So we had a family emergency in Oxnard. my wife and I live in Las Vegas and We rented an enterprise vehicle at an enterprise location close by our home . We drove to Oxnard and the day we were to drive back to Vegas the entire dashboard on the vehicle goes black. You couldn't see the cameras , the gas , the radio , the AC NOTHIN . We called enterprise and were told to take the vehicle to ANY enterprise location and they would swap it out . We went to the Oxnard vta blvd location and got zero help ! That's a different review altogether. We then drove to this location . And after a brief discussion FRANKIE AND ADRIAN stepped in and without much delay swapped the vehicle for one on their lot and we were back on the road again! Frankie and Adrian are what customer service should look and feel like ! read more

Seems to be a very young and unprofessional team that cares more about hitting metrics and dishonest upselling with additional insurance they know that you don't need, vs being helpful and trustworthy. I was pressured heavily by the assistant manager about additional insurance I didn't need and made the mistake of trusting them. He actually went so far as to say that people often return the cars with damages, implying that I would do the same. I have called and called to try to rectify the situation, but I have not heard anything back.. from anyone. Pretty shady! The car was great, but it was almost on E when they gave it to me, and the key fob died immediately. Be prepared to deal with very pushy and opportunistic staff. read more

Stay clear from this place. No customer care at all. My son only has a debit card not a credit card and was turned away. Its all about covering the books. Stay clear read more

Review Title: A Tale of Two Enterprise Locations - One Redeems, One Regrets There's a saying in customer service: People will forget what you said, but they will never forget how you made them feel. My recent experience with Enterprise Rent-A-Car is a textbook example of both ends of that emotional spectrum, one frustratingly dismissive, the other refreshingly exceptional. Let's begin in Ventura. Tuesday, July 15, 2025. I arrived at 9:30 AM sharp on time for my scheduled rental at the Enterprise location on S. Victoria Ave in Ventura, CA. As a professional truck driver trying to make my way back home after a long haul, timeliness wasn't just a preference it was essential. Upon arrival, I was quickly checked in by a young woman, but there were no vehicles on site. I politely asked when a vehicle might be available, and she simply repeated, "a few minutes." Those minutes turned into nearly an hour. Around 10:30 AM, a vehicle was finally returned but not ready. I watched as the employee took it to get gassed, "cleaned" it quickly, and then handed it off to me. The delay not only set me back but added to the fatigue and frustration of someone who was already running on fumes. What added salt to the wound? During my wait, I noticed an SUV on the lot and asked if I could just take that one instead. Her response: only if I paid extra for the upgrade. No flexibility, no consideration. Just an upsell. Tired and unimpressed, I declined. Fast forward to the drop-off at Salinas South. This is where the story and my perspective completely shifted. At 280 Mortensen Ave in Salinas, CA, I was greeted by a manager named Dainya, whose professionalism and warmth immediately stood out. As we approached the car, I overheard her colleague say they could offer a customer a free upgrade due to limited availability. Surprised, I asked Dainya if this was common practice. Her reply? "Absolutely." No hesitation. No upcharge. Just good service. When I shared my Ventura experience, her response wasn't defensive. She didn't deflect. She empathized. And then despite not being responsible for my negative experience she went out of her way to make it right. She applied a small discount to my rental as a gesture of goodwill. That small act meant a lot. It wasn't about the money it was about being seen and valued as a customer. Here's the truth: Salinas South embodies what customer service should look like. Ventura, unfortunately, missed the mark. And if Enterprise is indeed a single unified corporation, as Dainya confirmed, then consistency should be a standard not a gamble. To Enterprise management: Promote leaders like Dainya. Let her train others. Make her the face of your company culture. Her empathy, authority, and care turned a sour experience into one that renewed my loyalty. And as a returning customer for years, that matters. But I strongly encourage leadership to address the Ventura location's approach. Rigid policies, poor communication, and lack of situational awareness will cost you customers. One location redeemed your brand. The other nearly lost me. Respectfully, A seasoned traveler, loyal customer, and someone who knows the value of service done right. read more

Horrible customer service, they rented me a defective car that had a crack in the windshield that was made worse by the heat. They proceeded to blame me even though, I barely drove the car it sat in my covered parking space and when I went to drive the crack was actually visible. If you have to rent from these people make sure you take extreme precautions, film every single inch of the car and hope for the best. They are going to scam you no matter what. read more

