Nice person and outstanding service . They are always open to help you . Great location.read more

Not a great experience here. I would say you're taking a risk of them not having what you reserved…read morewhen you come here. When I arrived, they didn't have the SUV I had reserved. Instead, the largest vehicle they could give me a was a Ford Fusion, which unfortunately, was not going to work for me since I was moving a lot of stuff. Not only that, they charged me the same price that I would've paid for the SUV and don't give me anything else. I kept calling back and even came back a few times to check and see if they had any SUVs in. They said they would call me if they did but they never did. Finally one came in by the next day but I never would have known if I didn't keep checking. They were able to switch for me but I never got anything in the form of recompensation for basically paying the price of an SUV for a car that wasn't one. Since this place isn't at the airport, they are limited in the number of cars that they have, so you're kind of taking a risk by renting from here. I was also very disappointed at the customer service based on my experience.

Needed a SUV for a road trip to the family reunion. Budget seemed to have the best pricing for what…read morewe needed. Reserved and laid online. Upon arrival, we stand and wait in the front for over 15 min until Mark decides to come from the back. He then proceeds to take phone calls!! We finally get the keys and head out. SUV looks as if it had not been washed in weeks. Broken glass in the carpet. Upon returning, I requested a receipt; I was advised by Mark that I would receive one via email. Nope, didn't happen. I check my credit card statement only to find out that there was an additional $49.50 for cleaning the vehicle?!?! Was told vehicle was "trashed"! Good thing I had photos. They held zero weight. It gets tiring going back and forth over this and they seem to know it. I'll just avoid this place. I would advise you to do the same.

We rented a car to take out to Big Bend for the week. It was fine, as far as a working car goes. It…read moregot us from point A to point B without any issues. (2019 Toyota Corolla, your review would have that as the only pro. Yikes.) Upon returning the car, they inspected it. They said there would be a minimum $35 cleaning fee because of how dirty it was. Now, we said upfront we'd be taking it to West Texas... to the DESERT. We were never told about any potential cleaning fee. We're not dirty or messy people by any means, but naturally there was some dirt that accumulated in the car. Having had a relative that worked for Enterprise for years, we thought nothing of it since people left full damn garbage bags in their cars for him to clean out and it was a normal occurrence... because the cars are cleaned in detail after each use. We took the car to a nearby vac station to avoid paying the fee, and they took the car back. If you're THAT strict about how a car looks upon return, you absolutely should warn your customers ahead of time. If we knew we had to vacuum, it wouldn't have been an issue to do so at all. But now I'm worried, Budget. You got my mind going. Charging a fee for some sand on the floor? Expecting customers to vacuum? So... do you NOT vacuum or clean if the car looks fine? Do you not realize how many insanely dirty yet invisible things lie on surfaces? People get sick. They vomit, defecate. People have airborne, contagious diseases. People FORNICATE. Oh yeah. Real easy to wipe all that nasty crap up, but it needs to be sanitized! Performing a full cleaning is not the customer's job. I will be very wary about using this company again because of these questions bouncing around in my head. Get it together Budget.

It Hertz me to do this, but Hertz is no longer my fave place to rent a car. However this office is…read moremy fave Hertz in the Houston area, probably. This is a car rental agency located down in League City and it's a little family-run place and I think they do a good job. I know some of the other reviews portray it as a nightmare but we haven't really had a problem with them.

If I could rate it 0 stars, I definitely would! Very disappointing experience. I reserved a car…read morethrough the website, but when I arrived they told me they had no cars available. What made it worse was the attitude and demeanor of the staff--very disrespectful and unprofessional. They even spoke rudely to the customer service representative on the phone. To top it off, they had me go through all the paperwork and charged my credit card, only to immediately say they had nothing available. Completely unacceptable service.

If you're being Thrifty, this is a good car rental agency to save you a bit of money…read more It has now changed its name to Hertz, but it's still here. This is a car rental agency located down in League City and it's a little family-run place and I think they do a good job.

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

I have neglected to write a review for this location for several years (and several transactions)…read more Better late than never. First, the folks here have always made me feel important -- since the first time I rented a car from this location in 2016. Unlike other rental companies and locations, the people at this location solve any issues before you walk in the door. Most recently, I rented a mid-sized sedan (Camry) to take a long drive to far west Texas. I wanted something comfortable and easy on gas. I showed up on the day that I'd reserved the car, and they told me that the car I wanted was not (yet) in. It was beyond their control, and I totally get that. Instead -- for the same price -- they offered a luxury upgrade that actually was more comfortable and better on gas mileage. When I returned the car, the lone employee was on the phone with an elderly woman who was confused. She believed that her insurance company said that Enterprise would pick up her totaled car and bring her a rental. What I overheard from the dude at Enterprise was nothing short of exceptional customer service. Obviously, they can't go pick up a totaled car, unless it is their own totaled car -- at which point they would send a wrecker. Still, he politely talked her off the ledge and offered to help her in any other way possible. When it was all said and done, she thanked him and let him know that she would call her insurance company for clarity. This guy could've told her to take a hike, but he had emotional intelligence that is missing these days. This woman was short, if not curt, but he stayed the polite course. Customer service like this is why I will continue to rent from Enterprise and use this location as my home base.

The team here really went above and beyond for my family. Everyone was so friendly and went out of…read moretheir way, I really appreciated the service!