The actual Branch Manager finally did contact me after my initial review and did apologize for the…read moreexperience that I had so far. She offered me the ability to exchange the car and offered me two different options. I selected the Audi A3 and the experience was much better. I returned the car today as my BMW was ready. Thank you Taija for making a bad experience much better.

Has really gone downhill. Don't have cars available for insurance rentals and then want to charge…read moreyou for going next step up. Staff are great at making excuses and don't really care for customer service.

Zach was awesome. Great customer service and the place is busy and there's customers waiting but he…read morehandles with ease. He was also helpful in choosing a car I needed something good in the snow. Loved the Jeep Compass would highly recommend the vehicle, Zach and this Enterprise location!

Unfortunately this is one of few rental car locations I experienced issue with. Fully booked…read morethrough American Express and prepaid. Upon arrival a larger hold amount eas placed on my card without explanation of why, and looking to determine the issue. I had to specifically question this matter to ensure that the hold would not result in me unnecessarily paying extra "for unpaid taxes" as they noted. In the end I was notified that I would be charged .03 as the charge. The problem is that something is wrong somewhere, not only when a fully paid reservation has a charge, and when conversational investigation points to the staff "adjusting" the reservation to get it to that number. I'm not saying that the staff is the problem. If the system has an issue, it will never be uncovered or fixed if the staff "fixes" it but doesn't really. It also leads to customers getting overcharged, which is a big problem.

I rented through a third party Priceline and when at the counter I was asked for a credit card,…read morewhich I don't use due to countless fraudulent activity w/ regards to my name being popular for illegals to use. They also ran a credit history which I failed again due to my name fraudulently used and it's messed up my credit. Not their fault, but if I would have been informed that if I had negative credit nor credit card, I would not be able to rent a vehicle. My other option is TURO which has never let me down.

The worst rental company ever, do not rent from this place, the cars are absolutely disgusting and…read moreisn't cleaned properly, the customer service is terrible, they gave me and my family a awful car that was very old, felt like driving a tractor and when we asked for another one, they just wasted our time and told us to pay extra. Worst rental experience ever. Don't rent from here for your own good.

Do NOT Rent! Note…read morethis Hertz is in a hotel lobby. And at most, they have three cars on site, which they will not rent to you unless it's being paid through insurance. They will gladly take your reservation online and when you show up tell you they're booked out two weeks for a car. Your confirmation means nothing to them. Then they will turf you over to another Hertz, who will literally laugh at your reservation... and double the price. Bait and switch!

I had no choice but to come here as the dealership sent me there in a Uber. They tried to lie about…read morethe amount of fuel and miles on the car at the time of rental. After telling me I could bring it back with the same amount of fuel as I left with they charged me for a full tank at 4.82 a gallon. 69.93 to my account charged for fuel that was NEVER in it to begin with. Now I cant reach anyone about getting g my money-back. Never use them NEVER!!! It had over 100 miles left when I dropped it at the dealership to return. When I picked it up it had 72 miles till empty and I showed the employee that and he took a Pic of my phone with the picture of it instead of coming over to double check. This place need to be sued and shut down!!! He would print me out a new contract and said him writing on it in pen was fine. First time using a rental company and it will be the last I ever use herts and never will I recommend it to anyone. They are horrible!! Then wont help once they have your card number and just charge charge charge for whatever they please once you return it. Do not give them your card number they will steal from you!! They also didn't get my name right!!!

First time using turo and it went smoothly. It was easy communicating with the owner too. Car…read morewas clean as well.

From the owner: At Drive Force, we believe that renting a car should not only be seamless, but also an enjoyable…read moreprocess.

This Avis location is about 5 minutes bus ride away from IAD airport. When we exited the airport, I…read moresaw a shuttle leaving but there was one more waiting at the stop. Seemed liked they had frequent shuttles running. Upon arriving at the lot, the shuttle dropped us off at the Avis Preferred booth. My rental car was already assigned and ready for pickup without having the need to go to the counter. But I still went to the counter to request changing the sedan to a SUV. The agent quickly changed it for me and I got the confirmation under a minute. That a fast friendly service. The car I got was super clean. It had 33K miles but all features worked fine. The exit was a breeze using the QR code. This was another great Avis experience.

