Courteous, timely service for my oil change. A definite value. Recommend for everyone looking for…read morequality automotive work.

Excellent response time. Prices felt honest and reasonable. Convenient drop off/ pick up service…read more Can do everything online! If you choose to wait, there are snacks and drinks provided, along with tv and free wi-Fi. I am now a customer for life!

I bought a used car from MemberCar three months ago. I wanted to wait to write a review to ensure I…read moredidn't get a lemon. So far, so good. The sales experience was straight forward. I found the car online and it was reasonably priced, a little lower than similar vehicles at other dealers. Justin, who was relatively new at the time, was the salesman. We went for a test drive, then headed into the office to review the car history and sign the paperwork. The atmosphere was casual, no pressure. Justin attempted to answer my questions, what he didn't know, another salesman, Tony, helped with. The manager/owner also came out and discussed how they get and vet cars. Everyone was pleasant to work with and it really was a no-haggle/hassle processes. The paperwork was simple enough and I drove away with the vehicle the same day.

We purchased a car for our College aged son back in May 2024. We have purchased several cars in…read morefrom other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR.

Harmett Suri was my salesman for a lease and I had an excellent experience with him. I will use him…read moreagain.

Review of Fitzgerald Toyota Gaithersburg - Selling My Vehicle…read more My experience selling a truck to this dealership was extremely frustrating and I would caution anyone considering doing the same. They require sellers to deliver the vehicle to the dealership, stating they will reimburse the cost of a rental car for the trip home since they do not pick vehicles up. I followed their process exactly and rented a car for the return trip. Despite multiple attempts to contact them afterward, I was never reimbursed for the rental they recommended. . Payment was also delayed. They received the title on February 5th but did not issue payment until February 13th, and that only occurred after I reached out twice asking for an update. Another concerning point: the truck was listed for sale on their website before they had paid me or even received the title. To make matters worse, my license plates were never returned. I have documentation of the agreements, the premature listing, timeline of title delivery and payment, and my attempts to follow up about the rental reimbursement. Overall this process felt disorganized, poorly communicated, and far more difficult than it should have been. If you plan to sell a vehicle here, I strongly recommend getting everything in writing and being prepared for delays, last-minute price changes, and follow-up issues.

We purchased a car from this dealership in September for our son to use in college. We live out of…read morestate, and unfortunately, this has been an ongoing nightmare for the past eight months. We never received the title after the purchase. My husband repeatedly followed up with the owner, Ardy, who gave excuse after excuse. It became clear the title had never been sent. Eventually, he stopped responding altogether. When I reached out, I was also ignored--until I began posting negative reviews. Only then did he respond. He finally sent a title, but it was incomplete: it was missing a required signature and showed an active lien on the vehicle. Since then, we've been trying to get a lien release letter. Ardy has claimed for months that he's "working on it," most recently saying he would have it "any day now." He also told us the previous owner came in to sign the title properly, but when asked to confirm, he could not. He frequently contradicts himself and has repeatedly been dishonest in text communications. At this point, he has stopped responding again. We have documentation of all communication and are prepared to share it if needed. As it stands, we paid for a car that we legally do not own because the paperwork has not been properly completed. Our temporary registration expires May 13, and if this is not resolved by then, we will be forced to return the vehicle and pursue legal action, including contacting an attorney and the Attorney General's office. This experience has been completely unacceptable and highly unprofessional. I strongly advise others to avoid this dealership.

Make sure you get a prepurchase inspection. These guys are the master of covering up anything and…read moreeverything they can to sell you a car. within a month the car I purchased from them left me stranded on the side of the road. STAY FAR FAR FAR AWAY FROM THIS PLACE!!!

I had an absolutely fantastic experience purchasing my Mazda CX 30 at Enterprise Car Sales…read moreRockville! From start to finish, the process was stress-free. A huge shoutout to Salesperson Sarr, who was incredibly knowledgeable, and never made me feel pressured. They went above and beyond to make sure I was comfortable with every step of the purchase. If you're looking for a new car, I highly recommend visiting this team!

First time walking in everyone is very nice and very helpful. They had many selections to choose…read morefrom. The process was not stressful at all instead smooth and easy. My salesperson Carlos was a tremendous help and made the process as simple as he could make it for us and was very nice as well. I would recommend this place to anyone looking to buy a car.

Bernie is da man. We had questions about the various Lexus dashboard features and he not only…read moresuccessfully answered our original queries, but taught us way more efficiently (and more easily understood) than reading the Lexus manuals. And his service team behind the desk were also very helpful, going above and beyond. Now THAT is customer service.

Lexus of Rockville is hands down the best location and excellent professional service in the DMV…read morearea! I have purchased and serviced many Lexus vehicles here and wanted to say that the experience here is absolutely the best. They have a great service department and the environment there, the employees are always happy to help. Purchasing a Lexus should be an excellent experience, they make the process amazingly fast and courteous too. I like the convenient pick up/drop off service and the complimentary loaner cars too. Anyone looking for a Lexus should come to Lexus of Rockville first!

If you're looking at buying a car they're great. Very detailed in the sales process but the service…read moredepartment was very much a let down. They are inattentive towards their customers and rude. Wouldn't recommend getting your car serviced there.

Car and Driver came out with its 2024 list of best cars. Among the top 10 was the Toyota Camry and…read moreRav 4. So, in the interest of finding a great car, I headed over to take a look. Thank you, Raphael for your top notch service and test drive. I looked at both of the top rated cars and Raphael showed me a Rav 4 hybrid. We took it out for a spin and it had good handling and pick up. The price was a little higher than I expected, but Raphael said that they would work with me. So, I am still thinking about it, but wanted to thank Raphael and Dar Cars for the stellar experience.

If you live in the Rockville area and own a Saab or Volvo thank your lucky stars you have an expert…read moreshop like this near you! Independent mechanics who know these makes do not grow on trees and there are lots of quirky things that specialists are likely to know much better than generic indie garages. I went for a pre-purchase inspection and they were amazing. They have a ton of bays so getting a quick appointment was very easy. Bogdan (sp?) was great and offered real insight into the exact car I was looking to purchase. Now that I have discovered them Ill be driving 45 min from Nova to get my Volvos repaired (I usually do my own repairs but not always :) Thanks again for your great service SIS!

I've taken my Volvo (...and before that my Saab) to Scandinavian Import Service Center a number of…read moretimes over the years, and everything other reviewers say about fair pricing and honesty is correct, but... ... On January 11th I was there first thing in the morning for a battery replacement and alignment. There was no sign on the door stating Scandinavian's masking policy, and nobody at the service desk was masked. (Montgomery County, MD's indoor masking requirement went back into effect in late November 2021 and had not be lifted as of the 11th.) I asked if Scandinavian would implement the requirement since I would be waiting for my Volvo, and the tiny waiting area is about 10 feet from the service desk. The answer was, "No." At that point, I told them to take me off the schedule and walked out. Now... I get that, on the service floor, there might be a safety issue with masking, and the county requirement takes that into account. But at the service desk, during the worst COVID surge we've seen since the start of the pandemic, I expect a business to comply and protect their customers. Regretfully... I won't be back.