We arrived super late in Mother's Day and were worried that they would be closed well after midnight. However, at 12:20am the gold member banner at the end of an empty room rental car offices had one nice man standing there waiting for us. YAY! We picked a hybrid from a few cars and were off quickly with no problems. In a world of rental car nightmares, this was uncharacteristically easy with no issues. That shouldn't be a surprise, but that's our world. We would definitely rent here again and were happy with this experience. Will Wonders never cease! Thanks for following me, happy summer 2026 yelping! ~Tami in Miami read more

Hertz Rent A Car - Car Rental Near Me - Windsor Locks, Connecticut

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I had a fantastic experience with this Hertz location. I checked in advance and the rental car was ready for pick up and no waiting in line. It was very easy to turn the car in too. read more

Hertz Rent A Car - Car Rental Near Me - Windsor Locks, Connecticut

I wrote a long post about the poor service I recieved when I had a car that was shaking and having issues both accelerating and decelerating, with a blinking engine light on. I spent hours on chat. My last review was responded that I should call customer service. Well I reposted today that they never took care of me like they said they would. It deleted my first post. Hertz service is terrible and the customer service is just as bad. read more

Worst experience, came to pick up my car after traveling all day, and I arrive and they have no cars for me. I showed my reservation number, I tried to call a helpline, and they put me on hold for over 25 minutes and then hung up. Worst service ever, go with any other rental car company, do not go with Hertz. read more

Yikes! Terrible service here--long wait without acknowledgment from the person working the desk. A line formed behind us. Finally he called us forward. There was a hassle about an apostrophe in my husband's last name. We got it resolved, and then there was the challenge of finding the car, which was not parked in the space the bored counter staff told us to look. Fingers crossed in returning the car. Stay tuned for more misadventures in terrible service. read more

Hertz is the most frustrating company I have ever rented for, they weren't happy that I paid 1000 dollars for a cheap car, they had to upsell crap 100 times. The suggest for you to verify your license so you can "go straight to your car" guess what? Once it's time for they to give you the car information they want more money! And here I am at midnight hungry and tired as hell waiting in line for 30 minutes to get an overpriced car. Unless I pay $200 more and upgrade to a Jeep! What kind of douche bag rents a Jeep? Hate this company's practices and never ever again. read more

Pick up was easy. However, I paid a per authorization hold and it still has not been released after weeks of returning the rental. I've rented from hurts over 10 times this year and I usually have the hold released after 2-3 days tops. I have not been able to speak with anyone at this location regarding the issue. Automated customer service lacks customer service. Even when I call in and press the option for deposit help the automation states the hold will be release after 24hours of returning the rental and the agreement is closed. read more

Hello, I came to Connecticut for business. This review is solely for the amazing young lady (Jennie) behind the counter on Wednesday May 14th around 2:30pm, EST. She was the "ONLY" employee in the entire rental area. There was a line of approximately 15 people. The customers were tired and grumpy; however, "Jennie" was the most professional, patient, courteous, helpful and friendly representative I've come across in a long time. She carried herself with grace. "Thank you, Ms. Jennie, for doing an absolutely, phenomenal job"! With that said, shame on HERTZ for not providing more help to Jennie and your customers. Jennie is an asset to your company, truly. I hope that you do the right thing and commend her in person or on the phone. She deserves that; and more. Thank you. I appreciate your time. read more

Hertz used to be reliable company with clean cars . Car we picked up from Hertz in Bradley International Airport in CT was smoked in & also weed. There were empty water bottles in back - it was not cleaned read more

The man I talked to named Chris I believe at Lakewood rd , Waterbury CT was very rude and had horrible costumer service. I tried calling to work with extending my rental that was due. He told me to go to billing and my problem did not have anything to do with billing so I explained again my request and the man repeated what he said again with an attidue. Before I can get out my next sentence he hunged up on me. I saw this man in person and he is the same way. Talks with an attidue to me and my mother. When all I'm trying to get is help. read more

