If I could give NEGATIVE stars I would. The first time I went to the location on Gray Highway, I…read morewalked in and was hit by the smell of marijuana. I'm not sure which guy it was but it terrified me that this person was hooking a trailer to my truck. I drove home slowly and had my husband recheck everything. The following weekend I went back to get another trailer bc the location is convenient and now I know how to make sure the trailer is securely attached. I don't need to describe the employee because one exchange with him and you will know exactly who I am talking about. I asked him a question about the information he was requesting because I had rented a trailer the weekend prior,he starts telling me how I can go spend my money elsewhere and he was already dealing with another customer with a bad attitude. I ignored him, not understanding why HE was getting bent out of shape about me questioning him. When it was time to pay I asked him to use the card I made the reservation with. His response was incredibly snarky " the card has to be present at the time of purchase" (although the previous weekend he asked me if I wanted to use the card on file). He then went into a tirade about how he hated his job, " I hate this job, hate this place, makes me sick!" Then this joker gave me no receipt and attached my trailer and waved me off. Needless to say I WILL GO out of my way to find another store, maybe even a different company. I have used this location multiple times for personal and business moves but I will not again and I will tell EVERYONE I know and post this review everywhere I can because the sad part is he is destroying someone's business with his toxic behavior. There are 11 places to rent U-Hauls in Macon Georgia, I would take this guys advice and choose any location besides this one.

They moved the retail counter uphill to another building. One clerk only. If anyone in front of…read moreyou is thinking of renting a storage unit? You should go elsewhere for service (propane). I won't be back.

I have a great sports car that's wonderful to drive but has two problems: It's hard get in and…read moreout of and it's hard to find someone to work on it without charging an arm and a leg. Mr. Paul runs a gas station, auto repair and an authorized Budget Truck Rental establishment. I've been past this location a million times but never have stopped. I had the radiator on my car break early this year. That's right break. Who knew that they're making these things out of plastic for part of it. One shop wanted twice the amount of money for labor than his shop did. I'm really glad that I went to him as I was planning on buying a used radiator from a salvage yard. He told me this is a common problem and a used one would do the same thing. I never thought to bring a new container of antifreeze to replace what he was taking out. I thought he could reuse it as I had just replaced the coolant a few months earlier. But, he had to use new coolant and didn't even charge me extra for that. Now, I sat there and waited while he replaced the part. Very nice man. He even gave me the remote to the TV. This is what I would term not a chain type shop. That is, where everything is fancy and absolutely spotless. He's got a few old magazines, maybe a spider web or two and the look of what a mechanic's office used to be before everything got fancy and pricey. So, if you don't mind a that this doesn't look like a cover off of a magazine, your pocket book will thank you. He does stand behind his work and I would have no hesitation to bring my vehciles back to him for service, if need be.