Returned a day early and called to see if I could return the car and save the charge for the additional day. The person I spoke with told me " Sometimes if you return on a Sunday it costs more. I can't answer that because I have a line of people in front of me." Zero customer service. Of note the gentleman who rented us the car was very nice. Perhaps they need to look into proper training and staffing. Previous poor phone interaction was corrected by Mike upon return of car. read more

We frequently rent one way rental cars to LAx from this location. It is cheaper than parking a car at the airport if going for more than two weeks, and cheaper than a shuttle if there are two of us. Sometimes this location gets pretty busy when there is only one checkout person. We always reserve a car otherwise they may be out of cars since it is a small operation. There is plenty of parking, and a decent location for Ventura on th east end behind the fire station across from Target. Rentals usually go smoothly. read more

Avis Rent A Car - Hours - Car Rental Near Me - Ventura, California

DO NOT RENT HERE! Made an online reservation 4 days in advance. I got an email saying my rental was confirmed at my chosen 10am pick up. When I called to check on the status of my rental at 9am the day of my scheduled pick up, they said they wouldn't have anything available until 12:00pm.... I called again hours later and they still didn't have any compact cars. They said they had 1 suv but refused to rent it to me without charging me additional fees for the bigger vehicle.... DO NOT rent from here. Manager/employee is incompetent. They are absolutely winging their everyday operations. read more

Went there according to online website- they had rentals - took an uber there and then told they have no rentals?! Rude employees Never again read more

The vehicle was fine, the person who helped us with the rental in St Louis was awesome. The problem occurred when we returned the vehicle to the Ventura CA location. Manuel went to inspect the vehicle and when he returned to the office he said the vehicle smelled like smoke. I was dumfounded as my wife and I are not smokers which I told him. He said it would be decided by the airport location when they cleaned the interior. The interior was actually pretty clean already. When I was leaving I noticed a woman sitting in a car next to the rental I'd just returned smoking with both front windows down. As I walked past the smoke was overwhelming. I immediately went back in and told Manuel this and that he was smelling the smoke from the car next to the rental, all he said was ok. About 12 days later I receive an email letting me know that they were billing my CC $450 due to either an excessively dirty interior or smoke! Even though I responded to the email I never heard back and was billed $450.00 which is ridiculous since we don't even smoke and the interior wasn't filthy. When does it cost $450.00 to clean a cars interior anyway? How they justify this? I was a regular Avis customer but no longer! Rental agreement #167588772 read more

I had to get a rental car at the last minute on a Saturday. My online search brings me to BUDGET/AVIS in the Fire House Plaza. It wasn't too far from where I live and it was easy to reserve, prepay and arranged my pick-up time: 1PM. But I get there at 1 and Avis/Budget was CLOSED!!! Lights out. Door locked. Not a person in sight. We walk around the building to hopefully find another entrance or someone from the company that can help us. We find nothing. So we sit there for a minute hoping people parking are an employee retuning from lunch. Nope! So I call customer service and she says I should have checked the website for their hours!!! WHY WOULD I CHECK THEIR HOURS IF THEIR SYSTEM ALLOWED ME TO MAKE A RESERVATION AT THAT SPECIFIC LOCATION FOR THAT SPECIFIC TIME?!?! She then says I need to go to the Oxnard Airport location before they close at 2PM. By this time she's placed me on hold multiple times and I'm back at home. I tell her that according to my navigation I can't get to the Oxnard location before 2 pm. At that point I figure I'm getting a refund and my plans are ruined. NOPE! Worse! She tells me that I will be charged for the rental AND charged a $50 fee!!!! I could not believe what I was hearing. She didn't back down from this either and continued to place me on hold like she was going to get her supervisor like I had asked her to do, or to get permission to not charge me at all and that didn't not happen. The phone call ended with me being extremely angry and calling her a few choice words. Not gonna lie. I call back and speak to a gentleman who immediately assured me that I would not be charged for the rental or the $50. Thank goodness it ended well but not before my entire dayhad been destroyed and my nerves shot. This was one of the worst experiences I've ever had dealing with customer service at a corporation in my lifetime! read more