My sister was in hospice care and is immune compromised so it was urgent to rent a car to see her that day. This enterprise rented us a Jeep that had a broken drive train and wobbled so badly that my husband couldn't keep his hands on the wheel. We had to stop in the Santa Clarita location that had no cars to give us. They sent us to the Burbank airport location who also sent us away and back to the this location which set us back by 3 hours. Thankfully someone at this location found a car for us in Sherman Oaks but by this time we already had missed the window on seeing our sister. The lack of safety procedures was astonishing and caused us to miss this event. There is no amount of money that can replace our lives in danger or missing my sister during her transition. Enterprise should reflect on their values and less about turning cars quickly. read more

First of all, unless you're calling to book a new reservation, they don't answer the call, I called 3 times and on hold for over 10 minutes all 3 times! The only reason I rented from this location was because it was closest to the repair shop my car was at. Daily rate on the economy car I rented was about 20% higher then where I usually rent from in TO. The car is very very BASIC, manual everything. The female staff that I interfaced with at pick'up was unfriendly and was not unhelpful. I asked her for help with connecting the car's Bluetooth to my phone so I can use Google map, she reluctantly did but was short and seemed irritated. read more

Brock and the crew at the Victoria Enterprise are quick, speedy and very helpful. I had trouble getting through over the phone, but once I got in the office the staff was very attentive, responsive and accommodating. Highly recommend this spot! read more

I had to get a rental because my car was in the shop! The rental was processed through insurance, and was really smooth at enterprise due to the help of Sammy and Brock. Both of them were very kind and helpful. Brock was accommodating and allowed us to look at a few options to make the right rental decision for our needs. read more

I stopped in last minute needing to rent a car but didn't have a reservation. Alex helped me and was so kind and helpful. I drove off with a rental in 20 minutes! Highly recommend Enterprise on Victoria, ask for Alex- he was great! read more

The only name I was able to obtain was the name Christian. I believe Christian to also be the first person I spoke to but he is not owning up to it. The second person I spoke to was a female. They refuse to go over the charges, also they said that I have a receipt emailed with the charges, but I don't, and they would not be able to provide a time stamped email proving they sent me one before this review I have a rental agreement stating $8.75 a day for a insurance I purchased Everything else was to be handled by the dealership, and the dealership is being accountable for this and are saying they are gonna work it out with enterprise, but the fact that enterprise called me and tried a strong arm me and did not state my charges and also didn't provide an email of the charges explained and when I held them accountable for this, the first man, I spoke to just hung up he said I owe over" $300" "I said what the fuck are you talking about, " rightfully so and then he immediately hung up on me I was hung up two separate times and yes, I did use the F word But each F word was directed to the gentleman who hung up on me And try to hit me with an over $300 bill for having a rental car for a total of seven days while it was being worked on My contract with the dealership states that I do not pay for a rental that the dealership is supposed to provide that to me. Also, these enterprise cars provided are held on the dealership property. So shouldn't this be a call? I should've never received? I talked to the dealership at Crown Dodge and they believe so Terrible customer service And I hope that you keep your phone calls recorded because the woman I spoke to refused multiple times to give me a breakdown of cost read more

They could have the vehicle I rented two months ago. They called me 2 days before my reservation to tell me they don't have vehicle. It was a 12 person van. Now I'm scrambling to figure out how I'm getting 12 of us to Dodger game. read more

The worst customer service I have ever encountered, manager has no customer experience whatsoever, almost every employee is very rude. I recently discovered budget Rent-A-Car on Leland Street, best customer service, a lot nicer cars, I highly recommend budget read more

I have called this location THREE TIMES over two days and have been on hold for over 30 minutes each time with no one ever picking up the phone. I have ended up hanging up as I am at work. My car was in an accident and this rental company is the one my insurance wants me to use. I will be letting Mercury Insurance know about the terrible customer service. read more

Representative Angela is the absolute WORST employee I have ever dealt with at enterprise!! She made up a "policy" and refused to take payment from my card and less than 24 hours later sent me a VERT THREATENING letter including specific instruction NOT TO DRIVE THE VEHICLE and even called my exhusband (divorced 14 years and not on my rental profile) and said i had stolen the vehicle. I VERIFIED on a recorded call this made up policy was a lie with Risk Manager Karen D. THEN HAD THE NERVE TO SEND ME A VALUED CUSTOMER TEXT saying to call them if i need anything. I am seriously considering sueing for the Slander and utter humiliation cause because a staff member was poorly trained, LIED and had a terrible attitude. Customer service states at the top and Enterprise has truly disappointed me. Apparently I am not the only u happy customer check the other reviews read more

You call to confirm an appointment for a particular vehicle i requested. I confirm the reservation, I get there on time for my reservation, and you don't have the vehicle I reserved. Then you send someone in a Saturday with traffic to Santa Barbara to pick up a vehicle I didn't even request. I waited over an hour and still had to leave because it was taking too long to get the car from SB. Very disappointed. Very poor experience read more

