Not bad. I wish my car was washed and vacuumed when I received it, but it's not the end of the…read moreworld. Receptionists are cute and nice, and they'll get you in and out quickly. I had an issue with low tire pressure in my rental and brought it back, they straightened it out right away. I also left an item in the car, called them up and reported it. They said the car was getting washed and vacuumed (go figure) in Woodbridge and they'd be in touch to see if they could locate the item for me. Will update on what happens with that.. Overall, pleased. Wished they had a better waiting area but you're not going to be in there long enough to 'wait' anyway so it's not horrible.

I recent rented a car, the cars are dirty and smell funny most rental company's make sure they…read moreleave a good impression so that you can continue to do business . I feel like these people don't give a f**k about nothing but getting your money. The fact that no credit card is required they think we should be grateful but we still deserve the same service no matter what the exceptions they offer..I truly was not pleased and don't recommend to anyone. Windows roll down and don't come back up right away in pouring down rain, trunk won't open and engine light on for two days.

Service is great but the cars are old almost not safe to drive on the road, dirty and smelly. If…read morethey only had better cars!

Have rented from many Enterprise outlets before, including this one. Never had one that gave the…read morereserved car away and then prioritized other customers who came in after us, as they did today. Fortunately another nearby branch was able to do their job. I strongly recommend avoiding Enterprise at Huntington.

Great spot to get a rental. They are very efficient and they take good care. Make a sure the car…read moreyou rent is up to your requirements

This place has 10 years of bad ratings for a reason…read more 2 stars because the cars are relatively nice for the price, but the customer service here is seriously bottom tier. (Also, Budget customer service in general is very bad. Steer clear unless your company has an agreement with them)

FRONT LADY SHOULD BE INVESTIGATED.... SHE IS OVERCHARGING CUSTOMERS AND ON THE PHONE ENTIRE TIME…read more DO NOT GO HERE. The lady was on her phone having a conversation with someone. She seems like a scammer and overcharges you without explaining anything. This location should be investigating this as the front office lady seems to be running a scheme here.

ABSOLUTELY THE WORSTTTTTTTT OPTION TO PICK FOR RENTING!!! DO NOT DO BUSINESS WITH THESE SCAMMING…read morePEOPLE!!! Not only do they charge $450 a week for rentals plus a $100 "deposit" (THATLL NEVER GET RETURNED TO YOU) but they also have SHIT cars that turn off in the middle of the road or SHIT tires that are already on their last leg.. and when something happens when you're driving the vehicle they don't care their excuse is "well it is a used car" IT DOESBT MATTER IF I GOT THE CAR SAYING LOW TIRE PRESSURE AND THE TIRE POPS AND I WAS STRANDED AND HAVE TO GET A TOW I SHOULD AT LEAST BE REIMBURSED FOR THE TIRE DIDNT EVEN ASK FOR MONEY FOR THE TOW only thing i got was more dumb excuses as to why they weren't reimbursing me or returning my deposit they are scammers and unfair people don't waste your time here!!!!! And the lady who says she rubs everything knows nothing still asks her husband every question and they are so personal!!! the first time i walked in there they were arguing about him cheating on her and i see why!!! she's a lunatic and she's very pushy don't let her bully you!!!!!!

Just a short note here. I didn't end up renting from this store, but Keith was very proactive and…read morehelpful anyway. He apparently saw that the Enterprise Roadside Assistance (ERA) person I had talked to had put them down as where I should go to get a replacement for a rental with mechanical problems. He took the trouble of calling me ten minutes after I got off the phone with ERA to say they didn't have a replacement car for me and that I should really go to the Springfield Town Center store instead (which I did. See my review of them). I just want to say I think that is pretty professional of him. Thanks, Keith, for saving me a trip and the frustration I would have otherwise experienced! Word to the wise, folks: Always call Enterprise Roadside Assistance when you have a problem with one of their rentals. They'll help you get on the right track, and they notify the store you're coming!

Dishonest, I Went to this location bc of an insurance claim. Then when I went to return the rental…read moreI was blindsided with a $589 bill. This charge was unexpected and, in my view, unjustified based on how the rental was handled by your team. When I arrived at your branch at 7500 Fullerton Road in Springfield Virginia I requested a Toyota Camry that I saw in the lot--a standard vehicle that I knew would fall within the limits of my Geico rental reimbursement. I was told the only Camry belonged to an employee and that no other vehicles were available except a Ford Expedition Max and a mini Cooper (I am 6'5 250lbs by the way). While I didn't object to the SUV itself, I asked multiple times whether my insurance would cover it. I was assured, "they're all the same," which clearly implied there would be no out-of-pocket cost to me. At no point was I informed that I would be personally responsible once my Geico coverage maxed out. There was no communication. I relied on Enterprise's staff to be transparent, and they were not. When I returned to the body shop to retrieve my car, the manager at L&M asked me how I was doing. I expressed my frustration, and he acknowledged that this wasn't the first time he'd seen this happen. He told me, "that Enterprise does this all the time," and cited another customer who had just been charged $110/day for an unintended upgrade... assumably because he had a nice BMW. Clearly, this appears to be a recurring issue at this location. I have tried repeatedly to contact your customer service line with no success. Given the lack of transparency, the misleading responses I was given, and the pattern of this behavior reported by the body shop, I do not recommend this location.

This is an Avis/Budget rental car location in the Holiday Inn. I picked up my car in Michigan and…read moreDROPPED IT OFF at this Springfield, VA location. There is NO drop box. I suppose this is for those that think they can get a couple of free hours. Fortunately, my rental was due back at 10:00AM. The office opened at 7:30. This location is close to my house, much better than returning to IAD or DCA, but airport locations are 24 hours. Sun 9:00 AM - 3:00 PM Mon - Fri 7:30 AM - 6:00 PM Sat 8:00 AM - 4:00 PM 703-644-0008

The absolute worst! Stay far away from them. They didn't have the promised car, they told me they…read morewere putting $250 on hold and charged the whole amount, their managers and call center are incompetent garbage! Their employees do not care, lie, and cheat. Never again!