Avis Rent A Car - The amount of time the rude customer service rep kept me on the phone giving me the runaround. - Car Rental Near Me - Ventura, California

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About two weeks ago, I went to return a rental my parents got from LAX. My parents have always done their rental cars through this particular spot. They know the guys that work there. I believe one of them is Mike. That guy has been working there for years. I think as the years go by. This guy gets more angry. When I went to dropped off the rental. He started giving me a lesson about how I couldn't drop off the car because I was not one of the designated driver! How If something happened to the car. They were not responsible!! This guy thought I was stupid or something. I obviously know how car rental companies work!!! I have rented cars myself before. He then proceeded to ask me what the miles on the car were???? Another thing I have never been asked about when I rent a car!?? I told him I didn't know, that I needed to go check. So I asked him if I could borrow a pen or something to write down the miles. He gives me an attitude for that, and says " I will just get them myself" he walked outside so I followed him. He checked the miles and walked around to inspect the car. Another thing that they don't do in some or all rental cars anymore. The experience was just awful and unprofessional. I told my parents to NEVER RENT FROM THEM AGAIN. The guy should have been more nicer/polite but I guess nowadays you don't get that. Maybe the guy should just go work somewhere else if he's so unhappy. Word of advice from people that want to go there. I would think about it before going. Check the reviews. read more

I've been renting one way from Ventura to LAX every time I travel for several years. It's fast and convenient. Manny always takes good care of me. read more

They are very accommodating with fast check in and check out. Car was what we asked for and was available at time we needed it.

I reserved a full size SUV from Avis at Hartsfield Jackson airport, Atlanta and paid in full upfront for the weekly rental. On arrival they did not have an equavilent vehicle and said tough. Did Not attempt to help me and they knew I had excess packages to transport. They gave me a small, cheap piece of crap and charged me $$1490.00 instead of the original $890.00. The employees were rude. I won't use Avis again. This was A lousy, miserable experience. Avis Does not honor its agreements so do not use them if you expect honesty. Roy Price read more

Unscheduled car rentals usually mean an accident or being stranded by Southwest Airlines. Meeting Manny refreshed our belief that customer service was still a priority. He's polite, friendly, focused, professional, and hopefully rewarded by Budget Car Rental. Other rental agencies are looking for people with his abilities! Thanks Manny read more

I was hoping to have my holidays planned out but once I get to the rental place some Guy named Mike, a bigger guy that doesn't know what he's doing. He decided to not allow me to get my rental which was reserved and that there wasn't no cars available. Upsetting so I asked for any cars bigger size or any in general he said there would be a price increase which I don't mind so I agreed. Making it so much harder giving me excuses how the price will go up and how much I would be paying. At this point I just wanted my rental but then he goes on about a rental underage. I am under 25 which I understand and agreed to pay extra, but then he decided to hit me with an Apple Card isn't a credit card accepted which I never heard of. So we decided to call Corporate they explained how they had so many cars in the lot and we should have been approved for the Apple Card since it shows approved for Apple Card's. He denied to speak to cooperate when they were trying to maybe even show him to do his job proper. Instead he ignores and checks out a younger couple behind us and proceeds to give them a compact car. He decided to stall outside check cars and unlock cars until he finally decides to come back in. Ignoring me on the phone with another representative and rolling his eyes sitting back on his chair ignoring us. Then he decided to call his manger on the phone and he tells us Apple is accepted so I explained to him why his employee isn't properly trained or is underage discriminating then he proceeds to yell and discuss his issues with the employee. I've already waited 50 mins for a rental. We decided to go over to Channel Islands rental and got it done in 10 minutes with no issues on credit card and friendlier service. Got the car and drove off now I'm behind on festivities due to a life suffering individual that doesn't love anything they do. Which is literally sit at a desk and check people for rental. read more