So I was sent to Enterprise for a rental by my insurance company. My insurance covers $40 per day. The car they tried to put me in was undrivable. So the person who was helping me said " I can give you a different car for the same price". Then when I dropped the car off they charged me $260 out of pocket. I reached out multiple times and got the run around. A few days later a gentleman called me and said they would Reverse the charge. Now today I get a call from a Woman. Never stating her name. Now she proceeds to tell me they aren't going to reverse the charges. And would only charge me taxes. I said I disagree because I was told yesterday that the charges would be reversed. She hung up on me. This is VERY BAD SERVICE!!! Ive dealt with Enterprise multiple times in the past and NEVER received such BAD service. The Enterprise in Ventura off Victoria Ave is full of people who obviously aren't interested in keeping their word. So twice they went back on their word. Do your best to NOT GO TO THAT LOCATION!!! The woman is Rude and acts as if she is a owner or something. I will call my credit card company and stop payment! Very Bad Service!!! I just wanted to say Great Job Angela for not communicating with your other managers about my situation. Also great Customer service! Hanging up on Customers is not the way you handle things. Angela should be put back out to pastor! I'm changing my rating ONLY BECAUSE OF Ray. He handled the situation with full professional level customer service. Maybe Angela should Retake the customer service part of her training. read more

Odell Davis & Daniel Frausto, as well as the other Daniel (didn't get his last name) are AMAZING! They helped me and my partner get into a car after mine dyed on the side of the road. I was super stressed out and the three of them made this experience so much easier for me. Definitely recommend this location. They'll get you in and out fast! read more

Enterprise Rent-A-Car - Rental car from enterprise - Car Rental Near Me - Ventura, California

Very professional honest and down to earth ladies and gentlemen hard working and knows what you want in a car to rent and clean and pump gas for rental cars read more

I reserved a car that would hold 8 people online. I had a reservation number. When I went to pick it up, they didn't have it! They rented it to someone else. They offered me a vehicle that only held 5 people ( a Nissan Rogue). When I complained bitterly, they offered me the Nissan for the price of a regular car. Big deal. A Camry would have been nicer than the Rogue, and held just as many people. Also, the gas tank was 3/4 full. I am certain they charged the previous renter a huge amount of money for returning the vehicle without filling it up. But then I am the one who has to go get gas before my trip!!! Unbelievable. Besides this review, I am going to the Enterprise Corporate office and the Better Business Bureau. read more

Used Ventura Enterprise Car Sales Worked with John Lamb and his team made a stressful situation go smoothly. They were kind caring and compassionate listened to needs and wants and provided excellent service. Thank you for my car read more

I appreciated a great service and very convenient at this enterprise, the only problem I'm having is I left some personal items in the trunk and haven't been able to get them because they close early on the weekend. Please if someone can respond and help me with this issue it would be greatly appreciated. read more

What can you say, the photos says it all, animal, hair in the back seat, soda cans in the cup holder, stuff on the steering wheel, the door arm rest, looked like a mechanic was in it. They tried to tell me they can't get the stains our of the upholstery, (I know you can, because I have done it ) I only went there because my insurance has an account with them, or I would have gone to Budget. I took the car back, and the other 3 cars they showed me was not much better. read more

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EXTREMELY amazing service. I had to get 2 cars from here due to my time and availability. Service was amazing both times. The first time i showed up a half hour before they opened, had no car so i was going to sit aint wait patiently till they opened, until Hector came out and went above and beyond and took care of me before they opened. I was in and out within 5 minutes. Second time i was helped by Darlene, she was SUPER nice, easy to talk to and super helpful. I also returned the car back with her as well. In all VERY happy with this enterprise and will be renting from here anytime i do need a rental. Thank you for all the help!!! read more

Had my car being worked on after having issues on the freeway. Geico covered my rental and I was able to work seamlessly with this location to get the right car to rent while I was on vacation. Highly recommend. I was in and out within 10 minutes. read more

The low rating is due to the dirty condition of the car and also because Enterprise did not provide the car that was promised. When I made my reservation, I specified a mid size SUV or foreign make sedan. I wound up with a big clunky Chrysler 300M. The car was not clean, especially with regard to the inside windshield which had a thick oily film on it that made visibility difficult, especially with regard to the way the glare from oncoming headlights was dispersed. I will probably look elsewhere for my next car rental. read more

My experience at this location is always a great one. Reynaldo was very helpful and patient. Thank you

