I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

This was an awful experience. They sold me the $30 coverage for what I was told was the whole car…read moredamage that occurs. I got charged nearly an extra $200 for tire damage. The same damage I was understanding was covered in the $30 package. Damage they did not have proof of. They said they will refund me, I'll see if that's true. To even get a refund I had to call multiple branches and talk to a manager who's bedside manner is to steam roll you. Terrible experience wish I could go back in time and never go here.

I rented a car (or tried to rent a car) 8 or 9 days ahead of my trip. I wanted something in the…read moreEquinox category, thinking I would get something along those lines. When I got there to pick up the car, they took me out to a Jeep. I did not want a Jeep because it had big tires on it, and I am a short person making it hard to get in and out, and the mpg was poor. I had a long drive, costing me more in gas. However, the rep said there was no other car available to rent to me, even though there were lots of cars on the lot. She was very rude to me, even though I never raised my voice or used profanity. I was, however, obviously upset. She looked up other Enterprise locations and said they either had nothing or only had a Jeep. I find that hard to believe. She then offered me a more expensive vehicle. Eventually she said we cannot have a good business relationship and said, why don't you go to Avis and then ripped up the contract. I didn't want her to cancel just yet until I checked to see if Avis even had anything available. She put me at risk of having no vehicle on the date of my departure, despite having requested the rental over a week ahead of time. I think the Rep's name was Hannah but cannot be certain. I was fortunate to get a rental from Avis in the end, but I will never rent from Enterprise again. I repeat this story to everyone so they don't end up in this kind of situation. Terrible business practices!!

Both of the salesman were very professional, attentive and considerate. I highly recommend renting…read morefrom them and will use them many more times.

I rented a minivan out for the weekend turns out there's weed in the middle of the apartment. I was…read morethinking of smoking it but it looks like some bs so well just save it for a bad review

I gave a single star review because I can't give a zero star review…read more This Enterprise office used be very good. The staffs were friendly and helpful. I used to rent at least twice a month in 2021 and 2022. Now, all staffs look like they are still in high school. All staffs tried to make you pay for the upgrade because they did not have the car I reserved. I am very disappointed in the low or nonexistent customer service. I will be renting all vehicles from the Enterprise in Wixom, MI.

Super small rent a car place which I did not mind because the service was really good. My customer…read moreservice representative was excellent he helped me get the right car and he went the extra mile to ensure that I was happy.

This was a case of the bad, ugly and great. Tyler Schorm saved my day by taking it upon himself to…read moredrive me to a location while I was in NW Indiana to make sure I got to an Enterprise office before it closed so that I could rent a car and drive home. Not only that, but he also unloaded my disabled car and put the paintings I was moving into his vehicle. He then moved them into my rental car which he'd upgraded to accommodate the items I was hauling. It's so great when a customer service rep/salesperson/manager anticipates your needs and goes above and beyond the call of duty. If you're ever in need of a rental car in NW Indiana I highly recommend Tyler and his area manager, Joey Little.

My mom and I rented a car on Friday September 7th and they upgraded it from a bad experience in the…read morepast to a Nissan Murano and it was such a pleasant experience to drive that car all the way to Virginia and whatever customer service guy we spoke with that assisted us was great. Thank you!

This place is the worst in the country. The lady there is no help and she doesn't care. Filthy cars…read morewith no gas. Zero customer service. Stay away

This was the worst experience I've ever had with a rental company. Went to a a different location…read moreto pick up a rental for the interim, and the car was completely trashed. This hertz location was on my way back home from work so I stopped to exchange, as the car was giving me hives from a pet being in it and filthy dirty. The manager was beyond rude and completely dismissive of the issue. She treated her other employee horrible and was downright rude to me when it came to talking about the situation. I would avoid if at all possible.

We scheduled online ...easy to do. Car arrived on time for our trip to DTW. Car was clean. Driver…read moreprofessional.

Friendly, helpful, super quick. Would rent from here again! Arrived at 555p when they close at 6,…read morewas not made to feel like I was an inconvenience, they are helpful and very nice.

Apparently there's a reason I had never used Hertz before. We get a decent discount from being a…read moreStarbucks family, so I figured why not, it's a normal rental car thing. Call 2 days ahead, confirm the rental, and ask how early can we pick our car up. They inform us since we paid online ahead, we can't pick the car up earlier than the exact time we chose(12 noon). Ok, I guess that's a protocol thing, sure, pick it up at 12. Come to 12 noon today, go over the Waterford/Pontiac location to pick up our car for a 2 week rental. Oh...you need a credit card on file. No, that's a debit card, we can't use that. Interesting since they didn't have any issue billing the over $400 on that Debit Card. I don't use credit cards....so I don't have one. So, easily enough we contact ENTERPRISE, and they have a car for us within 5 minutes. Yay Enterprise! They can't get it to us until 4pm, but they will be happy to pick us up to get the car. Yay again Enterprise! So, then of course I ask about refunding my car rental fee from Hertz. Oh, we can't do that in the office, you need to call this 1-800 number. Sure....sit on hold for 15 minutes, and finally get someone. Oh, since you paid online the refunds take 7-10 days to process. No, there's nothing we can do about it. Again, quickly and easily took over $400 for the rental, but it'll take a long time to refund it. Long story long.....NEVER.....EVER use Hertz, even if you're trying to save a few bucks. I'll be sure to let anyone looking for a rental car to contact Enterprise. Would give this review less than 1 star if I coukd.