Professionalism I recently had to rent a car while my own vehicle was being repaired, and my experience with Dollar Rent a Car was absolutely outstanding--largely thanks to Henry Flores. From the moment I arrived, Henry was professional, courteous, and genuinely attentive. He made what could have been a stressful situation incredibly smooth and easy. Everything was clearly explained, the process was efficient, and I felt truly valued as a customer. The vehicle was clean, well-maintained, and exactly what I needed. Henry's professionalism, patience, and excellent customer service truly stood out and made a big difference in my experience. It's rare these days to encounter service like this. Dollar Rent a Car is fortunate to have an employee like Henry Flores. Because of him, I will absolutely return and highly recommend Dollar Rent a Car to anyone in need of a rental. read more

I was recommended this company from a friend and they were right, fast service, great deal, and nice cars, and cool staff. Henry got us an amazing deal for our family vacation. I highly recommend them for service. Thanks Guys!! read more

Do not rent a car from this Dollar licensee - they use dishonest bait and switch schemes to push you into renting a more expensive car! I booked a compact car, but when I arrived the representative claimed that they didn't have any compacts and that I would have to be placed on a "waiting list" until a compact was returned. The representative offered to rent me an Infiniti model instead at 3 times the cost of the car I had booked. I understand that others have experienced the same dishonest treatment. I also witnessed the representative repeatedly pushing another customer to purchase the Dollar vehicle coverage even though the customer declined it numerous times and provided her current insurance information. By the way, I checked the web site immediately, and Dollar compacts were still being advertised for pick up at that time. read more

Please save yourself some money and use Dollar Rental! Doing my research (Budget/Avis are at the same location but priced much higher) I saw Dollar had a wide range fleet of vehicles for a much more affordable price range. They also had all the same type of services such as roadside assistance, insurance, and several add-ons. The main reason I kept coming back is the staff is AMAZING! Sai and Henry will always bring you a clean fueled vehicle, will recommend what vehicle works best for the distance you're traveling or its use, plus they will also help you if you suddenly need to extend the use. Can't say enough how much I recommend them and I'll continue to use them! read more

Dollar Car Rental - Dollar Car Rental is inside the Oxnard Airport - Car Rental Near Me - Oxnard, California

I am extremely disappointed with my experience at this rental location. I arrived a few hours before my scheduled pickup time and was told that if I wanted a vehicle immediately, I only had two options available. I was placed in a Nissan Altima at a rate of approximately $69 per day. At no point was it made clear to me that arriving early would result in such a significant increase in the rental cost. Had I known, I would have simply returned at my scheduled pickup time. The following day, after realizing how much I was being charged, and noticing the fuel tank was not full at time of pickup, I attempted to return the vehicle and discuss a refund. I spent hours waiting for the General Manager, Sai, to return my call. When I finally reached him, he acted as though I was inconveniencing him rather than addressing a legitimate customer concern. During our conversation, he repeatedly emphasized that he had other customers to call and even pointed out how long he had been on the phone with me, which felt dismissive and unprofessional. Instead of taking responsibility for the situation or showing any understanding, he made me feel as though I was somehow at fault for being unhappy with the charges. His initial offer was a refund of only $35. He later increased it to $50 as a "final offer." When I did not immediately respond with the gratitude he apparently expected, he withdrew the offer and abruptly hung up on me. What disappointed me most was not the money, but the complete lack of customer service, empathy, and professionalism. Customers deserve to be treated with respect, especially when they are trying to resolve a concern in good faith. Based on this experience, I would not recommend this location and would encourage others to carefully review all rates and fees before accepting a vehicle. read more

Amazing world class service by the General Manager Sai and location manager Henry. I was calling around and they provided me the best price over the phone, I made the reservation and picked up my vehicle the following day. From the second I walked in I was greeted with smiles and professionalism, the process was very quick and easy, the car was new and super clean. I rent cars all the time, I don't get this kind of treatment from Avis Budget or Enterprise, they are all like robots, Dollar was a whole different experience. read more

Usually, I have a pretty good experience here. But the last time I rented here, I was told that I cannot use my credit cards insurance and I would have to use another insurance or purchase theirs. I looked this up later and saw that it was actually a lie and it's a tactic that scamming sales people will do to coerce you to use their insurance. Good thing is I didn't use their insurance and just used my own car insurance. But now that I know that they are liars I will never go back. read more

