We were a family of 7 and had to go to Port Canaveral. I rented a car from Enterprise Rent-A-Car…read morelocated at Zephyrhills. I reserved the vehicle using my credit card points online. Upon arrival, we directly went inside the store and showed our booking confirmation. Upon confirming our reservation and checking the required documents, we were presented with a 7 Seater SUV which was good for our family seeing the members as well as good leg space and luggage area. The car was good, tidy, and perfect for our journey. We were impressed with Enterprise's service. We also got an email notification from Enterprise regarding customer service after drop-off. The drawback is not too much space available for parking for the customer at pick-up.

The rental car is easy pick up for the customer. I have been to this place several times. The car…read morealways ready for pickup. Car is acceptable clean. Which means good clean in the interior, exterior not so much. Positive area Easy pick up, car availability, choice to change car type, clean interior. Negative area Too many call from this rental car place before and after. I rather they don't do that. Sent text messages if needed. Not too much of customers parking space for customers drop off or pickup. Not an easy access from main road. Thing to Improve Don't call for how the car satisfaction after rental. Text message or email instead call for confirmation of day pick up.

I've been renting cars my whole life. I realized that usually I end up renting from Hertz. And for…read moregood reason! Hertz typically gives me the best car rental rate, which is the #1 factor for me and most people. Makes sense. But you surely don't want any hiccups or hassles when picking up your rental or when dropping it off. And with Hertz I cannot recall a time where the process was anything but smooth sailing. This past week I rented a car to carry us to an annual birthday bash in New Orleans. I was looking for something good on gas (when gas is over $4/gallon), comfortable but not a basic box on wheels, either. I rented a car online through a Corporate Discount Plan that I can take advantage of. That process was extremely easy, and I got a smokin' great rate! Yes! Come the day of the rental, I arrived at this Wesley Chapel Hertz location a bit early. They were pretty busy, but Nate and Johanny acknowledged my presence and advised they'd be with me shortly. No problem. In no time, Nate was getting my information together and getting me set up in a very nice rental car. I'll admit that the car I ended up with was a pleasant surprise. It was very roomy, fun to drive and great on gas, as it turns out. All of this at an excellent rate! The perfect solution... Four days later I returned in my rental ride, and Nate just happened to be there again. He seemed quite happy to hear a quick tale of our birthday bash weekend and how pleased we were with our rental. Nate was the model I view as what all Hertz employees should strive to be. He was dialed down accurate, professional and polite, with a real attention to what we needed. And THAT is what Customer Service is all about!

Ever since management changed, the customer service here sucks. Car was dirty when I picked it up,…read morethe attendant dismissed me when I brought it to her attention, the process to rent was much harder. My husband has a corporate account that we've both used for years. 1st time in over 10 years we've had such an issue at Hertz. The attendant also told me to bring the car back on half a tank, but when I brought it back on half, she told me I was supposed to bring it back on 6/8. Showed me an old picture of the tank when it was more gas like I'm stupid. I checked everything at pick up. Even showed her things about the car that she hadn't noticed. The tank was actually a little less than half. This experience was such a hassle and we won't be using this location ever again! Customer service is horrible and they may be racist.

I have rented from Enterprise for years with excellent service and attention to detail. They treat…read moreeveryone with respect and courtesy. The cars are always clean and it is always quick and easy to get in and out. They never bait switch you like some other car rental companies. They also provide good prices.

If I could rate this place with negative stars, it still would be too good. This Enterprise has the…read moreworst customer service ever. Ashley Hinds( so-called assistant manager) is rude, unprofessional, incompetent, and lair. Made a reservation for a compact Nissan for 3 days at $27+, it was confirmed by an email, confirmation number, and I even called this branch and confirmed with Harrison day before pick-up. On the day of pick up, Ashley Hinds look up my reservation and mysteriously my compact Nissan turns into an F-150 XLT pickup reservation. I told her, no I have a Nissan. I provided her confirmation and email. She said that's wrong and we don't have that reservation for a Nissan . That I was wrong. I try to show her the email and provided the confirmation number, she wasn't having it. Putting me in a bad position I say I'll take the F-150he price that was promised to me for the Nissan. She instantly became defenses said no I can't do that. I said that we have a problem I have a reservation and a confirmation for a set price and now you're trying to triple my quote. Ashley kept on saying you're wrong you modified it. I said let me talk to your branch manager, and she was in charge of the branch. (More lies) This is the point were the stand still came into play. Where she claims that she was scare and uncomfortable renting to me at this point and threatened to call the police. I told her, go ahead and waited patiently for Pasco County sheriff's office to arrive. This is the point when her other black co-worker got invovled, also rude unprofessional. Ask "what are you still doing here"? I said I'm waiting for the police.Yes, the lying incompetent Ashley Hinds called the police. 30mins + later the police showed up and heard both sides. I provided the officer with my email stating the price and Nissan, not F150. They looked at the email and instantly knew something was wrong. 10 mins later after the police arrived, magically Ashley found the Nissan reservation. Probly the point of back peddling for Ashley, because of my email. This is They offered the F150 for the quoted price. Which I asked in the very beginning. So it takes police involvement, 3 wasted hours to fix this solution. All Ashley Hinds had to do was read the email. But caught in a lie and try to up sell me and she was too cowardly to apologize. I guess she wasn't scared to rent the vehicle after all. Holly the only polite professional person took over and completed the reservation. So my advice is to stay far away from this branch, Ashley Hinds and the other black female co-worker (didn't get her name and I don't care to know either). You will waste your time, have the police called on you, and have your reservation either canceled or an upgraded vehicle at triple the price. Ashley Hinds gives females a bad name. Plays that card when someone points out a mistake. Instantly claim she scared, I'm not honoring that "you're wrong and I'm calling the police. If you want to see the email confirmation for the Nissan and the police information of the officer involved free so free to contact me.

