URGENT: Fraud, 32 Unanswered Calls, and Financial Damages -- Staunton & Waynesboro VA To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results -- only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations -- which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing -- confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them -- is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system's failure. I am now taking the following steps simultaneously: -- Filing a complaint with the Better Business Bureau -- Filing a complaint with the Virginia Attorney General's Consumer Protection Division -- Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging -- Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it. read more

I needed to rent a car because another driver totaled mine. That driver's insurance company was responsible for paying for the rental. When I went to pick the car up at the Enterprise in Staunton VA, the employee with initials of C.J. "helped" me. He had a tablet where he shared with me verbally what was said in each section of the agreement and then had me initial. I later learned that C.J. had added a "damage Waiver", which he DIDNT share with me. After researching, I learned that this is something that has to be offered and accepted. CJ never offered this to me and I absolutely never excepted it or asked for any additional coverage. I wasn't paying for this rental, the other parties insurance company was. It would make no sense for me to pay a single penny towards this rental. Since I made the mistake of allowing C.J. To simply tell me what each section was opposed to reading it for myself, I was charged $318. I have called and left a voicemail, I have emailed the company twice only to be told twice that they have forwarded my complaint to the branch and have not received any response from the branch, I have emailed CJ and I have done a survey. They are choosing to ignore me. Don't make the same mistake I did. Don't assume that you can trust. Don't assume when they're telling you what is in each section of the agreement, that they are telling you everything. I am out $318 for a rental that I should not have paid a single penny for all because I trusted the enterprise rent a center employee in the Staunton Virginia location to be of good character. read more

Enterprise Rent-A-Car only survives because it is the only game in town. Avoid them at all costs. For example: Today I went to pick up a reserved car and GPS unit. Upon arrival for pick-up I was told they had neither available. (!) They suggested I wait for a car from Waynesboro to be delivered and then I could drive to Waynesboro to get a GPS unit on my way to D.C., even if this delay already made me 45 minutes late. Last time I rented from them there was a blizzard that shut down D.C. traffic. I was forced to stay in a hotel because the interstate was partially closed. I called in advance to explain the situation and they said they wouldn't charge me an extra day. When I returned the car the next day they did charge me for a full day and refused to refund it (despite the blizzard!). Seriously, I don't know how they stay in business except that they are the only option. I will never rent from them again. Borrow a car from a friend instead. read more

My car broke down on rt. 81 in VA, I asked to place a car on 'hold' at the nearest Enterprise. This was on a Saturday and they close at 1pm. It was so sweet that Megan called to check if I was going to pick the car up and that she was going to keep the store open for us to get there! This restores my faith in people. So kind and courteous! Thank you. read more

If a business could earn NO STARS, this would be it. We have had numerous problems with this location. I would suggest that you go to Waynesboro instead. We rented a vehicle in Chattanooga when our car broke down. They suggested we remove the insurance once we got to Staunton and were not going to be driving it until the day we returned to Chattanooga. It was fine removing the insurance. But putting it back on a week later was another story. They said it could not be done, told us we would have to pay all the past days (what would have been the point in removing it then), and they Knew What They Were Doing because they had been running the business for the past couple of years. So, we contacted Chattanooga and they again said we could put it on. But no luck. Finally, the staff in Chattanooga did what Staunton refused to do!! Again, go to Waynesboro!! Staff there are great!! Tish read more

I've rented here several times, corporate and personal use. Last time was yesterday. As always, the staff were friendly and professional. The cars have been clean and in good condition every time I rent. They are very busy and try to work as quickly as possible. I will rent here every time. I've tried other rentals in Staunton and the cars are not as clean or nice. read more

I've been an Enterprise customer for at least 10 years and have rented cars from locations all over the US, though I'm based out of DC. Yesterday I was running late to return a car to this Staunton location due to my long commute for the day: DC traffic for over an hour and horrible rain/fog conditions along the entire trip. I called this location shortly before closing time to see if someone could wait for me since I would only be within a few minutes of closing time. Shavon was incredibly kind and helpful. She waited the few extra minutes, was pleasant and accommodating, and even dropped me off at my Staunton home/office afterwards. In all of my years of renting vehicles, I have never received such genuinely selfless customer service from anyone at any Enterprise location. I will definitely be renting from this location again in the near future and I'm both thankful as well as impressed by Shavon and her customer service. read more

Easy, affordable and quick. Th staff is friendly and helpful. Location needs more options.