This was the first time I rented a car & I am 66 years old! I was nervous, but I have to tell you I felt so relieved when I got up to the counter. They were nothing but pleasant, helpful & I left feeling so relaxed that I went to them for my Rent-A-Car. My car is fabulous. I feel safe & it rides smooth & solid! Also the Price was FAIR!! Do not think twice- this is a reputable place to rent your car! read more

Dollar Car Rental - This was the car I rented. I did get an upgrade, but it was worth it and again they were very accommodating. - Car Rental Near Me - Oxnard, California

I had called for a qoute spoke to Sia Mas he had gave me a price when I arrived he started adding more fees and price was a lot higher when I arrived. Deposit was kept for stating the vehicle had animal but no animal was ever in the vehicle . I called regarding this issue he was very rude and hung up on me. read more

I have rented vehicles from here multiple times because they give some if the best rates in town. The staff is friendly, helpful, and most of the time accommodating. I do recommend this place, they're really good to rent vehicles from. read more

This place lies. This has happened to me twice! If you order a car they will say they dont have it once you arrive. They then make the customer pay a higher rate- also, the call the hyundai venue a midsize suv- its not. They have extremely rude behavior when contested. I forgot I had a problem previously. But when I returned I was quickly reminded. read more

These guys are the best! Henry gives top quality concierge service and team members care deeply about the customer experience. Clean, new cars always ready to go. The rental process is streamlined and stress free (unlike many other car rental services). Dollar Car's my go to, and I'd recommend them every time. read more

Has a really good experience renting a car the other day. The guy helping me, I think his name was Saion or something like that, was very professional and nice and gave me a great price on a rental for the week. read more

Didn't have the car I reserved when I got there. Offered me another car at 4 times the price. That was their only option. Looked at other reviews and saw they do this to everyone! I left without a car. read more

Customer service very friendly kind and helpful car are very clean ready to use and no waiting. good Oxnard Dollar rent a car very excellent. I can recommend to anyone. read more

I reserved a standard vehicle via Expedia for today. I arrived at the counter at 1:00 p.m. and the man working stated they only had a midsized vehicle. I asked if I could take it for the price of what Expedia quoted me (it seems fair) and he said "no can do my friend." Not only was he not helpful but he was rude. Dollar Car Rental needs to do better in their customer service area. I decided to rent a car at Avis/Budget instead. read more

I had a great experience with Dollar Car Rental. Sai was exceptionally helpful, ensuring I got the perfect vehicle for my trip. The process was smooth, and the car was in excellent condition. Highly recommend their services! read more

Sai and Henry are exceptional. They have great customer service, are professional and kind. I will definitely be using this car rental location again. Thanks guys for being such a wonderful team and making my car rental experience a positive one! read more

Amazing customer service. Sai and his team went above and beyond for me. Went to pickup a Tahoe and they upgraded me to a brand new Suburban for my trip. Vehicle was amazing for me and my family. Clean inside and out. This is the best rental experience I have ever had. read more

Had a reservation through AAA. On arrival, my reservation in their system reads CANCELLED. I called their corporate office, and it's NOT cancelled in their system. The guy at the desk took a screen shot on his phone of the cancelled reservation. I found this incredibly off putting because there was a "drop-down" on showing that he may have just changed it to Cancelled there on the spot. Also his body language shows me that he's not being truthful when he said to me "if i had known you were coming I would have had a car for you" and I told him THATS WHAT RESERVATIONS ARE FOR. I was stranded, so I had to rent a car through AVIS next door from them, for double the cost. I then called Dollar to register a complaint, and after 45 minutes on hold and asking for supervisors I was told my complaint had been made but I was not able to receive any confirmation that it was. I was also told that this location is a "licensee" and therefore they can skate responsibility by telling me that it was a local problem. Hogwash!! I called AAA back and they handled it. Opened a complain form, asked for my overpayment charge, and will work on getting me a voucher. Do not use this rental place, unless you make triple sure that your confirmation is GOOD at this LOCAL pick up location. read more

We made a reservation online through Priceline.com and bought the insurance. I paid $91 for the insurance and then $202 for a 7 day rental. I sent my husband to pick it up with a screenshot of the reservation and payment. He was told the reservation hadn't gone through and they only had more expensive cars. He was giving a Nissan Sentra and charged $656.91. I called them back and was told my husband agreed to pay more, so it was our fault. We went back and let's just say it was the worst experience ever. We returned the car and it cost me $953 for an hour in a Nissan Sentra. Looking at the rest of the reviews I don't believe anyone cares from corporate. We have a police report, so I guess I have to spend some time and effort to get our money back. Please get your facts right before you answer a review. Your employee attacked first and we returned the car before 2pm. Either way it's unheard of business practices to steal and then blame the customer. You and I can argue in public as much as we want, but it's probably easier to have someone above your rank make an decision of what should happen. read more

