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    Champion Auto Exchange

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    8 years ago

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    McDonough Toyota

    McDonough Toyota

    (29 reviews)

    I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

    Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.

    CMA's Valley Chrysler Dodge Jeep RAM

    CMA's Valley Chrysler Dodge Jeep RAM

    (15 reviews)

    I have to share my recent buying experience at CMA's Valley Jeep in Staunton, Virginia.I can't say…read moreenough great things about the excellent customer service of David Pacheco and the entire dealership team. I had searched the Jeep website from my home near Augusta, Georgia and the online inventory system to find my perfect Rubicon. What I initially thought was very unfortunate is that there was nothing anywhere near my home that had just what I wanted. However CMA's Jeep had the perfect vehicle 434 miles away from home! I did a quick Google search for positive reviews at that dealership, and David's name came up often along with the name of Jesse Dorestil, the finance manager. So, I called David, and the rest is history as my wife and I made the long journey to claim our new vehicle. He was very pleasant both during our phone negotiations and his great personality particularly showed in person. We were gone almost 20 hours yesterday to complete the transaction. Although by far the farthest we have ever travelled to purchase a car and very exhausting, we feel it was certainly worthwhile because of the exceptional care we received from David and Jesse and the entire team!

    What a fantastic place. We were driving from NY to FL when our Jeep broke down. We were just 3…read moremiles from CMA Jeep where they took the vehicle right in for diagnostics. Aaron was our service rep who came out every hour to explain to us what was happing. He was extremely knowledgeable, attentive, professional and friendly. Even though we were there for the whole day, just the fact that he kept checking in was above and beyond expectations. This is the best customer service we have experienced in a long time. The Jeep was repaired that day, we left extremely satisfied and impressed. Thank you Aaron for making our breakdown visit so pleasant.

    Champion Auto Exchange - usedcardealers - Updated June 2026

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