***Would give it a 1 but giving 2 for the young man who helped us on our way out. Walked into the business and the woman at the front just looked annoyed. Didn't acknowledge us or anything. She was the only one there. We walked up to her window and we told her that we had already made a reservation. We wanted to add a few more days to our reservation and she looked like she has had it. When we booked; they offered a Military discount (which was nice). When we asked her if the extra few days price included the Military discount she said "no." She stated that she would have to erase our whole reservation and start all over if we wanted to include the discount. I don't see the problem here. Isn't it her job to do that? She acted like it was a complicated transaction but it wasn't. Her facial expressions and body language were horrible. If you are going to be in the customer service industry; you should be nice. Car; we got a mid-size car. There was not that much to choose from (I get it, it's a small airport). We chose the most decent car we could find. The outside was not bad, but the inside was dirty. It had sand all over and one of the employees said that they do not clean or care about the inside...oOookay. Returning the car...returning the car was interesting. You literally drive in and leave the car. The girl who walked over to car did not check the gas or anything. She literally gave us a piece of paper and said "okay leave the keys in the car." And that was it. Usually they check everything. 2/5** read more

Do not ever rent from Hertz. They will shake you down for every penny they can. and you have no recourse but to pay because it is is impossible to speak to a human in customer service with any authority to make decisions. Hard to believe that they used to be the gold standard of rental cars! read more

I'm presidents circle with Hertz and was surprised that upon pick up, there were just compact cars available. Took the nicest one I could find, and had 1/4 of the tank's fuel available. Since I had quite a ride ahead of me and not a large selection, I was stuck getting to a gas station right away. Took pictures of the mileage and fuel levels before I drove off the lot. Returning was easy, even though the check in attendant said they hadn't noted the fuel level properly. I showed the pictures just to prove the conditions. Car was just OK - Versa with basics was all I could get this trip. Had to pick up my boss on this trip and as he's a bigger guy, it was difficult for him to be comfortable. read more

I rented a car from Hertz. A couple of dings from a hit and run in a parking lot...I didn't even see it. .. My insurance covers it. Then Hertz not only wants the $500 deductible, but they want another $600 in administration fees that the insurance didn't cover...HERTZ cant show proof the car was fixed, THE original sales person never offered extra insurance as an option and they aren't willing to work with me for payment options. The car had dings and 40,000 miles on it and it smelled like pot. Thats my yelp review, thanks read more

The Hertz car rental facility is a very short shuttle bus ride from the Main Terminal of Bradley International Airport. Getting to the rental car facility to pick up my vehicle was easy. The flight from Dulles had been delayed three times, so were late getting in. All of the businesses in the Main Terminal were closed when we arrived. The Hertz board had my name on it and I quickly located my vehicle. And upon return, the drop off was just as painless. The shuttle bus drops you in front of the entrance to the Main Terminal. read more

Hertz Rent A Car - Car Rental Near Me - Windsor Locks, Connecticut

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Robbery! I rented a car through Hertz and accidentally left my AirPods and my chapstick in the car. I spoke with a woman named Jenny who happily went out and searched my car for me. She came back with great news ! My AirPods and my chapstick were found! She told me to fill out a report on the company sites in order to have them sent to me and I happily obliged. Over the coming days i continued to call because I heard nothing from the company. I am a student and have no access to a vehicle in order to drive up there and solve the problem myself. I continue to speak to managers daily who will not confront Jenny for me or even give me her personal contact information so I can track down my items! This is unacceptable! Protest Hertz! Hertz no more! Find my AirPods! read more

The worst hertz and car customer service I've ever experienced (as a gold member, for over 25 years). Rented and paid for a car online, When we get to the Hertz counter, the sign says we need to check in. Weird, as gold members, but ok. Wait in line. They tell us to grab a car and head out (why did we wait in line?). We do so, but at the gate (in the car, after waiting for 15 minutes, with multiple cars behind us) they tell us the hertz membership is expired. We both have a membership, I offer to use mine instead of my fiancées, but they tell us we have to return to the counter inside to resolve it. End up standing in line until 2am. Turns out his membership was not expired, the incompetent girl (Nyasa) at the exit told him incorrectly. HOURS later we until we can leave. Absurd. Never had such poor experience. read more

Absolutely the worst experience I've ever had with any customer facing company. If I could give 0 stars, I would. First off, the guy at the front desk can't even read my license and then sends us to the wrong car. When we try to exit, we are told that we were given the wrong car and to go back and get into a new car. We drive back, move all of our luggage into a new car and then there's no key to be found. I walk back to security and try to talk to them, but they immediately dismiss me and tell me to go to the front office. After 10 minutes of back and forth, they finally tell us to just go back to the original car we were given that actually has keys in it. I've never experienced a more disorganized and inefficient place. The manager and the sales representative were so disrespectful the entire team and just wanted to make everyone as miserable as them. I've never been treated so poorly in my life. AVOID this place at ALL costs! read more