Sai was so incredibly kind and helpful - car rentals have often been very stressful and frustrating for us - Sai made us feel he had our best interests in mind, explained everything so well, and moved us through to our vehicle so easily & efficiently. Thank you Sai!! T & D read more

Made a reservation several days ago, when I called to pickup they were out of compacts (fine) but they tried to give me an SUV at nearly twice the price. Would not honor the reserved rate. I reached out to dollar via FB messenger and also called their 800 number and neither of those agents would honor the oxnard rate either. I ended up having to make a reservation at SBA 40 miles away, which wouldnt be at all feasible had I just landed at Oxnard. This is not a company I would risk doing business with again. I know business owners on here like to pretend as if they care, YOU can reach out to ME, here's the confirmation number J72007817E2 read more

Dollar Car Rental - Car Rental Near Me - Oxnard, California

Such a great experience with Josh and Dollar Car Rental, it's a family owned business and I appreciated how attentive and great customer service josh offer. Thank you so much and I appreciate the hard work you put into this business, very positive and great experience overall, I highly recommend them, don't go to any other competitor next door they are all terrible, only deal with Dollar Car Rental. read more

Dollar Car Rental - Josh was very kind and professional - Car Rental Near Me - Oxnard, California

Beware! This place is scamming customers. You'll think you're going to pick up your reservation you made online, you drive out to pick it up and they'll tell you that they don't have any cars! They'll try to charge you double for a different car. Don't waste your time. The guy was insulting and accused us of "cheating the system" bc we made a reservation online, they didn't have the car, we requested the same price on the car they had available! Wow. They are cheaters and rude. read more

My experience with Dollar Car Rental at Oxnard Airport was almost laughable. The two men at the counter were so nicely-nice until they realized they couldn't upsell me and had to honor the reservation that I had made through Priceline. At first they tried to say I made the reservation with too little warning for them to get a car in that price range, next that I needed to pay a higher fee for the car they did have available, and lastly that it was somehow unreasonable of me to expect them to rent me a car in the class that I had paid for through Priceline ( a midsize) . Finally they brought a car out front that was in my class and the Assistant Clerk snarled at me " Here's your car ". Immature, unprofessional, just plain sad, dopey employees. read more

Sai, Josh & Jesus are AMAZING! First time I came to Dollar Car Rental in Oxnard, the vehicle was provided by the dealer. I had a trip planned to San Diego for the weekend via train today. There was a mudslide in the Bay Area that cancelled all trains for the next two days. I called Sai for a rental and he said "Come in, I'll have a car ready for you, no problem". Dependable, will beat any price in town, and excellent customer service! read more

My recent visit to this vehicle rental concierge was courtesy of AAA, and I am so very glad I had the good fortune to be referred here. I showed up with my reservation, was instantly upgraded without saying a word, and essentially treated like royalty. The distinguished Sir to whom I owe my welcome was Sai, the General Manager. The vehicle had been freshly cleaned, was full of fuel, and I was driving away within just a few minutes. Returning it was just as smooth- because I had opted for the additional insurance, I simply handed them the keys and shook hands, and off I went! Josh, the handsome gentleman who assisted my return, was kind, professional, and could charm the crown right off the King's head. I left with a smile and, to be honest. blushing a bit. read more

Overall great experience. Didn't have to wait in a long line. Fast and efficient! Kuddos to Sia and Henry. I will be renting my cars here from now on read more

STAY AWAY SCAMMER ALERT! I was charged for an extra day even though the car was returned on time. The keys were dropped into the drop box on a Sunday, and nobody was at the desk counter. The worst part was having to practically beg and plead to get a refund, arguing with thieves is aggravating. The manager even lied saying his "camera" did not show me approaching the front desk! Blatant lie because I was there! Look at all of the reviews about this place. it's consistent. Keep your phone GPS on because you will have to prove your whereabouts. These owners are real jerks. Makes you wonder how desperate a business is when it rips customers off. They very reluctantly gave me a partial refund a joke because I shouldn't have been charged any extra whatsoever. Illegal predatory business practices. read more

Great experience with a last minute car rental at this location. Associates here are friendly, knowledgeable, and professional.