Avis Rent A Car - Maybe a bad employee - Car Rental Near Me - Ventura, California

Very rude guy, didn't bother keeping to his guarantee. Instead of giving me the $40 rental that I needed to get to my flight, he said he doesn't have and next up would be $180. For one day. Was closing when we got there, didn't have any patience, didn't offer the Avis guarantee of getting me car at my rate. read more

This is the worst Avis in the Area by far, extremely unwilling and lack of motivation clerk. If you have the chance to go another Avis in the area I strongly recommend to do it. read more

ACTUALLY ZERO STARS I NEVER write negative reviews, this may be my first in fact. Avis as a company and ESPECIALLY Avis in Ventura exhibit the worst customer service known to man. Every time you reach out to them, you're a burden. Every time I tried to give Avis more money to extend my rental, I was belittled and talked down to by Mike, by Manny, and basically anyone with an Avis shirt on. I have money. You have a vehicle. I would like to trade my money for your vehicle. Why is this so hard? I think this location in Ventura truly hates their customers and only exists to make a buck. Their customers are truly a thorn in their side. I called Avis to obtain an e-receipt to submit to AAA insurance. 7! SEVEN. S-E-V-E-N agents could not find my rental in the system but somehow the eighth one was able to. I am confused more than anything as to why it has to be this difficult, Avis. read more

Terrible customer service. My daughter was in an accident, her car was totaled and she went to the hospital. Being in college she desperately needed a car. They misspelled her name, charged her card $600 and then refused to give her a car. Manny was an ass!! Terrible, terrible. They are holding my daughter's money for 10 days. I pleaded for help, but he wouldn't budge. She still doesn't have a car. worst customer service ever. Manny should be ashamed of himself. read more

Visited here today (Sunday). The gentleman working was super helpful and answered all my questions. Very pleasant experience and will return for future rentals. Tysm! read more

At times this place gets packed but Manny always has his ducks in a row. Always a good experience renting from this place.

booked online for 24 yr old who doesn't have a credit card. Just debit. They wouldn't let them rent the car with a debit. very much a jerk for customer service. Lied about being able to access and refund my reservation. Another location helped with the same reservation, modified it, lowered our price and let us use a debit card. Go suck it Mike. read more

Needed to correct name of representative. Should have been Carlos. He is Awesome and a busy worker.

I rented a car from the local Ventura Budget. I drove ONE MILE before I noticed warnings in the dash that said "Check Battery Charging System" and "Battery Low". I spent a couple hours on hold with customer service, and someone finally jumpstarted The Lemon ANOTHER two hours later. The car drove a half block before dieing again. I spent another two hours on the phone, and someone finally towed the car away 9 HOURS and ONE MILE from The Budget office(no one ever answered at the local number, and the office was closed when I finally walked back for help.) Be VERY Afraid. I have spent ANOTHER 12 hours looking for someone to help (I have talked to 50+ Budget employees, and I have to explain from scratch every time.) I've been to the office multiple times, and the same guy pretends he doesn't remember me every time. NO ONE AT BUDGET CARES, Budget is nothing more than a bunch of grifters who Can't Understand Normal Thinking. Budget even charged me for The Jumpstart (280 dollars) to get The Lemon to drive another half block for a total of 540 DOLLARS FOR A CAR THAT BROKE DOWN A MILE FROM WHERE I RENTED IT. What really hurts is that I should have been at a Memorial for a friend that passed away, but I didn't nine hours babysitting The Lemon instead. I rented the car so that I could pick up friends at LAX to take them to the funeral. My car only has two seats, so I've rented at this Budget at least ten times before when I have needed more room. TAKE A LITTLE RESPONSIBILITY, BUDGET. WHAT YOU ARE DOING IS DOWNRIGHT INSANE. DO YOU JOB. BE AFRAID CAR SEEKERS, VERY AFRAID. Just say NO to Budget and Avis. GRIFTERS. read more