Beware the electric car rental from Hertz Bradley airport! I rented a mangers special and the only choice was an electric car (KIA). I used up most of the battery on day one only to discover that there are NO super charging stations within a 20 min radius of Southington CT. The only chargers anywhere close are slow chargers which take upwards of 8-16 hours for a full charge. This would mean I'd have to sit and wait for the charge for about 20% of the time I'd rented the car. It wouldn't be so bad if they included a charging cable so I could charge it overnight while I'm sleeping. But alas--no charging cable. When I tried to reach Hertz they had no advice besides calling the local agency. Of course the local desk doesn't answer their phone (multiple attempts) and you cannot leave a message. No recourse! Im stuck with a car that I can't drive for two days. HERTZ USED TO BE TOP OF THE LINE--but NO MORE! read more

Worst customer service ever ! Also update your location! Drove around 30 minutes based off some lousy new location address ! Good luck finding the place inside ! Waited over 30 minutes for them to JUST BRING ME THE CAR (still waiting ) everything was checked out and done . Every single time I come here learned my lesson I'll never come back here . You make it extremely stressful and hard to get a car ! Speaking of which I am STILL HERE WAITING ALMOST an hour later ! People are mad here today in line ! Upsetting so many customers ! read more

I made a car reservation to be picked up on 12/22. I go to pick up my car rental and they tell me they don't have the car I requested. They then offered for me to rent a larger vehicle with a significantly up charge increase. I was never notified prior to walking in the doors and I was not willing to pay $300 more than my reservation amount. I then called headquarters and no one could help me there either. I asked to speak to a supervisor and they explained he was in another call but he would call me back within 30 minutes. It's been hours later and no phone call from supervisor. My entire Christmas plans have been ruined and no one at Hertz wanted to make it right. Will never use them again. read more

Renter beware! Hertz has two locations in Windsor Locks. They offered to switch my rental location for $100, which seemed like a lot but I was willing to pay it since I had an early morning flight and would need to return the car before dawn. Upon returning the car, I was charged $275! When I contacted customer service, I was told that the $100 quoted was an estimate and the $275 charge was correct. It is outrageous if a company thinks that an estimate can be off that much and that's ok. Honestly, I'm starting to think the company is purposely using the two locations to fleece people out of their money. I will never rent from Hertz (or subsidiaries) again. read more

Hertz is easily the worst rental service I have used. I have been traveling frequently for the last 4 months and rented from Hertz for 36 days total. I spent weeks going back and forth with customer service to get my points updated, I had to reach out to them 4 separate times and each time I was told this would be escalating and then never heard back. There was one point where they told me that they have no record of me renting from them over the last 18 months, I was actually sitting in one of their rentals when I received this message. And now I am trying to extend my rental by 12 hours and the website is telling me to call customer service, the customer service people tell me to call the specific location and the specific location does not answer their phones, EVER... I am done using Hertz. read more

My adult daughter and 7 year old granddaughter were returning our Hertz rental to the Bradley Airport, and to our surprise, Hertz said their staff would drive us to where we would catch our Jet Blue plane....for no charge, to save us having to wait for a shuttle bus. This was a free deal..no cost for the convenience...., and saved us about 20 minutes... Heckuva deal!! read more

For some reason, my airport rental experiences (with any car rental company) have almost always been disastrous, and yesterday I needed everything to work perfectly since I was getting off a plane around 11:20, had to get the car and go straight to a 12:00 party, and then back 4 hours later for the next flight. The only glitch was waiting for the Hertz shuttle, but we had landed a few minutes early so I wasn't freaking out as much as I normally would. But every other shuttle was outside the terminal and I saw the Budget van come for the 2nd time by the time Hertz showed up, but I was OK, time-wise. I zipped right in when we arrived at the rental lot, the guy at the desk was nice (I wish I knew his name) and I let him know I really would be back within a few hours. It was a little Toyota Yaris (I felt like an amazon woman driving it, and I am only 5'9"), but it moved from Point A to Point B, which is what I needed. Car was clean, didn't smell like anything (bonus points for that), and when I returned, a van driver asked "you're back already?" which was nice, considering how many people they see in a day. The ride back to the terminal was quick, I chatted the whole way with another passenger, and Hertz may have even been able to rent it again last night, win-win for everyone. I read some of the reviews from other gold members who didn't have great experiences, but I did, so thanks Hertz (and I hope everyone else has a better experience next time). read more

I booked my rental via Priceline --- I get to the front desk -- please do not try to suggestive sell or charge me in advance for gas that i did not agree too. associate was so dull -- she moved like 2mph -- smile a little. read more

