We were a family of 7 and had to go to Port Canaveral. I rented a car from Enterprise Rent-A-Car…read morelocated at Zephyrhills. I reserved the vehicle using my credit card points online. Upon arrival, we directly went inside the store and showed our booking confirmation. Upon confirming our reservation and checking the required documents, we were presented with a 7 Seater SUV which was good for our family seeing the members as well as good leg space and luggage area. The car was good, tidy, and perfect for our journey. We were impressed with Enterprise's service. We also got an email notification from Enterprise regarding customer service after drop-off. The drawback is not too much space available for parking for the customer at pick-up.

The rental car is easy pick up for the customer. I have been to this place several times. The car…read morealways ready for pickup. Car is acceptable clean. Which means good clean in the interior, exterior not so much. Positive area Easy pick up, car availability, choice to change car type, clean interior. Negative area Too many call from this rental car place before and after. I rather they don't do that. Sent text messages if needed. Not too much of customers parking space for customers drop off or pickup. Not an easy access from main road. Thing to Improve Don't call for how the car satisfaction after rental. Text message or email instead call for confirmation of day pick up.

I've been renting cars my whole life. I realized that usually I end up renting from Hertz. And for…read moregood reason! Hertz typically gives me the best car rental rate, which is the #1 factor for me and most people. Makes sense. But you surely don't want any hiccups or hassles when picking up your rental or when dropping it off. And with Hertz I cannot recall a time where the process was anything but smooth sailing. This past week I rented a car to carry us to an annual birthday bash in New Orleans. I was looking for something good on gas (when gas is over $4/gallon), comfortable but not a basic box on wheels, either. I rented a car online through a Corporate Discount Plan that I can take advantage of. That process was extremely easy, and I got a smokin' great rate! Yes! Come the day of the rental, I arrived at this Wesley Chapel Hertz location a bit early. They were pretty busy, but Nate and Johanny acknowledged my presence and advised they'd be with me shortly. No problem. In no time, Nate was getting my information together and getting me set up in a very nice rental car. I'll admit that the car I ended up with was a pleasant surprise. It was very roomy, fun to drive and great on gas, as it turns out. All of this at an excellent rate! The perfect solution... Four days later I returned in my rental ride, and Nate just happened to be there again. He seemed quite happy to hear a quick tale of our birthday bash weekend and how pleased we were with our rental. Nate was the model I view as what all Hertz employees should strive to be. He was dialed down accurate, professional and polite, with a real attention to what we needed. And THAT is what Customer Service is all about!

Ever since management changed, the customer service here sucks. Car was dirty when I picked it up,…read morethe attendant dismissed me when I brought it to her attention, the process to rent was much harder. My husband has a corporate account that we've both used for years. 1st time in over 10 years we've had such an issue at Hertz. The attendant also told me to bring the car back on half a tank, but when I brought it back on half, she told me I was supposed to bring it back on 6/8. Showed me an old picture of the tank when it was more gas like I'm stupid. I checked everything at pick up. Even showed her things about the car that she hadn't noticed. The tank was actually a little less than half. This experience was such a hassle and we won't be using this location ever again! Customer service is horrible and they may be racist.

The worst experience EVER…read more Rental Confirmation # 2117180308 for a full size SUV to be picked up today at 10:30 at the Wesley Chapel location I arrive at 10:30am - one male ahead of me waiting for an SUV he had reserved - we were both told they did not have any and they are talking to other stores to see who has some - no one did. They even tried the airport (which I was told would be a higher rate than my reservation if they did have SUVs available). The local store said they did not have my phone number on file so they didn't call to tell me. (I had filled it out online) While I was waiting for the office staff to find cars I went online and was able to make a reservation for a full side SUV at the Hudson, FL location (I did get a text shortly after saying they did not have the vehicle which shows that they probably did have my phone number to begin with at Wesley chapel) but why was the reservation allowed to be made?? Does Enterprise not care that they ruin their customers vacation plans by not meeting the reservations they allow to be booked?!!!!! I left Wesley chapel and called Enterprise Corporate 1-855-266-9565 I spoke to a total of 6 people over a 6 hr period. Not once did someone call me back as all of the corporate phone center people advised. 10:55am - Patrick- never filed report for fleet manager - said someone will call me in an hour 11:49am - Jade- filing no car available form because Patrick never did- also advised someone will call me in an hour 1:03 pm - Glenn- I was told again I would be contacted by someone and I needed to "keep my line open" because Someone is looking - and they will call me in 1-2 hours (still a mystery who this someone is that would be calling me) 4:26pm - I called Ellie at corporate (no one had called me back from the 3 previous calls) She told me she doesn't handle these type of cases- she is going to escalate to someone else 4:36 - transferred to Cesar (ASSHOLE) - his recommendation is to wait for management team (local team) and that nothing will change if we continue to speak- he will explain to me again that I have to wait for someone to call me back and then he is going to disconnect the call Summation of my experience with Enterprise today: Because it's just a "reservation" there is nothing to do on their end and they could care less that they did not fulfill the reservation I made and they accepted. Disgusted!!! Can't even rate them 1 star but this platform requires it

From the owner: Need a rental car in Wesley Chapel, FL? Enterprise Rent-A-Car is Here For It. Whether your car is…read morein the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Wesley Chapel location today.