Where do I begin? I reserved the specific car I wanted a…read moremonth in advance. When I arrived, they gave me a completely different vehicle than the one I had reserved. It took forever to get that sorted out. Before leaving, I specifically asked the agent, "If I fill the gas tank before returning the car, I won't be charged for fuel, right?" The agent told me, "No." I returned the car with a full tank of gas, but when I got home, I realized Avis had still charged me $70 for fuel. I contacted customer service, and they refused to reverse the charge. In my experience, Avis has some of the worst customer service I've dealt with. Be very careful before agreeing to any prepaid fuel or refueling options. Even if you return the car with a full tank, you could still end up being charged, and getting your money back may not be easy. Just sharing my experience so others can avoid the same problem

Ran by SCAMMERS. I asked him why am I being charged more after I paid for my reservation in full…read moreand he said it was "the other part of the cost and I only made a partial payment" I rejected insurance and loss damage waiver bs they add on as well as emergency roadside bs. Charged me an extra $250 for 5 days. I'm dropping off my car tomorrow and will be calling their customer service as well as my bank to report fraud. Apparently customer service will open up a dispute but at least Wells Fargo will put their foot down and give these a*#holes the business and credit my money back. These guys at Dulles are SCAMMERS.

We arrived at the rental counter approximately 40 min before I had scheduled pickup. I was not…read moreconcerned about this as I assumed the rental p/u and dropoff time could be adjusted. The individual behind the counter seemed to be clueless (I think was new and his manager was the next machine over and offered little help). Both were Indian and barely spoke English. The man began checking me in taking all my info, license, etc. He provided my a document to sign showing that the vehicle was a 2026 Dodge 2500 and advised that there would be an additional $45 charge for picking it up early. I was aggravated for 2 reasons ... first being that I had reserved a Dodge Ram 1500 (V6 - better on gas) and I was perplexed saying I believed that p/u could be up to 1/2 prior to a scheduled reservation. He told me I was wrong even though I explained that was on the website. He also explained that since I was picking up early they did not have a Dodge 1500. For these reasons, I opted to get out of line and wait at a nearby counter with chairs. My son and I sat down and after approx. 5 minutes, the man came over to us and said that if we were willing to adjust our drop off time accordingly he could check us out now. I said that was fine and explained that I would have expected this anyway as it is common practice at rental car companies. After being back at the counter he still only had a Dodge 2500 available. I explained I did not want a 2500 as it has a V8 engine and the gas usage/cost would be quite high since I would be driving quite a bit. He said if I wanted I could wait until 4:30 pm (time I had originally scheduled). I stop the check in process and go sit again. After about 10 minutes, he comes back over and says he has the truck now. I begin the checkout process again (3rd time) and he again gives me paperwork for a Dodge Ram 2500. I explain I do not want a 2500. He explains they do not have a 1500 and engages the manager who then explains they do not have any 1500's available, did I want a car instead? I explained I needed a truck since we'd be moving a recliner. I was completely mad at this point and said I didn't want to have to pay all this additional gas money, and asked "why do you have a vehicle listed on your site if you do not even carry them"? The manager indicated (in broken English) these were the only truck types they had and if I wanted a truck I'd need to take this. The man who was helping me directly said he'd help by "taking care of the gas". I said "if you're going to give me a tank of gas then fine, as that will make up for the bigger engine/higher gas costs". He then continues with the paperwork which he hands me to sign and says "that will be $108". I said "what!?", "i thought you were giving me a tank of gas". He said "oh no, sorry I take care of gas so you don't have to fill up before you return". I was beyond angry by now. I said "I do not want to pre-buy gas"! "You said you were taking care of it to make up for the wrong truck and larger engine". The workers said "sorry, no i did not mean that". The manager steps in again and says "This is the truck we have, if you take it you can call back in the morning to see if we have the other one" and handed me his card. I went ahead and took the truck since I had NO OTHER OPTION. I called in the morning and it was advised they did not have a 1500 as they do not carry that size vehicle. At this point, I could have screamed. I kept the truck as I was left with no other option and ending up incurring over $150 in gas for 1.5 days. I will NEVER use Thrifty again. I will post on Yelp, Yahoo, and anywhere that will take my review. WORST EXPERIENCE WITH A CAR RENTAL COMPANY EVER !!! I would like my $100 in gas back.