Hey hertz -- in case it wasn't obvious you don't have a gold membership only to have people wait for 45 min at the gate. Your operation has failed me two times in a row. If it wasn't for the points I'd change companies - oh wait you zeroed out my points during Covid. Time to change. read more

Hertz Rent A Car - Waiting in line - almost there - Car Rental Near Me - Windsor Locks, Connecticut

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Worst customer service, Additional fees, dirty car, new credit card requirements. Will never use Hertz again

Okay, dropping off (Not picking up) was the best experience I've ever had at a car rental. It ALMOST redeems my impression of hertz. I only give 5 stars for exceptional, and this drop-off (the focus of the review) was exceptional. I was traveling with 2 kids, 2 car seats, strollers, luggage and wife. Taking one look at us they checked in our car, then offered to drive us to the airport. The Hertz employee helped unload the car. They told us this is something they do with families in situations like ours. . .and we REALLY appreciated it. Everything else about our Hertz special was fine: Car worked, no issues, was clean. I wasn't dinged for anything unexpected Pick up sucked, but that belongs to New Rochelle, NY not Bradley Drop off was QUICK,which was cool. . and then off to airport. read more

Someone already wrote the same thing below, but I had the same experience. I booked with Hertz b/c I got a good corporate discount. I WILL NOT rent from this location again. Our flight was delayed, so we didn't land until after 1:00 am, when they close. Someone on our plane called ahead before the plane took off and said we'd be landing after 1:00, asking if they'd stay open. They did not. So, all of us who rented a car from Hertz were out of luck. One of the other passengers rented from National and said they stay open 2 hours after the last plane lands. I didn't verify this, but they did have a shuttle picking people up at the airport. Long story short, if there is a chance you will not make it before 1:00 am, DO NOT rent from here. You will be stranded! We picked up the car the next day. I wish I had gotten the name of the gentleman at the desk b/c he was awesome! He was shocked to find out that Hertz left us hanging. The process was smooth and we were on our way quickly. read more

Do not rent from this location, you have been warned. Either someone at this location tried to fraud me or an employee is stealing gas. Our car was returned with a FULL tank of gas (I topped it off on the airport perimeter) and the employee marked it as completely empty and I was charged 9.99 a gallon for 14.3 gallons. The phone number for the location is fully automated and never gives you an option to speak to a live person. Stay away, it's not worth the hassle... read more

As a president gold member I'm appalled by the lack of management and service of this location. Thursday before Memorial Day there is two employees and golf office is closed as well as automated machines down. I'm really rethinking my use of hertz based on this experience I will be contacting hertz national as well cause this is just beyond crap service read more

Booked online through AAA. Pick up and drop off was a breeze. Staff friendly and helpful. read more

Hertz Rent A Car - Car Rental Near Me - Windsor Locks, Connecticut

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Fast service and courteous staff. Beth at the Gold desk was friendly and helpful. Pickup was less than 10 minutes, and return was a snap also. I had a brand new Camry, complete with adaptive cruising and lane sensors, making the drive to MA a breeze. I would definitely recommend this location and will rent here again if I head this way. read more

Hertz customer service is both incompetent and just brutally bad. I rented a car out of Hartford (Bradley Airport) for a business trip last week. I did NOT opt for the prepaid fuel option, but agreed to fill the gas tank myself before returning the vehicle, as I always do to save my firm and my clients some money. So, I stopped by a gas station the exit right before the Airport exit (2 miles from the Airport), filled the tank to the brim, to the tune of $33, and dropped it off at the airport rental 5 minutes later. The attendant on duty was a ways away, attending to other things, and hollered out, just leave the keys in the console, which I did, like a million times before. All good, no big deal. The next day I look at the emailed receipt and see that I was charged $88 in fuel charges. I looked on the Hertz website and didn't see a customer service number for a live body, so I call the general customer service line, and there is no option to speak to a live person about overcharges there either, but am directed to the website. So, I dutifully prepare an email on their question/complain template and send it in, explaining what I described above. Yesterday, I received a response from Customer Service Representative "Mailene V" who thanked me for getting in touch and allowing Hertz to address my concerns. The email response that followed said she checked my receive and I did not opt for and was not charged for the prepaid gas option (which, of course, I knew and was not the issue). Mailene then proceeds to send what is likely a form response saying customers who do not select the prepaid option are expected to fill the tank, and if they don't do so, they will be charged and the charges imposed reflect the cost of gas and certain associated administrative charges. In other words, she did not even bother to read my email. Had she done so, she would realized that I had filled the darn tank (right up to the top) and was still charged for gas, which was the entire focus of the email I sent. Now I understand that getting good help might be a challenge these days, but I would at least expect Hertz customer service to be able to read English. Good grief. read more