Crazy looking at all these reviews. How does this guy have a job? Same experience for me. Tried to charge me $20 for 1.3 gallons of gas. Also rented me a car with a slow leak in the tire and it was a clear warning light when I got the car. Cars are not clean. Guy has no right managing or maybe even owning a business like this. Not worth saving $5!!!! read more

Manny is so professional and on his game. He knows the biz and will treat you with exceptional customer service. Used again four weeks later and truly astonishing service read more

I will never rent from this location ever again!!! I have never been so bluntly racially Profiled in my life!! When I first got to the location the guy behind the counter name Mike told me he did not have a car for me since I went through the internet to book. He proceeds to tell me if I want to get a car it will be a extra 40 dollars a day for the upgrade since the midsize I ordered wasn't available and he couldn't upgrade for free!! While in the office I contacted corporate and they upgraded it for free and gave me a discount off the original price. Since he was upset that I called corporate when I went to pay with my debit card which I do all the time he says I can't get the car unless I use my CC and when I told him no his response was well at least we will have enough cars for tomorrow. Enterprise and Hertz now have a client for life!! read more

The manager at this location is an idiot, said the vehicles I return are dirty, I have had to go through 4 SUVs to find a clean one! Avis corporate have been very kind and helpful, are taking matters into account and will be investigating the matter read more

AWFUL CUSTOMER SERVICE! I showed up for a car rental reservation (I was about 10 minutes late) and I was informed that because I showed up late they rented my car out and I would have to wait at least an hour for another car. I love AVIS as a company, I've rented multiple times and I've never had such a bad experience, I will NEVER rent from this establishment again. read more

Reserved a car through Auto Slash website which had a better price than the Avis app. My car wasn't ready at designated time due to not having been finished being cleaned. Staff was nice and made it a priority to get the prep done quickly so I could be on my way. Car looked as if it wasn't cleaned that great but nevertheless at least the windows were clean. Mileage on the car was over 31,000 miles. Location is a little tricky as it is behind other retail stores. read more

Avis Rent A Car - Avis office - Car Rental Near Me - Ventura, California

If there was a way I could rate this place no stars I would have!!!! This was the worst customer service experience I have ever had, I believe the Managers name was Carlos, he was terrible, I will never rent a car from this place again!!!!! I requested a particular vehicle 3 months in advance, was assured it wouldn't be a problem, I came in 2 days prior to my pick up date and once again was assured they would have my vehicle, I show up on the day of and the vehicle was not the right one. The Manager Carlos never once apologized, never offered anything for thier mix up, basically said if we didn't want it there's others that will take it in a heart beat and basically threw the paperwork at us!!! This guy needs to be sent to a Customer Service training course, I have rented from the Avis in Oxnard on Channel Islands and they were very nice, had great customer service, if you need a rental I would go there instead of the Ventura Location, I definitely am from now on!! read more

Poor customer service. I made a reservation and when I went to pick it up they said they did not have the car. Then I watch them give the car I reserved to the guy behind me in line. Now my daughter my not make it home in time for school tommorw read more

Just picked up my car for a one-way trip to LAX. I got a great rate with my organizational discount, and the agent was friendly and efficient, but the car is dirty, scraped up, and has over 42,000 miles on it. I'm not used to having to wash all the windows before I hit the road. There were lots of nicer, clean cars sitting in the lot...I guess being a frequent renter with a good discount code works against you here. I may try this location again, but more than likely I'll go back to using Budget for my one-way rentals. read more

I will never use this car rental facility again....not only did they not give me the correct price when extending the car but when I told the guy that I called and they said they would give it to me for the same price I was already was paying he argued with me and basically talked to me like I was an idiot. I will NEVER use this place again and will also tell all of my friends the same thing!!! read more