After having a terrifying brush with death in the form of a car crash and the stressful process of…read morehaving my now destroyed car towed, the people at Enterprise were a breath of fresh air in an otherwise overwhelming day. The attendant, Aria, was probably the most pleasant person I've ever met. His innocence needs to be protected at all costs. If you sully him in any way I will you. Godspeed Aria!

I'm really bummed out to have to write this review. Enterprise is my favorite business from which…read moreto rent a car, but unfortunately, this location really failed to meet the high standards I've received at all other Enterprise locations. I came to this Enterprise Rent-A-Car location, at the Washington Dulles International Airport (IAD), during a business trip just over three months ago. I purposely waited to write this review in order to allow Enterprise plenty of time to make up for their error, but they never did, after multiple correspondence and inquiries. My experience here deteriorated almost immediately after I arrived at IAD. I flew into IAD as a major thunderstorm was rolling through the area. It was exceedingly cold and windy, so much so that several folks inside IAD delayed walking outside the airport building until they could visibly see their rental car shuttle or hotel shuttle arrive. I did the same, and as I saw the Alamo/Enterprise/National shuttle pull up, I ran out into the thunderstorm, quickly and awkwardly, with all my luggage. Just as I ran up to the rental car shuttle, the driver pulled away. Needless to say, I was wet, freezing cold, and immediately annoyed. I also ended up catching the flu shortly after this, and it took me a few weeks to fully recover. After arriving at this Enterprise Rent-A-Car location, I was quickly helped by a gentleman named Ethan. He was professional and pleasant, so I thought the remainder of my experience with this Enterprise would be fine. He got me all set up with my rental car for the week, which ended up being a Nissan Versa. It was "ok" for a cheap little economy car, but I figured it would at least meet my low expectations for a rental car. I ended up driving this car all over the VA/DC/MD area, for five days, and the car drove fine. But, I kid you not, two big problems popped up just as I was driving back to IAD to catch my flight back home, which was a very inconvenient time due to my desire to be punctual. First, a police officer pulled me over, which sent my stress and anxiety levels up through the roof. After waiting in the car for quite some time, parked, with the policeman's lights on behind me, the police officer eventually walked up alongside my driver's side window and told me that he pulled me over because there were no registration stickers on the license plate. It turns out that Enterprise forgot to place them on. After resolving this with the officer, who was very kind and understanding, I departed once again, headed for the airport. It was only a few minutes later when the second problem occurred. A warning light displayed on the car's dashboard informing me that one of the tires was going flat. Needless to say, I came back to this Enterprise Rent-A-Car location thinking that this would be a 1-star Yelp rating. Shortly after parking the car, a gentleman came out to greet me and check-in the car. His name was Matthew. He asked me "how was your experience with Enterprise?," and I politely told him the story. He was surprised and immediately apologetic, asking if there was anything that he could do to "make this right." He ultimately offered to give me a bonus for two one-day future car rentals, for free. He said that this would take about three weeks to be credited into my account. The credit never came. Over the next several weeks, I had multiple email exchanges with this particular Enterprise Rent-A-Car location, with at least three different managers who all pledged to "make this right." I believe their intent was sincere, but none of them ever followed through. In the end, now over three months later, this credit was never sent to me. If I had received this credit from Enterprise, I had planned to be writing a glorious 5-star review. Unfortunately, and sadly, this review is quite different. Ultimately, this was a miserable experience, and Enterprise repeatedly said they would "make up for it," but they never did. Needless to say, I'll never come back to this particular Enterprise Rent-A-Car location. And, I honestly feel that, for me, this location has tarnished the good Enterprise name.