Geez since with this Covid stuff I have been sitting down after a long needed review of different places that have been exceptional that I have neglected so please forgive me for the delays. I had a rental reservation for a mini suv last August from Hertz Bradley Int and did a one way drop to the Pittsfield Hle location as I spend lots of time in the summers there. Phoenix is a coal stove LOL. Anyway the service at the Bradley Int. was TERRIBLE I mean I cannot stand feeling like they are doing ME a favor by doing simple things like asking me to come to the desk and let me know it is my turn and being snippy when I ask the most basic of questions. It was not busy either (1 person before me and one couple were in the lobby and it looked like they were having issues too) get it together Bradley Hertz I am not looking for the red carpet experience just a little dignity and professional courtesy. And I tell you from the guy that drove the shuttle all the way to the desk employees were really rude and/or cold. On top of this the price was way more than what I was quoted and reserved online. Drop off Pittsfield hle was amazing and pro (please see other review) read more

Hertz in Hartford, CT. I reserved a vehicle 3 days in advance when I got there to pick up the car I was told no car available. SMH! I tried calling customer service and nothing. I sent a review on the Hertz app and someone text me.. June 13 , 2020 to be exact and until this day July 29, I received no call back, no reply not a hi! Bad Business Hertz. read more

Quick update! No iPad found although the tracking said it was in Windsor locks, CT. We forgot it in the glove compartment yup our fault but dang the employees could have waited longer than the 8hrs we forgot it to steal it SMH...hertz corporate does not seem to deter employees from stealing either! Enjoy the iPad and your karma!! read more

I took a car in NYC, and went to CT. The car did not brake and I almost met with an accident. I immediately took the car here to exchange it with another car, and the agent on the counter, Swee from Penang Malaysia, (as per her badge) was more interested in arguing with me about the fuel that was not there in the brake-less car. I asked her to give me a half filled car so I can fill it up, but she INSISTED and ARGUED for 30 minutes that I take back the CAR WITH NO BRAKES and go back onto the fuel station and fill it up. Finally after calling up my rental location in NYC, she offered me an old Toyota Corolla without even power steering saying that it was the only car she had. I could see around 200 cars in their location and she gave me the worst of them all. This car that she gave me was three levels below what I booked. It is a COMPACT and my booking is always an INTERMEDIATE. Now for the best part: All this when I am a HERTZ GOLD member. How did I become one? I pay $60 dollars a year to become a gold member in order to entail better service... and this is what I get! read more

Windsor Locks/Bradford International, CT I have always had great impression about Hertz. Recently I have back on a travel schedule and will be traveling to Hartford for almost all of 2019. I went back to Hertz. Here is my experience over the last two weeks. I am a Gold member. Each time my name is not on the Board. My flight lands around midnight. I am usually with about 10 other passengers in the shuttle. All of them get down, look at the board and walk to their cars and go driving. My name is not on the board so I end up walking in the cold around 1 AM, into the office. Most of the time there is no attendant in the office. Last time I had to wait for at least 15 minutes in the office. Finally I ended up calling the 800 number for somebody to locate the onsite desk attendee. The desk attendant came back to her desk with an attitude. She didn't care that I was looking all over for her, instead when I told her that I have been waiting her response was, "You could not have been waiting that long". I thought Hertz was number one in customer service. I was shocked by her rude behaviour and didn't knew what to do say. When I asked her my name is not on the board consistently for the last two weeks, she gave me some reason without showing any interest in letting me know that I won't have to face that issue any more. I called Hertz today during the day time. They asked me to call the local office. I called the local office and she said, she will send a note to the Manager. I asked if I can have the Manager's number as I have called during the day time and the night time and have not been able to get hold of the manager. She said she will send a note to the manager and when I come in this Sunday midnight I can talk to the manager if he/she is there. She also told me that my name will be on the board this time. I am keeping my fingers crossed that - In future when I arrive around midnight my name will be on the board - I will be able to get hold of a manager as I really will like to know the manager as I will be traveling every week for the whole year. I am committed to Hertz but slightly disappointed by how it has turned out at this location for the last two weeks. Let's hope it was all a coincidence and my experience will be back to how my memories of Hertz are. read more