Dirty Cars . Cars that have been in minor Accidents with the bumper Hanging from underneath the car. Nobody cares in that place if you do complain. Just take a look at the disgusting keyboard the workers are using when they process your order. I think things are growing from it. Not worth saving a few bucks.. Use enterprise, what a difference. read more

Was the lowest price through Costco. They tacked on all kinds of costs. The customer service was non existent. This is from the Firehouse Plaza. I will never rent from them again.Stick with Enterprise where they really try to make it the best car rental experience. I cancelled from Avis to go to Enterprise the week I needed the car and did not regret it for one second. read more

I was looking around for car rentals as I lost my car. Was in a tough spot financially and was having a hard time with the $200 deposit most car rentals have. These guys told me there was no deposit! Great! I ordered a rental over the phone and actually got the best price out of the 4 rental agencies I called! I made my reservation and Manny was very accomodating. He told me my car was late so he gave me a free upgrade! The car was a brand new crossover when I expected an economy car. I had a blast driving it, still having its new car smell. I was so pleased I rented another car. Again a car way better than I expected with under 2,000 miles. Very clean and fun to drive. I accidentally was late with the drop-off and they gave me a pardon this one time. Very pleased, very accommodating. I will stick with these guys. read more

Absolutely the worst service ever. If I could give a negative number I would. 2 days before our vacation Manny ( supposedly the manager) called and said he needed proof my husband worked for apple to get the employee discount in the confirmation we received. We had no idea what he was talking about. My husband does not work for apple. Bringing up apple was just an excuse to get out of the reservation. He said then we can't give you the discount. I said so how much more would we have to pay he said it doesn't matter because we don't have a vehicle for you. They made up the apple employee excuse and then admitted they didn't have a vehicle for us. We are traveling with eight people and now they don't have a vehicle for us. No help, no offer of anything. Maybe two smaller vehicles. Nothing! I wonder if apple knows they are using them to get out of reservations. (Lawsuit?) Now how am I supposed to find a vehicle for 8 people 2 days before we leave and not pay more then what the vacation costs. I spent hours calling other places and nothing is available anywhere. read more

This place sucks I went to reserve a car for another state and the guy at the front desk said he couldn't help me they close in a few minutes YOUR OPEN so why couldn't u help me? His attitude was sucked and had bad customer service!!!...I wish I could do no stars. read more

I was very pleased with my experience renting a car at Avis on east Main Street n Ventura. I found out late in the day that my car repair was delayed and needed a car to drive to the San Fernando valley the next day for work. I researched car rental agencies close to my home and found that Avis was conveniently located. I reserved my car online and then showed up at my reservation time to find that not only was my car ready to go, but I was also upgraded at no additional charge. I wished I would have asked the customer service attendant his name as he was kind, courteous, and most importantly, got me in and out quickly during check-in and check-out. I will certainly be back if I find myself in need of another rental car. read more

One of my worst customer service experiences. I returned my car on a Saturday afternoon and there was only one agent, Mike, when they should've had more as there were four customers waiting. I waited about ten minutes for the agent to deal with a stressful situation with the customer ahead of me. By the time my turn came, the agent was disgruntled and grumpy. He berated me for returning my car early. He also complained that "this would be difficult," which promoted me to ask how long the return process would take, he told me he has many things he needed to do and that I wouldn't understand. He also said the more I ask him, the longer it will take. I do understand the process as I booked the car online and basically he just had to reconfigure and reshop my rate. I recommend renting a car elsewhere. read more

Mike is the BOMB! Super helpful, friendly, knowledgeable, and he gave us a great deal when we really needed it. HIGHLY RECOMMEND this location! read more

I rented a car here and I found the person who helped me to be perfectly courteous and patient. Not only that, he informed me about a program which would allow me to rent at a discount and gave me an upgrade to a better car. When I called to let him know that I had to leave early, he was also prompt and courteous. So I'm not seeing what's up with the customer service issues. read more