This car rental location is easy to get to and Sai, the district manager is super helpful in getting you a rental. He has nice vehicles at flexible prices. Plus if you have AAA membership, he honors your discounts. I highly recommend and would come again. read more

Dollar Car Rental - Airport Car Rentals in Oxnard Airport. - Car Rental Near Me - Oxnard, California

I arrived at 2:53 pm for my 3 pm car rental, where Sai assisted me. Unbeknownst to me, he canceled my American Express rental, charged a different amount, and claimed I voided the contract by arriving 7 minutes early. Despite being willing to wait until 3 pm to avoid a price change, he never mentioned it, proceeding to void the agreement and continue charging me more. After rebooking online for 3:30 pm, I faced further issues, including being charged for an unwanted upgrade. Disappointed with the service and treatment by the manager, the experience at Dollar rent a car left me frustrated, especially as they allowed overcharging despite a reservation with a set price. Did not honor the previous agreement or price. DO NOT RENT FROM THIS LOCATION, IF YOU DO MAKE SURE YOU READ EVERYTHING BEFORE PAYMENT. read more

The people that work here are friendly but this is by far THE WORST RENTAL CAR I've ever had! You think your getting a good deal online but you are really not. DONT NOT COME HERE, pay a little extra somewhere else for a better quality of service! Was quoted $103 online, total was $165, but now I have a $380 charge on my credit card and no one can explain why? $165 + $200 deposit should equal $265 NOT $280! I request the cheapest insurance but was charged for the $17.99/day Car was filthy, also windshield dirty INSIDE and outside too. WASHER FLUID in car WAS COMPLETELY EMPTY! Annoying warning message going off entire trip. Was told at drop off, "oh that's not a big deal" They did absolutely nothing to this car before I picked it up, I found trash for the previous renter WAY OVERPRICED FOR THE QUALITY GIVEN! Was told by the manager I would be taken care of when I came to drop it off, he was nowhere to be found. New guy working right away said "I'm new so there nothing I can do for you" couldn't even be explain why I was being overcharged. Manager did not call me back until after I dropped of the rental. Instead of saying I would be taken care of, manager mashir should have told me" sorry I won't be in the office but I will make sure someone will be able to assist you" NOT WORTH THE MONEY AT ALL! Just go the hertz or enterprise because your are going to end up paying the same amount anyways & they won't give you a dirty overpriced rental. read more

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This dollar car rental office left me with one option, pay twice as much and a large deposit. I had reserved a small sprint (simular) with priceline. I had all the RSVP on my phone and confirmation. I rented for errands, no trips. The man who I first spoke with (mgr) who said they could not see anything and you have to rsvp 24 hrs in advance. This made no sense as I had shopped online for the best deal. It was for 3 days at a total of $112. total, and he said nope. The best he had totaled $156. FOR 2 days and a deposit, I might get back on Wed. I am so confused as I've never experienced this before. He blames PRICELINE, and PRICELINE said what HE did is not correct. Why is Dollar renting at the very small airport. DO NOT use Dollar unless you are willing to go through them directly as the mgr said. I am not sure why PRICELINE, EXPEDIA. BOOKING.COM and more. I wanted a spark, ended up with a V8 gas guzzler. Very disappointing. I will never go back there. read more

My wife and I worked with Masih, he provided great/fast service, highly recommend.

Josh and his staff were very friendly! Great guy who provided us a nice rental car and he made the process very easy and seamless. I highly recommend this place to rent a car! read more

The folks that run this place cancelled my reservation due to me showing up 1 hour late. Note this is not standard practice as confirmed with the national office. This left me having to rent a more expensive car. That more expensive car was extremely dirty on the inside in the middle of a pandemic. Handprints on all windows, old water bottles strewn about, and children's toys under seats. I recommend choosing a different agency when renting from this Oxnard. read more

I rent from different car companies, and working with this Dollar Rental was fantastic. The GM Sai Shakur is so helpful, he gives you his card to call if there are any issues. The car I got was in pristine shape! I will use this office every time now! read more

What a total pleasure to work with this business. After having been screwed over by other car rental companies - we ended up finding this office - last minute - and feel so fortunate to have found them. They stayed open until we were able to arrive (on a Saturday) - and their costumer service and kindness are above and beyond. If you're looking for a car rental place, this is the best!!! Best of the best. read more