We rented a full-size luxury SUV for a family trip from Tennessee to Clearwater, Florida. After…read moredriving it all week without any issues, the check engine light came on the night before we were scheduled to head home. We called Enterprise, and they advised us to exchange the vehicle at the PIE airport location. Unfortunately, our experience there was very disappointing. We were offered a sedan as a replacement--even though we had two car seats, luggage, and six people traveling. That simply wasn't a workable option. We were then sent back to Roadside Assistance, which was an incredibly frustrating and time-consuming experience. Eventually, we made our way to the Tampa Airport location, and I truly cannot say enough good things about the team there. By the time we arrived, we were exhausted and frustrated, but they completely turned our experience around. While they didn't have an identical replacement available, they took the time to show us three different options, patiently answered all of our questions, and made sure we left with a vehicle that worked for our family. The manager and staff were professional, kind, understanding, and incredibly accommodating. They took what had been a stressful situation and handled it with exceptional customer service. Thank you to the Tampa Airport team for going above and beyond--we're so grateful for your help.

The staff are what made this a great experience. Otherwise, the long wait was not good. There are 3…read morestaff and 2 reserved for elite membership. There are kiosk but the system only worked for half the guest so it needs updating. The desk staff, the gentleman assisting at the kiosk, and those downstairs were very friendly. Easy process to get in and do. Same with return. Car was nice and clean and good selection.

They responded quickly which was great and appreciated…read more I wanted my shocks and struts to be replaced, and I independently purchased them because I wanted a warranty on my parts . However the response was that they don't install parts purchased from the customer . I had a follow up with a question which was why don't they install parts pre purchased - because I'd like to have a warranty on my parts . The response was "we don't provide warranty " , which I knew they wouldn't provide warranty on my parts since I pre purchased my part with its own warranty and they didn't answer if they do provide warranty on their own parts and labor . My main question was why don't they install pre purchased parts and I was hoping they gave me another option alternative option. It was a missed opportunity was they didn't give me another option for the service, such as offering me warranty on parts and labor if I used their service/business . Maybe even educating me as a future client as to the why their business doesn't do that . Overall the response was quick but my question wasn't answered . They do offer the service but didn't really offer anything after I said I had pre purchased a part . Thanks anyways for the quick response!

The Price originally quoted was great, But then opp is going to be even more. They for got to…read moreinclude my tire rotation and want to charge me $32 more. Bad Business

I booked a vehicle on Dec. 29 around 8:30-9am. Was then confirmed for a pickup time at 10:00 via…read moreemail and sent another confirmed pick up time at 1:00. I took an uber here and when I arrived the front desk associate (a gentleman), informed me that no cars were available and that we were twenty (20) cars awaiting confirmation before us. He told us he called, but I received no call. He informed me then my phone number was wrong, although, I used their services before and my phone was already on file. The confirmation should've been cancelled, and an email should have been sent. Rather than postponed. We were left leaving with no car and in the middle of "nowhere", no solution than just to find another rental business. Don't use this location. Staff are rude and not considerate.

I am writing to formally complain about my recent experience with your Wesley Chapel (Wiregrass)…read morelocation at 2543 Mansfield Blvd, Wesley Chapel, FL 33543. I made a reservation five days in advance for a cargo van. Two days after making the reservation, I received a call from Omar, the office manager, informing me that they would not have a cargo van available. I was surprised that this was communicated only after two days. He offered a minivan instead. Because I had already made arrangements for that specific day, I agreed to accept the minivan, provided it would be ready Monday morning at 8:00 AM. Omar assured me that would not be a problem. However, on Monday morning at 7:35 AM, I received another call from Omar stating that the minivan would not be ready until approximately 10:30 AM. This last-minute change caused significant inconvenience and frustration, as I had scheduled my day around the confirmed 8:00 AM pickup time. When I expressed my frustration during the call, Omar hung up on me. I attempted to call him back multiple times on both his cell phone and the office landline but received no response. This experience was extremely unprofessional and disruptive. I expect better communication and customer service, especially when a reservation is made in advance and confirmed. I would appreciate a response regarding this matter from Enterprise franchise and an explanation as to how this situation will be addressed. Mo Eidizadeh

Since I found K.A. TOP WHEELS LLC on Turo, they've been my go-to every time I need a car in the…read moreTampa Bay area. I definitely recommend checking them out on Turo!

From the owner: Welcome to K.A Top Wheels LLC – Luxury on Wheels…read more At K.A Top Wheels LLC, we bring you the ultimate driving experience with our premium fleet of luxury and performance vehicles. Whether you're looking to make a grand entrance, enjoy a weekend getaway, or just ride in style, we’ve got the perfect car for you. From powerful Ford Mustangs to elegant Mercedes-Benz models, our lineup is designed to impress. We also offer high-quality wheels and tire sales to keep your ride looking and performing its best. Daily & Weekly Rentals Top-Tier Customer Service Immaculately Maintained Vehicles Flexible Booking Options Wheel & Tire Sales Located in Tampa, we’re proud to serve clients who expect more than just a rental—they expect an unforgettable experience. Book with us today and drive the difference!

I liked how they were Very communicative, polite, professional and punctual. The car was immaculate…read moreand spacious. There was water too

I've been renting from here for a few months to do DoorDash and they are helpful and helped me to…read moreget back on mt feet

Terrible customer service did not with hold their end of the contract when it comes to giving the…read moredeposit back. Not answering my calls or texts. Terrible.