This new Avis location is convenient for new Tampa and Wesley Chapel residents. It just behind…read moreStarbucks and next to Cracker Barrel. In the morning 8:15, they are busy to assign drivers to pick up customers. I am the first customer of that day. I was waiting for about 5 minutes before they can receive me. I believe they can do better by ask another clerk to help me instead of wait. After they checking me in. They explain to me the deficiencies of the car and accept the condition. They forget to include the key fob missing cover. Basically they ask me to take a picture so I can have an evidence that I pick up at that condition. I think they can do better by include it in the report and save me some time on the drop off and explain to the drop off point.

I recently rented from Avis Rent-A-Car and the service was quite good. You have to be careful when…read moreyou check in because they tend to try to add on extra even if you have the car fully paid for. They tried to stick me with an extra $500 add-ons. Overall, it's a great place to rent from but be careful when you're checking in because they tend to try to up price you. The cars are good. They are clean.

Let me just say this KERRI is THE best! When they didn't have any cars at the lot SHE made sure I…read moregot one in no time! She has the best customer service I have ever dealt with! She knew I had such a hard day finding out that my car got totaled and she was just so personable and nice! Any one would be lucky to have her as an employee! She made a bad day turn into a good one just by smiling and being personable !!!! Thankyou Kerri!

I reserved a vehicle on the enterprise website and when I showed up, they didn't have it or…read moreanything comparable. I came back the next day for my reservation and they still didn't have it. They told me that the enterprise website doesn't keep up with their inventory so you can just reserve and pay for anything even if they don't have it.

Ten years have passed since my last review of National at TPA, and it felt like the right moment to…read moreoffer an update. A lot has changed around the airport, but National continues to deliver the same dependable experience that made me a fan in the first place. Tampa has shifted all rental cars to a separate facility that you reach by shuttle train. The ride takes about five minutes, it runs smoothly, and in the handful of times I have used it, I have never had a delay or a hiccup. It is an easy, predictable part of the arrival routine. National is simple to find, and as an Emerald Aisle member, I still get to bypass the counter and head straight to the garage. I used to be Executive, but I am regular Emerald now, which means choosing from a slightly lower tier. That was not a problem today. For this visit, I specifically wanted a minivan and had my pick of at least a dozen, walking right past a row of SUVs and sedans to get the most boring and generic one with a Florida tag. Exiting the facility and heading to downtown was just as smooth. A friendly agent checked my ID, waved me through, and I was on the road within moments. The van itself was spotless, had fewer than 2000 miles, and ran without a single issue for the entire week. Returning the car was equally straightforward. The signage is clear, the lanes are well marked, and the whole process moves quickly. I had the email with my final receipt before I even stepped back onto the train to the terminal. National at Tampa continues to be a reliable choice for me, and I expect to keep renting from them whenever I fly through TPA. [Review 44 of 2026 - 2228 in Florida - 25234 overall]

Best rental I've had in a long time. From the great selection and how clean the vehicles were I'm…read moreglad I came back to National Emerald. The check out and the return process was very smooth and without any issues at all. The did a great job of providing us just what we needed for this trip. Glad I'm back to National.

Valerie Kaprielian…read more Suncoast Car Rentals was awesome to work with. I was in a serious car accident on 2/8/23, a 17yr old T Boned me. There needed to be an investigation of the accident and the other party involved were taking their time. It took almost 2 weeks and I was now with out a car to continue to work. I did a Google search and called the usual rentals. Since I was paying out of pocket, I was being quoted upwards of $500. I found it to be outrageous. I never heard of Suncoast before and called them. I received a text in no time telling me the rates and deposits from Bruce. Within a day they put me in a rental that was affordable and perfect to get to and from work. I really appreciated the texting. Bruce was knowledgeable and understanding of my needs. Besides the quick texting, they delivered and picked up the car!! In my opinion Suncoast Car Rental was perfect, professional, excellent communication and affordable. I would make this my first call before I ever call any of the others. I was all to happy to review them and tell other future customers my excellent experience I had with them. Thank you Bruce for making a very difficult time in my life go so very smooth.