Shout out to the best rental spot ever! We travel quite a bit and we've used different rental spots and this hands down was the best experience. Ashley was quick to pick me up, but even better the car was tidy, and even better than that was her friendliness. Super easy to talk to and so professional! Kyle and Leon helped me with the rental check out process and both were awesome! Leon was very detailed on the different insurance policies and able to answer all my questions. The car we got was also the best condition we had. Especially with the car/car parts shortage I was nervous as to what we would be getting but they really blew my expectations. From start to finish, this location did a phenomenal job and I'll definitely be a returning customer to enterprise based off of this team. Thanks again to Ashley, Kyle, and Leon! read more

Had the pleasure of meeting Gabby she helped me with my rental she is professional as well as very welcoming and she made the whole process so much better!! Thankyou Gabby for your help renting a car. I would definitely recommend Gabby if you need help at this location she's the Best!!!! read more

Awesome, fast and easy service/ check-in and check out at this location. Everyone who helped me had fantastic customer service and Hailey who was the one who helped me made everything extremely seamless. Would definitely rent from them again. read more

Terri at the Enterprise located at Ontario, California Airport was so amazing. She helped my husband setup his account so that anytime he shows his DL he gets points for his rental. No one else has ever provided customer service like this to us. read more

I tried to call and book an appointment to get a car . They never answered the phone and I was on hold for 45 minutes. I finally got ahold of someone at the main office. The said they booked an appointment to have me picked up since my car was in the shop. They said I had to call the local shop so I did and no one ever answered. After of an hour and 15mins I gave up on them. So disappointed. read more

I was very, very pleased with my experience today at enterprise car rental. A line started to form early before opening hours. My husband was first in line, but had to run to the car but had been speaking to the manager and although he did not go first in line and lost his place. The manager remembered he was there first and then attended to him. Thank you Ray for having excellent customer service and a cheerful mood althougha line of customer had already formed. Gabby was just as excellent as she tended to us and to bring us to our new rental. read more

The first girl that helped me was nice. But the place is trash. Literally. Their trash cans were overflowing and the wind was blowing trash everywhere. And there were several guys just standing around doing nothing. Like pick up the trash! You are ruining the community. The guys there don't wear masks. It's just for show. They handle all your stuff with no masks on. The car I got smelt like cigarettes. read more

Enterprise Rent-A-Car - Literally landed on his foot and he couldn't pick it up - Car Rental Near Me - Ventura, California

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Our reservation was given away even though the manager Kyle Larson knew my boss was coming over with his DL & Credit Card to get the 15PAX shuttle. Which cost us $1,786.76 (client & employee labor) because we couldn't provide the service for the event we had been contracted for. Kyle Larson was super rude the day it happened and wasn't helpful at all. The reservation had been made weeks in advance and he just gave our shuttle away to someone just walking in expecting us to wait for another 45minutes when we had an obligation to meet. Ruining the wedding day of the bride & groom we had to shuttle. I would give no stars if I could, even a one-star service rating is too generous. First and last time using this location! Awful service! Not surprising if management like Kyle Larson is leading the way he does. read more

Needed to rent a 4x4 vehicle for my trip over the holidays and enterprise did not disappoint. Excellent customer service all the way around. Great experience always with this team of pros. They're my go to when I need to get out of town. read more

Thank You! I kept changing my location of pick up three times! When I finally made my mind, no problem. They had a driver pick me up and drop me off after I returned the car. I got a standard suv. Ventura nice car, brand new. Loved that car! read more

I've used Enterprise for years with great success, until recently. Now they are like their competitors - they allow you to reserve cars on their website that they do not have available to rent. Then when you arrive they use the same unprofessional tactics of their competitors and offer you an upgrade at twice the price. When you politely decline they say have a nice day and move on to the next customer. No "thanks for being a member - sorry we didn't have the vehicle you reserved in advance with us...". Time to move on... read more

I've had to rent cars from this Victoria street location in Ventura several times and I cannot emphasize how easy it was to interact with them. They all displayed excellent customer service and catered to my requirements without compromising the business. I returned a Nissan Altima due to the display, backup camera, Apple CarPlay not working and they changed out the car with no hassles. Thank you Hector, Daniel, and Odell and the others whose names I can't remember. Great service, great location and great people. Thank you. read more

I had to get a rental whilst working thru a car insurance claim. The experience at both pickup and drop off was pretty seamless. It's a fast paced busy office but the employees I interacted with seemed to care about delivering great service. James helped me at the turn in and he was quick, thorough, and professional. I feel that sometimes businesses like these are "hit or miss," but both interactions were a hit for me! read more