at drop off of times or shuttles. We called again multiple times. No response. At drop off, it's all virutal. pay a little more for a legit company

Do not rent from this company. It's been 1 month and I can't get ahold of anyone or get anyone to…read morereturn my call. I'm waiting for my deposit to be refunded. Priceline is not helping with this matter as well. Shuttle takes forever so beware. I took a taxi. It's a kiosk and virtual person. So beware. Matter of fact. Don't deal with this company.

I received a loaner when having my car repaired at City Collision and Glass…read more City Collision covers a day per $500 worth of damage which was awesome. By 3:00pm on the third day Choice called me to see if I would be covering the next two days and told me the car was supposed to be returned that night. I had just gotten it at 8:30am on Monday, it was 3:00pm Weds. I told them I would not because I couldn't afford it and had never expected the repairs to take 5 days (I was told 3 at the most). I told them I could drop the car off at the repair shop the next morning when they opened. I then called the shop and they suggested I call Choice back and request pickup because I did not have a way to get home after dropoff. When I called and requested pickup, I was told they would have to charge me an additional day. The man was so rude. I told him I thought he was ok with me getting the car back in the a.m. At which point he said "well, that's dropping it off, I can't have someone pick it up". What? Fact is the car has to be picked up either way. Now I have to return the car and walk nearly 5 miles home. What a joke and a jerk. Don't accept a loaner from this company. Their service is crap.

My fiance received one of their vehicles as a loaner from Park Jeep in Burnsville. She dropped the…read morevehicle off after hours where it sat for 12hrs. The following day we received a call informing us there was a crack in the windshield - which was not done by us. This is not a huge deal because we have full glass on our insurance, so they would cover it. Instead of calling my fiance back as promised after they said they'd review security cams, Choice simply filed a claim with our insurance company. Rent with this company at your own risk. I would also not accept one of their vehicles as any type of loaner.

It's a weird small location with one staff…read more The young lady working was juggling a lot but didn't miss a beat. I thought it was a good experience. The vehicle was ready. It was in good shape, I got in and out quick and the return process was simple. That's all I can ask for. I would go back for next rental.

not a very easy place to deal with can get it done if you have the patience. car was fine no…read moreproblems with the return but wasn't very busy and took quite some time completing the reservation and also pulling the car up.

Tommy Matthews and the Enterprise Edina team scammed me…read more When making the reservation, Tommy asked personal questions about the vehicle I normally drive so he could upsell me into a more expensive vehicle that was not covered by my voucher. Extremely inconsiderate of customer needs and only interested in selling a more expensive rental. The vehicle I was rented was covered bumper to bumper in damage when I picked it up. Hail damage all over. Scratches, dents, and dings all over. Missing hubcap. It was an embarrassing vehicle. When returning the vehicle Tommy asked me to explain the damage on the vehicle. The vehicle was covered in damage when I picked it up and Tommy began asking me to explain the damage that existed before I rented the vehicle. He prompted me with things like "Do you think a shopping cart might have hit the car here?" Tommy then reported the damages and Enterprise has been hounding me to pay for damage I did not cause for months. THANKS TOMMY! You set me up with a ruined vehicle and scammed me into a claims collection service that is now threatening me with letters, calls, and emails. GREAT SERVICE!! THANK YOU SO MUCH TOMMY MATTHEWS! Edit in response to Enterprise reply: I have done my part already in spending hours calling and emailing Enterprise on this issue. Your team and Tommy fabricated a damage claim on a vehicle that I received as damaged and stuck me with the fallout.

Excellent service always. Thanks. Makes it easy to purchase and return. I wish the description of…read morethe rental included a picture of the car.

I am so sorry the last person had a bad experience. Fortunately, we use this location about 7 times…read moreper year and have never had any unfortunate experiences. The staff is friendly, our car is always as requested, clean and ready to go. I always compare costs to other locations including the airport, and often this is the cheaper route. This location is also a Budget location, so sometimes you are renting through Avis and sometimes through Budget, although they always answer the phone as Avis (which can throw you a bit if you are Budget and are not aware).

Look out for extra fees! We rented a van and let Avis know we'd have our dogs. They said no…read moreproblem. We've done this many times before at this same location. The last time they charged a $250 cleaning fee. We immediately called and asked for proof/photos of the claimed mess. They had none. Very disappointing.